Veise Installation Manual
Model No. VE017
For assistance, visit iveise.com or contact support at support@iveise.com. A tutorial video is available by scanning the QR code or searching "VE017" online.
Content
Installation Overview
Exploded view of the smart lock components. Key parts include: (A) Mechanical Key, (B) Exterior Assembly (keypad side), (C) Latch, (D) Strike, (E) Mounting Plate, (F) Exterior Assembly Screw (Optional), (G) Interior Assembly, (H) Battery Cover, (I) Strike Screws, (J) Latch Screws, (K) Mounting Plate Screws, (L) Interior Assembly Screws, (N) Drive-In Collar (Optional), (O) User Card.
Parts List
| Label | Description | Quantity |
|---|---|---|
| A | Mechanical Key | x2 |
| B | Exterior Assembly | x1 |
| C | Latch | x1 |
| D | Strike | x1 |
| E | Mounting Plate | x1 |
| F | Exterior Assembly Screw (Optional) | - |
| G | Interior Assembly | x1 |
| H | Battery Cover | x1 |
| I | Strike Screws | x2 |
| J | Latch Screws | x2 |
| K | Mounting Plate Screws | x2 |
| L | Interior Assembly Screws | x3 |
| M | Reset Tool | x1 |
| N | Drive-In Collar (Optional) | - |
| O | User Card | x2 |
Missing any parts? Call us at +1(855)400-3853 or email support@iveise.com.
Installation Guide
Step 1: Prepare the Door & Check Dimensions
Ensure your door meets the following specifications:
-
Door Hole Diameter: The main hole in the door should be 1-1/2" or 2-1/8" (38mm or 54mm).
Diagram shows a door with a circular hole labeled "1-1/2" or 2-1/8" (38mm or 54mm)".
-
Door Edge Hole Diameter: The hole on the door edge should be 1" (25mm).
Diagram shows a door edge with a hole labeled "1" (25mm)".
-
Backset: The backset of the latch should be either 2-3/8" or 2-3/4" (60mm or 70mm).
Diagram shows a door with a backset measurement labeled "2-3/8" or 2-3/4" (60mm or 70mm)".
-
Door Thickness: The door thickness should be between 1-3/8" to 2" (35mm to 50mm).
Diagram shows a door edge with a thickness measurement labeled "1-3/8" to 2" (35mm to 50mm)".
-
Door Frame Alignment: Ensure the door frame is aligned with the door and has no obstructions.
Diagram shows a door frame with a 1" (25mm) deep hole, indicating alignment and no obstructions.
Optional: Instructions for doors with 1-1/2" (38mm) holes
-
Test Latch Hole Extension: Temporarily install the Latch bolt.
- If the Latch bolt fits properly, no adjustment is needed. ✔️
- If the Latch bolt is stuck, you need to extend the Latch hole.
Diagrams show the latch bolt fitting properly (green checkmark) and fitting improperly (red cross). Another diagram shows using a 1" (25.4mm) Drill Bit for Wood to extend the latch hole to a depth of at least 13/64" (5mm) deep.
-
Test Extended Latch Hole: Temporarily install the Latch bolt and rotate it with a screwdriver to test if it extends and retracts properly.
Diagram shows testing the latch bolt with a screwdriver. A magnified view shows the "Cam" mechanism. If the Latch bolt is stuck, remove it and chisel a small channel at the top of the hole for the Cam to rotate.
Step 2: Install the Latch & Strike
-
Confirm Backset and Adjust Latch: Hold the Latch in front of the door hole, flush against the door edge. Check if the slotted hole is centered.
- If YES, no adjustment is needed. ✔️
- If NO, the slotted hole is NOT centered. ❌
Diagrams illustrate checking latch centering. If adjustment is needed, rotate and pull the Latch to extend it for 2-3/8" (60mm) or 2-3/4" (70mm) backsets.
-
Install the Latch:
- For Chiseled Doors: Insert the latch into the door hole.
- For Not Chiseled Doors: Insert the latch and use the Drive-In Collar (N) if needed, then secure with Latch Screws (J).
Diagrams show the latch installation process for both chiseled and non-chiseled doors, including the use of Latch Screws (J) and the Drive-In Collar (N).
-
Test Latch Bolt: Use a screwdriver to test if the Latch bolt extends and retracts properly.
Important: Before installation, the Latch bolt should be retracted completely (in the unlocked position).
Diagrams show the Latch bolt in "Unlocked" (checkmark) and "Locked" (cross) positions.
-
Install Strike on Door Frame:
Important: Make sure the hole in the door frame is drilled a minimum of 1" (25mm) deep.
Diagram shows the Strike (D) being installed on the door frame using Strike Screws (I).
Step 3: Install Exterior Assembly
-
Measure Door Hole Diameter:
Diagram shows measuring the door hole diameter, which should be 1-1/2" or 2-1/8" (38mm or 54mm).
- If the diameter is 2-1/8" (54mm), proceed to the next step.
- If the diameter is 1-1/2" (38mm), remove the spacer on the exterior assembly.
Diagram shows removing a spacer from the exterior assembly.
-
Route Cable and Insert Torque Blade: Route the cable below the Latch and insert the Torque Blade through the slot in the Latch.
Note: Do not insert the Mechanical Key into the cylinder during installation.
Diagram shows routing the cable and inserting the Torque Blade horizontally into the latch slot.
-
Install Mounting Plate: Install the Mounting Plate using Mounting Plate Screws (K). Do not overtighten screws.
Note: Keep the mounting plate parallel to the door edge.
Diagram shows installing the Mounting Plate with screws, with an optional Exterior Assembly Screw (F).
Step 4: Install Interior Assembly
-
Disassemble Battery Cover: Remove the Battery Cover (H).
Diagram shows the Battery Cover being removed, with an upward arrow indicating direction.
-
Connect Cable: Insert the cable connector into the socket on the interior assembly. Push firmly until completely attached.
Diagram shows connecting the cable from the exterior assembly to the socket on the interior assembly.
-
Attach Interior Assembly: Attach the Interior Assembly to the Mounting Plate and tighten 3 screws.
NOTE: Be sure not to use the wrong screws, or it may lead to short-circuit and other problems.
Diagram shows attaching the Interior Assembly and tightening it with Interior Assembly Screws (L).
-
Insert Batteries and Cover: Insert 4 AA Alkaline batteries and put on the Battery Cover.
Diagram shows inserting four AA batteries into the interior assembly and closing the Battery Cover. The lock is shown in the "Unlocked" state.
How to Reset
- Keep the door open and unlocked.
- Press and hold the Reset Button (labeled "ORES") for 5 seconds using the Reset Tool (M).
- Keep holding the Reset Button until you hear a long beep and the Latch bolt extends automatically.
Diagram shows the interior assembly with the Reset Button (ORES) highlighted.
Factory Default Settings
| Settings | Factory Default |
|---|---|
| Master Code | 12345678 |
| Auto Lock | Disabled |
| Silent Mode | Disabled |
| Wrong Entry Limit | 10 times |
| Shutdown Time | 3 mins |
| Vacation Mode | Disabled |
Troubleshooting
The Latch bolt keeps going in and out.
Disassemble and reinstall the lock following the installation tips:
- Do not insert the Mechanical Key into the lock cylinder before or during installation.
- Keep the Latch fully retracted and the Torque Blade horizontal.
- Ensure the cable is routed below the Latch.
- The Exterior and Interior Assemblies should be installed parallel to the door edge.
I cannot remove my key unless it is in the locked position.
Uninstall the Interior and Exterior Assemblies. Before re-installation, follow these guidelines:
- Make sure the Latch bolt is in the retracted position.
- Do not insert the Mechanical Key into the lock cylinder before or during installation.
- Make sure the Torque Blade is inserted horizontally.
Fail to reset.
- The battery is low (indicator light flashes). Replace with 4 new Alkaline batteries.
- Refer to the "How to Reset" section and perform a resetting again.
How to lock manually on the Keypad from outside?
- Touch ✔️ once.
- Press and hold any button for 2 seconds.
- Use your Fingerprint.
The Latch bolt won't be extended out completely after installation.
Review if the Exterior Assembly is aligned parallel to the door edge. The Exterior Assembly should not be at a crooked angle.
Compliance Information
FCC Caution
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
- (1) This device may not cause harmful interference.
- (2) This device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator & your body.
IC Warning
This device complies with Industry Canada's licence-exempt RSSs. Operation is subject to the following two conditions:
- (1) This device may not cause interference.
- (2) This device must accept any interference, including interference that may cause undesired operation of the device.
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
Cet appareil est conforme aux CNR exemptes de licence d'Industrie Canada. Son fonctionnement est soumis aux deux conditions suivantes : (1) Ce dispositif ne peut causer d'interférences ; et (2) Ce dispositif doit accepter toute interférence, y compris les interférences qui peuvent causer un mauvais fonctionnement de l'appareil.
Ce matériel est complété par une exposition de rayonnements IC pour un environnement naturel. Ce matériel doit être installé et se faire avec une distance minimale de 20cm entre les radiateurs et les autres.
Information & Safety Warnings
- Protect your User Codes and Master Code.
- Restrict access to your lock's Interior Assembly and routinely check your settings to ensure they have not been altered without your knowledge.
- Do not use an electric screwdriver during installation.
- This manufacturer advises that no lock can provide complete security by itself.
- This lock may be defeated by forcible or technical means, or evaded by entry elsewhere on the property.
- No lock can substitute for caution, awareness of your environment, and common sense.
- Take care to ensure a long-lasting finish. Use a soft and damp cloth to clean the lockset. Using lacquer thinner, caustic soaps, abrasive cleaners, or polishes could damage the coating and result in tarnishing.
- The lock is water-resistant. It can withstand water splashes; however, do not let water and liquids get into the lock.
- Avoid exposure to direct sunlight. Long-term exposure to direct sunlight may damage the lock.
Need Help? Contact Us!
If you have any questions, please contact us at:
? +1(855)400-3853 (Monday-Friday 9:00am-5:00pm PST)
✉️ support@iveise.com ? iveise.com
If you have your order ID, videos, or images of your problem (if necessary) ready before contacting Customer Support, we will solve your problem faster and better.
