Hiseeu Guard Viewer App & Guard Station PC Client Setup Guide

Setup on Mobile APP "Guard Viewer"

1. Download and Install the App

   Scan the QR code to download the free APP “Guard Viewer”. Alternatively, visit the Apple App Store or Google Play Store to download the Guard Viewer app for iOS or Android devices. After installation, tap the app icon to launch it.

   A QR code for Android app download is shown next to a QR code for iOS app download.

2. Register an Account and Login

   For first-time use, create a new account and add the camera by tapping “Sign up” and following the on-screen prompts to register an account via email.

   Screenshots illustrate the 'Login' screen with fields for Username/Email and Password, and the 'Sign Up' screen with fields for email, a 'Verify' button, and checkboxes for 'Service Agreement' and 'Privacy Policy'.

3. Add Device

   Auto-add is not suggested. If a message box appears with “New device(s) discovered. Add now?”, tap “Later”.

   If auto-add is used, the app will auto-search to discover the XVR device connected to the local network. However, if your mobile phone disconnects from the LAN WiFi, you will no longer be able to view the device.

   A screenshot shows a pop-up message: "New device(s) discovered. Add now?" with options "Later" and "Add".

   3.1 Add Devices Manually

   Tap the menu icon (three horizontal lines) > Tap on “Devices” > “Add”.

   Screenshots display the app's main menu with options like Live View, Playback, Devices, and the 'Add' device screen with options to 'Enter the device name' or '+ Add'.

   Tap on “Scan” > “OK” to scan the XVR QR code.

   Screenshots show the 'Add By' menu with options 'Scan', 'Manual Add', 'Auto Search in LAN', 'Add Wi-Fi Device', and a screen for scanning a QR code on the device body or in the device system, with an 'OK' button.

4. 3.2 Navigate to Network > Basic > P2P

   If the Device Status is “Network connected...”, it means the device is online and ready for remote viewing.

   A screenshot of the XVR system's web interface shows Network settings, specifically the P2P tab, with 'Enable P2P' checked, 'Server Address' as www.star4live.com, and 'Device Status' as 'Network connected'. A QR code for adding the device is also visible.

   If the Device Status is “Offline”, check the network connection first. If the problem persists, contact Hiseeu support at Love@Hiseeu.com.

   After successfully adding the device, the “Device status” will be “Online”, and your APP account username will display. You can check your APP username by navigating to “Me”. If the username is incorrect, click “Delete” and add it again.

5. 3.3 Add XVR by Scanning Device QR Code

   Scan the device QR code and click on “save”.

   Screenshots show the XVR P2P settings with device details like Register Code, Username (HiseeuSecurityCam), and a QR code for adding the device. Another screenshot shows the app's main menu.

6. Start Live View

   4.1 Tap on Menu Icon > “Live View” > “Add”

   Screenshots show the app's main menu with 'Live View' highlighted, and a live view screen displaying a camera feed.

   4.2 Select the Device and Tap on “Start Live View”

   Screenshots show the 'My Devices' list and a live view screen with controls for Snapshot, Record, Images, Quality, 2-way Audio, Device Config, PTZ, Alarm Output, and Close All.

   4.3 Second Method to “Start Live View”

   Tap the menu icon > “Device”. Then click the play icon > “Start Live View”.

   Screenshots illustrate navigating from the main menu to 'Devices' and then selecting 'Start Live View' from a list of device options.

7. Enable Alarm Notifications

   Ensure that alarm settings (Motion Detection and VCA) are configured properly. Launch the app, tap the menu icon > “Alarm Notifications” > “Allow Notifications” > “Enable the Device Notifications”.

   Screenshots show the app's 'Alarm Notifications' section with a toggle to 'Allow Notifications' and a list of motion detection alarms.

8. Share Device with Others

   One device can only be linked to one user account. The XVR system can only be controlled by one authorized account, which can then share the device with others to prevent unauthorized access. For admin users, follow these instructions to share the device:

   1. Tap the menu icon > “Devices”.
   2. Tap the menu icon > “Share”. You can select a single channel to share or share the entire XVR system.

      Screenshots show the app's main menu with 'Devices' highlighted, and the 'Share' screen allowing selection of individual cameras or the entire system.

   3. Share the device by typing the desired username and selecting functions as needed. The other user must register a Guard Viewer APP account and provide their username for sharing. After this, when the shared user logs into the app, they will find the device by navigating to “Devices”.

      Screenshots show the 'Share' interface with options for 'Share To' (User), 'Valid Period', and 'Type' (By Function), along with a pop-up for entering usernames to share with.

   4. Share device by generating a QR code. Create a sharing password and set the valid period. Click “Generate”; your app will generate a QR code. Other users can use the app to add the device by scanning the QR code you sent.

      Screenshots show the 'Share' and 'QR Code' tabs, with options to generate a QR code for sharing, and a generated QR code with sharing permission and valid period details.

Pan/Tilt Function

CAUTIONS: Only AHD and TVI Cameras support Pan/Tilt function.

Click the PTZ icon (a camera with arrows) and long-press the directional arrows to adjust the camera to the desired position. Note that the sensitivity of camera movement depends on your network speed.

Screenshots display a live view with PTZ controls, including directional arrows, zoom, focus, and preset management.

Setup on PC Client "Guard Station"

To access the camera via Guard Station PC software, contact Hiseeu at Love@Hiseeu.com for the download link.

Download link: https://www.dropbox.com/sh/jeftu4sqwy4y1u8/AAD4PkyE-Jxg6j4H1n20PxBkZa?dl=0

Download and run “Guard Station” on your PC.

A screenshot of the Guard Station PC client login screen is shown, with fields for username and password, and a note that the default username is 'admin' and password is '123456'.

Local View

If the XVR system and your PC are on the same network:

• Click on “Device Management”.

  A screenshot of the Guard Station PC client's main control panel is shown, with 'Device Management' highlighted.

• The device under the same network will be displayed. Select the device and click on “Add” > “Add”.

  Screenshots show the 'Device Management' interface listing discovered devices and the process of adding a device, including a pop-up for entering device information like IP/Domain, Port, Username, and Password.

• The default username is 'admin' and password is '123456'. If you modified it, please edit and update the password.

• Start Live View

  Click on “Control Panel” > “Live View” > Double-Click Camera to load the live view video.

  Screenshots show the Guard Station PC client's 'Control Panel' with 'Live View' highlighted, and a live view screen displaying multiple camera feeds, some showing 'No Signal'.

Remote View

If the camera and PC are NOT under the same network:

Refer to the mobile app setup section (Setup on Mobile APP "Guard Viewer") to set up your mobile account and add the device first.

1. Navigate to “Device Management” > “Cloud Device” > Click on “Login”.
2. Login with your APP account and password.

   Screenshots show the Guard Station PC client's 'Device Management' interface with 'Cloud Device' selected, and a 'Cloud Login' pop-up requiring Username and Password.

3. After logging in, the device you added will be listed.

   Screenshots show the 'Device Management' interface displaying 'My Cloud Device (Added 1)' with device details like Cloud Name, Local Name, Model, IP Address, and Status ('Online').

Click on “Control Panel” > “Live View” > Double-Click Camera to load the live view video.

A screenshot of the Guard Station PC client's live view interface is shown, displaying a camera feed.

Pan/Tilt Function (PC Client)

CAUTIONS: Only AHD and TVI Cameras support Pan/Tilt function.

Move your mouse to the lower left corner of the camera image; you will see the PTZ icon. Click it to pan/tilt the camera.

Screenshots show the Guard Station PC client's live view with the PTZ control overlay visible on a camera feed.

FAQ

1. Modify XVR System's Language

   Navigate to System > Basic > Device Language and select the desired language.

2. Why is there no picture on the TV monitor when the camera is connected?

   Ensure the camera system connection is correct. Refer to the connection diagram provided in the system connection guide (or page 5 of the original document).

   A diagram titled '1 Connect Hiseeu CCTV System' shows a CCTV system setup with an XVR connected to cameras and a monitor.

3. XVR System is Not Recording?

   First, navigate to Storage > Hard Disk. Ensure the Hard Disk status is “Normal” and its property is “Read/write”. Then, navigate to “Recording” and verify the record plan is set up properly.

4. What Happens When HDD is Full?

   The XVR system is set to overwrite when the HDD is full. If you wish to stop recording, navigate to Storage > Advanced > Stop.

5. Why can't I remotely view the cameras on the phone app when my network is different from the camera's?

   Delete the device first, then re-add it to the app. Refer to the mobile app setup section (Setup on Mobile APP "Guard Viewer").

6. Why am I not receiving Alarm notifications from the App?

   Ensure the alarm (Motion Detection) is configured properly. You must connect the XVR to the network and add the device to the “Guard Viewer” app. Launch the app, tap the menu icon, and navigate to Alarm Notifications > Allow Notifications > Enable the Device Notifications. Refer to the 'Enable Alarm Notifications' section.

7. Why should I enter the Password when I set up the new system?

   For system security, the default username and password are set during production. The default username is 'admin', and the password is '123456'.

8. What should I do if the camera system's email address is not mine after resetting it?

   Navigate to Me > General > Forget Device Password. Take a screenshot of this page and send it to Hiseeu via email at Love@Hiseeu.com. Hiseeu will assist you.

   A screenshot shows the 'Retrieve Password' interface with fields for Serial No., Email, and Security Code, along with instructions on how to obtain the security code via Guard Live or Guard Viewer apps.

9. How to Contact Customer Service?

   For any questions regarding Hiseeu products, contact them via email at Love@Hiseeu.com or by phone at +1 917 688 2228 / +1 855 66 009 99.

10. How many security cameras can use motion detection simultaneously?

    The system supports motion detection for up to four cameras simultaneously.

11. Device Offline on APP or NVR?

    If the device shows offline on the mobile app “Guard Viewer”, ensure the NVR is perfectly connected to the network. Go to your monitor connected to the NVR and check the network status. Navigate to “Menu” > “Network” > “Basic” > “P2P” and verify the device status is online.

    A screenshot shows the Guard Viewer app indicating 'My Device' is 'Offline', and another screenshot shows the XVR system's P2P network settings with 'Device Status' as 'Network connected'.

    If it shows “network disconnected”, enable DHCP in “Menu” > “Network” > “Basic” > “TCP/IP” and click “Apply”. Then, go back to “P2P” and check if the device status is online.

    A screenshot shows the XVR system's TCP/IP network settings with 'Enable DHCP' option.

    Also, ensure PPPOE is disabled by navigating to “Network” > “Advanced” > “PPPOE”.

    A screenshot shows the XVR system's PPPOE network settings with 'Enable PPPOE' option.

Contact Information

• Amazon: Love@Hiseeu.com
• Aliexpress: Support@Hiseeu.com
• Web: www.hiseeu.com
• Tel: +1 917 688 2228 / +1 855 66 009 99