Ingenico AXIUM EX8000 User Guide

1. Introduction

We hope that you will be fully satisfied with your new AXIUM EX8000 terminal. Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety, and security recommendations.

⚠ This symbol indicates an important Warning.

⚙ This symbol indicates a piece of advice.

2. Presentation

2.1 Content of the box

• AXIUM EX8000 terminal
• Power adapter
• A battery pack
• This user guide

2.2 Overview of AXIUM EX8000

The AXIUM EX8000 terminal has various components:

Additional components and specifications:

Specifications:

2.3 Key Locations and Functions

The terminal features physical keys on its sides and virtual keys on the screen:

• Left side: A scan key and two volume keys.
• Right side: A power button and a scan key.
• Bottom of the 6-inch screen: Three virtual keys: Menu, Home, and Back.

2.4 Touch Panel

The AXIUM EX8000 is equipped with a touch panel that allows input via finger or with the use of a stylus.

3. Use of the terminal

3.1 Power on/Power off the terminal

• Power On Terminal: Ensure the battery is correctly installed. Press the Power button for about 1 second until the display turns on.
• Power Off Terminal: Press and hold the Power button for more than 2 seconds until the menu appears. Select Power off.

Battery Low: If the battery is empty, the terminal will automatically shut off.

Terminal restart: In case of abnormal behavior, press and hold the power button for 8 seconds to force a shutdown.

Screen saver mode: To conserve battery, the screen can be turned off with a short press of the power button (approximately 0.5 seconds).

3.2 Reading cards

Magnetic stripe card

The card can be read bi-directionally, with the stripe facing the terminal. Use a consistent swipe motion for reliable card reading.

Contactless card

• Bring the card firmly up to the active zone.
• Keep the card close to the reader during the transaction.
• Do not remove the card until prompted by the application or the LEDs indicate the transaction is completed.

Smart card

Insert the EMV card horizontally with the metal chip facing upward. Leave the card in this position until the transaction is completed or prompted to remove it.

3.3 Front scanner Usage

To scan a barcode:

• Press either scan button.
• A red LED will be emitted from the window in front of the terminal.
• Align the red LED beam with the barcode to be scanned.
• A beep will sound when the barcode is successfully scanned.

3.4 USB Type-C

The USB Type-C connector is located on the left side of the terminal. It manages Host and Slave connections and can be used for the audio jack solution.

4. Installation

4.1 Recommendations

Operating conditions

(*)Excluding battery charging

Battery charging conditions

Storage conditions

4.2 Screen Protective film

Please remove the protective film from the display before usage.

4.3 Installing modules

4.3.1 SAM1/SAM2/SIM1/SIM2

The SAM/SIM connectors are located inside the terminal, in a closed compartment. Turn the terminal over and remove the battery door. SAM1, SAM2, SIM1, and SIM2 are identified by engraved marks on the lower housing.

• When inserting a SAM/SIM into a slot, ensure the cut corner is positioned as indicated.
• Close the battery door.

4.3.2 MicroSD Memory Card

The MicroSD connector is located inside the terminal, in a closed compartment. Turn the terminal over and remove the battery door. MicroSD cards are identified by engraved marks on the lower housing. Insert the MicroSD card and push it to the end. Close the battery door.

NOTE: The terminal supports SDHC MicroSD cards up to 32GB.

4.4 Battery

4.4.1 Charging the battery

For safety reasons, the battery is not fully charged upon delivery. Please charge it before use. When used daily, the terminal charges its battery each time the power adapter is connected; charging starts automatically.

To charge the battery using the power adapter:

• Connect the power adapter to the terminal's USB Type-C connector on the left side.
• Connect the power adapter to the power supply mains network.

When charging, a red charge light at the top of the screen will display. This light turns green when the terminal is fully charged.

4.4.2 Installing the battery

To install the battery:

• Power off the terminal.
• Turn the terminal over and remove the battery door.
• Locate the battery pack connector beside the battery compartment.
• Plug the battery pack connector according to the connector locating system.
• Place the battery pack in its compartment.
• Replace the battery door.

4.5 Visual Impaired (VI) Accessory

• Install: Slide the accessory onto the terminal from the bottom.
• Remove: Slide the accessory down and away from the terminal.

5. Recommendations

5.1 Safety

Lithium cell

The AXIUM EX8000 is fitted with an internal lithium cell that should only be accessed by a qualified technician.

Battery

• The AXIUM EX8000 is fitted with a battery specially designed for this terminal.
• Only use approved power supplies, cables, and batteries listed in the Ingenico catalogue.
• Do not short-circuit the battery.
• Do not attempt to open the battery.
• Used batteries must be disposed of at appropriate sites.

Battery lifespan depends on factors including features used, number of charge/discharge cycles, and use temperature.

Signs that the battery should be replaced:

• The battery fuel gauge/percentage meter drops randomly.
• Charging finishes prematurely even though the battery did not accept much power.
• Sudden capacity drops without warning.
• Self-discharge rate is high and often uneven.
• The battery gets very hot during charging.
• The battery starts bulging.

SAM1/SAM2/SIM1/SIM2 Readers compartment

The battery door, which covers the battery, SAM1/SAM2/SIM1/SIM2 readers, must be in place during normal operation. Refer to sections "Installing modules" and "Installing the battery".

On airplanes

• Your terminal must be switched off by removing the battery pack when on an airplane.
• Non-compliance with these safety rules may result in legal action and/or a ban on later access to cellular network services.

Explosion areas

Some regulations restrict the use of radio equipment in chemical plants, fuel depots, and sites where blasting is carried out. Operation near fuel pumps requires the terminal to be protected by a specially fitted and certified cover.

Thunderstorm weather

Mobile phone electromagnetic waves can conduct lightning. It is easier to suffer lightning strikes in damp atmospheres, especially in open areas. Do not use wireless terminals during thunderstorm weather.

Electronic health appliances

The terminal is a radio transmitter that may interfere with health appliances like hearing aids, pacemakers, or hospital equipment. Consult your doctor or the equipment manufacturer for appropriate advice.

5.2 Security of your terminal

This device conforms to currently applicable PCI PTS security requirements. Upon receipt, check for signs of tampering or unauthorized modifications. Periodically check:

• The keypad is firmly in place.
• There are no unusual wires connected to any ports.
• The device does not display a "tampered state" notification. If it does, the terminal will repeatedly flash "Warning Detected" and become unusable. Contact the terminal helpdesk immediately if this message appears.

Ensure privileged access is granted only to verified, trustworthy staff. Never leave the terminal unattended where it could be stolen or replaced.

5.3 Fixed installation

• Install the device angled at 45 degrees or more to prevent oversight of PIN entry from the rear.
• Use a swivel stand or position it optimally to prevent PIN entry oversight.
• Place conspicuous notices and educational material to inform users to shield their PIN during entry.

The device must be installed to prevent oversight by other customers, possibly by positioning lanes and the device to naturally shield the keypad. Alternatively, the environment can provide this shielding.

The terminal is recommended for indoor use only, within the environmental ranges specified in Section 4.

5.4 Cleaning the terminal

Good rules for proper cleaning:

• Unplug all wires from the terminal before cleaning.
• Apply soapy water or another approved cleaning product to a soft, non-abrasive cloth.

IMPORTANT: Apply the cleaning product to the cloth, not directly or sprayed onto the terminal, to prevent damage.

• Do not clean electrical connections.
• Do not use solvents, detergents, or abrasive products, as they may damage plastic or electrical contacts.
• Avoid prolonged exposure to direct sunlight.
• Do not insert anything other than credit cards into the smart card reader slot.

5.5 Transport and storage

When transporting the terminal:

• Protect from snow, rain, and excessive sun exposure.
• Transport with care to avoid mechanical impact.
• Do not throw the unit. Prevent package intrusion during transportation to avoid breakage. Store in original packaging.
• Do not store in warehouses containing harmful gases, or inflammable, explosive, or corrosive chemicals.
• Do not expose to strong mechanical vibrations or strong magnetic fields.
• Packaging should be stored at least 15 cm above the ground and kept away from heat, cold, windows, or air inlet sources by at least 50cm.
• Follow the specific stored conditions noted in Section 4.

6. Safety and Standards

FCC Warning

This device complies with part 15 of the FCC Rules. Operation is subject to two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment causes harmful interference to radio or television reception (which can be determined by turning the equipment off and on), the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

SAR tests are conducted using standard operating positions accepted by the FCC. For handheld worn operation, this device has been tested and meets the FCC RF exposure guidelines when used with a designated accessory or an accessory containing no metal. Non-compliance with these restrictions may result in violation of RF exposure guidelines.

ISEDC WARNING

This device complies with ISEDC license-exempt RSS standard(s). Operation is subject to two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation. Under Innovation, Science and Economic Development Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Innovation, Science and Economic Development Canada. To reduce potential radio interference to other users, the antenna type and its gain should be chosen such that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

SAR tests are conducted using standard operating positions accepted by the ISEDC. For handheld worn operation, this device has been tested and meets the ISEDC RF exposure guidelines when used with a designated accessory or an accessory containing no metal. Non-compliance with the above restrictions may result in violation of RF exposure guidelines.

5GHz Wifi should be used indoor only.

Environment (WEEE, Batteries and packaging)

This product is labeled in accordance with European Directives 2012/19/EU concerning Waste Electrical and Electronic Equipment (WEEE) and 2013/56/EU concerning Batteries and Accumulators. These provisions require producers and manufacturers to be liable for take-back, treatment, and recycling upon end of life of equipment and batteries.

BATTERIES

If your product contains batteries, they must be disposed of at appropriate collection points.

THE PRODUCT

The crossed-out waste bin symbol on the product or its accessories indicates it belongs to the family of electrical and electronic equipment. Waste batteries must not be thrown away but collected separately and recycled. Please contact your retailers for more detailed information about disposal solutions for your old product and used batteries.

Packaging waste must also be collected separately to ensure proper disposal and recycling. This contributes to the re-use and upgrading of Electrical and Electronic Equipment Waste, impacting the environment and human health.

Electrical power supply network

The electrical outlet must meet the following criteria:

• Use electrical outlets that are near the equipment and easily accessible.

The power supply label contains symbols:

• CCC: China Compulsory Certificate Mark
• RCM: The Regulatory Compliance Mark
• Energy Star Level 6: International Efficiency Marking Protocol
• Indoor use only: Symbol indicating indoor use is required.

Compliance Symbols:

• CE: "Conformité Européenne" or CE Mark
• Double insulation symbol: Indicates double insulation.
• 5 Years China RoHS symbol: Indicates 5 years of RoHS compliance in China.
• 10 Years China RoHS symbol: Indicates 10 years of RoHS compliance in China.
• BSMI (Taiwan): Bureau of Standards, Metrology and Inspection (Taiwan) mark.
• PSE Mark (Japan): Product Safety Electrical Appliance & Material Mark (Japan).
• Recycle symbol: Recycle in accordance with the waste electronic & electrical equipment directive.
• UL Listed: Underwriters Laboratories Inc (US Compliance) mark.
• Recyclable material: Made from recyclable material.
• LDPE: Low density version of Polyethylene (LDPE).
• CPE: Chlorinated Polyethylene (CPE).
• Battery risk symbol: Risk of explosion if the battery is incorrectly replaced or is placed in a fire.
• Li-ion symbol: Dispose of batteries at a hazardous waste collection site or recycling facility.
• Direct Current symbol: Indicates Direct Current.

7. Troubleshooting

Q: The terminal cannot be started.

A: The device may be in a low energy status or an application running on the device may be in a defective state. Ensure the device is powered, and then reset it. If this still fails, please contact customer service.

Q: Transaction Processing Failure

A: Following reasons are likely to cause transaction failure:

• Damaged magnetic card or smart card SAM card.
• Damaged card reader.
• Improper operation of card swiping.
• Damaged or unconnected phone line.

To diagnose:

• Try using more than one magnetic card to test the transaction.
• Ensure card swiping is operated correctly.
• Manually process the transaction instead of using the card reader. If manual transaction works, the issue may be with the card reader.
• Use more than one smart card to test the transaction. Ensure the SAM card is correctly inserted into the card slot.
• Check if the SIM card is installed correctly and local wireless communication network functions are active.

If problems persist, please contact customer service.

Legal and Copyright Information

INGENICO is a trademark of BANKS AND ACQUIRERS INTERNATIONAL HOLDING. This Document is Copyright © 2023 BANKS AND ACQUIRERS INTERNATIONAL HOLDING. BANKS AND ACQUIRERS INTERNATIONAL HOLDING retains full copyright ownership, rights, and protection in all material contained in this document. The recipient can receive this document on the condition that they keep it confidential and do not use its contents in any form or by any means, except as agreed beforehand, without prior written permission from BANKS AND ACQUIRERS INTERNATIONAL HOLDING. Nobody is authorized to place this document at the disposal of any third party without prior written permission. If permission is granted, the recipient ensures that any other recipient of this document, or information contained therein, is held responsible to BANKS AND ACQUIRERS INTERNATIONAL HOLDING for the confidentiality of that information. Care has been taken to ensure the content is as accurate as possible, but BANKS AND ACQUIRERS INTERNATIONAL HOLDING declines responsibility for inaccurate, incomplete, or outdated information. The contents may change without prior notice and do not create, specify, modify, or replace any new or prior contractual obligations. BANKS AND ACQUIRERS INTERNATIONAL HOLDING is not responsible for any use of this device inconsistent with this document. All trademarks used herein remain the property of their rightful owners.

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