QUICK SETUP GUIDE
Battery Operated Security Camera (EseeCloud)
Model: TW38
Before Installation
- This product may require cabling. It is highly recommended that all products and components be tested prior to installation.
- Fully charge your cameras overnight using the USB charger cable before installation.
- It is not recommended to set the camera to record continuously (24/7) as this may quickly deplete the battery, even with solar charging. It is recommended to set it to record only when motion is detected. Refer to the FAQ section for information on battery life.
An image shows the EseeCloud battery-operated security camera with a solar panel attached to the top.
Tech Support
For product introduction and specifications, visit www.isansco.com. For FAQ, troubleshooting, or customer support, email support@isansco.com. A reply is guaranteed within 24 hours.
FCC CLASS B NOTICE
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception (which can be determined by turning the equipment on and off), the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna
- Increase the separation between the equipment and receiver
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
- Consult the dealer or an experienced radio or television technician for assistance
This equipment has been certified and found to comply with the limits regulated by FCC, EMC, and LVD. Therefore, it is designated to provide reasonable protection against interference and will not cause interference with other appliance usage. However, it is imperative that the user follows this manual's guidelines to avoid improper usage which may result in damage to the unit, electrical shock, and fire hazard injury. In order to improve the feature functions and quality of this product, the specifications are subject to change without notice from time to time.
Caution: Any changes or modifications to this device not explicitly approved by the manufacturer could void your authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.
View on Your Mobile Phone (EseeCloud)
1. App Remote Viewing
1.1 Download the app EseeCloud from App Store, or Google Play.
Note: iOS 9.0 or above, Android 5.1 or above.
A QR code is provided for downloading the EseeCloud app from the App Store or Google Play. The EseeCloud app icon is displayed.
1.2 Register and Login
Step 1: On the app, press 'Register'. Enter your Email or Phone Number, then press 'Confirm'.
Step 2: Enter the Verification Code, and set up your Password.
Step 3: Go back to the login screen, enter your details and press 'Confirm' to log in.
Screenshots illustrate the registration process, showing fields for email/phone, verification code, and password setup. The password must be 6-20 characters long, using numbers, symbols, or letters, and distinguishing capitalization.
2. Add Device
Step 1: Press '+' (top right corner) to add your device.
Step 2: Scan the Cloud ID of the camera.
Step 3: Enter the Password for the camera.
Step 4: Name the camera and press 'Confirm'.
Screenshots show the steps for adding a device, including scanning a QR code on the device body, entering the device password, and naming the device (e.g., 'Bedroom', 'Office').
3. Live View & Playback on App
On the Device List, press the device thumbnail to enter the Live View interface, or press 'Playback' to view the recorded footage.
The app interface shows a device list with options like 'Office'. The Live View screen displays camera feeds with controls. The Playback screen shows a timeline for viewing recorded footage.
How to Set up Push Alerts on Mobile Phone
On the App - go to Live View > Setting > Push messages > App push alert message, and turn it on.
For iPhone users: Go to Settings > Notifications > EseeCloud > Allow Notifications, and turn it on.
For Android users: Go to Settings > Notifications & Status Bar > EseeCloud > Allow Notifications, and turn it on.
After these settings are configured, you will receive real-time push alerts whenever motion is detected by the camera.
Screenshots illustrate the notification settings on both iPhone and Android devices.
Some tips about installing the solar panel:
- Make sure the solar panel is not blocked by buildings, trees, or objects that may cast shadow on it. [Blocked by leaves]
- Do not install the solar panel horizontally to avoid the accumulation of dust and debris. [Installed horizontally]
- Wipe the solar panel regularly to keep it clean and not obscured by dust or dirt. [Cleaned with cloth]
FAQs
Question: Does the camera record sound?
Answer: Yes, the camera records sound as well as video. Each camera has a built-in microphone, allowing you to view and hear what is happening. At the bottom of each split window, click the [Speaker icon] to mute or unmute.
On the Eseecloud app, you can press the [Microphone icon] to speak to the camera, and press the [Speaker icon] to hear the camera.
A screenshot shows the app interface with microphone and speaker icons.
Question: Why does the battery drain so fast?
Answer:
- Go to Recording Mode (Right click mouse > Camera Setup > Recording Mode), select 'Best Recording'. Do not use 'Keep Recording'.
- Check the daily triggered alarm messages via the app (Event > Alarm Message). If there are too many false alarms, lower the motion sensitivity via Intelligent Detection Alarm Settings.
- Check the signal strength of the camera. If the signal is too weak, try changing the camera position, fine-tuning the camera antenna, or setting up an Auto Repeater to improve signal transmission.
Battery life estimates for a fully charged camera (without solar charging): 3-5 alarms/day = 180 days, 20 alarms/day = 30 days, 30 alarms/day = 20 days, 50 alarms/day = 10 days.
Question: The night vision of my camera is terrible?
Answer:
- Make sure not to aim your camera towards something directly in front of the lens.
- Do not face the camera towards glass or mirrors.
- Do not face the camera lens towards direct lamps or sunlight.
- Use ambient lamp to increase the lighting level.
Question: My camera is getting misty inside, is there a known fix?
Answer: This is likely due to condensation, which occurs in humid environments from temperature differences. In most cases, it will clear up on its own. If condensation persists, contact customer support for a replacement.
The product bears CE, UKCA, FCC, and WEEE compliance marks. Made in China.