Veise User Manual

Exterior Assembly

The exterior assembly features a fingerprint sensor, a numeric keypad (1-9, 0, <, >, ✔️), a user card touch area, indicator lights, a keyhole for a mechanical key, and an emergency power port at the bottom.

Interior Assembly

The interior assembly includes a battery cover and a thumb turn for manual locking/unlocking.

Before Pairing

Note: If you have changed the default Master Code (12345678) on the lock, please enter your new Master Code when pairing.

Note: If you have not changed the default Master Code, please follow the instructions in the App to change it after pairing is completed.

Scan the QR code or search VE017 to download the KK Home App.

Call us at ? +1(855)400-3853, if you have any questions. ✉️ support@iveise.com ? iveise.com

Step 1: Register Your Account

1. Search and download "KK Home" in Google Play or App Store.

   Scan the QR code to download "KK Home" App.

2. Tap on "Sign Up" in the app.

3. Complete the registration information and tap "Get Code". You will receive a verification code in the mailbox you entered to create your account.

Step 2: Pair Your Lock

1. Close to your lock, turn on your phone's Bluetooth, and click on "Add device" or the "+" icon.

Step 2: Pair Your Lock (Continued)

2. Add device by searching nearby devices or scanning QR code.

   • Option 1: Search devices automatically.
   • Option 2: Scan QR code or enter ESN manually.

Step 2: Pair Your Lock (Continued)

3. Click on your device to start pairing.

   If you have changed the default Master Code on the lock, please enter your new Master Code.

Step 2: Pair Your Lock (Continued)

4. Pairing is successful. Name your lock and complete the process.

Step 2: Pair Your Lock (Tips)

Note: If the lock is not found in the list, please review the following tips.

• Perform a resetting on the lock and test if the default Master Code (12345678) works to unlock.
• Make sure the Bluetooth is turned on.
• During the pairing, please wake up the Keypad screen by using your palm and keep the screen always on.

Call us at ? +1(855)400-3853 (Monday-Friday 9:00am-5:00pm PST), if you have any questions. ✉️ support@iveise.com

Scan the QR code or search VE017.

1. Unlock from outside.

1. Use your Fingerprint.
   Note: It requires to add your fingerprint first.
2. Enter Master / User Code, press ✔️.
3. Tap ? once in KK Home App.
   Note: It requires to pair the lock with KK Home first.
4. Swipe the User Card ? or use the Mechanical Key ?.

2. Unlock from inside.

1. Rotate the thumb turn.

1. Lock from outside.

1. Use your Fingerprint.
   Note: It requires to add your fingerprint first.
2. Touch once or press any button for 2 seconds.
3. Tap ? once in KK Home App.
   Note: It requires to pair the lock with KK Home first.
4. Use the Mechanical Key ?.

2. Lock from inside.

1. Rotate the thumb turn.

Change Master Code

1. Press < twice, then enter the Default Master Code (12345678), and press ✔️ once. [Diagram showing keypad input]
2. When the green light flashes, press 1 on the Keypad. [Diagram showing keypad input]
3. Then enter your New Master Code, and then press ✔️. [Diagram showing keypad input]
4. Enter your New Master Code again, and then press ✔️. [Diagram showing keypad input]
5. Congratulations on completing this programming when the green indicator light flashes!

Add User Code

Process: Enter Master Code, press 2, enter New User Code, press ✔️. [Flowchart indicating success with green light flashes]

Delete User Code

Process: Enter Master Code, press 3, enter Unwanted User Code, press ✔️. [Flowchart indicating success with green light flashes]

Add Fingerprint

Process: Enter Master Code, press 4, scan fingerprint 8 times (each time with a short beep). [Flowchart indicating success with green light flashes]

Delete Fingerprint

Process: Enter Master Code, press 5, scan unwanted fingerprint once. [Flowchart indicating success with green light flashes]

Add User Card

Process: Enter Master Code, press 6, scan user card. [Flowchart indicating success with green light flashes]

Delete User Card

Process: Enter Master Code, press 7, scan unwanted card. [Flowchart indicating success with green light flashes]

Enable Auto Lock

Process: Enter Master Code, press 9, then press 1 and ✔️. [Flowchart indicating success with green light flashes]

Disable Auto Lock

Process: Enter Master Code, press 9, then press 2 and ✔️. [Flowchart indicating success with green light flashes]

Set Auto Lock Time

Process: Enter Master Code, press 0, then enter new duration time (10s-99s) and press ✔️. [Flowchart indicating success with green light flashes]

Enable Silent Mode

Process: Enter Master Code, press 8, then press 2 and ✔️. [Flowchart indicating success with green light flashes]

Disable Silent Mode

Process: Enter Master Code, press 8, then press 1 and ✔️. [Flowchart indicating success with green light flashes]

Master Code

The default Master Code is 12345678. Before programming, it requires changing the default Master Code to a new one. The Master Code can be used to unlock the door under Vacation Mode. Property owners and managers should keep this information confidential.

Auto Lock

In Auto Lock mode, the latch bolt will extend out automatically to lock the door in 30 seconds. Auto Lock is disabled by default. You can customize the Auto Lock time delay between 10 and 99 seconds.

One-touch Lock

Touch ✔️ once on the Keypad to lock from outside. Press and hold any button on the Keypad for 2 seconds to lock from outside.

Wrong Entry Limit

After 10 unsuccessful attempts at entering an invalid access (including Passcode, Card, or Fingerprint), the device will shut down for 3 minutes.

Silent Mode

The beep sounds when pressing the Keypad can be muted. However, you will still hear low battery and system alerts.

Vacation Mode

This is a security feature for when you are leaving your home for vacation or a long trip. You can enable it in the KK Home App. Enabling Vacation Mode will restrict all User Codes, User Cards, and Fingerprints until the Master Code is entered on the Keypad. If the door is unlocked by the Thumb Turn from the inside, the lock will sound an alarm.

Anti-peeping Passcode

Entering random numbers before or after the correct passcode will also unlock the door, which can prevent the passcode from being exposed. The length of the anti-peeping passcode should be within 16 digits.

[Diagram showing example: Random Digits (83618) + PASSCODE (137192) + Random Digits (14710)]

Why am I unable to check the latest records in the App?

When you are beyond the Bluetooth range of the lock or the Veise gateway G1 is not connected, the records of code and User Card unlocking may not appear in the list timely. When you are within the Bluetooth range of the lock or the Veise gateway G1 is connected, refresh your records.

How to edit, delete, or create custom codes remotely?

Editing, deleting, or creating custom codes requires the Veise gateway G1 (sold separately) or you must be within the Bluetooth range of the lock.

Can I add multiple locks to one account?

Yes, it is possible to add multiple locks in the KK Home App.

Can I add a lock to two accounts?

No, you cannot add locks to two accounts directly, but you can share your access to another account. Please follow these steps:

1. Open KK Home App and navigate to User.
2. Select Add user.
3. Choose the device you want to share.
4. Opt for sharing as Family (full permissions) or Guest (limited permissions).
5. Share with a specific user via Email or an invitation code (the user must be registered in KK Home App).

Why I failed to lock / unlock in KK Home App?

Please check if the door lock installation is correct and confirm whether the key and password set on the door lock can unlock the door properly. If everything is confirmed to be correct and all mentioned methods can unlock the door, but the App still cannot unlock it, please confirm your Bluetooth connection:

Turn on your Bluetooth and grant the App Bluetooth permission. Make sure you are within the Bluetooth connection range (within 9.84ft) to operate the App for unlocking and locking the door.

How to change the email address in KK Home App?

We regret to inform you that the KK Home App currently does not support email address changes.

How to connect with Alexa?

To enable your Alexa features, please make sure that the Veise gateway G1 is connected. Then, follow the steps below:

1. Make sure your devices are connected properly.
2. Navigate to "My" → "The Third Party Voice Services" → "Alexa" icon in KK Home App.
3. Select "Agree and link" to initiate the linking process. Follow the prompts to link your account and Skill in Alexa App.
4. Locate your device on the Alexa "Home" page or under "Devices." Click on the settings icon in the top right corner. In the settings, enable "Unlock by App" and "Unlock by voice." Create your voice code as prompted. Once configured, your device is ready for Alexa control.

How to add Google Assistant to KK Home App?

To enable your Google Assistant features, please make sure that the Veise gateway G1 is connected. Then, follow the steps below:

1. Open KK Home App > My > Works with.
2. Click 'Google Assistant' > Click 'Agree and link'.
3. (Note: You need to download 'Google Home' App in advance and redirect to 'Google Home' App for authorization)
4. Sign in your Google account. If not signed in, create a Google account.
5. Discover KK Home devices in Google Home App and add them to the corresponding Home.
6. Back to KK Home App, view the link status: linked with Google Assistant.
7. Control KK Home devices via Google Assistant.