Manuals+

eufy S1 Pro Robot Vacuum and Mop User Manual

1. What's in the Box

This section lists the items included in the package.

2. Overview

Exterior

The robot's exterior features include:

Diagram Description (Exterior): A diagram of the robot from the top-front, with labels pointing to the 3D MATRIX EYE™ Sensor, TrueAI Sensor, Bumper, Recharge Button, Start/Pause Button, and Mop Indicator Light.

Interior

The robot's interior features include:

Diagram Description (Interior): A diagram of the robot from the bottom-front, with labels pointing to the Recharge Sensors, Charging Contact Pins, and Wall-Following Sensor.

3. Preparing Your S1 Pro

3.1 Remove Stickers and Foam Packaging

Before initial use, remove all stickers and foam packaging from both the robot and the Uniclean™ Station.

3.2 Install Side Brushes

Attach the side brushes (marked 1 red and 2 gray) to the corresponding slots on the robot. Ensure they click into place.

Diagram Description: Shows the underside of the robot with red and grey side brushes being attached to their respective mounting points.

3.3 Connect to Power Supply

Remove the cord cover from the Uniclean™ Station, insert the power cord firmly, tuck any excess cable into the winding groove, and reinstall the cover. The LCD screen on the station will light up once connected to power.

Diagram Description: A sequence of three images showing the power cord being connected to the Uniclean™ Station, excess cable being managed, and the cover being reinstalled.

3.4 Place the Station

Position the Uniclean™ Station on a hard, level surface against a wall. Ensure a clearance of at least 4.95 ft (1.5 m) in front and 1.65 ft (0.5 m) at the sides. The station requires a strong Wi-Fi signal (2.4GHz band).

Diagram Description: An illustration showing the Uniclean™ Station placed against a wall, with dimensions indicating the required clearances: 4.95 ft (1.5 m) in front and 1.65 ft (0.5 m) at the sides.

? Avoid placing the station in areas exposed to direct sunlight.

3.5 Install Hard Floor Cleaner

Remove the clean water tank. Peel off the sticker from the station and insert the hard floor cleaner cartridge into the designated slot until it clicks securely.

? Only use floor cleaner specified by eufy. Using other cleaners may damage the product and void the warranty.

Diagram Description: A sequence of two images showing the hard floor cleaner cartridge being inserted into the Uniclean™ Station.

3.6 Add Clean Water

Remove the clean water tank from the station, fill it with clean water up to the MAX line, and reinsert it.

Diagram Description: A sequence of three images showing the clean water tank being removed, filled with blue-tinted water, and then reinserted into the station.

? To ensure optimal electrolysis, use tap water. Distilled or mineral water is not recommended. Do not add third-party disinfectants, cleaning agents, or hot water, as this may damage the device and void the warranty.

3.7 Turn On the Robot

Open the magnetic cover on the robot and toggle the power switch to the "I" position. The robot will play a voice prompt upon powering on.

Diagram Description: An image showing the robot's magnetic top cover being opened to reveal the power switch.

4. Using Your S1 Pro

3.8 Download the eufy Clean App

To access all features, download the eufy Clean app from the App Store (iOS) or Google Play (Android), or visit eufy.life/qcdl. Ensure your smartphone runs iOS 12.0+ or Android 7.0+.

After downloading and installing the app, register or log in to your eufy account. You can also scan the QR code on the robot's main unit.

Diagram Description: An image showing the eufy Clean app logo and icons for the App Store and Google Play, along with a QR code.

3.9 Set Up the Wi-Fi Connection

Press the reset button on the robot once. When you hear the voice prompt "Wi-Fi has been reset", follow the in-app instructions.

In the eufy Clean app, enable Bluetooth on your phone, tap "Add Device", and select "S1 Pro". Tap "Add" to connect. Select your home's 2.4G Wi-Fi network, enter the password, and tap "Next".

Diagram Description: A series of screenshots from the eufy Clean app illustrating the process of adding a device, selecting the S1 Pro, and connecting to a Wi-Fi network.

? Use a 2.4GHz or dual-band 2.4/5GHz network. The router must support 802.11b/g/n and IPv4 protocols. Do not use VPNs or proxy servers. Do not connect to hidden networks. WPA3 and WEP/EAP are not supported. If using a network extender, ensure SSID and password match the main network.

? If the Wi-Fi name does not autofill, tap "Select Wi-Fi" and choose your network. Ensure your phone is connected to your home Wi-Fi before adding the device. Upon successful connection, the robot will announce its name, which you can then set in the app. Wi-Fi names cannot include special characters.

❗ If the device fails to connect: Verify Wi-Fi name/password accuracy. Check your router's internet connection. If your router has whitelist mode enabled, disable it temporarily. If your router uses WPA3 encryption, switch to WPA2.

3.10 Place the Robot

Align the robot's charging contact pins with those on the station. Once docked, the robot will begin charging automatically, indicated by a voice prompt and an animation on the station's LCD screen.

Diagram Description: Two images showing the eufy S1 Pro robot aligning with and docking onto the Uniclean™ Station.

4. Using Your S1 Pro

4.1. Important Tips Before Use

Ensure all interior doors are open and remove obstacles like power cords and small objects from the floor that could entangle the robot.

Diagram Description (A-F): Visual tips for robot operation:

4.2. Mapping

Before the first cleaning task, create a map of your environment. On the station's LCD screen, tap the ▶️ icon, or in the app, tap "Mapping".

Diagram Description: A screenshot of the eufy Clean app showing the mapping interface with a prompt to create a whole-home cleaning map.

4.3. Start Cleaning

4.3.1 Select Cleaning Mode

The robot offers two modes: Vacuum Only and Mop. In Mop mode, it vacuums, wets the mop, scrubs, and collects dirty water. It automatically lifts the mop when carpets are detected. Switch modes by tapping the Mode icon on the LCD screen or in the app.

Diagram Description: Screenshots of the app showing the cleaning mode selection (Vacuum/Mop, Mop) and customization options for suction and mop settings.

? For better mopping performance, consider running Vacuum Only mode 1-3 times in a new environment before using Mop mode.

4.3.2 Start a Cleaning Task

You can start cleaning by:

4.3.3 Wash the Mop

? For optimal mop cleanliness, set the rinse frequency to once every 35 to 65 square meters.

4.4. End a Cleaning Task

After a task or when the battery is below 10%, the robot automatically returns to the station for dust collection, mop washing, drying, and recharging. You can also manually end the task by:

4.5. Enable Dust Collection

The robot initiates dust collection at the base station after cleaning more than 45 square meters. If "Auto Empty by Cleaning Area" is selected in the app, the robot will periodically return to the station for dust collection at a pre-set frequency during cleaning.

Diagram Description: App screenshot showing "Base Station Settings" with options for Auto Empty, Empty Frequency, and By Cleaning Area.

Manual trigger: Tap the Dust Empty icon (?) in the bottom right corner of the app home screen to manually enable dust collection.

? For homes with multiple pets, adjust dust collection frequency to once every 35 to 65 square meters.

? If the dust collection feature hasn't been used for a long time, manually clean the dust bin to avoid blockages. Avoid triggering dust collection repeatedly in a short time. Some noise is normal during dust collection; enable "Do Not Disturb" in the app if needed.

4.6 Dry the Mop

After mopping, the robot automatically dries the mop. You can select the drying mode in the "Base Station Settings" in the app: Standard Dry (suitable for most households) or Quick Dry (for areas with dry climates).

Diagram Description: App screenshot showing "Base Station Settings" with options for Auto Drying (Standard Dry, Quick Dry).

Manual trigger: Tap the Drying icon (☀️) in the bottom right corner of the app home screen to manually trigger a drying cycle.

❗ Be cautious with Quick Dry mode, as it may not fully dry the mop, potentially leading to mold and odor.

During the drying cycle, you can start a new cleaning task by tapping ▶️ in the app, which will end the drying process and switch to cleaning mode.

5. More Features

5.1 Multi-Floor Cleaning

To clean across multiple floors, move the robot to the desired floor and navigate to "Settings" > "Manage Map" > "Create New Map" in the app to create a map for that floor. To mop across floors, ensure the robot completes a mop washing task before moving it to a different floor for cleaning.

Diagram Description: App screenshot showing the "Map Management" screen with an option to "Create New Map".

5.2 Smart Speaker Connection

The S1 Pro connects to smart speakers for voice-controlled cleaning. It supports Amazon Alexa and Google Home Speaker.

5.3 Firmware Update

When new firmware is available, update via:

The robot will download and install the update automatically (approx. 10-20 minutes). Ensure the robot and station are powered on and connected to the network.

? It's normal for the robot and station to restart during the update. Ensure a stable network connection. If the update fails, restart the robot and try again.

5.4 Ozone Water Preparation

The base station prepares ozone water with disinfectant properties, creating bubbles and a slight odor. This feature can be disabled in the "Base Station Settings" in the app.

? For optimal electrolysis, use tap water instead of distilled or mineral water.

5.5 Automatic Water Drainage

To empty water for transport or storage:

6. Cleaning and Maintenance

6.1 Maintenance Frequency

Regular maintenance ensures optimal performance of the S1 Pro. The following table outlines recommended frequencies:

Module Components Cleaning Frequency Replacement Frequency
Robot Dirty Water Reservoir Clean when prompted by the App, about every 1-2 weeks -
Rolling Mop Every 60 hours Every 6 months (or when visibly worn)
High-Performance Filter Every 60 hours Every 3 months
Dust Bin Every 60 hours -
Side Brush Every 180 hours -
Rolling Brush Every 180 hours Every 6 months (or when visibly worn)
Sensors Every 360 hours -
Dirty Water Reservoir Filter Every 360 hours -
Swivel Wheel Clean it based on actual conditions -
Floor Cleaner - Every month
Dust Bag - Replace as needed
Base Station Bottom Every month -
Filter Tray Every 30 hours -
Clean Water Tank Clean it based on actual conditions -
Dirty Water Tank Clean it based on actual conditions -

6.2 Clean the Parts

6.2.1 Clean the Dirty Water Reservoir

  1. Remove the robot's magnetic cover. Press the release buttons on both sides of the dirty water reservoir and pull it out.
  2. Take out the water sink and sink filter.
  3. Use the cleaning tool to scrub the water sink and sink filter clean with running water.
  4. Air dry the water sink and sink filter.
  5. After air drying, reassemble the water sink and sink filter into the dirty water reservoir.
  6. Reinstall the dirty water reservoir into the robot properly and place the magnetic cover back.

Diagram Description: A sequence of six images illustrating the steps for removing, cleaning, and reinstalling the dirty water reservoir and its components.

? Clean the water sink and sink filter of the dirty water reservoir regularly. If you find dirty water leakage or decreased cleaning performance, check for blockages in the water sink and sink filter, and clean the dirty water reservoir as needed.

6.2.2 Clean the Dust Bin and Filters

6.2.2.1 Dust Bin
  1. Remove the robot's magnetic cover and lift the handle to take out the dust bin.
  2. Press the release latch to open the back cover.
  3. Empty the dust bin.

Diagram Description: A sequence of three images showing the dust bin being removed, opened, and emptied.

6.2.2.2 Filters
  1. Press the release latch to open the top cover of the dust bin.
  2. Take out the high-performance filter.
  3. Use the provided cleaning tool to clean the high-performance filter and the pre-filter. If the high-performance filter cannot be cleaned thoroughly, replace it with a new one.
  4. Make sure to clean both sides of the pre-filter.
  5. After cleaning, air dry the high-performance filter and dust bin completely. Once dry, reinstall the filter into the dust bin.
  6. Close the dust bin's top and back covers, and reinstall the dust bin into the robot.

Diagram Description: A sequence of six images illustrating the steps for removing, cleaning, and reinstalling the dust bin filters.

? Regularly check the high-performance filter for blockages and clean if necessary.

6.2.3 Replace the Rolling Mop

  1. With the robot powered on, remove the magnetic cover and take out the dirty water reservoir. The rolling mop will then descend automatically.
  2. Flip the robot over and press the rolling mop release button.
  3. Remove the rolling mop.
  4. Lift the roller drive motor and insert the new roller into the motor. Adjust the motor until the rolling mop is properly in place. Press down on the roller until you hear a click.

Diagram Description: A sequence of four images showing the removal and replacement of the rolling mop.

? If you find dirty water leakage or decreased cleaning performance, check if the rolling mop is dirty and replace it when necessary.

6.2.4 Clean the Swivel Wheel

  1. Use the provided cleaning tool to pry up the swivel wheel.
  2. Clean any hair and debris from its surface and cavity.
  3. Insert the wheel into the installation slot and press down until you hear a click.

Diagram Description: A sequence of three images showing the swivel wheel being removed, cleaned, and reinstalled.

6.2.5 Clean the Side Brushes

  1. Grasp the side brushes with both hands and pull them out. If entangled with hair, clean them manually.
  2. Reinstall the red side brush into the red slot, pressing down until it clicks. Reinstall the grey side brush similarly.

Diagram Description: Two images showing the removal of side brushes and their reinstallation.

6.2.6 Clean the Rolling Brush

  1. Press the brush guard release button.
  2. Remove the brush guard and take out the rolling brush.
  3. Remove hair entangled on the rolling brush.
  4. Pull out the red axle of the rolling brush and use the cleaning tool to remove hair from both ends.
  5. After cleaning, reinsert the red axle.
  6. Reinstall the rolling brush and brush guard.

Diagram Description: A sequence of six images illustrating the removal, cleaning, and reinstallation of the rolling brush.

? Ensure the side brush is not trapped under the brush guard during reinstallation.

6.2.7 Clean the Sensors and Charging Contact Pins

Wipe the 3D MATRIX EYE™ Sensor, wall sensors, charging contact pins, cliff sensors, and carpet detection sensor with a damp cloth.

Diagram Description: Two images showing the robot and the station, with arrows indicating areas to clean: sensors and charging pins.

? Clean these sensors regularly to prevent slipping, charging issues, or abnormal carpet detection.

6.2.8 Clean the Wheels

Wipe the dirt off the robot's wheels with a damp cloth.

Diagram Description: An image showing the underside of the robot with a focus on the wheels being wiped clean.

? If the robot experiences slipping or reduced obstacle-crossing ability, clean the wheels or check if they are stuck on obstacles.

6.2.9 Clean the Dirty Water Tank

  1. Remove the dirty water tank.
  2. Open and empty the dirty water tank.
  3. Rinse the dirty water tank thoroughly with water.
  4. Reinstall the dirty water tank into the station. An animation will display on the LCD screen when it's properly installed.

Diagram Description: A sequence of four images showing the dirty water tank being removed, emptied, rinsed, and reinstalled into the station.

6.2.10 Clean the Filter Tray

  1. Take out the filter tray from the base station.
  2. Use the provided cleaning tool to clean trash from the tray.
  3. Air dry the filter tray.
  4. After drying, place it back into the station.

Diagram Description: A sequence of four images showing the filter tray being removed, cleaned, air-dried, and reinstalled.

6.2.11 Replace the Dust Bag

  1. Remove the clean water tank, open the dust cover, and pull out the dust bag.
  2. Discard the used dust bag.
  3. Install a new dust bag, ensuring it's properly in place, then close the dust cover.

Diagram Description: A sequence of three images showing the dust bag being removed, discarded, and a new one being installed.

7. FAQs

Module Problems Possible Causes Solutions
App eufy Clean app indicates that the robot is offline.
  • Abnormal or unstable Wi-Fi connection.
  • Robot is powered off.
  • Robot disconnected from the station.
  • Robot not connected to network.
  • Try refreshing the app. If the robot remains offline, remove the magnetic cover to check the Wi-Fi indicator. If flashing white, reset the Wi-Fi connection.
  • Connect a mobile device to the same network as the robot and check other apps for network stability. Switch to a more reliable network if needed.
  • Open the robot's magnetic cover and check if the power switch is in the "O" (off) position. If so, switch it to "I" (on).
  • Re-seat the robot on its base station to confirm proper docking and charging (indicated by "Charging" on the LCD screen). Monitor for offline notifications.
  • Restart the robot: Remove magnetic cover, toggle power switch to "O", wait 3 minutes, then switch back to "I".
Map is lost in the eufy Clean app.
  • Poor Wi-Fi network conditions.
  • The "Home Mapping" was not completed properly.
  • Robot restored factory settings.
  • After restarting, try remapping.
  • Ensure mapping is complete and the robot confirmed saving the map.
  • Avoid pressing and holding the reset button or using the app to restore factory settings.
Firmware update failed.
  • Poor Wi-Fi network conditions.
  • Robot is not in the station or disconnected.
  • Firmware update process is stuck; app does not synchronize.
  • Check network stability; try a different network environment.
  • Check robot's connection with the Uniclean™ Station. Remove robot, switch power to "O", wait 3 minutes, turn on, and place back on station to upgrade.
  • Exit and re-enter the app to see if it functions normally.
Robot unable to connect to network.
  • Incorrect Wi-Fi password entered.
  • Connected to a 5GHz network instead of 2.4GHz.
  • Wi-Fi router has whitelist mode enabled.
  • Wi-Fi router encryption is not set to WPA2.
  • Retry with the correct Wi-Fi password.
  • Reconnect after disabling router's whitelist mode.
  • Switch encryption method to WPA2 via router settings.
Robot Robot is stuck and cannot move.
  • Entangled by power cords or other objects.
  • Rolling brush or side brush obstructed by debris.
  • Robot's battery is too low.
  • Robot is stuck by obstacles.
  • Check for entanglement on brushes, wheels, or mop.
  • Check battery level.
  • If problem persists, turn off robot, wait 2 seconds, then restart.
Robot makes abnormal noise during operation.
  • Swivel wheel is dirty.
  • Robot's dust bin filter and high-performance filter are blocked.
  • The rolling brush is entangled with debris, causing deformation.
  • The brush guard's strip is deformed or severely worn.
  • Clean swivel wheel and axle.
  • Remove dust bin and check/clean filters.
  • Inspect rolling brush for entanglement and deformation.
  • Check brush guard strip and rolling brush installation slot for deformation or wear.
Robot has no suction or reduced suction.
  • Robot's dust bin is clogged.
  • Robot's dust bin filter and high-performance filter are blocked.
  • Remove dust bin and check if full or opening is obstructed.
  • Check dust bin filter and high-performance filter for blockages.
Robot reports "Abnormal clean water level".
  • Bubbles in the Robot's clean water tank.
  • Flip the robot vertically for 360 degrees, then place it back on the base station.
Robot cannot be charged.
  • Charging contact pins between robot and station not properly aligned.
  • Charging contact pins on robot and station are dirty.
  • Station is not powered on.
  • Ensure charging pins are properly aligned. Check LCD screen for disconnection.
  • Remove robot and clean charging pins on both robot and station with an alcohol wipe. Re-dock robot.
  • Check if station's LCD screen lights up. If not, the power cord may not be properly plugged in.
Robot's cleaning path is disorganized, and cleaning efficiency is low.
  • Swivel wheel slipping due to dirt.
  • Many obstacles (power cords, slippers) in the cleaning area.
  • Robot's radar window and wall sensors are dirty.
  • Remove, clean, and reinstall the swivel wheel.
  • Tidy up the floor before cleaning.
  • Clean the radar window and wall sensors with a damp cloth.
Robot keeps moving back and forth in one place.
  • Bumper sensor is not rebounding properly.
  • Gently tug the robot forward and backward to even the gap between the bumper and robot's head.
Robot leaks clean water during operation.
  • Robot operated on a floor with standing water.
  • Robot's dirty water reservoir is not properly installed.
  • Residual water at the bottom of the robot.
  • Water within the dust bin.
  • Ensure dirty water reservoir is properly installed and secure.
  • Clean any water from the bottom of the dirty water reservoir and check for leaks.
  • It's normal for the robot to drip clean water when crossing thresholds or door sills.
Robot leaks dirty water during operation.
  • Robot's water sink is blocked, causing dirty water leakage.
  • Robot's dirty water reservoir is not properly installed.
  • Residual water at the bottom of the robot.
  • Water within the dust bin.
  • Remove dirty water reservoir, clean water sink, sink filter, and bottom of reservoir.
  • Ensure dirty water reservoir is properly installed and secure.
  • If the robot mopped over a wet surface, water may have entered the dust bin. Wipe water inside the dust bin.
Robot drops debris during operation.
  • Debris at the bottom of the robot.
  • Robot's rolling mop is dirty.
  • Clean debris at the bottom of the robot.
  • Clean the rolling mop and its cavity.
Robot unable to move, spinning in one place.
  • Wheels entangled with debris or hair.
  • The spring of the wheels malfunctions.
  • Clean foreign objects or hair from wheels.
  • Disassemble wheels to check spring; contact customer service if broken.
Robot does not avoid low obstacles.
  • Objects smaller than 2.5cm (length, width, height).
  • Robot's trinocular camera lens is dirty.
  • Store small objects properly.
  • Clean the trinocular camera lens with a damp cloth.
Robot falls from steps or drops over the height of over 5cm.
  • Anti-drop sensors are dirty.
  • "Anti-Drop Detection" feature is disabled in app.
  • Clean the Anti-drop sensors.
  • Enable "Anti-Drop Detection" in "Robot's Settings" via the app.
Unpleasant odor during robot's operation.
  • Blockage in the water sink.
  • The rolling mop is not dried.
  • Clean the scraper and filter in the dirty water tank.
  • Soak rolling mop in hot water, reattach, activate mop wash, and dry thoroughly.
Uniclean™ Station Dust bag leakage from the station.
  • Dust bag not properly in place.
  • Dust bag is full.
  • Check dust bag placement.
  • Remove debris from dust bag slot, then replace dust bag.
Robot does not enable auto dust collection when it has returned to the base station.
  • Cleaning area does not exceed pre-set auto dust collection area, or auto empty feature is not enabled.
  • Dust bag is not installed.
  • Check if auto empty feature is enabled and if the cleaned area meets the requirement.
  • Ensure dust bag is properly installed.
Robot reports "Dirty water tank is full".
  • Dirty water tank at base station is full or not properly installed.
  • Filter of the tray is clogged.
  • Robot's water sink is clogged.
  • Check if dirty water tank is full and lid is secure.
  • Remove and clean the tray thoroughly.
  • Remove robot's dirty water reservoir, detach water sink and sink filter, and clean them thoroughly.

If the problem persists after trying the recommended solutions, please contact customer service.

8. Specs

Robot Specifications

Details
Dimensions 347*325*96mm
Weight 4.78kg
Battery 4600mAh, 21.6v
Input Power 25V ⎓ 1.5A
Rated Power Consumption Max 61.7W
Cleaning Time Vacuum-Only Mode: Up to 277 minutes
Vacuum and Mop Mode: Up to 184 minutes
Charging Time 3.6h (15%-100%)
Charging Temperature 5-40°C

Uniclean™ Station Specifications

Details
Dimensions 467*383*670mm
Weight 11.6kg
Rated Input 100~240V
Rated Output 25V ⎓ 1.5A
Clean Water Tank Capacity 3.0L
Dirty Water Tank Capacity 2.0L
Dust Bag Capacity 2.5L

9. Customer Service

Contact Us:

For video tutorials, FAQs, warranty policies, and more information, please visit: support.eufy.com.

Anker Innovations Limited declares this device complies with The Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connectable Products) Regulations 2023. For the Statement of Compliance, visit: www.eufy.com/uk/psti-related.

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