QUICK SETUP GUIDE

Battery Operated Security Camera (EseeCloud)

Model: TW39

Before Installation

This product may require cabling. It is highly recommended that all products and components be tested prior to installation.
Fully charge your cameras overnight using the USB charger cable before installation.
We don't recommend you set the camera to record continuously (24/7) because doing so may quickly deplete the battery (even on solar charging). We recommend you set it to record only when motion is detected. For how long does your battery last before it drains, refer to FAQ at the end of this manual.

Tech Support

For product introduction & specifications, please visit www.isansco.com. For FAQ, troubleshooting, or customer support, email us at support@isansco.com. We guarantee a reply within 24 hours.

FCC CLASS B NOTICE

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception (which can be determined by turning the equipment on and off), the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
Consult the dealer or an experienced radio or television technician for assistance

This equipment has been certified and found to comply with the limits regulated by FCC, EMC, and LVD. Therefore, it is designated to provide reasonable protection against interference and will not cause interference with other appliance usage. However, it is imperative that the user follows this manual's guidelines to avoid improper usage which may result in damage to the unit, electrical shock, and fire hazard injury. In order to improve the feature functions and quality of this product, the specifications are subject to change without notice from time to time.

Caution: Any changes or modifications to this device not explicitly approved by the manufacturer could void your authority to operate this equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference, and
This device must accept any interference received, including interference that may cause undesired operation.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.

View on Your Mobile Phone (EseeCloud)

1. App Remote Viewing

1.1 Download the app EseeCloud from App Store, or Google Play.
Note: iOS 9.0 or above, Android 5.1 or above.

A visual representation of the EseeCloud app icon is shown. A QR code is provided for downloading the app from the App Store or Google Play. The text indicates to search and download EseeCloud or scan the QR code.

1.2 Register and Login

Step 1: On the app, press Register. Enter your Email or Phone Number, then press Confirm.

Step 2: Enter the Verification Code, and set up your Password. The password should be 6-20 characters long, using numbers, symbols, or letters, and distinguishing capitalization.

Step 3: Go back to the login screen, enter your details and press Confirm to log in.

Visuals show the app screens for registration, setting a password with verification code input, and the login screen.

2. Add Device

Step 1: Press the '+' icon (top right corner) to add your device.

Step 2: Scan the Cloud ID of the camera.

Step 3: Enter the Password for the camera.

Step 4: Name the camera and press Confirm.

Visuals depict the process of adding a device, including scanning a QR code on the device body and entering the device password, followed by a confirmation screen indicating successful addition.

3. Live View & Playback on App

On the Device List, press the device thumbnail to enter the Live View interface, or press Playback to view the recorded footage.

Visuals show the app's device list, a live view interface with camera feeds, and a playback interface showing recorded footage timeline.

How to Set up Push Alerts on Mobile Phone

On the App - go to Live View > Setting > Push messages > App push alert message, turn it on.

For iPhone users: navigate to Settings > Notifications > EseeCloud > Allow Notifications, and turn it on. For Android users: navigate to Settings > Notifications & Status Bar > EseeCloud > Allow Notifications, and turn it on.

Visuals illustrate the app settings for push alerts and the phone's notification settings for the EseeCloud app on both iOS and Android platforms. After these settings are configured, you will receive real-time push alerts whenever motion is detected by the camera.

Some tips about installing the solar panel:

Make sure the solar panel is not blocked by buildings, trees, or objects that may cast shadow on it. (Visual: Solar panel blocked by leaves/branches - marked with a red X)
Don't install the solar panel horizontally to avoid the accumulation of dust and debris. (Visual: Horizontal solar panel with dust - marked with a red X)
Wipe the solar panel regularly to keep it clean and not obscured by dust or dirt. (Visual: Hand cleaning solar panel - marked with a green checkmark)

FAQs

Question: Does the camera record sound?

Answer: Yes, the camera records sound as well as video. Each camera has a built-in microphone, allowing you to not only view what's happening but also hear what's being said. At the bottom of each split window, click on the speaker icon [?] to mute or unmute. On your app: Eseecloud, you can press the microphone icon [?] to speak to the camera, and press the speaker icon [?] to hear the camera.

Visuals show the app interface with microphone and speaker icons.

Question: Why does the battery drain so fast?

Answer:

Go to Recording Mode (Right click the mouse > Camera Setup > Recording Mode), select Best Recording. Do not use Keep Recording!
Check the daily triggered alarm messages via the app (Event > Alarm Message). If there are too many false alarms, lower the motion sensitivity via Intelligent Detection Alarm Settings.
Check the signal strength of the camera. If the signal is too weak, try changing the camera position, fine-tune the camera antenna, or set up the Auto Repeater to improve the signal transmission. (Refer to FAQ - How to boost the camera's WiFi signal?)

The battery life (visual representation of different durations) for a fully charged camera (not on solar charging) is estimated as follows:

Alarm 3-5 times/day: about 180 days
Alarm 20 times/day: about 30 days
Alarm 30 times/day: about 20 days
Alarm 50 times/day: about 10 days

Question: The night vision of my camera is terrible?