Sylvox User's Manual

General Information & Safety

Safety Instructions

To avoid damaging the television set, please observe the following safety instructions during setup and use.

Cleaning the Television Set

Before cleaning, disconnect the television set. Use only a soft damp cloth or a special cleaning product for flat-screens.

LED Display

Too much pressure on the screen can damage the television set.

Heat/Damp/Humidity

The television set should not be exposed to high temperatures (radiators, open fire) or areas with high humidity.

Condensation

If moved from a cool area to one with a higher temperature, the television set should be left for at least an hour before plugging it in. A rapid change of temperature can lead to the formation of condensation within the television set itself, potentially causing damage if the set is in use.

Air Circulation

To prevent overheating, ensure the ventilation slots at the rear are always clear.

Small Objects

It is important to ensure that no small objects or liquids enter the television set, as they can cause damage or fire.

Liquids/Candles

Do not place anything holding a liquid or any candles on the television set.

Crushing

Take care to avoid crushing fingers or other objects when turning the television set in any direction.

Electric Supply

Use the television set only with the voltage indicated in the specifications. Ensure easy access to the plug for disconnection from the electricity supply. Do not disconnect by pulling the power cable; always hold the plug. The power cable must not be kinked or placed over sharp edges.

Moving the Television Set

When moving the television set, hold only the casing.

Repairs/Accessories

Repairs and servicing must be undertaken only by authorized and trained personnel.

Retrieve (Battery Disposal)

In accordance with the Batteries Regulation, batteries are to be disposed of only in designated containers.

In extreme weather (storms, lightning) and long inactivity periods (e.g., holidays), disconnect the TV set from the mains. The mains plug is the disconnect device and must remain readily operable. If the TV set is not electrically disconnected, it will still draw power even when in standby mode or switched off.

Important Warnings

WARNING: Never let people (including children) with reduced physical, sensory or mental capabilities, or lack of experience/knowledge, use electrical devices unsupervised.

• The TV set is intended for outdoor and general use, but may also be used in public places.
• It is prohibited to enclose it in a sealed box or embed it in a wall.
• Ventilation must not be impeded by covering or blocking openings with items like newspapers, table-cloths, or curtains.
• The power cord plug should be easily accessible.
• Do not place the TV, furniture, etc., on the power cord.
• A damaged power cord/plug can cause fire or electric shock.
• Handle the power cord by the plug; do not unplug by pulling the cord.
• Never touch the power cord/plug with wet hands, as this could cause a short circuit or electric shock.
• Never tie knots in the power cord or tie it with other cords.
• When damaged, it must be replaced by qualified personnel only.

Wall Mounting Warnings

Read the instructions before mounting your TV on the wall. Mounting brackets are not supplied with the TV.

• Do not install the TV on a ceiling or an inclined wall.
• Use the specified wall mounting screws and other accessories.
• Tighten the wall mounting screws firmly to prevent the TV from falling.
• Do not over-tighten the screws.

Installation Warnings

Please install the television in a well-ventilated area. It is prohibited to enclose it in a sealed box or embed it in a wall. Do not rinse the TV from the bottom upwards, as this may damage the TV. Avoid using in direct sunlight.

FCC Warning

This device complies with part 15 of the FCC rules. Operation is subject to two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body.

Accessories Included

Please make sure the following items are included with your TV. If any items are missing, please contact us. *The product may have already been equipped with some accessories.

• Television
• Remote Control
• Screwdriver
• Batteries (AAA x 2)
• Power Cord
• Screws BM8X10MM (Matched with Sylvox Full Motion Cantilever Mount)
• Screws BM8X24MM & Gasket (Matched with Fixed Wall Mount)
• Warranty Card
• User's manual

Content Overview

This section provides an overview of the manual's content:

• TV SPECIFICATION
• INSTALLATION
• OVERVIEW
• REMOTE-CONTROL UNIT
• GENERAL DESCRIPTION
• TV OPERATION
• HOME SCREEN
• INPUT SOURCE
• Channels & Inputs
• Display & Sound
• Network & Internet
• Accounts & sign-in
• Privacy
• Apps
• System
• Remotes & Accessories
• READ BEFORE USING APPS
• TROUBLESHOOTING
• WARRANTY POLICY

TV Specifications

Note: Design and specification modifications may be made at any time without prior notice. All data and dimensions are approximations.

43" TV

55" TV

65" TV

75" TV

Installation Guide

Fixed Wall Mount

Please thoroughly read instructions before attempting installation. This mount is suitable for 43"-75" Outdoor TVs. We advise that 2 people install the screen due to its heavy load. Please be sure the mounting surface is strong enough to hold the weight of the screen.

Step 1: Mounting Bracket to Wall

Diagram description: A horizontal bracket is shown being attached to a brick wall using screws. Fix the horizontal bracket into the wall with screws.

Step 2: Mounting Bracket to TV

Diagram description: A vertical bracket is shown being attached to the back of a TV using screws (M8). Fix the vertical bracket on the back of the TV with screws (M8).

Step 3: Mounting TV to Bracket

Diagram description: The TV with attached vertical brackets is shown being connected to the wall-mounted horizontal bracket. Attach TV with brackets on the wall.

VESA Standard Dimensions

For TV Brackets:

• 43": 400 x 200 mm
• 55": 600 x 400 mm
• 65": 600 x 400 mm
• 75": 600 x 400 mm

For Wall Mounts:

• 43": 400 x 200 mm
• 55": 400 x 200 mm
• 65": 400 x 400 mm
• 75": 600 x 400 mm

Product Overview

Component Identification

Diagram description: A TV outline with numbered callouts pointing to different parts.

• 1. REMOTE CONTROL SENSOR: Receives signals from the remote control.
• 2. POWER INDICATOR: Red light indicates standby mode.
• 3. SPEAKER: Built-in speakers for audio output.
• 4. POWER Button: Press to toggle between normal and standby mode.
• MUTE Button: Press to cut off the sound temporarily; press again to resume.
• SOURCE Button: Toggles between all available input sources.
• VOL+/- Buttons: Press to increase or decrease the volume. In the on-screen menu, use these buttons as left/right arrow buttons.
• CH+/- Buttons: Press to change channels. In the on-screen menu, use these buttons as up/down arrow buttons.

Connection Ports

Diagram description: A view of the back of the TV showing various ports and a removable waterproof panel. Please remove the waterproof panel on the back of the TV to see all the ports.

• RJ45: Ethernet connection.
• OPTICAL OUT: Digital audio output.
• TV: Connected to an external antenna to receive ATV/DTV programs.
• HDMI1/2/3: For connecting HDMI signals.
• USB: USB input.
• EARPHONE OUT: Connecting for headphones.

Diagram description: Icons representing various devices that can be connected: Intellinet feeder, Antenna feeder, Digital Audio System, Camcorder, DVD Player, PC (HDMI-output), Blu-ray disc player, Headset.

Remote Control Functions

Diagram description: An image of the Sylvox remote control with numbered buttons.

1. POWER [POWER]: Turn the TV on and off.
2. MUTE [MUTE]: Cut off the sound temporarily; press again to resume.
3. Digital Buttons (0-9, -): Directly select channel with digital buttons.
4. INPUT [INPUT]: Press to open the input source list.
5. NETFLIX [NETFLIX]: If network connects, press to view Netflix directly.
6. YouTube [YouTube]: If network connects, press to view YouTube.
7. Disney+ [Disney+]: If network connects, press to view Disney+.
8. Prime Video [Prime Video]: If network connects, press to view Prime Video.
9. Profile: Switch profile.
10. Google Assistant [Google Assistant]: Open Google Assistant.
11. Settings [Settings]: Access system settings.
12. Arrow buttons [Up Arrow][Down Arrow][Left Arrow][Right Arrow]: Use to select on-screen menu items and change menu values.
13. OK [OK]: Confirms selection.
14. BACK [BACK]: Return to the previous menu.
15. Guide [Guide]: Open Live TV EPG.
16. HOME [HOME]: Display the HOME page.
17. VOL+/- [VOL+][VOL-]: Adjust the volume.
18. CH▲/▼ [CH Up][CH Down]: Change channel upward or downward.
19. INFO [INFO]: Display the channel information.
20. Record Button [Record]: In DTV mode, press to record the TV program.
21. APPS [APPS]: Display the app list.
22. LIST [LIST]: Display the channel list.
23. CC [CC]: Display CC function menu in TV/AV mode.
24. Virtual Keyboard Button [Keyboard]: Press to open virtual keyboard in DTV source.
25. MTS/AUDIO [MTS/AUDIO]: In USB mode, switch audio track. In TV mode, switch MTS or Audio Language.
26. Digital Media Player Control Buttons [Rewind][Fast Forward][Play/Pause][Stop]: Control media playback in USB mode.
27. Color Buttons: Used in apps.

General Description

Installing Batteries in the Remote Control

Diagram description: Steps showing how to open the battery compartment, insert batteries, and close it.

1. Use the accessory screwdriver to remove the four screws of the battery cover and open it.
2. Insert two 1.5V AAA size batteries in correct polarity. Do not mix old or used batteries with new ones.
3. Lock the four screws on the battery box cover with a screwdriver. Please keep the screwdriver.

Diagram description: A remote control pointing towards a TV sensor, with a distance indicator (7 meters) and a recycling bin icon.

Note:

• A loading of batteries should last one year under normal use.
• If you don't intend to use the remote control for a long period, remove batteries to avoid damage due to leakage.
• Do not mix old and new batteries or different types.
• Do not throw batteries into fire or water.
• Batteries should not be exposed to excessive heat such as sunshine or fire.

External Connection: Antenna

Antenna input impedance of this unit is 75ohm.

VHF/UHF 75ohm coaxial cable can be connected directly. If using a 300ohm parallel flat feeder cable, you need a 300ohm/75ohm converter.

Diagram description: Two connection types for antennas. Left: "Antennas with 300ohm flat twins Leads" showing a 300ohm coaxial cable and an antenna feeder, with a "75ohm - 300ohm converter" labeled. Right: "Antennas with 75ohm Round Leads" showing a 75ohm coaxial cable and an antenna cable.

TV Operation and Setup

Initial Setup

1. Connect the TV to the power supply. The indicator light will be red after power-on. Press the [POWER] button on the remote control or TV to turn on the TV.
2. Pair the remote control with the TV. After successful pairing, you can use the Bluetooth remote control. To enter pairing mode, press [Back] and [Home] simultaneously for 3 seconds.
3. Use [Up Arrow] / [Down Arrow] to select the system language and press [OK] to confirm.
4. Use [Up Arrow] / [Down Arrow] to set up Google TV (requires Google account) or basic TV mode.
5. Scan the setup code to download the Google Home app on your phone for setup, or press [Up Arrow] / [Down Arrow] to set up on TV.
6. Use [Up Arrow] / [Down Arrow] to select the Wi-Fi network, press [OK], and enter the password to confirm the connection.
7. By accepting the Google Terms of Service, you agree to the terms for an improved product experience. Select "Accept".
8. Set your location (Country/Region) to provide local time, climate, and other information.
9. Set your Time Zone.
10. Set your Daylight Saving preference (Auto, Disable, Always On).
11. Set the Tuner mode (Cable + Antenna, Antenna, Cable), or choose to skip.
12. Double-check your settings. After confirming with [OK], you can use the TV.

* The content displayed in the image depends on your region.

Home Screen and Input Source

After completing the wizard settings, you can watch TV and access the home screen.

Home Screen Navigation:

• Open Google Assistant or start a text search.
• View favorite applications installed on the TV. These can be added, deleted, or reordered by users.

Selecting Input Source:

• In the HOME interface, press [Up Arrow] / [Down Arrow] / [Left Arrow] / [Right Arrow] to select the "Inputs" icon, press [OK] to open the input source list, then press [Up Arrow] to highlight an input and press [OK] to switch.
• Under live TV, press the [SOURCE] button to display the list of input sources and select the desired source.

Navigating the On-Screen Menu

In the HOME interface, press the [Right Arrow] key to select the settings icon (gear symbol), then press [OK] to confirm.

Diagram description: A screenshot of the TV settings menu showing categories like "Suggested", "General Settings", "Channels & Inputs", "Display & Sound", "Network & Internet", "Accounts & sign-in", "Privacy".

Channels & Inputs

Adding Channels

To add channels for the first time or additional channels, follow these steps:

1. Go to Settings > Channels & Inputs > Channels.
2. Select your signal type.
3. Select Channel Scan to start channel installation.

Inputs (CEC)

Consumer Electronic Control (CEC) allows you to operate linked functions between compatible devices and this unit. We do not guarantee 100% interoperability with other brands of CEC compliant devices.

Display & Sound Settings

Picture Settings

Picture Mode:

• Standard: For normal TV viewing.
• Movie: Deep picture settings for a cinematic experience.
• ECO: Eco TV settings for low power consumption.
• Vivid: Enhanced picture contrast and sharpness for viewing in a well-lit room.
• Sports: Brilliant picture settings for high action.
• Game: Optimized for PCs and game consoles.

Screen Brightness: Adjusts the LED brightness to affect the overall brilliant color.

Advanced Settings: For more detailed picture settings, go to Advanced Settings, where you find settings for Color Temperature, Noise Reduction, and Picture Reset, etc.

Sound Settings

Sound Mode: The following sound settings can be configured. Some settings may not be available depending on the broadcasting format.

• Standard: For normal TV viewing.
• Movie: Powerful sound settings for a cinematic experience.
• Music: Optimized for music playback.
• News: Sets the anchor's voice at a comfortable volume.
• Personal: Customized settings.

Dolby Atmos: Turn Dolby Atmos ON or OFF.

Audio Output:

• Output Device: TV Speaker/SPDIF/Optical/HDMI-ARC
• Digital Output: Auto/Bypass/PCM/Dolby Digital Plus/Dolby Digital

Digital Output Delay: The on-screen picture and sound from an amplifier via the digital audio (SPDIF) output jack are synchronized by delaying the output. Higher values increase the delay.

Network & Internet Settings

Setup network connection settings to use apps or network upgrade functions.

Wi-Fi Setting:

• Confirm that Wi-Fi is turned on and you are connected to the correct network.
• If not, locate the network, select it, and enter the password if required.
• Open one of your apps.
• Play your video, music, or game.

Note(s): If you still have issues, turn the Wi-Fi option off and on again.

Scanning always available: Lets Google's location service and other apps scan for networks, even when Wi-Fi is off.

Ethernet:

• Proxy settings: Set Proxy manually.
• IP settings: Configure the IP setting for your network connection.

Use your Mobile/Tablet Hotspot: Automatically adjusts video quality to use less mobile data. Data Saver reduces data usage on mobile connections, increasing watch time by up to 3x. Data usage and alerts help monitor your data usage while watching TV.

Accounts & Privacy

Accounts & Sign-in

You can manage to add or remove your Google account and kids profile account.

Google TV profiles allow everyone to enjoy their own personalized space with their Google Account. With a personalized profile, you get TV show and movie recommendations, easy access to your watchlist, and help from Google Assistant.

Add Google Account: Add more than one account to sign in to services with multiple accounts. Your media and activity sync across devices.

Add a Kid: Set up a kids profile to choose which apps children can use, and set bedtime reminders and screen time limits. *Kids profiles may not be available in all regions or on all devices.

Privacy Settings

This section covers privacy settings for your TV, Google account, and applications.

Location: Google may collect location data to improve location accuracy and location-based services.

Usage & diagnostics: Automatically sends diagnostic information to Google (crash reports, usage data). You can adjust these permissions in device settings.

Ads: Manage your ad settings, such as resetting your advertising ID.

Google Assistant: Ask questions and complete tasks using Google Assistant, which is pre-installed on your Google TV device.

System Settings

Apps

This section is for app settings, such as checking details and permissions.

Payment & Purchases

Manage your account and purchases through the Play Store app or by following these links in a web browser:

• Payment methods: g.co/ManageWallet
• Order history: g.co/Play/Order
• Subscriptions: g.co/Play/Subscriptions

Security & Restrictions

Your device and personal data are more vulnerable to attack by apps from unknown sources. You are solely responsible for any damage or data loss resulting from using these apps.

Accessibility

You can use a screen reader, closed captions, Switch Access, and more to make your Google TV device more accessible.

1. Press [HOME] and use [Right Arrow] to select Settings, then press [OK].
2. Use [Right Arrow] to select System, then press [OK].
3. Use [Down Arrow] to select Accessibility, then press [OK].
4. Adjust the following items:

Turn on Closed Captions

Your caption preferences might not apply to certain apps.

1. From the Google TV home screen, go to the user profile icon (top right) and select Settings.
2. Select System > Accessibility.
3. Select Captions.
4. Turn on Display to show captions and choose your options (size, font, color, background).

High Contrast Text

1. From the Google TV home screen, go to the user profile icon and select Settings.
2. Select System > Accessibility.
3. Turn on High contrast text (Experimental).

Text to Speech (TalkBack)

Configure text-to-speech output settings. To turn this function on/off, select and set TalkBack.

Accessibility Shortcuts

Accessibility shortcuts provide a quick way to turn on accessibility features. You must enable them first.

1. From the Google TV home screen, go to the user profile icon and select Settings.
2. Select System > Accessibility.
3. Select Accessibility shortcut > Enable accessibility shortcut.
4. By default, the shortcut turns on TalkBack. To change included features, choose "Shortcut service".
5. Choose an option and select [OK].

To use the shortcut: On your remote, press and hold the [BACK] and [Down Arrow] buttons simultaneously for 3 seconds.

TalkBack: TalkBack is the Google screen reader for Android devices, providing spoken feedback to use the device without looking at the screen.

Change Screen Reader Settings

1. From the Google TV home screen, scroll to the top navigation bar.
2. Select Profile Settings > Dashboard > Settings.
3. Select System > Accessibility.
4. Under "Services," select TalkBack > Configuration.
5. Adjust settings for speech volume, verbosity (e.g., keyboard echo, usage hints), and spoken passwords.

Note(s): For more TalkBack options (speech rate, intonation), select "Text to speech" in the Accessibility menu.

Use a Screen Reader

1. From the Google TV home screen, scroll to the top navigation bar.
2. Select Profile Settings > Dashboard > Settings.
3. Select System > Accessibility.
4. Under "Services," select TalkBack > Enable > [OK].

Turn on Switch Access

1. From the Google TV home screen, go to the user profile icon and select Settings.
2. Select System > Accessibility.
3. Under "Services," select Switch Access > Enable > [OK].

System Settings Details

Reset: This will restore your device to default settings and erase all data, accounts, files, and downloaded apps.

Date & Time: Automatic date & time (use network-provided or manual setting). Set time zone. Use 24-hour format.

Language: Set the language for the on-screen display. Use [Up Arrow]/[Down Arrow] to select Language, then press [OK]. Use [Up Arrow]/[Down Arrow] to select English (Canada), English (United States), Español, or Français, then press [OK].

Keyboard: Perform keyboard settings.

Storage: Internal shared storage, Removable storage.

Ambient Mode (Digital Photo Frame): Set your TV to scroll through Google Photos when not watching anything.

Power & Energy: Power on behavior (select screen to start when powering on).

Cast to Google TV: Cast content from phones, tablets, or laptops to your Google TV.

Restart: This simply turns the TV off and on again, keeping all settings. For a factory reset (deleting all settings), go to Settings > System > About > Reset > Factory reset. *This will restore your device to default settings and erase all data, accounts, files, and downloaded apps.

Remotes & Accessories

You can connect several Bluetooth devices (e.g., headphones, game controllers) to your Google TV. You can only connect one audio device at a time.

Pairing Bluetooth Devices

1. From the Google TV home screen, go to the user profile icon and select Settings > Remote & Accessories > Pair accessory.
2. Ensure your device is in pairing mode or is visible to other devices.
3. Identify and select the device from the list.
4. On the Bluetooth pairing request screen, select Pair.

Note(s): Paired accessories appear in Settings > Remote & Accessories. You can rename or forget devices.

Reconnect a Paired Device

1. From the Google TV home screen, go to the user profile icon and select Settings > Remote & Accessories.
2. Under "ACCESSORIES", choose your device.
3. Select Connect.

Troubleshooting Bluetooth Connection Issues

If your Bluetooth device won't connect, the issue may be with the device or your TV.

1. Turn your Bluetooth device off and on again. Try pairing again.
2. If you have multiple paired devices, disconnect the ones you are not using.
3. Unplug your TV for 10 seconds, then plug it back in. Try pairing again when the TV is on.
4. Check if your Bluetooth device connects to other devices (phone, tablet).

A. If your device connects to other devices: Reset your Google TV device to factory settings.

B. If your device does not connect to other devices: Check if your Bluetooth device has up-to-date software or get help from the manufacturer.

Read Before Using Apps

(*Terms & Conditions Apply)

• Due to product characteristics and content limitations, some featured applications and services may not be available on all devices or in all territories. Some apps may require additional peripheral devices or membership fees. Service and content availability are subject to change without prior notice.
• The manufacturer takes no legal responsibility for any interruption of app services caused by the service provider.
• An unstable Internet connection may cause delays or interruptions. Applications may terminate automatically depending on the network environment.
• Application services and updates may become unavailable.
• Application content is subject to change by the service provider without prior notice.
• Specific services may differ with the application version installed on the TV.
• An application's functionality may change in future versions.
• Depending on third-party service provider policies, certain applications may not support multitasking.
• Response to remote commands and on-screen display may be delayed while a webpage is loading.
• Copy and paste operations are not supported.
• Web browsing speed will differ based on the network environment.
• Depending on supported video/audio codecs, it may not be possible to play certain video and audio files.
• The app store has limitations; while it includes many built-in apps, users cannot add other apps from external media.

Troubleshooting Guide

If you have any problem, check the countermeasures for each symptom listed below. These symptoms may be caused by inappropriate adjustment rather than actual malfunction. If problems persist, contact the Customer Care Centre.

Important Safety Warnings

WARNING: Never place a television set in an unstable location. A television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

• Using cabinets or stands recommended by the manufacturer.
• Using furniture that can safely support the television set.
• Ensuring the television set is not overhanging the edge of the supporting furniture.
• Not placing the TV on tall furniture without anchoring both the furniture and the TV to a suitable support.
• Not placing the TV on cloth or other materials between the TV and supporting furniture.
• Educating children about the dangers of climbing on furniture to reach the TV or its controls.

If your existing television set is being retained and relocated, the same considerations should be applied.

The plug or appliance coupler is used as the disconnect device; it shall remain readily operable.

Warranty Policy

Thank you for purchasing this Sylvox product. We offer a 12-month free warranty.

For questions, please contact us via our after-sales email or website.

Customer Service Support:

• Pre-sale: support@sylvoxtv.com
• After-sale: service@sylvoxtv.com
• Marketing: marketing@sylvoxtv.com
• Website: www.sylvoxtv.com
• Service Hotline: +1(866)979-5869 (Monday-Friday, 9:00AM-5:00PM EST)

Warranty Policy Details

(1) When returning an item, please note the following:

1. Only items purchased directly from www.sylvoxtv.com and authorized resellers (e.g., Amazon, Walmart, Newegg, Wayfair, Aliexpress) can be returned.
2. Returns from unauthorized third-party suppliers will not be accepted.
3. Contact the original vendor with your order ID or purchase proof and the product issue details at service@sylvoxtv.com to request a return/refund/repair/replace. Sylvox will provide a shipping label.
4. For products purchased directly from Sylvox, return shipping costs for quality-related issues are covered. For products from retailers/resellers, contact them for returns.
5. If returning without a specific reason after installation and use, Sylvox may charge a 20% restocking fee. (No-reason returns accepted within 7 days of arrival; freight costs are the customer's responsibility).
6. Ensure the returned item is repackaged in its original condition with all documentation and accessories.
7. If the returned product is not in original packaging, or if artificial damage affects resale (e.g., appearance damage, missing accessories), corresponding expenses will be deducted.
8. Your request will be handled upon receipt of the returned item.

(2) How to return a product for a refund? (30 days money-back guarantee)

To return an item, contact the Sylvox team at service@sylvoxtv.com to submit an after-sales application. A shipping label will be provided. Include your original order number or proof of purchase in the email. Items must be returned within 30 days. Refunds are issued upon receipt of the item in its original packaging (with documentation and accessories).

(3) Refunds

Once the product condition is verified, a refund is initiated. For credit/debit cards, refunds are processed within 7-10 business days of receipt. Contact your bank for credit posting status.

(4) What the warranty does not cover:

• (a) Incorrect use or improper repair by the user.
• (b) Damage caused by transportation, moving, or falling after purchase.
• (c) Other unavoidable external factors.
• (d) Improper use due to water or other solutions.
• (e) Failure caused by lightning strikes or other electric system reasons.
• (f) Damage caused by using power supply other than specified voltage.

Warranty Exclusions and Limitations

• Any defects caused or repairs required due to abusive operation, negligence, accident, shipment damages, improper delivery/installation, application, or use not intended as per the user manual.
• Defects caused or repairs required due to tampering, modification, adjustment, or repair by unauthorized personnel.
• Replacement of accessories, glassware, consumables, or peripheral items required through normal use (e.g., earphones, remote controls, batteries).
• Cosmetic damage to the product surface or exterior, including defacement, normal wear and tear, improper shipping/handling, or use of chemical cleaning agents.
• Defects caused or repairs required due to external or environmental conditions (incorrect voltage, surges, liquid spillage, acts of nature).
• Warranty claims for products returned with altered, illegible, or missing model/serial numbers, or UL markings.
• Products used for rental, business, or commercial purposes.
• Installation, consumer instruction, delivery, setup, adjustment, or programming charges.
• Products not installed following installation instructions.
• Signal reception problems (including antenna issues), images "burnt" into the screen, signal noise or echo, interference, or other signal transmission/delivery problems, availability of third-party services or content.

No other entity is authorized to extend, enlarge, or transfer this warranty on behalf of Sylvox.

The express warranties are in lieu of all other warranties, express or implied. Sylvox disclaims all other warranties and conditions, whether arising by law, statute, course of dealing, or usage of trade. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

For any questions, feel free to contact us via service@sylvoxtv.com at any time!