QUICK SETUP GUIDE
Battery Operated Security Camera (EseeCloud)
(Model: TW37)
Before Installation
? This product may require cabling. It is highly recommended that all products and components be tested prior to installation.
? Fully charge your cameras overnight using the USB charger cable before installation.
⚡ We don't recommend you set the camera to record continuously (24/7) because doing so may quickly deplete the battery (even on solar charging). We recommend you set it to record only when motion is detected. For how long does your battery last before it drains, refer to FAQ at the end of this manual.
Image Description: A photograph of the EseeCloud Battery Operated Security Camera. It features a black and white dome-shaped camera unit with multiple lenses and infrared LEDs, mounted on a bracket. Above the camera unit is a solar panel with two adjustable panels, designed to capture sunlight for power.
Tech Support
For product introduction & specifications, please visit www.isansco.com. For FAQ, troubleshooting, or customer support, email us at support@isansco.com. Isansco guarantees a reply within 24 hours.
FCC CLASS B NOTICE
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception (which can be determined by turning the equipment on and off), the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna
- Increase the separation between the equipment and receiver
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
- Consult the dealer or an experienced radio or television technician for assistance
This equipment has been certified and found to comply with the limits regulated by FCC, EMC, and LVD. Therefore, it is designated to provide reasonable protection against interference and will not cause interference with other appliance usage.
However, it is imperative that the user follows this manual's guidelines to avoid improper usage which may result in damage to the unit, electrical shock, and fire hazard injury.
In order to improve the feature functions and quality of this product, the specifications are subject to change without notice from time to time.
Caution: Any changes or modifications to this device not explicitly approved by the manufacturer could void your authority to operate this equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference, and
- This device must accept any interference received, including interference that may cause undesired operation.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body.
View on Your Mobile Phone (EseeCloud)
1. App Remote Viewing
1.1 Download the app EseeCloud from App Store, or Google Play.
Note: iOS 9.0 or above, Android 5.1 or above.
Image Description: Two icons are shown. The first is a blue circular icon with a white camera lens and Wi-Fi waves, labeled "EseeCloud". The second is a QR code. Text next to the QR code reads: "Search and download EseeCloud to your mobile phone from App Store/Google Play. Or simply scan this QR Code to download."
1.2 Register and Login
- Step 1: On the app, press Register. Enter your Email or Phone Number, then press Confirm.
- Step 2: Enter the Verification Code, and set up your Password. The password must be 6-20 characters long, using numbers, symbols, or letters, and distinguishing capitalization.
- Step 3: Go back to the login screen, enter your details and press Confirm to log in.
Image Description: Three screenshots illustrating the registration and login process. The first shows a 'Register' screen with fields for email/phone and a 'Confirm' button. The second shows a 'Set password' screen indicating a verification code has been sent and fields for the new password. The third shows a 'Log in' screen with fields for username/password and a 'Confirm' button.
2. Add Device
- Step 1: Press the '+' icon (top right corner) to add your device.
- Step 2: Scan the Cloud ID of the camera.
- Step 3: Enter the Password for the camera.
- Step 4: Name the camera and press Confirm.
Image Description: Four screenshots illustrating the device addition process. Step 1 shows the app's main interface with a '+' button. Step 2 shows a scanning interface. Step 3 shows a prompt to enter the device password. Step 4 shows a screen to name the device, with options like "Device1", "Bedroom", "Study room", etc., and a 'Confirm' button.
3. Live View & Playback on App
On the Device List, press the device thumbnail to enter the Live View interface, or press Playback to view the recorded footage.
Image Description: A screenshot of the EseeCloud app's device list showing multiple cameras labeled "Office", "Bedroom", etc. Below this are two main views: "Live View" showing a camera feed of an outdoor scene, and "Playback" showing a timeline interface for reviewing recorded video. Controls for recording, microphone, and settings are visible.
How to Set up Push Alerts on Mobile Phone
On the App - go to Live View > Setting > Push messages > App push alert message, turn it on.
Image Description: Two sets of instructions for setting up push notifications. The first set shows steps within the EseeCloud app: Live View > Settings > Push messages > Motion detection alert (toggle on). The second set provides instructions for phone settings: For iPhone users, go to Settings > Notifications > EseeCloud > Allow Notifications (toggle on). For Android users, go to Settings > Notifications & Status Bar > EseeCloud > Allow Notifications (toggle on).
After this, you will receive real-time push alerts whenever motion is detected by the camera.
Some tips about installing the solar panel:
- ❌ Make sure the solar panel is not blocked by buildings, trees, or objects that may cast shadow on it.
- ❌ Don't install the solar panel horizontally to avoid the accumulation of dust and debris.
- ✔️ Wipe the solar panel regularly to keep it clean and not obscured by dust or dirt.
Image Description: Three illustrations showing solar panel installation tips. The first shows a solar panel partially covered by leaves, with a red 'X' indicating it's incorrect. The second shows a solar panel installed horizontally, with a red 'X'. The third shows a hand wiping a solar panel with a cloth, with a green checkmark indicating it's correct.
FAQs
Question: Does the camera record sound?
Answer: Yes, the camera records sound as well as video. Please note that each camera has a built-in microphone. You will be able to not only view what's happening but hear what's being said. At the bottom of each split window, click on the speaker icon to mute or unmute.
Image Description: A screenshot of the EseeCloud app interface showing camera feeds. Below each feed, there are icons including a microphone icon (labeled "Microphone") and a speaker icon (labeled "Speaker"). The text indicates pressing the microphone icon allows speaking to the camera, and the speaker icon allows hearing the camera.
Question: Why does the battery drain so fast?
Answer:
- Go to Recording Mode (Right click the mouse > Camera Setup > Recording Mode), select Best Recording. Do not use Keep Recording! (Page 16)
- Check the daily triggered alarm messages via the app (Event > Alarm Message). If there are too many false alarms, lower the motion sensitivity via Intelligent Detection Alarm Settings.
- Check the signal strength of the camera. If the signal is too weak, try changing the camera position, fine-tune the camera antenna, or set up the Auto Repeater to improve the signal transmission. (FAQ - How to boost the camera's WiFi signal?)
The battery life (see the left picture) for a fully charged camera (not on solar charging):
- Alarm 3-5 times / day: about 180 days
- Alarm 20 times / day: about 30 days
- Alarm 30 times / day: about 20 days
- Alarm 50 times / day: about 10 days
Image Description: A visual representation showing different battery life durations based on the frequency of alarms. It lists: "Alarm 3-5 times / day: about 180 days", "Alarm 20 times / day: about 30 days", "Alarm 30 times / day: about 20 days", and "Alarm 50 times / day: about 10 days". These are presented alongside icons representing different locations like a storehouse, home, shop, and office.
Question: The night vision of my camera is terrible?
Answer:
- Make sure not to aim your camera towards something in front of the lens.
- Do not face the camera towards glass, mirror, etc.
- Do not face the camera lens towards direct lamps or sunlight.
- Use ambient lamp to increase the lighting level.
Question: My camera is getting misty inside, is there a known fix?
Answer: This is probably because of condensation, which occurs in a humid environment as a result of the difference of the temperatures of the air and the object on which it occurs. In most cases, it will clear up itself. However, if the condensation remains, you may send it back for replacement; please contact Isansco immediately.
Compliance and Manufacturing
The device features compliance marks including CE, UKCA, and FCC.
Made in China