Veise User Manual
Model No. VE017
Tutorial Video
Scan the QR code and search VE017 to get the video.
Need Help? Contact Us!
Call us at ?+1(855)400-3853 (Monday-Friday 9:00am-5:00pm PST), if you have any questions.
✉️support@iveise.com ?iveise.com
Content
At a Glance
Exterior Assembly
Diagram shows the exterior of the smart lock. Features labeled include: Fingerprint sensor, Keypad (numeric buttons 0-9, *, #, and checkmark), User Card slot, Touch Area, Indicator Lights, Keyhole for mechanical key, and an Emergency Power Port at the bottom.
Interior Assembly
Diagram shows the interior of the smart lock. Features labeled include: Battery Cover and Thumb Turn for manual locking/unlocking from inside.
App Guide
Before Pairing
If you have changed the default Master Code (12345678) on the lock, please enter your new Master Code when pairing.
If you have not changed the default Master Code, please follow the instructions in the App to change it after pairing is completed.
Scan the QR code and search VE017.
Call us at ?+1(855)400-3853, if you have any questions.
✉️support@iveise.com ?iveise.com
Step 1: Register Your Account
- Search and download "KK Home" in Google Play or the App Store.
- Tap on "Sign Up".
- Complete the register information and tap "Get Code". You will receive a Verification code in the mailbox you entered.
Diagrams show the app interface for searching/downloading the app, tapping 'Sign Up', and entering registration details.
Step 2: Pair Your Lock
- Bring your phone close to the lock, enable Location and Bluetooth permissions, then click "Add device" or "+". Diagrams show app screens for adding a device.
- Add device by searching nearby devices or scanning QR code.
Option 1: Search devices automatically.
Option 2: Scan QR code or enter ESN manually. Diagram shows a list of nearby devices discovered, including VE017. - Click on your device to start pairing.
If you have changed the default Master Code on the lock, please enter your new Master Code.
Diagrams show the device connection screen and a prompt to confirm the master code. - Pairing successfully, name your lock and complete. Diagrams show a 'Connection succeed' screen and a screen to name the lock.
NOTE: If the lock is not found in the list, please review the following tips:
- Perform a resetting on the lock, test if the default Master Code (12345678) works to unlock.
- Make sure both Location and Bluetooth are enabled.
- During the pairing, please wake up the Keypad screen by using your palm and keep the screen always on.
Call us at ?+1(855)400-3853 (Monday-Friday 9:00am-5:00pm PST), if you have any questions. ✉️support@iveise.com
Scan the QR code and search VE017.
App Unlock / Lock
? Tap the icon once to unlock or lock.
NOTE: App unlock and lock only works when you are in the Bluetooth range of the lock.
Diagram shows a smartphone screen with a large lock icon being tapped to unlock/lock.
How to Lock / Unlock
1. Unlock from outside.
- Use your Fingerprint. Diagram shows a finger on the fingerprint sensor.
It requires to add your fingerprint first.
- Enter Master / User Code, press ✔️. Diagram shows a hand entering a code on the keypad.
- Tap ? once in KK Home App. Diagram shows a finger tapping a lock icon on a smartphone.
- Swipe the User Card or use the Mechanical Key. Diagrams show a card swipe and a mechanical key insertion.
It requires to pair the lock with KK Home first.
2. Unlock from inside.
- Rotate the thumb turn. Diagram shows a hand rotating the thumb turn on the interior lock assembly.
1. Lock from outside.
- Use your Fingerprint. Diagram shows a finger on the fingerprint sensor.
It requires to add your fingerprint first.
- Touch ✔️ once or press any button for 2 seconds. Diagram shows a hand touching the keypad.
- Tap ? once in KK Home App. Diagram shows a finger tapping a lock icon on a smartphone.
- Use the Mechanical Key. Diagram shows a mechanical key insertion.
It requires to pair the lock with KK Home first.
2. Lock from inside.
- Rotate the thumb turn. Diagram shows a hand rotating the thumb turn on the interior lock assembly.
Auto Lock
In Auto Lock mode, your smart lock will automatically lock the door after 30 seconds.
You can customize the Auto Lock delay to 10–99 seconds on the lock or 10–180 seconds via KK Home App.
Diagram illustrates a door lock engaging automatically after a 30-second delay.
NOTE: Auto Lock is disabled by default, it needs to be enabled manually. The lock doesn't have a built-in door sensor; if the Auto Lock is enabled, it will lock automatically whether your door is closed or open.
Programming Guide
If you are not going to use KK Home App, you can program the lock manually on the lock by following the Programming Guide. The Master / User Code you program on the lock can be synchronized to KK Home App, so you can view the code record in KK Home App.
Change Master Code
- Press ◀️ twice, then enter the Default Master Code (12345678), press ✔️ once. Diagrams show keypad input.
- When green light flashes, press 1️⃣ on the Keypad. Diagram shows keypad input.
- Then enter your New Master Code, and then press ✔️. Diagrams show keypad input.
- Enter your New Master Code again, and then press ✔️. Diagrams show keypad input.
- Congratulations on completing this programming when the green indicator light flashes!
Add User Code
Flowchart: Enter Master Code + '<', Press 2, Enter New User Code + '<', Succeed (Green light flashes).
Delete User Code
Flowchart: Enter Master Code + '<', Press 3, Enter Unwanted User Code + '<', Succeed (Green light flashes).
Add Fingerprint
Flowchart: Enter Master Code + '<', Press 4, Scan Fingerprint 8 times (Each time succeed along with a short beep), Succeed (Green light flashes).
Delete Fingerprint
Flowchart: Enter Master Code + '<', Press 5, Scan Unwanted Fingerprint Once, Succeed (Green light flashes).
Add User Card
Flowchart: Enter Master Code + '<', Press 6, Scan User Card, Succeed (Green light flashes).
Delete User Card
Flowchart: Enter Master Code + '<', Press 7, Scan Unwanted Card, Succeed (Green light flashes).
Enable Auto Lock
Flowchart: Enter Master Code + '<', Press 9, Enter 1 + ✔️, Succeed (Green light flashes).
Disable Auto Lock
Flowchart: Enter Master Code + '<', Press 9, Enter 2 + ✔️, Succeed (Green light flashes).
Set Auto Lock Time
Flowchart: Enter Master Code + '<', Press 0, Enter New Duration Time (10s-99s) + ✔️, Succeed (Green light flashes).
Enable Silent Mode
Flowchart: Enter Master Code + '<', Press 8, Enter 2 + ✔️, Succeed (Green light flashes).
Disable Silent Mode
Flowchart: Enter Master Code + '<', Press 8, Enter 1 + ✔️, Succeed (Green light flashes).
Definitions
- Master Code
The default Master Code is 12345678. Before programming, it requires to change the default Master Code to a new one. Master Code can be used to unlock the door under Vacation Mode. Property owner & manager should keep this information confidential.
- Auto Lock
In Auto Lock mode, your smart lock will automatically lock the door after 30 seconds. Auto Lock is enabled by default. You can customize the Auto Lock delay to 10–99 seconds on the lock or 10–180 seconds via KK Home App.
- One-touch Lock
Touch ✔️ once on the Keypad to lock from outside. Press and hold any button on the Keypad for 2 seconds to lock from outside.
- Wrong Entry Limit
After 10 times unsuccessful attempts at entering an invalid access (including Passcode, Card or Fingerprint), the device will shut down for 3 minutes.
- Silent Mode
The beep sounds when pressing Keypad can be muted. But you will still hear low battery and system alerts.
- Vacation Mode
This is a security feature for you when you are leaving your home for vacation or long trip. You can open it in KK Home App. Enabling the Vacation Mode will restrict all User Codes, User Cards and Fingerprints until Master Code is entered on the Keypad. If it's unlocked by the Thumb Turn from the inside, the lock will sound an alarm.
- Anti-peeping Passcode
Entering random numbers before or after correct passcode will also unlock the door, which can prevent the passcode being exposed. The length of anti-peeping passcode should be within 16 digits.
Diagram illustrates an anti-peeping passcode, showing random digits before and after the actual passcode.
FAQ
- Why am I unable to check the latest records in the App?
When you are beyond the Bluetooth range of the lock or the Veise gateway G1 is not connected, the records of code and User Card unlocking are not in the list timely. When you are within the Bluetooth range of the lock or the Veise gateway G1 is connected, refresh your records.
- How to edit, delete, or create custom codes remotely?
Editing, deleting, or creating custom codes requires the Veise gateway G1 (sold separately) or you are within the Bluetooth range of the lock.
- Can I add multiple locks to one account?
Yes, it is able to add multiple locks in KK Home App.
- Can I add a lock to two accounts?
No, you can't add locks to two accounts, but you can share your access to the other account. Please do as follows:
- Open KK Home App and navigate to User.
- Select Add user.
- Choose the device you want to share.
- Opt for sharing as Family (full permissions) or Guest (limited permissions).
- Share with a specific user via Email or an invitation code (the user must be registered in KK Home App).
- Why I failed to lock / unlock in KK Home App?
Please check if the door lock installation is correct and confirm whether the key and password set on the door lock can unlock the door properly. If everything is confirmed to be correct and all mentioned methods can unlock the door, but the App still cannot unlock it, please confirm your Bluetooth lock:
Turn on your Bluetooth and grant the App Bluetooth permission. Make sure you are within the Bluetooth connection range (within 9.84ft) to operate the App for unlocking and locking the door.
- How to change the email address in KK Home App?
We regret to inform you that KK Home App currently does not support email address changes.
- How to connect with Alexa?
To enable your Alexa features, please make sure that the Veise gateway G1 is connected. Then, follow the steps below:
- Make sure your devices are connected properly.
- Navigate to "My" → "The Third Party Voice Services" → "Alexa" icon in KK Home App.
- Select "Agree and link" to initiate the linking process. Follow the prompts to link your account and Skill in Alexa App.
- Locate your device on the Alexa "Home" page or under "Devices." Click on the settings icon in the top right corner. In the settings, enable "Unlock by App" and "Unlock by voice." Create your voice code as prompted. Once configured, your device is ready for Alexa control.
- How to add Google Assistant to KK Home App?
To enable your Google Assistant features, please make sure that the Veise gateway G1 is connected. Then, follow the steps below:
- Open KK Home App > My > Works with.
- Click 'Google Assistant' > Click 'Agree and link'. (Note: You need to download 'Google Home' App in advance and redirect to 'Google Home' App for authorization)
- Sign in your Google account. If not signed in, create a Google account.
- Discover KK Home devices in Google Home App and add them to the corresponding Home.
- Back to KK Home App, view the link status: linked with Google Assistant.
- Control KK Home devices via Google Assistant.
Contact Us
If you have any questions, please contact us at ?+1(855)400-3853 (Monday-Friday 9:00am-5:00pm PST)
✉️support@iveise.com ?iveise.com
If you have your order ID, videos or images of your problem (if necessary) ready before contacting Customer Support, we will solve your problem faster and better.
