eufy Omni E28 User Manual

1. About Your Omni E28

1.1 What's in the Box

The package contains the following items:

• Portable Deep Cleaner
• Omni Station
• Robot Vacuum (RoboVac)
• Detachable Base
• Quick Start Guide
• Safety Sheet

1.2 Overview

RoboVac Components:

• RGB Camera + LED light
• Buttons
• Navigation Lidar
• Dirty Water Outlet
• Charging Contact Pins (x2)
• Water Injection Port
• Detachable Mop Roller
• Fall Sensors (x6)
• Wheels (x2)
• CornerRover Arm
• Tangle Detection Sensor
• Swivel Wheel
• Side Brush
• DuoSpiralTM Brushes
• Brush Guard
• Dustbin
• Handle
• Release Latch
• Filter
• Detachable Base
• Cleaning Tray

Omni Station Components:

• LED Indicator Ring
• Clean Water Tank
• Dirty Water Tank
• Air Outlet
• (with Detachable Sound-Dampening Foam Inside)
• Disposable Dust Bag

1.3 Button Controls

Portable Deep Cleaner:

• Self-Cleaning Button: Press to activate self-cleaning for the Portable Deep Cleaner.
• Spray Trigger: Press and hold to spray water.
• Nozzle: The cleaning nozzle.
• Power Button: Press to turn the Portable Deep Cleaner on or off.

RoboVac:

• Power Button: Long press (3 sec.) to turn on or off. Short press: Pause / resume the current task. Short press: Return RoboVac to Omni Station.
• Wi-Fi Reset: Press and hold both Power and Return-to-Station buttons simultaneously (3 sec.) to reset the Wi-Fi connection.

1.4 LED Indicator

LED indicators show the status of the RoboVac, Omni Station, and Portable Deep Cleaner.

RoboVac LED Indications:

• Pulsating white: Powering on.
• Solid white: Operating normally.
• Breathing red: Low Battery.
• Solid red: Low Battery.
• Flashing red rapidly: Error (Refer to the app for solutions).

Omni Station LED Indications:

• Ring lights white: Powering on.
• Solid white: Operating normally.
• Breathing white: Dust collection / Mop cleaning.
• Solid red: Error (Refer to the app for solutions).
• Off: Power disconnected.

Portable Deep Cleaner LED Indications:

• Solid white: Connected to power, operating normally.
• Flashing white (three times): The Portable Deep Cleaner is placed back on the Omni Station.
• Breathing white: Pressing the spray trigger / self-cleaning button.
• Solid red: Error (Refer to the app for solutions).
• Off: Power disconnected.

2. Preparing Your Omni E28

2.1 Install Omni Station

1. Add floor cleaner to the Omni Station.
2. Mount the Portable Deep Cleaner onto the Omni Station.
3. Install the detachable base by pressing both sides down firmly. Ensure it is correctly connected for the robot to return smoothly.
4. Place the Omni Station in a location with a strong Wi-Fi signal and easy access for the robot. Recommended placement is against a wall on a hard, flat surface. Connect the power cable to the Omni Station and a power outlet. The LED ring on the clean water tank will light up white when connected.
5. Recommended clearance: 1.6 ft / 0.5 m on sides, 3.28 ft / 1 m in front. Adjust as needed for your environment.
6. Always keep the Omni Station connected to power for infrared connection functionality.
7. Remove the clean water tank. Add clean water up to the MAX line. Do not use hot water.
8. Reinstall the clean water tank. Ensure both clean and dirty water tanks are securely locked.

2.2 Charge Your RoboVac

1. Remove foam blocks and all protective films from the RoboVac.
2. Attach the robot to the Omni Station. RoboVac will power on automatically and begin charging.

2.3 Download the App

To access all features, download the eufy app:

1. Download the app from the App Store (iOS) or Google Play (Android), or scan the QR code on the Quick Start Guide.
2. Open the app, create a new account or log in to your existing eufy account.
3. Tap the "+" icon to add the device.
4. Follow the in-app instructions to configure the Wi-Fi connection.

2.4 Reset Wi-Fi Connection

If you encounter connection issues, reset the Wi-Fi connection by holding the Power and Return-to-Station buttons simultaneously for 3 seconds until you hear a voice prompt. The RoboVac's LED indicators will flash white rapidly. Follow app instructions to reconnect.

3. Using Your Omni E28

Note: User interface images are for illustration and may change with software updates. Refer to the current app interface for the most accurate information.

3.1 Important Tips for Use

For RoboVac:

• Remove power cables and small items (socks, toys, towels, etc.) from the floor to prevent entanglement.
• Fold fringed rug edges inward. Avoid cleaning high-pile carpets or carpets thicker than 0.83 in / 21 mm.
• Before mapping, place physical barriers in front of fireplaces and vents. Use virtual boundaries in the eufy app to prevent falls down stairs.
• Avoid vacuuming large amounts of water, as it can damage the unit.
• RoboVac can climb objects less than 0.83 in / 21 mm high; remove them if possible.
• Anti-fall sensors prevent falls down stairs and edges, but are less effective if dirty or on reflective surfaces. Use physical barriers or No-Go zones for potential fall areas.

For Portable Deep Cleaner (PDC):

• Ensure the water tank is filled with clean water. Do not use corrosive or flammable liquids.
• Do not use on delicate textiles or surfaces sensitive to water or vigorous scrubbing. Test on a small, hidden area first.
• Ensure the power cable is fully extended and not tangled to avoid tripping or damage.
• After use, empty the dirty water tank and clean the spray nozzle and brush to prevent clogs.
• When returning the unit to the base station, ensure the hose is coiled correctly to avoid damage.

3.2 Mapping

This feature helps the robot learn your home's layout for efficient cleaning. To maximize accuracy:

• Open All Doors: Ensure all doors in the cleaning area are open for unobstructed access.
• Block Restricted Areas: Use physical barriers initially for areas you don't want the robot to enter. Virtual boundaries can be set up in the app later.
• Remove Obstacles: Clear toys, cables, and small furniture that could block the robot's path or get tangled.
• Do Not Move the Base Station: The base station is a reference point for navigation and mapping. Moving it can disrupt the map's accuracy.

To start mapping, tap "Begin" in the app.

3.3 Set Up No-Go Zone and No-Mop Zone

Use the eufy app to create "No-Go Zones" or "No-Mop Zones" to define restricted areas. This feature is for dividing cleaning zones, not for isolating hazardous areas.

3.4 Schedule Cleaning

Schedule RoboVac to start cleaning at a specific time via the eufy app. You can set custom schedules from Sunday to Saturday. The "Do Not Disturb" period keeps RoboVac silent, disabling auto dust collection and voice prompts.

3.5 Select a Cleaning Mode

Start/pause cleaning and select cleaning modes via the eufy app. You can customize duration, water level, suction power, and other settings for each mode.

3.5.1 Home Cleaning Mode

Tap "Begin" in the eufy app. RoboVac will leave the Omni Station, determine its cleaning route automatically, and return to the Omni Station upon completion.

To pause cleaning, tap "Pause" in the app or press the Power button on the RoboVac.

3.5.2 Single Room Cleaning

Your house will be automatically divided into rooms in the eufy app. You can customize room settings. RoboVac will only clean selected rooms and return to the Omni Station. This mode requires the map to be created first. It is recommended to start room cleaning from the Omni Station.

3.5.3 Zone Cleaning

Create a cleaning zone and customize its size in the eufy app. RoboVac will only clean the selected zone.

4. Using the Mop System

1. Start Cleaning: RoboVac will vacuum and mop automatically. You can select from three water levels via the eufy app during mopping.
2. Maintenance: Regularly empty and clean the dirty water tank to prevent mold or odors. Refer to the "Cleaning and Maintenance" section for detailed instructions.

5. Using RoboVac with Alexa, Siri, or Google Assistant Compatible Devices

Control RoboVac with your voice using Amazon Alexa or Google Assistant. Ensure:

• RoboVac is connected to the Omni Station for sufficient power.
• RoboVac is connected to the eufy app.
• For Siri control, you have an iPhone or iPad with an updated iOS version.

To set up voice control:

1. In the eufy app, navigate to the top-left menu and find "Smart Integrations".
2. Follow the on-screen instructions to complete the setup.

6. Activating / Deactivating Child Lock

Activate the child lock in the eufy app via "More Settings" > "Child Lock". When activated, all buttons are locked to prevent accidental operation or damage.

7. Using the Portable Deep Cleaner

7.1 Prepare Your Portable Deep Cleaner

1. Unplug the unit from the Omni Station, remove the cleaning unit cover, and detach the unit.
2. Move the cleaning unit to the area to be cleaned and connect it to power.

7.2 Start Cleaning

1. Remove the nozzle from its holder and unroll the water hose from the unit.
2. Spray an appropriate amount of fabric cleaner onto the stain and let it sit for 1 minute.
3. Press and hold the spray trigger to distribute water evenly over the stained area (e.g., carpets, sofas). Use the brush to gently scrub the surface while the cleaning unit simultaneously suctions up the water and stain mixture.
4. After cleaning, let the unit run for an additional 5 seconds to allow the blower to extract any remaining water from the hose before turning it off.

7.3 Activate Self-Cleaning Mode

After cleaning, press the self-cleaning button to automatically clean the inside of the hose and nozzle. The self-cleaning process takes 5 seconds. Ensure the brush is upright during this process.

7.4 After Use

1. Unplug the cleaning unit. Coil the hose around the unit in two neat loops and secure the nozzle in its holder. Do not coil the hose too tightly.
2. Gently place the cleaning unit back onto the station and attach the cover, ensuring it sits correctly.
3. Remember to connect the Omni Station to power so the RoboVac functions correctly on its next use.

8. Cleaning and Maintenance

Before cleaning and maintenance, turn off the unit and unplug the power supply. For optimal performance, follow the instructions below for regular cleaning and maintenance. Cleaning and replacement frequency depends on your usage habits.

Recommended Cleaning and Replacement Frequency

8.1 Clean Dustbin and Filter

1. Open the top cover and remove the dustbin.
2. Pull the release latch to open the cover. Remove the filter.
3. Empty the dustbin. Tap the filter to remove dust.
4. Rinse the dustbin and filter thoroughly with water.
5. Air dry the dustbin and filter completely before next use.
6. Place the filter back into the dustbin.
7. Slide the dustbin back into the main unit.

Do not use the filter if it is not completely dry. Do not use a brush, hot water, or detergent to clean the filter.

8.2 Clean the Rotating Brush

1. Press the release tabs to unlock the brush guard.
2. Push one side of a rotating brush inward and gently lift it out.
3. Rotate and gently pull the rotating brush out. Repeat for the second brush.
4. Rinse both rotating brushes and the brush guard with running water. Air dry them completely.
5. Reassemble by inserting one side of the rotating brush and clicking it into place. Repeat for the other side.
6. Press down to click the brush guard firmly into place.

8.3 Clean Side Brush and CornerRover Arm

Hair and debris can easily get tangled in the side brush and CornerRover arm. Clean them regularly.

1. Remove the side brush.
2. Gently untangle hair or other substances from the side brush and CornerRover arm.
3. Clean the side brush with water. Air dry it before next use.
4. Reinstall the side brush onto the machine.

8.4 Clean Sensors, Cameras, and Charging Pins

To maintain optimal performance, regularly clean the sensors, cameras, and charging contact pins with a soft cloth.

8.5 Clean the Dirty Water Tank

1. Remove the dirty water tank from the Omni Station.
2. Empty the dirty water tank.
3. Rinse the dirty water tank thoroughly with running water.

8.6 Clean the Cleaning Tray

1. Remove the cleaning tray from the Omni Station.
2. Rinse the cleaning tray thoroughly with water and clean it with a brush.
3. Reinstall it into the Omni Station.

9. Troubleshooting

When an error occurs, please refer to the guidance in the app for solutions. If the problem persists, contact support@eufy.com for assistance.

10. Specifications

RoboVac Specifications:

Omni Station Specifications:

Note: Due to voltage variations across countries and regions, it is recommended to purchase the machine version specific to your location to avoid potential safety risks and equipment damage.

11. Customer Service

Contact Us:

• Email: support@eufy.com
• Website: www.eufy.com
• Phone:
• (US/CA) +1 (800)994 3056
• (UK) +44 (0) 1604 936 200
• (JP) +81 03 4455 7823

For video tutorials, FAQs, warranty policies, and more information, please visit https://support.eufy.com/.

You can find the Declaration of Conformity on the website: https://www.eufy.com/uk/psti-related.

Energy Consumption Information:

• A. The equipment does not have standby mode or equivalent modes regarding energy efficiency requirements, power management, or the ability to disable wireless network connections.
• B. The power consumption of the equipment is likely to be higher than other equipment models that meet these functional requirements.
• 1. Standby power consumption: 0.5 W
• 2. Standby power consumption with display: 0.8 W
• 3. Network standby power consumption: 2 W
• 4. Power management: 20 min