Ingenico AXIUM DX8000 User Guide

1. Introduction

We hope that you will be fully satisfied with your new AXIUM DX8000 terminal. Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety, and security recommendations.

This symbol indicates an important Warning. ⚠️

This symbol indicates a piece of advice. ?

2. Presentation

2.1 Contents of the box

• AXIUM DX8000 terminal unit equipped with a paper roll
• Power adapter
• A battery pack
• This user guide

Restrictions in the 5GHz band:

According to Article 10(10) of Directive 2014/53/EU, the packaging shows that this terminal will be subject to some restrictions when placed on the market. In all EU member states, operation of 5150-5350MHz is restricted to indoor use only.

List of EU member states with restrictions: BE, BG, CZ, DK, DE, EE, IE, EL, ES, FR, HR, IT, CY, LV, LT, LU, HU, MT, NL, AT, PL, PT, RO, SI, SK, FI, SE, NO, IS, LI, CH, TR.

2.2 Overview of AXIUM DX8000

Top View:

• 1. Contactless landing zone
• 2. Easy Loading Printer
• 3. LCD and touch screen
• 4. Magnetic card reader
• 5. Buzzer
• 6. Smart card reader

Bottom/Side View:

• 7. LEDs for Contactless Card
• 8. Front scanner
• 9. Power Key [Power Button]
• 10. Volume Keys [Volume Keys]
• 11. Battery cover
• 12. USB Type-C connector

Rear View:

• 13. Rear camera
• 14. Flash
• 15. Battery socket
• 16. Battery compartment
• 17. Micro SD slot
• 18. Base Charging interface+
• 19. Lanyard hole
• 20. SAM cards slots
• 21. SIM 2 card slot
• 22. SIM 1 card slot
• 23. Base Charging interface -
• 24. Speaker

Specifications:

2.3 Keypad Functions

The terminal features three physical keys on the left side: a power button and two volume keys. If the terminal has a 5.99-inch screen, there are three virtual keys at the bottom: Menu, Home, and Back. If it has a 5.5-inch screen, these are three capacitive keys.

Diagram shows the side of the terminal with labels: [Power Button], [Volume Keys]. The bottom of the screen shows virtual/capacitive keys labeled: Menu, Home, Back.

2.4 Touch Panel

The AXIUM DX8000 is equipped with a touch panel that allows you to capture functions and navigate menus using your finger.

3. Use of the terminal

? ADVICE: Before using the terminal, always check if the roll of paper is present.

3.1 Power on/Power off the terminal

Power On Terminal:

• Make sure the terminal battery is correctly installed.
• Press the [Power Button] for about 1 second until the display turns on.

Power Off Terminal:

• Press and hold the [Power Button] for more than 2 seconds until the display shows the following menu: Power off, Profile, Reboot, Airplane mode, Silent mode.
• Select and press 'Power off'.

Battery Low: If the battery is empty, the terminal will automatically shut off.

Terminal restart: In case of abnormal behavior, press and hold the power button for 8 seconds to force a shutdown.

Screen saver mode: To conserve battery power, a short press of the power button (approximately 0.5 seconds) can turn off the screen.

3.2 Reading cards

Magnetic stripe card

The card can be read bi-directionally, with the stripe facing the terminal. Use a regular movement for reliable card reading.

Diagram shows a card being swiped bi-directionally through the terminal's magnetic stripe reader slot.

Contactless card

Bring the card firmly up to the active zone. Keep the card close to the reader during the transaction. On the front, LEDs indicate transaction processing.

Diagram shows a contactless card being held near the top of the terminal, above the contactless landing zone.

3.3 Usage of Front Camera

For scanning mobile phone screens:

• Set the mobile phone's brightness to the maximum or at least 2/3 of the maximum brightness.
• Position the mobile phone screen facing the front scanning head, above the terminal screen, and keep it stationary.
• Ensure the mobile phone screen is parallel to the front scanning head.
• The optimal vertical distance between the mobile phone screen and the front scanning head is between 10-30 cm, with 20 cm being ideal.

The terminal will beep upon a successful scan.

Diagram illustrates the setup for scanning a mobile phone screen with the terminal's front scanner, indicating the distance.

3.4 USB Type-C

A USB Type-C connector is located on the left side of the terminal. This connector manages Host and Slave connections and integrates an Audio Jack solution.

Diagram shows the left side of the terminal with the USB Type-C connector highlighted.

4. Installation

4.1 Recommendations

Operating conditions:

• Ambient temperature*: From -10°C to +50°C
• Max relative humidity: From 10% to 90%, Non-condensing

(*Excluding battery charging)

Battery charging conditions:

• Ambient temperature: From 0°C to +40°C

Storage conditions:

• Ambient temperature: From -20°C to +70°C
• Max relative humidity: From 5% to 90%, Non-condensing

4.2 Screen Protective film

Please remove the protective film before usage.

Diagram shows a hand peeling a protective film off the terminal screen.

4.3 Installing modules

4.3.1 SAM1/SAM2/SIM1/SIM2

The SAM/SIM connectors are located inside the terminal, in a closed compartment.

To install: Turn the terminal and remove the battery door.

Diagram shows the battery door being opened with an arrow indicating the direction.

SAM1, SAM2, SIM1, and SIM2 are identified by engraved marks on the lower housing.

When introducing a SAM/SIM into a slot, ensure the cut corner is oriented as indicated in the picture. Then, close the battery door.

Diagrams show the correct orientation for inserting SAM/SIM cards, including the cut corner, and the battery door being closed.

4.3.2 MicroSD Memory Card

The MicroSD connector is located inside the terminal, in a closed compartment.

To install: Turn the terminal and remove the battery door. MicroSD cards are identified by engraved marks on the lower housing. Insert the MicroSD card and push it to the end. Close the battery door.

NOTE: The terminal supports MicroSD up to 32GB.

Diagrams show the battery door being opened and the MicroSD card being inserted into its slot.

4.4 Paper roll

4.4.1 Main characteristics of INGENICO paper roll

The thermal paper can be deteriorated by poor storage conditions. We recommend you to avoid:

• Storage in hot wet places (near air-conditioner, humidity higher than 85%).
• Exposure to sunlight or ultraviolet for long periods.
• Contact with organic solvents (solvent type adhesive).
• Direct contact with materials containing plasticizers (PVC transparent folders or envelopes).
• Direct contact with <<diazo>>papers.
• Direct contact with water.
• Rubbing or pressing the paper too strongly.

4.4.2 Installing paper roll

Open the paper cover by lifting the catch located at the top of the AXIUM DX8000 and pull the cover to the rear of the terminal.

Insert the paper roll in the compartment following the directions shown in the picture. Pull the paper up to the top of the terminal, maintain the paper, and close the cover.

Press simultaneously on both upper corners of the paper flap until it clips into position.

Diagrams show the sequence of installing a paper roll: opening the cover, placing the roll, pulling the paper up, and pressing the flap to secure it.

4.5 Battery

4.5.1 Charging the battery

When does the battery need to be charged? When used daily, the terminal charges its battery each time the power adapter is connected. Charging starts automatically.

How can the battery be charged? Using the power adapter:

• Connect the power adapter to the terminal's USB Type-C connector located on the left side of the terminal.
• Connect the power adapter to the power supply mains network.
• Check the charging status on the top of the screen (indicated by a battery charging icon).

4.5.2 Installing the battery

Turn your terminal and unclip the battery door by pushing the clips as shown with the arrow in the picture. Disengage the battery door.

Diagram shows the battery door being unclipped and opened.

Take the battery pack included in the box. Locate the battery pack connector beside the battery compartment. Plug the battery pack connector according to the connector locating system. Place the battery pack in its compartment. Close the battery door.

Diagrams show the battery pack being placed into the compartment and the battery door being closed.

4.6 Visual Impaired Accessory

Install: Install the VI accessory on the screen.

Remove: Take out the VI accessory.

Diagrams show the installation and removal of the Visual Impaired (VI) accessory on the terminal screen.

Store the VI accessory flat on the battery.

5. Recommendations

5.1 Safety

Powering down the AXIUM DX8000: Disconnect the AXIUM DX8000 power supply block adapter from the electrical mains network.

Lithium cell: The AXIUM DX8000 is fitted with an internal lithium cell which should only be accessed by a qualified technician.

Battery:

• AXIUM DX8000 is fitted with a battery specially designed for this terminal.
• Only use the appropriate chargers and batteries listed in Ingenico's catalogue.
• Do not short-circuit the battery.
• Do not attempt to open the battery container.
• Used batteries must be disposed of at appropriate collection sites.

The lifespan of the battery depends on: Features used, Number of charge and discharge cycles, Use temperature.

SAM1/SAM2/SIM1/SIM2 Readers compartment: The trapdoor for the battery, SAM1/SAM2/SIM1/SIM2 readers, located underneath the terminal, must be in place during normal operation. Refer to sections "Installing modules" and "Installing the battery".

On airplanes: Your terminal must be switched off by removing the battery pack. Remove the battery from the terminal when on an airplane. Non-compliance with these safety rules may result in legal action and/or a ban on later access to cellular network services.

Explosion areas: Some regulations restrict the use of radio equipment in chemical plants, fuel depots, and any site where blasting is carried out. You are urged to comply with these regulations. The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.

Thunderstorm weather

According to some reports, mobile phone electromagnetic waves can conduct lightning. It is easier to suffer lightning strikes in damp atmospheres with magnetic conductivity, especially in open areas. Do not use wireless terminals under thunderstorm weather.

Electronic health appliances

Your terminal is a radio transmitter that may interfere with health appliances, such as hearing aids, pacemakers, and hospital equipment. Consult your doctor or the equipment manufacturer for appropriate advice.

5.2 Security of your terminal

Your device fulfills current applicable PCI PTS security requirements. Upon receipt, check for signs of tampering. These checks should be performed regularly. For example, ensure the keypad is firmly in place and there are no unusual wires connected to any ports. Such checks can warn of unauthorized modifications or suspicious behavior. Your terminal detects any "tampered state" by repeatedly flashing "Warning Detected," rendering further use impossible. If you see this message, contact the terminal helpdesk immediately.

Ensure that privileged access is granted only to verified, trustworthy staff. The terminal must never be left unattended where it could be stolen or replaced.

5.3 Fixed installation

If the device is used where cardholders cannot shield their PIN entry themselves, it must be installed as follows:

• The device must be angled at 45 degrees or more to prevent oversight of PIN entry from the rear.
• The device must be fitted in a swivel stand allowing the customer to adjust the angle to prevent oversight, or fixed in a position that prevents oversight within the specific environment.
• The device environment must include conspicuous notices and educational material informing the customer to shield their PIN during entry.
• The device must be deployed to prevent oversight from other customers in different payment lanes or shopping areas. This can be achieved by positioning the lanes and device so the customer is automatically between the keypad and other customers, or by the environment shielding the PIN entry process.

The terminal is exclusively made for indoor use.

5.4 Cleaning the terminal

Good rules for proper cleaning:

• Unplug all wires from the terminal prior to cleaning.
• Apply soapy water or other approved cleaning product to a soft, non-abrasive cloth.
• CLEANING PRODUCT SHOULD BE APPLIED TO THE CLEANING CLOTH AND NOT DIRECTLY APPLIED OR SPRAYED TO THE TERMINAL. Failure to follow this may damage the terminal.
• Do not clean the electrical connections.
• Do not use solvents, detergents, or abrasive products, as they might damage the plastic or electrical contacts.
• Avoid prolonged exposure of the terminal to direct sunlight.
• Do not insert anything other than credit cards into the smart card reader slot.

5.5 Transport and storage

When transporting the terminal:

• Protect the terminal from snow, rain, and excessive exposure to the sun.
• Transport with care to avoid mechanical impact.
• Do not throw the unit forcibly. Prevent package intrusion during transportation to avoid breakage. Store the product in its original packaging.
• Do not store in warehouses containing harmful gases, or inflammable, explosive, or corrosive chemicals.
• Do not expose to strong mechanical vibrations or strong magnetic fields.
• Packaging should be stored at least 15 cm above the ground and kept away from heat, cold, windows, or air inlet sources by at least 50cm.
• Follow the specific stored conditions noted in Section 4 of this document.

6. Standard

CE MARKING

The CE marking indicates AXIUM DX8000 complies with the requirements of European Directive 2014/53/EU on Radio Equipment for:

• The protection of the health and the safety of the user and any other person.
• The protection requirements with respect to electromagnetic compatibility.

It also complies with harmonized standards, as well as the RoHS Directive 2011/65/EU and its amendment directives.

Environment (WEEE, Batteries and packaging)

This product is labeled in accordance with European Directives 2012/19/EU concerning Waste Electrical and Electronic Equipment (WEEE) and 2013/56/EU concerning Batteries and Accumulators. These provisions require producers and manufacturers to be liable for take-back, treatment, and recycling upon end-of-life of equipment and batteries.

BATTERIES: If your product contains batteries, they must be disposed of at appropriate collection points.

THE PRODUCT: The crossed-out waste bin symbol on the product or its accessories means that the product belongs to the family of electrical and electronic equipment, and waste batteries must not be thrown away but collected separately and recycled.

Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries.

Packaging waste must also be collected separately to ensure proper disposal and recycling. This allows participation in the re-use and upgrading of Electrical and Electronic Equipment Waste, which can affect the environment and human health.

Electrical power supply network

The electrical outlet must meet the following criteria:

• Must be installed near the equipment and easily accessible.
• Do not short-circuit the battery.
• Do not attempt to open the battery container.

Compliance Symbols:

The power supply label contains various symbols:

• CCC: CCC (China Compulsory Certificate) Mark
• RCM: The Regulatory Compliance Mark (RCM)
• VI: International Efficiency Marking Protocol (Energy Star Level 6)
• House symbol: In door use only
• CE: "Conformite Europeenne" or CE Mark
• Square within a square: Double insulation symbol
• 5: 5 Years China RoHS symbol
• 10: 10 Years China RoHS symbol
• BSMI: BSMI (Taiwan)
• PSE Mark: PSE Mark (Japan)
• Recycle symbol with crossed-out bin: Recycle in accordance with the waste electronic & electrical equipment directive
• LISTED: Underwriters Laboratories Inc (US Compliance)
• Recycle symbol: Made from recyclable material
• LDPE: Low density version of Polyethylene (LDPE)
• CPE: Chlorinated Polyethylene (CPE)
• Triangle with exclamation mark: Risk of explosion if the battery is incorrectly replaced or is placed in a fire
• Li-ion symbol: Dispose of batteries at a hazardous waste collection site or recycling facility
• Line symbol: Direct Current

7. Troubleshooting

Q: The terminal cannot be started.

A: The device may be in a low energy status or an application running on the device may be in a defective state. Ensure the device is powered, then reset it. If this still fails, contact customer service.

Q: Printer cannot work.

A: This may be caused by abnormal power supply or incorrect paper installation. Check the battery status or terminal power connection. If battery power is insufficient for printing, the printer will not operate. Check the printer roller and paper dust cover installation. If the problem persists, contact customer service.

Q: Transaction Processing Failure.

A: Potential causes include: damaged magnetic card or smart card SAM card, damaged card reader, improper card swiping operation, or unconnected phone line. Try using multiple magnetic cards to confirm the issue isn't card-related. Ensure card swiping is correct. If manual transaction processing works, the card reader may be faulty. Use multiple smart cards to confirm the issue isn't card-related and ensure the SAM card is correctly inserted. Check SIM card installation and local wireless communication network functions. If problems persist, contact customer service.