Veise VE017 Installation Manual
Model No. VE017
For tutorial videos, scan the QR code or search for VE017.
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Installation Overview
This section provides an overview of the components included in the Veise VE017 smart lock system.
- Mechanical Key (A): Used for manual key override.
- Exterior Assembly (B): The outer part of the lock, including the keypad and keyhole.
- Latch (C): The bolt mechanism that extends into the door frame.
- Strike (D): The plate installed on the door frame to receive the latch.
- Mounting Plate (E): The internal plate that secures the lock to the door.
- Mounting Plate Screws (J): Screws used to attach the mounting plate.
- Interior Assembly (F): The inner part of the lock, containing the battery compartment and mechanism.
- Battery Cover (G): Covers the battery compartment on the interior assembly.
- Interior Assembly Screws (K): Screws used to attach the interior assembly.
- Latch Screws (I): Screws used to secure the latch mechanism.
- Strike Screws (H): Screws used to secure the strike plate.
Parts List
| Identifier | Part Name | Quantity |
|---|---|---|
| A | Mechanical Key | x2 |
| B | Exterior Assembly | x1 |
| C | Latch | x1 |
| D | Strike | x1 |
| E | Mounting Plate | x1 |
| F | Interior Assembly | x1 |
| G | Battery Cover | x1 |
| H | Strike Screws | x2 |
| I | Latch Screws | x2 |
| J | Mounting Plate Screws | x2 |
| K | Interior Assembly Screws | x3 |
| L | Reset Tool | x1 |
| M | Drive-In Collar (Optional) | x1 |
| N | User Card | x2 |
Missing any parts? Call us at ? +1(855)400-3853 or email ✉️ support@iveise.com.
Installation Guide
Step 1: Prepare the Door & Check Dimensions
Ensure your door meets the following specifications before installation:
- Door Hole Diameter: The hole in the door should be 1-1/2" or 2-1/8" (38mm or 54mm).
- Door Edge Hole Diameter: The hole in the door edge should be 1" (25mm).
- Backset: The distance from the door edge to the center of the door hole should be either 2-3/8" or 2-3/4" (60mm or 70mm).
- Door Thickness: The door thickness should be between 1-3/8" and 2" (35mm to 50mm).
NOTE: Make sure the door frame is aligned with the door and that there are no obstructions stuck in the door frame.
Instructions for doors with 1-1/2" (38mm) holes:
1. Test Latch Hole Extension:
Temporarily install the Latch bolt. If it fits properly, no extension is needed. If the Latch bolt is stuck, you need to extend the latch hole.
- To extend the latch hole, use a 1" (25.4mm) Drill Bit for Wood.
- Drill at least 13/64" (5mm) deep.
2. Test Extended Latch Hole:
Temporarily install the Latch bolt and rotate it with a screwdriver to test if it extends and retracts properly. If the Latch bolt is still stuck, remove the Latch bolt and chisel out a small channel at the top of the hole to allow the Cam to rotate freely.
Step 2: Install the Latch & Strike
1. Confirm Backset and Adjust Latch:
Hold the Latch in front of the door hole, flush against the door edge. Ensure the slotted hole is centered in the door hole. If it is not centered, rotate and pull the Latch to extend or retract it to the correct backset (2-3/8" or 2-3/4").
2. Install the Latch:
For Chiseled Doors: Insert the latch into the door hole.
For Not Chiseled Doors: If using the Drive-In Collar (M), attach it to the latch and insert into the door hole.
Secure the Latch using the Latch Screws (I).
3. Test Latch Bolt Operation:
Use a screwdriver to test if the Latch bolt extends and retracts properly. Important: Before installation, the Latch bolt should be fully retracted (in the unlocked position).
4. Install Strike on Door Frame:
Align the Strike (D) with the latch bolt on the door frame. Secure it using the Strike Screws (H). Important: Make sure the hole in the door frame is drilled a minimum of 1" (25mm) deep.
Step 3: Install Exterior Assembly
1. Measure Door Hole Diameter:
Measure the diameter of the hole in the door.
- If the diameter is 2-1/8" (54mm), proceed to the next step directly.
- If the diameter is 1-1/2" (38mm), remove the spacer on the exterior assembly.
2. Route Cable and Insert Torque Blade:
Route the cable below the Latch and insert the Torque Blade through the slot in the Latch. Ensure the Torque Blade is horizontal. Do not insert the Mechanical Key into the cylinder during installation.
3. Install Mounting Plate:
Attach the Mounting Plate (E) to the door using the Mounting Plate Screws (J). Ensure the plate is kept parallel to the door edge. Do not overtighten screws.
Step 4: Install Interior Assembly
1. Disassemble Battery Cover:
Remove the Battery Cover (G) from the Interior Assembly (F).
Important: Do not load batteries until the lock is completely installed.
2. Connect Cable:
Insert the cable connector from the exterior assembly into the socket on the interior assembly. Push the connector firmly until it is completely attached.
3. Attach Interior Assembly:
Align the Interior Assembly (F) with the Mounting Plate (E) and secure it using the Interior Assembly Screws (K). Tighten the 3 screws. NOTE: Be sure not to use the wrong screws, as it may lead to short-circuit and other problems.
4. Insert Batteries and Attach Cover:
Insert 4 AA Alkaline batteries into the battery compartment. Then, attach the Battery Cover (G).
How to Reset
- Keep the door open and unlocked.
- Press and hold the Reset Button for 5 seconds using the Reset Tool (L).
- Continue holding the Reset Button until you hear a long beep and the Latch bolt extends out automatically.
Factory Default Settings:
| Settings | Factory Default |
|---|---|
| Master Code | 12345678 |
| Auto Lock | Disabled |
| Silent Mode | Disabled |
| Wrong Entry Limit | 10 times |
| Shutdown Time | 3 mins |
| Vacation Mode | Disabled |
For tutorial videos, scan the QR code or search for VE017.
Troubleshooting
The Latch bolt keeps going in and out.
Disassemble and reinstall the lock by following the installation tips:
- Do not insert the Mechanical Key into the lock cylinder before or during installation.
- Keep the Latch fully retracted and the Torque Blade horizontal.
- Ensure the cable is routed below the Latch.
- The Exterior and Interior Assemblies should be installed parallel to the door edge.
I cannot remove my key unless it is in the locked position.
Uninstall the Interior and Exterior Assemblies. Before re-installation, follow these guidelines:
- Make sure the Latch bolt is in the retracted position.
- Do not insert the Mechanical Key into the lock cylinder before or during installation.
- Make sure the Torque Blade is inserted horizontally.
Fail to reset.
- The battery is low if the battery indicator light keeps flashing. Replace with 4 new AA Alkaline batteries.
- Refer to the "How to Reset" section and perform a resetting again.
How to lock manually on the Keypad from outside?
- Touch the keypad once.
- Press and hold any button for 2 seconds.
- Use your Fingerprint (if applicable).
The Latch bolt won't be extended out completely after installation.
Review if the Exterior Assembly is aligned parallel to the door edge. The Exterior Assembly should not be at a crooked angle.
FCC Caution
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body.
IC Warning
This device complies with Industry Canada's licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
(This section also contains text in French, which is a translation of the English regulatory information.)
Information & Safety Warnings
- Protect your User Codes and Master Code.
- Restrict access to your lock's Interior Assembly and routinely check your settings to ensure they have not been altered without your knowledge.
- Do not use an electric screwdriver during installation.
- This manufacturer advises that no lock can provide complete security by itself.
- This lock may be defeated by forcible or technical means, or evaded by entry elsewhere on the property.
- No lock can substitute for caution, awareness of your environment, and common sense.
- Take care to ensure a long-lasting finish. Please use a soft and damp cloth to clean the lockset if you need. Using lacquer thinner, caustic soaps, abrasive cleaners, or polishes could damage the coating and result in tarnishing.
- The lock is water-resistant. It can withstand water splashes; however, do not let water and liquids get into the lock.
- Avoid exposure to direct sunlight. Long-term exposure to direct sunlight may damage the lock.
Need Help? Contact Us!
If you have any questions, please contact us at:
? +1(855)400-3853 (Monday-Friday 9:00am-5:00pm PST)
✉️ support@iveise.com ? iveise.com
If you have your order ID, videos, or images of your problem (if necessary) ready before contacting Customer Support, we will solve your problem faster and better.
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