Eufy S1 Pro Robot Vacuum User Guide

1. What's in the Box

Details the components included with the Eufy S1 Pro.

2. Overview

Provides an overview of the Eufy S1 Pro robot and its Uniclean Station, including exterior and interior components such as the bottom dirty water reservoir and dust bin.

3. Preparing Your S1 Pro

Follow these steps to prepare your S1 Pro for use:

• 3.1 Remove Stickers and Foam Packaging: Remove all protective stickers and foam from the robot and station.
• 3.2 Install Side Brushes: Attach the side brushes (red and gray) correctly until they click into place.
• 3.3 Connect to Power Supply: Connect the power cord to the Uniclean Station and manage excess cable. The LCD screen will illuminate.
• 3.4 Place the Station: Position the station on a hard, level surface against a wall, ensuring adequate clearance (4.95 ft / 1.5 m front, 1.65 ft / 0.5 m sides) and a strong 2.4GHz Wi-Fi signal.
• 3.5 Install Hard Floor Cleaner: Remove the clean water tank, peel off the sticker, and insert the hard floor cleaner cartridge into the station until it clicks.
• 3.6 Add Clean Water: Fill the clean water tank to the MAX line and reinsert it into the station.
• 3.7 Turn On the Robot: Open the robot's magnetic cover and switch the power to 'I'. A voice prompt will confirm it's powered on.
• 3.8 Download the eufy Clean App: Download the app from the App Store or Google Play, or via the provided link (eufy.com/qcdl). Scan the QR code on the robot or log in to your eufy account.
• 3.9 Set Up the Wi-Fi Connection: Enable Bluetooth on your phone, tap 'Add Device' in the app, select S1 Pro, and follow in-app instructions. Connect to your 2.4GHz Wi-Fi network and enter the password. If connection fails, verify credentials, check router connection, or adjust security settings (WPA3 to WPA2).
• 3.10 Place the Robot: Dock the robot onto the station by aligning the charging contact pins. It will begin charging automatically.

4. Using Your S1 Pro

• 4.1 Important Tips Before Use: General advice for optimal operation.
• 4.2 Mapping: Create a map of your environment before the first cleaning by tapping the mapping icon on the station's LCD or in the app.
• 4.3 Start Cleaning:
  • 4.3.1 Select Cleaning Mode: Choose between 'Vacuum Only' or 'Mop' mode. The robot automatically adjusts for carpets. Modes can be changed via the station's LCD or the app.
  • 4.3.2 Start a Cleaning Task: Initiate cleaning by tapping the start icon on the station's LCD, pressing the button on the robot, or tapping 'Start' in the app.
  • 4.3.3 Wash the Mop: The robot can pre-moisten, mid-cleaning rinse, and deep clean the mop. Manually trigger a mop wash by holding the wash icon for 3 seconds or tapping it in the app.
• 4.4 End a Cleaning Task: The robot automatically returns to the station to dust collect, wash the mop, dry, and recharge. You can also manually end a task via the station's LCD, the robot's button, or the app.
• 4.5 Enable Dust Collection: Auto dust collection activates after cleaning over 45 sq meters or can be triggered manually via the app. Mid-cleaning dust collection can be configured in the app settings.
• 4.6 Dry the Mop: The robot automatically dries the mop after use. Drying modes (Standard/Quick) can be selected in the app. Manual drying can also be initiated.

5. More Features

• 5.1 Multi-Floor Cleaning: Move the robot to a new floor and create a new map in the app.
• 5.2 Smart Speaker Connection: Connect to Amazon Alexa or Google Home for voice control.
• 5.3 Firmware Update: Update firmware via the app's device interface, notifications, or settings. Ensure the robot is powered and connected during the 10-20 minute update process.
• 5.4 Ozone Water Preparation: The station automatically prepares ozone water for disinfection.
• 5.5 Automatic Water Drainage: To drain water for transport, remove the clean water tank and hold specific buttons on the LCD screen for 3 seconds. Empty reservoirs and tanks.

6. Cleaning and Maintenance

Regular maintenance ensures optimal performance:

• 6.1 Maintenance Frequency: Recommended schedule for cleaning components.
• 6.2 Clean the Parts:
  • 6.2.1 Clean the Dirty Water Reservoir: Remove, empty, clean with water, air dry, and reassemble.
  • 6.2.2 Clean the Dust Bin and Filters: Remove the dust bin, empty it, clean the filters with the provided tool, air dry, and reinstall. Replace filters if necessary.
  • 6.2.3 Replace the Rolling Mop: Remove the dirty water reservoir, then the rolling mop. Replace with a new one and ensure the roller drive motor is correctly fitted.
  • 6.2.4 Clean the Swivel Wheel: Pry out the swivel wheel, clean debris, and reinstall until it clicks.
  • 6.2.5 Clean the Side Brushes: Pull out side brushes and clean any entangled hair. Reinstall correctly.
  • 6.2.6 Clean the Rolling Brush: Remove the brush guard and rolling brush. Remove entangled hair from the brush and axle. Reassemble.
  • 6.2.7 Clean the Sensors and Charging Contact Pins: Wipe sensors (3D MATRIX EYE, wall, cliff, carpet detection) and charging pins with a damp cloth.
  • 6.2.8 Clean the Wheels: Wipe the robot's wheels with a damp cloth.
  • 6.2.9 Clean the Dirty Water Tank: Remove, empty, rinse thoroughly with water, and reinstall the dirty water tank.
  • 6.2.10 Clean the Filter Tray: Remove the filter tray, clean debris, air dry, and place it back in the station.
  • 6.2.11 Replace the Dust Bag: Remove the clean water tank, open the dust cover, remove the old dust bag, install a new one, and close the cover.

7. FAQs

Troubleshooting common issues:

• App indicates robot is offline: Check Wi-Fi connection, robot power, and app refresh. Reset Wi-Fi if needed.
• Map is lost: Ensure stable Wi-Fi, proper mapping completion, and avoid factory resets.
• Firmware update failed: Check Wi-Fi stability, robot connection to the station, and restart the app/robot.
• Robot unable to connect to network: Verify Wi-Fi password, ensure connection to 2.4GHz network, and check router settings (whitelist, WPA2 encryption).
• Robot stuck or making noise: Check for obstructions on brushes, wheels, or mop. Ensure sufficient battery and clear the area of obstacles. Clean swivel wheel and filters.
• No suction or reduced suction: Check dust bin and filters for blockages.
• Abnormal clean water level: Flip the robot vertically if bubbles are present in the clean water tank.
• Robot cannot be charged: Ensure proper alignment and cleanliness of charging contact pins. Verify the station is powered on.
• Disorganized cleaning path: Clean swivel wheel, clear obstacles, and clean robot sensors.
• Robot moves back and forth: Check bumper sensor rebound.
• Robot leaks water: Ensure dirty water reservoir is properly installed and clean any residual water.
• Robot drops debris: Clean the bottom of the robot and the rolling mop.
• Robot spinning in place: Check wheels for entanglement and ensure wheel springs are functional.
• Robot does not avoid low obstacles: Clear small objects and clean the trinocular camera lens.
• Robot falls from steps: Clean anti-drop sensors and ensure the feature is enabled in the app.
• Unpleasant odor: Clean the water sink, dry the rolling mop, and activate mop wash. Check dust bag installation and capacity.
• Station does not auto dust collect: Verify auto empty settings, cleaning area, and dust bag installation.
• Dirty water tank full error: Check tank level, filter, and water sink for blockages.

Contact customer service if issues persist.

8. Specs

Robot Dimensions: 347*325*96mm

Robot Weight: 4.78kg

Robot Battery: 4600mAh, 21.6V

Robot Input Power: 25V / 1.5A

Robot Rated Power Consumption: Max 61.7W

Cleaning Time: Up to 277 minutes (Vacuum-Only), Up to 184 minutes (Vacuum and Mop)

Charging Time: 3.6h (15%-100%)

Charging Temperature: 5-40°C

Station Dimensions: 467*383*670mm

Station Rated Input: 100-240V

Station Rated Output: 25V / 1.5A

Clean Water Tank Capacity: 3.0L

Dirty Water Tank Capacity: 2.0L

Dust Bag Capacity: 2.5L

9. Customer Service

For assistance, contact Eufy customer support:

• Email: support@eufy.com
• Website: www.eufy.com
• Phone Support:
• US/CA: +1 (800) 994 3056
• UK: +44 (0) 1604 936 200
• DE: +49 (0) 69 9579 7960
• JP: +81 03 4455 7823
• CN: +86 400 0550 036

Visit support.eufy.com for video tutorials, FAQs, and warranty information.

Anker Innovations Limited declares compliance with The Product Security and Telecommunications Infrastructure (Security Requirements for Relevant Connectable Products) Regulations 2023. Statement of Compliance available at: www.eufy.com/uk/pstirelated.