Ingenico AXIUM EX6000 User Guide

2.1 Contents of the box

• AXIUM EX6000 terminal
• Power adapter
• A battery pack
• This user guide

⚠️ WARNING: The power supply unit provided with your equipment is specially designed for INGENICO AXIUM EX6000 terminal. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal.

? ADVICE: Keep the package. It must be re-used whenever the terminal is shipped.

2.2 Overview of AXIUM EX6000

The terminal has the following components:

• 1) Volume Keys
• 2) Scan key
• 3) LCD and touch screen
• 4) USB Type-C connector
• 5) Smart card reader
• 6) Bar code scanner indicator LED
• 7) Bar code scanner
• 8) Bar code scanner illumination light
• 9) Magnetic card reader
• 10) Contactless landing zone
• 11) Power key
• 12) Scan key
• 13) LEDs for Contactless Card
• 14) Speaker
• 15) SAM card slot
• 16) Micro SD slot
• 17) Battery socket
• 18) Base Charging interface
• 19) Flash
• 20) Rear camera
• 21) SIM 1 card slot
• 22) SIM 2 card slot
• 23) Battery compartment
• 24) Lanyard hole
• 25) Base Charging interface +

Specifications:

2.3 Key Locations and Functions

There are physical keys on the sides of the terminal and virtual keys on the screen:

• Left side: Two volume keys and one scan key.
• Right side: One power button and one scan key.
• Bottom of the 5-inch screen: Three virtual keys: Menu, Home, and Back.

2.4 Touch Panel

The AXIUM EX6000 is equipped with a touch panel that allows input via finger or with the use of a stylus.

3.1 Power on/Power off the terminal

• Power On Terminal: Ensure the terminal battery is correctly installed. Press the button for approximately 1 second until the display turns on.
• Power Off Terminal: Press and hold the button for more than 2 seconds until the display shows a menu. Select .

Battery Low: If the battery is empty, the terminal will automatically shut off.

Terminal Restart: In case of abnormal behavior, press and hold the power button for 8 seconds to force the terminal to power off.

Screen saver mode: To conserve battery power, a short press of the power button (approximately 0.5 seconds) can turn off the screen.

3.2 Reading cards

• Magnetic stripe card: The card can be read bi-directionally with the stripe facing the terminal. Use a consistent swipe motion for reliable reading.
• Contactless card: Bring the card firmly up to the active zone (contactless landing zone). Keep the card close to the reader during the transaction. Do not remove the card until prompted or the LEDs indicate completion.

3.3 Front scanner Usage

Press either scan button to start scanning. A red LED will be emitted from the window in front of the terminal. Align the red LED beam with the barcode to be scanned. A beep will sound when the barcode is successfully scanned.

3.4 USB Type-C

The USB Type-C connector is located on the left side of the terminal. This connector manages Host and Slave connections and is used for the audio Jack solution.

⚠️ WARNING/ATTENTION: To prevent possible hearing damage, do not listen at high volume levels for long periods.

4.1 Recommendations

Operating conditions:

• Ambient temperature: From -10°C to +50°C (14°F to 122°F)
• Max relative humidity: From 10% to 90%, Non-condensing (Excluding battery charging)

Battery charging conditions:

• Ambient temperature: From 0°C to +40°C (32°F to 104°F)

Storage conditions:

• Ambient temperature: From -20°C to +70°C (-4°F to 158°F)
• Max relative humidity: From 5% to 90%, Non-condensing

4.2 Screen Protective film

Please remove the protective film from the display before usage.

4.3 Installing modules

4.4 Battery

4.5 Visual Impaired (VI) Accessory

Install: Slide the accessory onto the terminal from the bottom.

Remove: Slide the accessory down and away from the terminal.

5.1 Safety

• Lithium cell: The AXIUM EX6000 is fitted with an internal lithium cell which should only be accessed by a qualified technician.
• Battery: AXIUM EX6000 is fitted with a battery specially designed for this terminal. Only use the approved power supplies, cables, and batteries listed in Ingenico's catalogue. Do not short-circuit the battery. Do not attempt to open the battery. Used batteries must be disposed of at appropriate sites. Battery lifespan depends on many factors including: Features used, Number of charge and discharge cycles, Use temperature.
• Signs that the battery should be replaced: The battery fuel gauge / percentage meter drops randomly, Charging finishes prematurely even though the battery did not accept much power, Sudden capacity drops without warning, Self-discharge rate soars and is often uneven, The battery gets very hot during charging, The battery starts bulging.

❗ CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

• SAM/SIM1/SIM2 Readers compartment: The battery door for battery, SAM/SIM1/SIM2, readers located underneath the terminal, must be in place during the normal operation of the terminal. See sections "Installing modules" and "Installing the battery".
• On airplanes: Your terminal must be switched off by removing the battery pack. Remove the battery from the terminal when on an airplane. Non-compliance with these safety rules may result in legal action and/or a ban on later access to cellular network services.
• Explosion areas: Some regulations restrict the use of radio equipment in chemical plants, fuel depots, and any site where blasting is carried out.
• Operation near Fuel Pumps: The terminal must be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump.
• Thunderstorm weather: According to some relevant reports, mobile phone electromagnetic waves can conduct lightning. It is much easier to suffer lightning strikes in damp atmospheres, especially in open areas. Do not use wireless terminals under thunderstorm weather.
• Electronic health appliances: The terminal is a radio transmitter which may interfere with health appliances, such as hearing aids, pacemakers, hospital equipment, etc. Your doctor or the equipment manufacturer will be able to provide you with appropriate advice.

5.2 Security of your terminal

This device conforms to currently applicable PCI PTS security requirements. Upon receipt of the terminal, it is recommended to check for signs of tampering or other unauthorized modifications. Periodically check:

• The keypad is firmly in place.
• There is no evidence of unusual wires connected to any ports.
• The device does not display any notifications of being in a "tampered state".

In a "tampered state", the terminal will repeatedly flash the message "Warning Detected" and further use will not be possible. If you observe the "Warning Detected" message, contact the terminal helpdesk immediately.

It is strongly advised to ensure that privileged access to your terminal is only granted to staff who have been independently verified as trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device.

5.3 Fixed installation

For situations where the user cannot pick up the device and shield their PIN entry, it should be installed as follows:

• Angled at 45° or more, so that oversight of PIN entry from the rear is not possible.
• Fitted in a swivel stand or fixed in the best possible position to prevent oversight of PIN entry during use.
• Placement of conspicuous notices and educational material informing the user to shield their PIN during entry.

The device must be installed so that oversight from other customers is prevented. This may be achieved through the placement of lanes and the device, so that the customer is automatically positioned between the device keypad and other customers. Alternatively, the environment in which the device is installed may shield the PIN entry process. The terminal is recommended for indoor use only within the aforementioned environmental ranges in Section 4.

? ADVICE: Positioning of the terminal on a check stand must prevent cardholder PIN (Personal Identification Number) spying. Installing the device on an adjustable stand must allow consumers to swivel the terminal sideways and/or tilt it forwards/backwards to make visual observation of the PIN-entry process difficult. Positioning of in-store security cameras such that the PIN-entry keypad is not visible. NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.

5.4 Cleaning the terminal

• Unplug all wires from the terminal prior to cleaning.
• Apply soapy water or other approved cleaning product to a soft, non-abrasive cloth.

CLEANING PRODUCT SHOULD BE APPLIED TO THE CLEANING CLOTH AND NOT DIRECTLY APPLIED OR SPRAYED TO THE TERMINAL. Failure to follow this step may result in damage to the terminal.

• Do not clean the electrical connections.
• Do not use solvents, detergents, or abrasive products, as these materials might damage the plastic or electrical contacts.
• Avoid prolonged exposure of the terminal to direct sunlight.
• Do not put anything other than credit cards into the slot of the smart card reader.

5.5 Transport and storage

• When transporting the terminal: Protect the terminal from snow, rain, and excessive sun exposure. Transport with care to avoid mechanical impact. Do not throw the unit forcibly. Prevent the package from intrusion during transportation to avoid breakage.
• Storage: The product should be stored in the original packaging. Do not store in warehouses that also contain harmful gases, or inflammable, explosive, or corrosive chemicals. Do not expose to strong mechanical vibrations or strong magnetic fields. Packaging should be stored at least 15 cm above the ground and be kept away from heat, cold, windows, or air inlet sources by at least 50cm. Follow the specific stored conditions as noted in Section 4.

CE MARKING

The CE marking indicates AXIUM EX6000 complies with the requirements of European Directive 2014/53/EU on Radio Equipment for: The protection of the health and the safety of the user and any other person. The protection requirements with respect to electromagnetic compatibility. It also complies with harmonized standards, as well as RoHS Directive 2011/65/EU and its amendment directives.

Operating Frequency Band (RF)

• GSM B2: 1850-1910MHz(TX); 1930-1990MHz(RX)
• GSM B3: 1710-1785MHz(TX); 1805-1880MHz(RX)
• GSM B5: 824-849MHz(TX); 869-894MHz(RX)
• GSM B8: 880-915MHz(TX); 925-960MHz(RX)
• WCDMA B1: 1920-1980MHz(TX); 2110-2170MHz(RX)
• WCDMA B2: 1850-1910MHz(TX); 1930-1990MHz(RX)
• WCDMA B5: 824-849MHz(TX); 869-894MHz(RX)
• WCDMA B8: 880-915MHz(TX); 925-960MHz(RX)
• LTE-FDD B1: 1920-1980MHz(TX); 2110-2170MHz(RX)
• LTE-FDD B3: 1710-1785MHz(TX); 1805-1880MHz(RX)
• LTE-FDD B5: 824-849MHz(TX); 869-894MHz(RX)
• LTE-FDD B7: 2500-2570MHz(TX); 2620-2690MHz(RX)
• LTE-FDD B8: 880-915MHz(TX); 925-960MHz(RX)
• LTE-FDD B20: 832-862MHz(TX); 791-821MHz(RX)
• LTE-FDD B28: 703-748MHz(TX); 758-803MHz(RX)
• LTE-TDD B38: 2570-2620MHz(TX/RX)
• LTE-TDD B40: 2300-2400MHz(TX/RX)
• LTE-TDD B41: 2496-2690MHz(TX/RX)
• WiFi: 2412-2472MHz(TX/RX)
• Bluetooth: 2402-2480MHz(TX/RX)
• RF ID: 13.56MHz(TX/RX)
• GPS L1: 1559-1610MHz(RX)
• GLONASS G1: 1559-1610MHz(RX)
• BDS B1I: 1559-1610MHz(RX)

Max Of Transmit Power

• GSM850: 32.54±2dBm(GMSK), 26.91±2dBm(8PSK)
• EGSM900: 31.95±2dBm(GMSK), 31.95±2dBm(8PSK)
• DCS1800: 30.67±2dBm(GMSK), 30.67±2dBm(8PSK)
• PCS1900: 28.55±2dBm(GMSK), 25.03±2dBm(8PSK)
• WCDMA B1/B2/B5/B8: 23+1/-3dBm
• LTE B1/B3/B5/B7/B8/B20/B28/B38/B40/B41: 23±2dBm
• BT: 8.84±2dBm
• BLE: 0.92 ±2dBm
• 2.4G WiFi: 17.24dBm(802.11b), 15.71dBm(802.11g), 14.38dBm(802.11n20)
• RF ID: 9.48±3dB A/m@3m

Environment (WEEE, Batteries and packaging)

This product is labeled in accordance with European Directives 2012/19/EU concerning Waste Electrical and Electronic Equipment (WEEE) and 2013/56/EU concerning Batteries and Accumulators. These provisions require producers and manufacturers to be liable for take-back, treatment, and recycling upon end of life of equipment and batteries.

BATTERIES: If your product contains batteries, they must be disposed of at appropriate collection points.

THE PRODUCT: The crossed-out waste bin symbol on the product or its accessories means that the product belongs to the family of electrical and electronic equipment, and waste batteries must not be thrown away but collected separately and recycled. Please contact your retailers for more detailed information about the compliance solution in place for disposing of your old product and used batteries. Packaging waste must also be collected separately to ensure proper disposal and recycling. In this way, you can participate in the re-use and upgrading of Electrical and Electronic Equipment Waste, which can have an effect on the environment and human health.

Electrical power supply network

The electrical outlet must meet the following criteria: Use electrical outlets that are near the equipment and easily accessible.

The power supply label contains eighteen symbols:

• CCC (China Compulsory Certificate) Mark
• The Regulatory Compliance Mark (RCM)
• International Efficiency Marking Protocol (Energy Star Level 6)
• Indoor use only
• "Conformite Europeenne" or CE Mark
• Double insulation symbol
• 5 Years China RoHS symbol
• 10 Years China RoHS symbol
• BSMI (Taiwan)
• PSE Mark (Japan)
• Recycle in accordance with the waste electronic & electrical equipment directive
• Underwriters Laboratories Inc (US Compliance)
• Made from recyclable material
• Low density version of Polyethylene (LDPE)
• Chlorinated Polyethylene (CPE)
• ⚠️ Risk of explosion if the battery is incorrectly replaced or is placed in a fire
• ❗ Dispose of batteries at a hazardous waste collection site or recycling facility
• Direct Current

Q: The terminal cannot be started.

A: The device may be in a low energy status or an application running on the device may be in a defective state. Please ensure that the device is powered, and then reset the device. If this still fails, please contact the customer service department for help.

Q: Transaction Processing Failure

A: Following reasons are likely to cause transaction failure: damaged magnetic card or smart card, damaged SAM card, damaged card reader, improper operation of card swiping, damaged or unconnected phone line, etc.

• Try to use more than one magnetic card to test the transaction, to confirm the failure is not caused by the magnetic card.
• Make sure card swiping is operated correctly.
• Manually process the transaction instead of using the card reader. If manual transaction works, the failure may be caused by the magnetic card reader.
• Use more than one smart card to test the transaction, to confirm the failure is not caused by the smart card.
• Make sure the SAM card is correctly inserted into the card slot.
• Check if the SIM card is installed correctly and if the local wireless communication network functions.
• If there is still a problem, please contact the customer service center.