THOMSON

1. Important Information

Read these instructions carefully before operating the device and keep them for future reference. The appliance is a Class II or double-insulated electrical appliance. It is designed in such a way that it does not require a safety connection to the electrical earth. Packaging should be kept away from children. It is recommended to keep the carton during the warranty period for protection.

WEEE Directive: This product should not be disposed of with other household waste across the EU. Please recycle responsibly to promote the sustainable reuse of material resources. To return your used device, use return and collection systems or contact the retailer where the product was purchased. Intended for indoor use only in EU/EFTA member states.

Support: For FAQs, manuals, help, and support, visit: tv.mythomson.com/support

Safety Information: In extreme weather conditions (storms, lightning) or during long periods of inactivity (holidays), disconnect the product from the mains. The mains plug is used to disconnect the monitor from the mains supply and must remain readily operable. If the monitor is not electrically disconnected from the mains, the device continues to consume power even when the product is in standby mode or turned off.

Important: Read these instructions fully before installation or operation.

2. Warning

This device is intended for use by persons (including children) with the ability/experience to operate such a device without supervision, unless they have been given supervision or instructions concerning the use of the device by a person responsible for their safety. Do not place this product near or on electric heaters or radiators, or in places exposed to direct sunlight.

Keep away from heat-generating items like candles, ashtrays, incense, flammable gases, or explosive substances. Do not place containers filled with water on the screen, as this may cause a risk of fire or electric shock. Do not expose the product to oily substances or chemical agents, as this may cause corrosion of the product casing. Do not expose this product to rain or near water (e.g., bathtub, sink, kitchen sink, washing machine tub, wet basement, swimming pool). If the product accidentally gets wet, does not operate normally, or emits an unusual sound or odor, immediately unplug the power plug and contact an authorized dealer or service center for further assistance.

When cleaning the screen, use a dry, soft cloth that does not contain flammable substances. Before cleaning, ensure you have unplugged the power cord or power adapter from the outlet. Do not overload wall sockets, extension cords, or integrated convenience receptacles, as this may cause a fire or electric shock. The power cord or power adapter should be placed in a location where it will not be stepped on or pinched by objects, and care should be taken with cords at the plug, integrated convenience receptacles, and the screen outlet. Before connecting the AC power cord to the power adapter or the screen's power interface, ensure your local power supply meets the adapter's or screen's input voltage requirements. Do not touch the interior of this product to avoid electric shock. Only qualified technicians are permitted to open the cover of this product. The power cord plug must be easily accessible. Do not place the monitor, furniture, etc., on the power cord. A damaged power cord/plug may cause a fire or electric shock. Handle the power cord by the plug; do not disconnect the monitor by pulling the power cord. Never touch the power cord/plug with wet hands, as this may cause a short circuit or electric shock. Never knot the power cord or tie it with other cables. If damaged, it must be replaced by qualified personnel.

Never place the monitor on fabric or other materials that may be between the monitor set and the support furniture. Do not place the monitor on the floor or inclined surfaces. If you plan to leave the monitor unused for a long period, or if you will be away from home (especially if children, elderly, or disabled persons are staying alone), unplug the plug or power adapter from the outlet. Accumulated dust may cause sparks and heat from the power cord or power adapter, or damage the insulation of the power cord or adapter, resulting in electric shock, leakage, or fire. After moving the monitor from a cold environment to a warm one, allow it to acclimatize for a while before powering it on, so that any condensation inside can dissipate and dry completely.

Do not allow children to climb on this product. Do not install this product in an unstable position, such as a rocking shelf, inclined floor, or a position subject to external vibrations. Carefully attach the feet/stand to the product. If the stand is supplied with screws, tighten the screws well to prevent the screen from tilting. Do not overtighten the screws. Do not place the monitor on the floor or inclined surfaces. To avoid the risk of suffocation, keep plastic bags away from babies, children, and pets. ABOVE ALL - NEVER let anyone, especially children, push or hit the screen, insert anything into holes, slots, or other openings in the casing.

User Tips (WEEE Directive): This product must not be disposed of with other household waste. It must be disposed of separately. Users should bring the product with all basic accessories to electrical and electronic waste recycling centers or return it to the retailer upon purchasing a new product of equivalent type, on a 1:1 or 1:0 basis for products with a longest side less than 25 cm. Proper disposal of your old appliance will help prevent potential damage to the environment and human health and support material recycling. Illegal disposal of the product will incur administrative penalties.

Operating Temperature: -10°C to 35°C.

This equipment complies with the radiation exposure limits set for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.

Careca Italia SpA declares that this product complies with Directive 2014/30/EU, Directive 2014/35/EU, Directive 2009/125/EC, Directive (EU) 2017/1369, Directive 2011/65/EU, and subsequent updates. The full text of the EU declaration of conformity is available online.

3. Packaging

1. Check if all items are included in your monitor set. If items are missing, please contact your dealer promptly.

2. The color and shape of the product may differ depending on the model.

3. The supplied cables may differ depending on the product purchased.

Included Items:

• Manual
• Quick Start Guide
• Warranty Card
• HDMI Cable: Applicable only for monitors with HDMI ports. Not all models include an HDMI cable; you may purchase this accessory separately.
• Power Adapter

Diagrams show the included cables and power adapter.

4. Stand Installation

Refer to the Quick Installation Guide (QIG) for instructions on unpacking the monitor. Assemble the monitor on a flat surface and place it on a cloth. (*Monitor functions may vary by model; the actual product prevails*)

Diagrams illustrate the steps for attaching the monitor stand.

5. Moving and Lifting the Monitor

To ensure safe transport of the monitor and avoid scratches or damage, follow these instructions, regardless of its shape and size:

• Before moving the monitor, place it in its original box/packaging.
• Disconnect the power cord and other cables before performing any action with the monitor.
• Hold the bottom part and the side of the monitor firmly. Do not hold the screen itself.
• Ensure the monitor does not come into contact with sharp objects and is kept at a safe distance from other materials that could damage it.
• To move the monitor correctly, ensure it is kept upright and not sideways.

6. Table Installation

Place the monitor upright on the table. The monitor must be at least 100 mm away from walls to ensure adequate ventilation.

Diagram shows monitor placement on a table with 100mm clearance from walls.

7. Angle Adjustment

• The diagrams are for reference only; please refer to the actual monitor.
• The monitor's angle can be adjusted -5° forward and 15° backward for a comfortable viewing angle.
• Be careful not to touch or press the screen area when adjusting the monitor's angle.

Diagrams show the monitor tilted forward and backward.

8. Wall Mounting

The monitor meets the specifications for wall mounting plates or other compatible devices. The monitor should be installed with at least 100 mm of space on each side and 100 mm away from the wall to ensure adequate ventilation. Screws, monitor plates, or other compatible devices must be VESA certified and used according to VESA standards.

Diagram shows wall mounting with 100mm clearance.

Note: The wall mounting plate or other compatible devices are not included in the package with the monitor.

9. Cable Connection

Depending on the product model, the configuration information on the back of the monitor may differ. Ensure you have read the following information before connecting the product:

1. Before connecting the product, check the two ports on the supplied signal cable(s) and the shape and position of the ports on the product and external devices.
2. Before connecting the product, ensure the power cord is not bent or damaged.
3. Connect the power cord to the product and plug it into an outlet. If you notice any abnormal operation of the product, unplug it immediately and contact your dealer.
4. After connecting the product, be sure to read the manual to familiarize yourself with the product's functions, precautions, and other information required for proper use.

HDMI: Use an HDMI cable to connect the product's HDMI port to the HDMI OUT port of another device you wish to connect.

DP: Use a DisplayPort (DP) cable to connect the product's DP port to the DP OUT port of another device you wish to connect.

DC IN 12V: Use the provided adapter to connect the port. Note that this port supports only 12V. Please consult an authorized service center for non-genuine adapters.

Diagrams show the Power Adapter, Headphones, HDMI cable, and DP cable.

10. Control Panel

The monitor features several control buttons for adjusting settings:

• UP/BRIGHTNESS: Adjusts brightness.
• DOWN/BRIGHTNESS: Adjusts brightness.
• LEFT/INPUT SOURCE: Selects input source.
• RIGHT/RETURN/EXIT: Returns to the previous menu or exits the OSD.
• MENU/CONFIRM: Opens the OSD menu or confirms selections.
• STANDBY/POWER OFF/ON: Turns the monitor on or off.

Diagram shows the layout of the control buttons on the back of the monitor.

11. Using the On-Screen Display (OSD) Menu

1. To display the OSD menu, press the navigation button on the back of the monitor.

2. To navigate the menu, press the up/down buttons.

3. To select a settings tab, press the navigation button or the right button.

4. To adjust settings, select an option and use the left/right buttons for adjustment.

5. To return to the previous menu, press the left button.

6. To exit the OSD menu, press the left button until you exit.

Screenshot of the OSD menu interface showing various settings.

12. OSD Menu Settings (Continued)

13. Eco-friendly Usage Tips for the Thomson Monitor

To reduce energy consumption and minimize your environmental footprint when using your Thomson monitor, follow these simple eco-friendly practices:

• Enable Power Saving Mode: Activate the monitor's eco-mode to reduce energy consumption when the monitor is not in use. This setting helps reduce brightness and save energy during idle periods.
• Adjust Brightness and Contrast: Lower the brightness and contrast settings to a comfortable level. This not only reduces energy usage but also extends the monitor's lifespan.
• Turn Off When Not in Use: Always turn off the monitor when you finish using it, especially during long idle periods. Alternatively, set a shorter standby mode or an automatic shutdown timer.
• Unplug When Idle: Unplug the monitor from the outlet when it is not in use for extended periods, such as during holidays or long absences. This prevents phantom energy consumption.

Proper Disposal: At the end of its life, recycle your monitor responsibly by taking it to a designated collection point for electronic waste, in accordance with the WEEE directive. This ensures proper disposal and supports sustainable material reuse.

14. Other

Plug and Play Features: This monitor can be installed on any compatible Plug and Play system. The interaction between the monitor and the computer system provides optimal operating conditions and monitor settings. In most cases, monitor installation will be automatic, unless the user chooses a different setting.

Accepted Dead Pixels: The monitor of this product is manufactured using an advanced semiconductor process with precision exceeding 1 ppm (parts per million). However, some pixels may be too bright or dark when displaying red, green, blue, or white colors. You can use it freely, as the quality is satisfactory. This equipment is Class B IT equipment.

15. Troubleshooting

Black screen / Product cannot be turned on:

1. Check if the power adapter is connected correctly.
2. Check if the power adapter is normally connected to the 100-240V AC outlet.
3. Check if the signal detection cable information is displayed on the monitor; check the cable connection between the connected system and this monitor.
4. Different Inputs:
   • a. DP Input: Check if the DP input is selected as the source, if you connect the PD cable after the connected system is activated. Unplug and reconnect the DP cable while using the connected system. The monitor may not display an image because some graphics cards cannot output a signal. In this case, restart the connected system after connecting the DP cable and/or update your graphics card drivers.
   • b. HDMI Input: Check if the HDMI input is selected as the source, if you connect the HDMI cable after the connected system is activated. Unplug and reconnect the HDMI cable while using your system. The monitor may not display an image because some graphics cards cannot output a signal. In this case, restart the connected system after connecting the HDMI cable or update your graphics card drivers.
5. If the LED indicator is blinking:
   • The monitor is in standby mode. Move your mouse or press any key on the keyboard to wake the monitor.
   • Check if the computer is turned on.
6. If the "No signal" notification appears, check if the signal cable is connected correctly.
7. If the image appears incorrectly or has a different resolution than the monitor, update the graphics drivers and reset the monitor settings in the OSD. Graphics drivers depend on your GPU manufacturer. Please visit the GPU manufacturer's specific website.
8. If the monitor retains an image, do not display a static image for a long period. Use a screen saver instead.

Other Troubleshooting:

If colors are abnormal on your monitor, select a different color depth. Proceed to the Windows Control Panel > Display > Settings > Color Quality or go to your exclusive GPU settings. Settings may vary depending on your operating system.

If the displayed colors appear unstable, check if the signal cable is connected correctly. If the problem persists, change the cable and reset your graphics card settings.

If the monitor does not produce sound through the headphone jack, ensure proper connectivity or try increasing the volume. If the problem persists, go to the Control Panel > Hardware and Sound > set the monitor as the default device. Settings may vary depending on your operating system.

Note on viewing angle: As the viewing angle of the monitor changes from the user's perspective, LED light may appear on the edge of the product frame, but this phenomenon is not harmful to the human body and does not affect the product's characteristics and performance.

16. Technical Specifications

17. Country Limitations

List of countries where specific features or regulations may apply.

18. License

HDMI: HDMI and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and/or other countries.

© 2024 StreamView GmbH, Franz-Josefs-Kai 1, 1010 Vienna, Austria. All rights reserved. THOMSON and the THOMSON logo are trademarks of StreamView GmbH.