Heybike Brawn Electric Bike User Manual

Congratulations on Your Purchase!

1. This user manual will help you assemble and operate your new electric bike. Be sure to read all the information in this manual before riding.
2. NOTE TO ALL RIDERS UNDER 18 YEARS OF AGE: It's very important that you get parental permission before riding your electric bike.
3. If there is any assistance needed, please feel free to contact Heybike Support.

Contents

Product Safety Notice

• Always wear a helmet when riding your electric bike.
• Keep the two keys properly. If the unique keys are lost, you will not be able to turn on the bike or replace the battery. If necessary, you should get more spare keys (Heybike does not have a backup key).
• Make sure your electric bike has a full battery before taking it out to ride.
• Always be aware of local road laws, and follow them.
• Do not ride the bike under the influence of drugs or alcohol.
• Always respect pedestrians.

Warning Message

• Avoid water: The electric bike is not waterproof. The electronics may be damaged due to water, and water damage is not covered by the warranty. Riding in wet conditions is also very dangerous and may result in injury.
• Avoid prolonged exposure to sun or rain and avoid storage in places with high temperatures or corrosive gas.
• Abuse: Heybike does not cover physical damage due to negligent care and extreme riding.
• Whenever you ride the Heybike electric bike, you risk severe injury or even death from loss of control, collisions, and falls. Use caution and ride at your own risk.
• Do not modify the product from the manufacturer's original design.
• Do not exceed the posted speed limit and obey all traffic laws.
• Avoid touching the charging port directly and do not let it make contact with a metal object.
• Keep hands and all body parts away from moving parts while operating the electric bike.
• Before riding: be sure to check the electric bike over and make sure it is operating correctly before each use.
• Before riding: be sure to check that the braking system is functioning properly, also be sure to check that all safety labels are in place and you understand the safety warnings.
• Before riding: be sure that any and all axle guards, chain guards, or other covers or guards supplied by the manufacturer are in place and in serviceable condition.
• Before riding: be sure to check that the tires are in good condition, inflated properly, and have sufficient tread remaining.
• Never exceed the 264 lbs (120 kg) maximum load rating.
• The electric bike should never be used by children under the age of 18.
• Maximum Speed: Your electric bike goes at a maximum speed of 20 mph.
• Make note that additional insurance may be required to cover situations you encounter while riding an electric bike. It is recommended that you contact an insurance company or broker for advice and consultation.
• To conserve electricity, use assist mode, and avoid zero starting, frequent braking, driving against the wind, carrying heavy loads including other people, and riding with insufficient air pressure.

DON'T RIDE UNTIL YOU READ THESE:

Package Contents

• 1x User Manual
• 2x Pedal
• 1x Front Light
• 1x Charger
• 1x Front Wheel
• 2x Fenders
• 1x Back Rack
• 2x Key
• 2x Front Fork Cover
• 2x Open-end Wrench
• 4x Allen Wrench
• 1x Electric Bike

Carefully check package contents. If anything is missing or damaged, please contact Heybike Support. Unpack the bike. Open the bike box and remove the small box inside. With the help of another person capable of safely lifting a heavy object, remove the bike from the bike box. Carefully remove the packaging material protecting the bike frame and components. Please recycle packaging materials, especially cardboard and foam, whenever possible. Open the small box and carefully set out all contents.

Product Overview

A diagram shows the various parts of the Heybike Brawn electric bike, including:

• Derailleur
• Brake Lever
• Throttle
• Seat Post
• Tail Light
• Saddle
• Battery
• LCD Display
• Front Light
• Suspension Front Fork
• Tire
• Disc Brake
• Motor
• Wheel Chain
• Crankset
• Pedal
• Display Controls
• Grip
• Horn
• Hydraulic Seat Adjustment Switch

Assembly

Front Wheel Installation:

1. Locate the front wheel. Adjust the position of the front wheel to align the axle at the center of the wheel with the center of the front dropout.
2. Line up the fork with the axle at the center of the wheel. Make sure there's a spacer between the fork and wheel on each side. Install the safety hook, gasket, and nut in turn.
3. Tighten the nut onto the fork with the No.15 wrench.
4. Install the front fork cover.

Handlebar Installation:

1. Loosen the secure top of the faceplate. The Aluminum Mold Ring is only used for packaging protection. Please take it off.
2. Insert the handlebar into the fork locknut to the desired height.
3. Place the handlebar correctly on the stem and tighten the center screw.
4. Loosen the four Allen screws. Center the handlebar and adjust the direction. Make sure the handlebar is centered on the stem.
5. Place the cover onto the handlebar and tighten four screws.
6. Use the wrench to tighten the screws on the left and right sides of the stem.
7. Check it again to make sure the handlebar stem is in line with the top tube, then use the wrench to tighten the screw and fix the handlebar stem in place.
8. Find out the display cable and connect it.

Fender Installation:

1. Unscrew the support bracket screws.
2. Tighten the support bracket with screws.
3. Fix the front end of the front fender to the front fork.

Rear Rack Installation:

1. Remove the back rack screws.
2. Remove the back rack screws.
3. Complete assembly.

Front Light Installation:

1. Rotate the bracket towards 90 degrees.
2. Loosen the front light screw with the No. 13 wrench.
3. Fasten the light to the first hole and tighten the screw.
4. Connect the light to the bike's power cable (blue interface).

Seatpost and Seat Adjustment:

NOTICE: Ensure the seatpost and seat are properly adjusted before riding. DO NOT raise the seatpost beyond the minimum insertion marking etched into the seatpost tube. If the seatpost projects from the frame beyond these markings, the seatpost or frame may break, which could cause a rider to lose control and fall. Ensure the minimum insertion markings on the seatpost are inside the seat tube of the frame.

Before using the bike, always check to ensure all latches, levers, and quick releases are properly secured and undamaged. Check that they are correctly secured before every ride and after every time the bike is left unsupervised, even for a short time. Otherwise, the handlebar stem and/or seatpost may come loose and can result in loss of control, damage to the bike, property, serious injury, and/or death.

Adjusting the Suspension Fork:

The suspension fork can move up and down up to 80mm to cushion bumps in the riding surface, which can make riding on a rough road or trail smoother and more comfortable. Depending on a rider's preference, the suspension fork can be locked out as a rigid fork, which will typically yield higher efficiency while pedaling.

The lockout lever (1), located on top of the right side of the suspension fork, can be turned counterclockwise until it stops to completely lock out the suspension fork's travel. To unlock the lockout lever, turn the knob clockwise until it stops. When the lockout lever is unlocked, resistance can be adjusted by turning.

The preload adjustment knob (2), located on the top of the left side of the suspension fork. To soften the ride, subtract resistance by turning the preload adjustment knob counterclockwise, in the direction of the small "-" on the knob. To make the suspension stiffer when going over bumps, add resistance by turning the preload adjustment knob clockwise, in the direction of the small "+" on the knob.

Pedal Installation:

1. Locate the right/left side pedal, which has the "R"/"L" sticker attached.
2. Thread the right pedal onto the right crank gently by hand, turning clockwise. Then tighten the pedal with an Allen Wrench.
3. Thread the left pedal onto the left crank gently by hand, turning counterclockwise. Then tighten the pedal with an Allen Wrench.
4. Check the chain alignment. Rotate the right pedal and crank toward the back of the bike as though pedaling backward. Watch the chain and ensure the chain runs through the drivetrain (the rear cog, chain tensioner, and around the front chainring) smoothly.

Note: If the pedal/chain doesn't run smoothly or something seems misaligned, please contact Heybike Support.

Battery Key Positions

Familiarize yourself with the key port and battery power positions before riding the bike.

• Battery Switch
• USB Port
• Battery Charging Port

Position 1: The battery is in the lock status and locked to the frame. The key can be removed, and the bike is ready to ride.

Position 2: The battery is in the unlock status and unlocked from the frame. To prevent accidents, ensure the battery is in lock status (Position 1) before moving or riding.

Start-up Procedure

After the bike has been properly assembled according to the assembly video, all components are secured correctly, a certified, reputable mechanic has checked the assembly, and you have read this entire manual, turn on the bike and select a pedal assist level following the steps below:

• Familiarize yourself with the battery power positions. Turn on the battery first, then be ready for a ride.
• Ensure proper handlebar and seat adjustment. Note that lowering the seat so the rider can put one or both feet flat on the ground without dismounting from the seat may offer a safer and more comfortable introduction to operating the bike. Ensure the handlebar faceplate bolts and seat post quick-release are fully and properly secured.
• Turn on the bike. With the battery locked in place, locate the LCD display controls (near the left handlebar grip). Hold down the power button for approximately 3 seconds until power is delivered to the LCD display and turned on.
• Turn on the headlight and taillight if needed. Once the battery is on, press the button (located on the light remote).
• Select the desired level of pedal assistance (PAS) between levels 0 through 5 using the '+' and '-' on the display remote. Level 1 corresponds to the lowest level of pedal assistance. Level 5 corresponds to the highest level of pedal assistance. Level 0 indicates pedal assistance is inactive. Start in PAS level 0 or 1 and adjust from there.
• Begin riding carefully. With the proper safety gear and rider knowledge, you may now operate your bike. On a flat surface, in a low gear (1 or 2), most riders should be able to begin pedaling the bike with pedal assist level 0 or 1. You may also use the throttle to accelerate and maintain your desired speed.
• The throttle is used by slowly and carefully rotating the throttle backward toward the rider. Do not use the throttle unless you are on the bike.

Do not use the throttle while dismounted. Avoid accidental application of the throttle while dismounted; anytime you are moving the bike while dismounted, ensure the bike is powered off to prevent the accidental application of the throttle.

Remove the Battery

For your convenience, Heybike battery can be removed. Please note that be careful not to drop or damage the battery when it is removed. When installing the battery, align the battery with the frame and push up. Press it with some force and hear a clicking sound, then the battery is fixed without shaking.

1. Ensure battery power is turned off. Insert the key and rotate until the keyhole is aligned with the unlock icon.
2. When the battery is unlocked, it will pop down but will not fall directly. Rotate the switch under the battery; at this time, the battery will be separated from the frame. Please hold it in your hand and take it out slowly.

Charge Your E-Bike

The battery can be charged off the bike. To remove the battery, turn the key to the UNLOCK position.

1. Remove the rubber cover on the charging port on the right side of the battery.
2. Inspect the power switch markings to make sure the battery is off.
3. Plug the charger into the battery's charging port. With the battery on or off the bike, place the charger in a flat and secure place. Connect the DC output plug from the charger to the charging port on the side of the battery.
4. Plug the charger into a power outlet. Charging should initiate, and the LED indicator light on the charger will turn red. Once fully charged, the light turns green. Unplug the charger from the wall outlet first and then remove the charger output plug from the battery charging port.

Display and Setting

The display shows the following information:

• Battery Indicator: Shows the remaining battery level.
• Riding Time/Clock: Displays the duration of the ride or the current time.
• Speed: Shows the current speed in mph or km/h.
• AVG/MAX: Displays Average and Maximum speed values.
• PAS: Pedal Assist Level, from 0 (off) to 5 (highest).
• ODO: Total mileage.
• DST: Single trip mileage.
• Speed Unit: mph or km/h.
• Walking Mode: A mode for walking assistance.
• Ranges/Power Unit: Displays remaining range or power unit.
• Backlight Indicator: Indicates if the backlight is on.
• Low Battery Alarm: Alerts when the battery is low.
• Brake Failure: Indicates a potential brake issue.
• Cruise Control Mode: Engages cruise control.
• Boost: Provides a temporary power boost.
• Wireless Signal: Indicates wireless connectivity status.
• Bluetooth: Indicates Bluetooth connection status.

LCD Display Controls Operation:

APP Operation

Heybike APP will update continually, and the phone display interface is subject to the latest version. Note: APP is only available for models released after September, 2022.

Please download the Genuine APP from Google Play Store or IOS App Store (Search: heybike).

1. Turn on the Bluetooth on your phone first. Use your email to register an account for the first use and log in.
2. After login, click the Connect button to enter the Bluetooth search page.
3. Find your device, click Connect on the right side, then click Confirm to bind your bike.
4. The Bluetooth icon on the main page will stay a firm green, which means the APP is connected successfully with the bike. (Note: the blinking blue Bluetooth icon means the APP doesn't connect with the bike).

App Features:

• Close to Unlock: The bike will turn on automatically when you are within 3-5 meters of the bike with the APP open and connected to Bluetooth.
• Auto Lock: The bike will be turned off automatically after the Bluetooth is disconnected and reaches the set time.

Daily Care and Maintenance

Cleaning and Storage:

If you see stains on the bike body, wipe them off with a damp cloth. If the stains won't scrub off, put on some toothpaste, and brush them with a toothbrush, then wipe them off with a damp cloth.

Notes: Do not clean the bike with alcohol, gasoline, kerosene, or other corrosive and volatile chemical solvents to prevent dire damage. Do not wash the bike with a high-pressure water spray. During cleaning, make sure that the bike is turned off, the charging cable is unplugged, and the rubber flap is closed, as water leakage may result in electric shock or other major problems. When the bike is not in use, keep it indoors where it is dry and cool. Do not put it outdoors for a long time. Excessive sunlight, overheating, and overcooling accelerate the battery pack's life span.

Battery Maintenance:

1. Use original battery packs; use of other models or brands may bring about safety issues.
2. Do not touch the contacts. Do not dismantle or puncture the casing. Keep the contacts away from metal objects to prevent short circuits, which may result in battery damage or even injuries and deaths.
3. Use the original power adapter to avoid potential damage or fire.
4. Mishandling of used batteries may do tremendous harm to the environment. To protect the natural environment, please follow local regulations to properly dispose of used batteries.
5. After every use, fully charge the battery to prolong its life span.

Storage and Disposal:

1. Please try to store the bike in a cool and dry place between 50 °F - 77 °F (10°C - 25 °C). In extremely humid environments, the interior of the bike may suffer condensation or even water accumulation, which may damage the battery rapidly. Devices are not intended for use at elevations greater than 2000m above sea level. Prolonged exposure to UV rays, rain, and the elements may damage the enclosure materials; store indoors when not in use.
2. In daily use, try to avoid recharging the bike after completely exhausting the battery. If the battery is low, charge it as soon as possible.
3. Please charge the bike every other month to preserve the battery.

Recommended Service Intervals

Regular inspection and maintenance are key to ensure bikes from Heybike function as intended, and to reduce wear and tear on their systems. Recommended service intervals are meant to be used as guidelines. Real-world wear and tear, and the need for service, will vary with conditions of use. Heybike generally recommends inspections, service, and necessary replacements be performed at the time or mileage interval that comes first in the following table.

Pre-Ride Safety Checklist

Notice: Before every ride, and after every 25-45 miles (40-72 km), Heybike advises following the pre-ride safety checklist.

Your cables, spokes, and chain will stretch after an initial break-in period of 50-100 mi (80-160 km), and bolted connections can loosen. Always have a certified, reputable bike mechanic perform a tune-up on your bike after your initial break-in period of 50-100 mi (80-160 km) (depending on riding conditions such as total weight, riding characteristics, and terrain). Regular inspections and tune-ups are particularly important for ensuring that your bike remains safe and fun to ride.

Troubleshooting

Specifications

FAQS

Q1: What if the e-bike arrived missing accessory or broken part?

A1: Please take a photo and contact Heybike Support, then Heybike Support Team will reply you soon and send the correct accessory or part replacement.

Q2: Will my bike arrive assembled?

A2: Your bike will arrive mostly assembled. Heybike will also provide the tools and a comprehensive assembly video for the rest part.

Q3: What can I do if something goes wrong with my e-bike during the warranty?

A3: Heybike believes that communication is the best way to solve the problem. Please contact us in time. To help you solve the problem as quickly as possible, please describe the problem in detail and provide photos/videos with your order ID.

Error Code

Limited Warranty

30 DAYS SATISFACTION GUARANTEED RETURN POLICY

If you are unsatisfied with your purchase, Heybike's return policy allows you to return the product purchased on the authorization Channel within 30 days counting from the date of receipt of shipment, and request a refund from the authorization Channel. Note: Express shipping cost is non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and the bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must include all items that were inside the box (charger, keys, hardware, etc.).

Over 30 days: Return is not acceptable; accept exchange for a new product or partial refund. Heybike will deduct the shipping fee or restocking fee ($200/per) when making a refund for non-defective products and products no longer needed.

For the return request, Heybike is not responsible for lost packages due to the carrier, or products received that cannot be verified.

Received products that have damage determined to have been caused by the end-user may be subject to denial of the return request.

TO QUALIFY FOR A REFUND, ALL THE FOLLOWING CONDITIONS MUST BE MET:

1. A Return Merchandise Authorization (RMA) must be requested from Heybike within 30 days from the date of receipt of shipment. To request an RMA, please contact Heybike Support.
2. The cost of return shipping will be paid by the customer.
3. For warranty service, please keep your receipt and/or invoice to validate proof of purchase.
4. Returned product must be in good physical condition (not physically broken or damaged).
5. All accessories originally included with your purchase must be included with your return.
6. If you return a product to Heybike, (a) without an RMA from Heybike, (b) without all parts included in the original package, Heybike retains the right to refuse delivery of such return.

LIMITED PRODUCT WARRANTY

Heybike warrants the original purchaser that your Heybike product shall be free from defects in materials and workmanship under normal use for a period aforementioned. Heybike does not warrant that the operation of the product will be uninterrupted or error-free.

• Only the original owner of an e-bike purchased from Heybike online or physical storefront is covered by this Limited Warranty. The Warranty Period begins upon your receipt of the e-bike and shall end immediately upon the earlier of the end of the Warranty Period or any sale or transfer of the ebike to another person, and under no circumstances shall the Limited Warranty apply to any subsequent owner or other transferee of the ebike.
• The Limited Warranty is expressly limited to the replacement of a defective lithium-ion battery (the "Battery"), frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware (each a "Covered Component").
• The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.

Limited Warranty Does Not Cover:

• Normal wear and tear of any Covered Component.
• Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain, and spokes).
• Any damage or defects to Covered Components resulting from failure to follow instructions in the ebike owner's manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
• For the avoidance of doubt, Heybike will not be liable and/or responsible for any damage, failure, or loss caused by any unauthorized service or use of unauthorized parts.
• The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance, or other such misuse, normal wear, or water damage.
• Any products sold by Heybike that is not an ebike.

DETERMINING WHETHER DAMAGE OR DEFECT TO AN EBIKE OR COVERED COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF HEYBIKE.

Contact Us

Contact us if you experience issues relating to riding, maintenance, and safety, or errors/faults with your HEYBIKE.

HEYBIKE LTD

www.heybike.com

100N HOWARD ST STER, SPOKANE, WA, UNITED STATES