Eufy Omni E28 User Guide

1. About your Omni E28

This section introduces the Omni E28 system and its components.

1.1 What's in the Box

Your Eufy Omni E28 package includes:

• Robot Vacuum Cleaner (RoboVac)
• Omni Station
• Portable Deep Cleaner
• Fabric Cleaner
• Detachable Base
• Quick Start Guide
• Safety Sheet
• Floor Cleaner

1.2 Overview

The Omni E28 system comprises several key components:

RoboVac Components:

• RGB Camera + LED Light
• Buttons
• Navigation Lidar
• Dirty Water Collection Port
• Charging Contact Pins (x2)
• Water Injection Port
• Detachable Mopping Roller
• Drop Sensors (x6)
• Wheels (x2)
• CornerRover Arm
• Carpet Detection Sensor
• Swivel Wheel
• Side Brush
• DuoSpiralTM Brushes
• Brush Guard
• Dustbin
• Handle
• Release Latch
• Filter
• Detachable Base
• Cleaning Tray

Omni Station Components:

• LED Indicator
• Clean Water Tank
• Dirty Water Tank
• Air Outlet (with Removable Noise-Reduction Foam Inside)
• Disposable Dust Bag

Portable Deep Cleaner Components:

• Power Button
• Spray Trigger
• Nozzle
• Cleaning Brush

1.3 Button Controls

Key buttons and their functions:

• Self-cleaning Button (Portable Deep Cleaner): [Press] to enable self-cleaning of the Portable Deep Cleaner.
• Spray Trigger (Portable Deep Cleaner): [Press and hold] to dispense water.
• Power Button (Portable Deep Cleaner): [Long press (3s)]: Power on or off. [Short press]: Pause / resume the current task when working. [Short press]: Return RoboVac to the Omni Station. [Long press simultaneously (3s)]: Reset the Wi-Fi connection.

1.4 LED Indication

LED indicators provide status information for the RoboVac, Omni Station, and Portable Deep Cleaner.

2. Preparing Your Omni E28

Follow these steps to set up your device before first use.

2.1 Install the Omni Station

1. Add the Floor Cleaner to the Omni Station.
2. Assemble the Portable Deep Cleaner onto the Omni Station.
3. Install the detachable base by pressing down both sides of it firmly. Ensure it is seamlessly connected to the Omni Station for the robot to return smoothly.
4. Place the Omni Station in a location with strong Wi-Fi signal and easy robot access. Recommended placement: against a wall, on a hard, level surface. Connect the power cord. The clean water tank LED ring will light up white when connected to AC power. Maintain recommended clearances (e.g., 1.6 ft / 0.5 m on sides, 3.28 ft / 1 m in front) for optimal operation.
5. Take out the clean water tank and add clean water up to the MAX line. Do not use hot water.
6. Reinstall the clean water tank, ensuring both clean and dirty water tanks are securely locked for normal station operation.

2.2 Charge Your RoboVac

1. Remove foam blocks and protective films from the RoboVac.
2. Attach the RoboVac to the Omni Station. It will power on and start charging automatically.

2.3 Download the App

Download the eufy app to access full features:

1. Download from the App Store (iOS) or Google Play (Android), or scan the QR code on the Quick Start Guide.
2. Open the app, create or log into your eufy account.
3. Tap the "+" icon to add the device.
4. Follow in-app instructions for Wi-Fi setup.

2.4 Reset the Wi-Fi Connection

If you encounter connection issues:

1. Press and hold the power and recharge buttons simultaneously for 3 seconds until a voice prompt is heard.
2. The RoboVac LED indicators will flash white quickly, indicating the Wi-Fi connection has been reset. Follow app instructions to reconnect.

3. Using Your Omni E28

This section covers the operation of your RoboVac. Note: UI images are for illustration and may change with software updates.

3.1 Important Tips Before Use

3.1.1 For RoboVac

• Remove power cords, small objects (socks, toys, slippers, towels), and fold tasseled rug edges to prevent tangling.
• Avoid cleaning high-pile rugs or rugs thicker than 0.83 in / 21 mm.
• Before mapping, place physical barriers in front of fireplaces or air vents. Set up virtual boundaries in the app for staircases.
• Avoid vacuuming large amounts of water.
• Remove objects less than 0.83 in / 21 mm in height that RoboVac might climb on.
• Anti-drop sensors prevent falls down stairs, but are less effective on dirty, carpeted, or reflective floors. Use physical barriers or "No-Go" zones.

3.1.2 For Portable Deep Cleaner

• Ensure the water tank is filled with clean water. Do not use corrosive or flammable liquids.
• Test on an inconspicuous area first. Do not use on delicate fabrics or surfaces sensitive to water or scrubbing.
• Ensure the power cord is fully extended and not tangled during use.
• After use, empty the dirty water tank and clean the spray nozzle and brush to prevent clogging.
• When returning to the base station, coil the hose properly.

3.2 Mapping

The mapping feature helps the robot learn your home layout for efficient cleaning. For best results:

• Open All Doors: Ensure all doors within the cleaning area are open.
• Block Off Restricted Areas: Use physical barriers for areas you don't want mapped initially. These can be replaced by virtual boundaries in the app later.
• Remove Obstacles: Clear objects like toys, cables, or small furniture.
• Do Not Move the Base Station: The station is a navigation reference point.

Tap "Start" in the app to begin mapping.

3.3 Set Up No-Go Zone and No-Mop Zone

Use the eufy app to define restricted areas (No-Go Zones or No-Mop Zones) without physical barriers. This feature is for dividing cleaning zones, not for hazardous areas.

3.4 Schedule Cleaning

Schedule RoboVac to clean at specific times via the eufy app (Sunday to Saturday). During "Do Not Disturb" periods, RoboVac remains silent, with automatic dust collection and voice notifications disabled.

3.5 Select a Cleaning Mode

Start, pause, or select cleaning modes via the eufy app. Customize modes, duration, water level, and suction.

3.5.1 House Cleaning Mode

Tap "Start" in the app. RoboVac leaves the Omni Station, determines its route, and returns automatically upon completion.

[Pause] cleaning by tapping "Pause" in the app or pressing the power button on RoboVac.

3.5.2 Room Cleaning Mode

Your house is automatically divided into rooms in the app. Select specific rooms to clean. RoboVac returns to the Omni Station after cleaning. This mode requires an existing map.

3.5.3 Zone Cleaning Mode

Set up a custom cleaning zone of a specific size in the app. RoboVac will clean only the selected zone.

4. Using the Mopping System

1. Start cleaning. RoboVac will vacuum and mop. You can select one of three water levels via the eufy app.
2. Regularly empty and clean the dirty water tank to prevent mildew or odors. Refer to the "Cleaning and Maintenance" section for details.

5. Using RoboVac with Alexa, Siri, or Google Assistant Compatible Devices

Control your RoboVac using voice commands with Amazon Alexa or Google Assistant.

Prerequisites:

• RoboVac must be attached to the Omni Station with sufficient power.
• RoboVac must be connected to the eufy app.
• For Siri control, use an iPhone or iPad with a recent iOS version.

Setup:

1. In the eufy app, click the top left corner and find "Smart Integrations" in the dropdown menu.
2. Follow the on-screen instructions to complete the setup.

6. Enabling / Disabling Child Safety Lock

Activate the child safety lock in the eufy app under "More Setting" > "Child Lock". When enabled, all buttons are locked to prevent accidental operation by children.

7. Using the Portable Deep Cleaner

7.1 Preparing Your Portable Deep Cleaner

1. Unplug the Omni Station. Remove the cleaner's cover and detach the cleaner from the Omni Station.
2. Move the cleaner to the area needing cleaning and connect it to a power source.

7.2 Start Cleaning

1. Remove the nozzle from its slot and unwind the water hose.
2. Spray an appropriate amount of fabric cleaner onto the stain and let it sit for 1 minute.
3. [Press and hold] the spray trigger to dispense water over the stained area. Use the brush to scrub gently while the cleaner extracts the water and stain mixture.

[Note]: After cleaning, allow the cleaner to run for an additional 5 seconds to extract remaining water from the hose.

7.3 Enabling Self-cleaning Mode

After cleaning, [press] the self-cleaning button to automatically clean the inside of the hose and nozzle. This process takes 5 seconds. Ensure the brush is in an upright position during self-cleaning.

7.4 After Use

1. Unplug the cleaner. Wind the hose around the cleaner in two loops and secure the nozzle into its slot. Do not wrap the hose too tightly.
2. Gently place the cleaner back on the station and secure the cover.
3. Connect the Omni Station to a power source so RoboVac can function normally for subsequent use.

8. Cleaning and Maintenance

Power off and unplug the device before cleaning. Regular cleaning ensures optimal performance. Frequency depends on usage.

Recommended Cleaning and Replacement Frequency

8.1 Clean the Dustbin and Filter

1. Open the top cover and take out the Dustbin.
2. Pull the release latch to open the cover and take out the filter.
3. Empty the dustbin. Tap the filter to remove dust.
4. Rinse the Dustbin and filter thoroughly with water.
5. Air-dry them completely before next use.
6. Place the filter back into the Dustbin.
7. Push the Dustbin back into the main unit.

[Note]: Do not use the filter if it is not completely dry. Do not use a brush, hot water, or detergent to clean the filter.

8.2 Clean the Rolling Brush

1. [Press] the release tabs to unlock the brush guard.
2. [Press] the side of one rolling brush inward and flip it up. Gently twist and pull it out. Repeat for the other rolling brush.
3. Rinse both rolling brushes and the brush guard with running water. Air dry them completely.
4. Reinstall the rolling brushes by snapping them into place.
5. [Press] down to snap the brush guard into place.

8.3 Clean the Side Brush and CornerRover Arm

1. Remove the side brush.
2. Carefully unwind and pull off any hair or substances attached to the side brush and CornerRover Arm.
3. Clean the side brush with water. Air dry it before next use.
4. Reinstall the side brush on the machine.

8.4 Clean the Sensors, Cameras, and Charging Pins

Dust off the sensors, cameras, and charging contact pins using a soft cloth regularly.

8.5 Clean the Dirty Water Tank

1. Remove the dirty water tank from the Omni Station.
2. Empty the dirty water tank.
3. Rinse the dirty water tank thoroughly with running water.

8.6 Clean the Cleaning Tray

1. Remove the cleaning tray from the Omni Station.
2. Rinse the cleaning tray thoroughly with water and clean it with a brush.
3. Place it back into the Omni Station.

9. Troubleshooting

When an error occurs, refer to the in-app instructions for solutions. If the problem persists, contact support@eufy.com.

10. Specifications

RoboVac Specifications:

• Dimensions: 346*327*111mm
• Weight: 11.46 lb
• Battery: Li-ion 5200mAh
• Input: DC14.6 20V1.8A
• Charging Time: 3.5h
• Clean Water Tank: 120ml
• Dirty Water Tank: 180ml

Omni Station Specifications:

• Dimensions: 371.5*484*464mm
• Weight: 21.38 lb
• Input: US/JP/KR/CA Version: 100-127V, 50-60Hz; EU/UK/AU/MEA Version: 220-240V, 50-60Hz
• Power (Dry and charge): 130W
• Power (Dust Collection): 900W Max
• Clean Water Tank: 2.5L
• Dirty Water Tank: 1.8L

[Note]: Voltage varies by region. Purchase the version specific to your location to avoid safety hazards and equipment damage.

11. Customer Service

Contact Us:

• Email: support@eufy.com
• Website: www.eufy.com
• Phone Support:
• (US/CA) +1 (800)994 3056
• (UK) +44 (0) 1604 936 200
• (DE) +49 (0) 69 9579 7960
• (JP) +81 03 4455 7823

For video tutorials, FAQs, warranty policies, and more information, please visit https://support.eufy.com/.

Anker Innovations Limited declares this device complies with The Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connectable Products) Regulations 2023. For the Statement of Compliance, visit: https://www.eufy.com/uk/psti-related.

Energy Consumption Information:

• The equipment does not have a standby mode or other equivalent state in terms of energy efficiency requirements, power management function, or the ability to deactivate wireless network connections mode.
• The power consumption of the equipment is likely to be higher than other equipment models meeting these functional requirements.
• Power consumption in standby mode: 0.5 W
• Power consumption in standby mode with Display: 0.8 W
• Power consumption in networked standby mode: 2 W
• Power management: 20 min