Ingenico AXIUM RX7000 User Guide
This user guide provides essential information for the safe and effective use of your Ingenico AXIUM RX7000 payment terminal.
1. Introduction
Thank you for choosing an Ingenico payment terminal. This guide offers necessary information regarding safety precautions, unpacking, installation, and maintenance of your terminal. The product is intended for indoor use only.
⚠️ WARRANTY / SECURITY: To benefit from the guarantee and ensure security, use only the recommended power supply. Maintenance operations must be performed by an authorized Ingenico technician. Failure to comply voids the manufacturer's responsibility.
⚠️ This symbol indicates an important warning.
? This symbol indicates a piece of advice.
2. Unpacking
The packaging may include the following items, depending on the model and optional accessories:
- The terminal
- The user guide
- The stylus
- The cable for connectivity
- The power supply unit and cable
Diagram Description: An illustration shows the Ingenico AXIUM RX7000 terminal with its keypad and screen.
3. Recommendations
3.1 Safety
Power on/Power down - Emergency stop: To power the terminal on or off, connect or disconnect the power supply from the electric outlet.
⚠️ CAUTION: Only use the power supply recommended for the AXIUM RX7000.
⚠️ CAUTION: The terminal contains a non-accessible lithium battery cell. Only a qualified technician should replace it. Incorrect battery replacement may cause explosion. Dispose of used batteries according to instructions.
Electrical power supply network: The electrical outlet must be installed near the equipment, easily accessible, and meet country-specific standards and regulations.
Explosion areas: Regulations may restrict radio equipment use in hazardous areas like chemical plants or fuel depots. The terminal must be protected by a certified cover for use near fuel pumps.
⚠️ CAUTION: Excessive acoustic pressure from headsets can cause deafness.
3.2 Security of your terminal
The device complies with PCI PTS security requirements. Check for signs of tampering upon receipt and regularly thereafter. Ensure the keypad is secure and no unauthorized wires are connected. Your terminal will display an "Alert Irruption!" message if tampering is detected, rendering it unusable. Contact the helpdesk immediately in such cases. Grant privileged access only to verified, trustworthy staff. Do not leave the terminal in a location where it could be stolen or replaced.
WARNING: Keep cards away from magnets on the device and stylus holder, as cards may be damaged.
Diagram Description: An illustration shows the bottom of the terminal with a warranty label indicating "VOID" if removed.
3.3 Main Characteristics
3.3.1 Terminal
| Characteristic | Details |
|---|---|
| Weight | 470g (16.58oz) |
| Size (dimensions) | 154.6mm x 162.9mm x 43.0mm |
| Display | 5.5” HD (1280 × 720 pixels) |
| Touchscreen | Capacitive |
Storage conditions:
- Ambient temperature: -20°C to +70°C
- Max relative humidity: 90% at +55°C
3.3.2 Power characteristics
The AXIUM RX7000 operates between 8VDC and 14VDC and can be powered via:
- An external power supply unit
- POE (Power over Ethernet)
- USB (12VDC)
POE (Power over Ethernet): Power sourcing equipment must comply with IEEE802.3af standard, class 0 (12.95W max). POE supports mode A and mode B.
Power values in different modes:
| Mode | RX7000 Power (W) |
|---|---|
| Idle mode-backlight on and brightness reduced after 30s | 1.92 |
| Idle mode-backlight on and brightness 100% | 2.88 |
| Typical-smartcard and contactless in test-backlight on | 4.8 |
| Maximum (+ loads of 2.5W) | 7.8 |
⚠️ WARNING: Use only the provided Ingenico power supply. Using a different power supply with similar voltage/current characteristics may damage the terminal.
3.3.3 Terminal Connectivity
| Interface | Details |
|---|---|
| USB host | High speed USB Host in the single connector |
| USB device | High speed USB Device in the single connector |
| Ethernet | 10/100 Base T Ethernet. Recommended to use TCP Protocol. |
| RS232 | 2-wire interface (Rx/Tx), up to 115200bps. |
3.3.4 WLAN (2.4 GHz / 5 GHz)
| Parameter | Details |
|---|---|
| Standard | 802.11 a/b/g/n |
| Frequency band 2.4 GHz | DTS band 2400 MHz to 2483.5 MHz |
| Type of modulation | BPSK, QPSK, 16 – QAM, 64 – QAM |
| Number of channels | 13 (20 MHz BW) / 9 (40 MHz BW) |
| Frequency band 5 GHz | 5150 MHz to 5250 MHz; 5250 MHz to 5350 MHz; 5470 MHz to 5700 MHz; 5725 MHz to 5850 MHz |
| Type of modulation (cont.) | 802.11b: CCK 802.11 g/n: OFDM /64-QAM,16-QAM,QPSK,BPSK 802.11a: OFDM /64-QAM,16-QAM,QPSK,BPSK |
| Number of channels (cont.) | 2.4GHz: Ch1 ~ Ch13 5.18~5.35GHz: Ch36 ~ Ch64 5.5~5.7GHz: Ch100 ~ Ch140 5.745~5.825GHz: Ch149 ~ Ch165 |
| Max output power | 2.4G WiFi: 18.03dBm(802.11b), 19.30dBm(802.11g), 18.26dBm(802.11n ht20) 5.2G WiFi: 10.56 dBm(802.11a), 12.55dBm(802.11n ht20) 5.3G WiFi: 10.65 dBm(802.11a), 13.65dBm(802.11n ht20) 5.6G WiFi: 10.46 dBm(802.11a), 14.04dBm(802.11n ht20) 5.8G WiFi: 11.11 dBm(802.11a), 13.92dBm(802.11n ht20) |
3.3.5 BLUETOOTH
| Parameter | Details |
|---|---|
| Standard | BDR, EDR(2,3Mbps), LE(1,2Mbps) |
| Frequency band | 2402 MHz to 2480 MHz |
| Type of modulation | GFSK, π/4-DQPSK, 8DPSK |
| Number of channels | 79 channels for classic, 40 channels for BLE |
| Max output power | Bluetooth: 11dBm, BLE: 9.11dBm |
3.3.6 CONTACTLESS
| Parameter | Details |
|---|---|
| Operating Frequency Band (RF) | RF ID: 13.56MHz(TX/RX) |
| Max Of Transmit Power | RF ID: 12.08±3dBµA/m @3m |
3.4 Functional description
Diagram Description: A diagram illustrates the front and back views of the AXIUM RX7000 terminal with numbered components:
- Stylus (Optional)
- Front Camera
- Volume key
- 5.5 inch touch screen
- 3.5mm Audio Jack
- Contactless Reader
- Keypad
- Smartcard Reader
- Magnetic Stripe Reader
- Shimmer detection
- IDMI connector
- Speaker
- Stand fixation (UPM)
- Rear Camera (optional)
- Micro SD Card
- SAM Card 1 & 2
4. Installation & Connections
4.1 Positionning the terminals
Place the terminal near an electrical outlet, away from heat sources, dust, vibrations, and electromagnetic radiation. The terminal is for indoor use only and can be mounted on a flat surface, wall, or customer stand.
⚠️ CAUTION: Do not place the AXIUM RX7000 near PC monitors, active security tag deactivation systems, or strong magnetic fields.
- Keep the device at least 30 cm (12 inches) away from active security tag deactivation pads. Proximity may disrupt functionality.
- Passive systems (magnetic type) should not affect the device.
4.2 Inserting SAM (Secure access module) and Micro SD
⚠️ CAUTION: Before starting, switch off the terminal by disconnecting the power supply. Do not use tools when installing or removing SAM or Micro SD cards.
Procedure:
- Unscrew and remove the cover.
- Access the SAM and Micro SD slots.
- Insert the SAM Card into the marked slot (1), (2), ensuring the cut corner is correctly aligned.
- Slide the cover back and screw it tight.
Diagram Description: Illustrations show the correct positioning for inserting a SAM card and a Micro SD card into their respective slots.
⚠️ WARNING: Perform this operation in an ESD-protected environment. Using ESD shoes is recommended.
4.3 Connecting the terminal to the host
⚠️ CAUTION: Ensure the power supply is not plugged in when connecting cables.
- Flip the terminal to access the IDMI connector on the back for power and communications.
- Connect the cable to the terminal.
- Connect the other end to the power supply unit and the host (PC, cash register, etc.).
- Plug the power supply into the mains.
⚠️ WARNING: The main port on the back is for Ingenico-provided cables only. Do not connect HDMI video cables.
Note: Two screws (M2.5 x 8) can be used for a more secure cable connection. The terminal can connect to the host via USB device, USB host, Ethernet, or RS232.
4.4 Setting the AXIUM RX7000 on the standpole adaptor
The AXIUM RX7000 is designed to be mounted on a standpole, not a flat surface. A specific Ingenico (UPM) pattern facilitates this attachment.
Procedure: Slide the AXIUM RX7000 down onto the standpole adapter until it clicks into place.
Diagram Description: Illustrations show the process of attaching the AXIUM RX7000 to a standpole adapter, with a final "Click!" indication.
4.5 Fixing the stylus on AXIUM RX7000 (optional)
Use the provided adhesive tape on the holder to attach the stylus to the AXIUM RX7000.
Diagram Description: An illustration shows how to attach the stylus holder to the back of the terminal using adhesive tape. Another illustration shows the stylus magnetically attaching to its holder.
5. Daily use
5.1 Card reading
5.1.1 Swiping a card
Insert the card manually into the reader with the magnetic stripe facing the terminal body. Slide the card smoothly from back to front.
Diagram Description: An illustration shows a card being swiped through the magnetic stripe reader.
5.1.2 Swiping a smart card
Insert chip cards into the terminal with the chip facing upwards into the card reader.
Diagram Description: An illustration shows a smart card being inserted into the chip card reader.
5.1.3 Reading a contactless card
- Bring the card close to the contactless logo (approx. 1cm).
- Keep the card near the logo during the transaction.
- Four contactless status lights above the logo indicate transaction progress. The first light indicates the terminal is active but not reading. Subsequent lights indicate card reading. All four lights and a confirmation tone signify a successful read.
Diagram Description: An illustration shows a contactless card being held above the contactless reader area.
⚠️ CAUTION: Do not place labels on the contactless active zone, as it may reduce efficiency.
⚠️ CAUTION: Avoid placing metallic objects near the contactless area.
5.2 Signature capture
Signature capture is performed using the stylus and the capacitive touchscreen.
5.3 Audio
The terminal features a speaker and a 3.5mm audio jack for headsets. When a headset is plugged in, sound is directed to it. The audio jack is on the left side of the terminal. The volume key controls headset volume. This feature is primarily for visually impaired users and not intended for music playback.
5.4 Reboot AXIUM RX7000
The AXIUM RX7000 does not have a power key. To reboot, press the "#" and "yellow cancel" keys simultaneously.
Diagram Description: An illustration highlights the "#" and "yellow cancel" keys on the terminal's keypad.
5.5 Camera
5.5.1 Front camera
The front camera is used for face photography.
Diagram Description: An illustration points to the front camera on the terminal.
5.5.2 Rear camera (optional)
The rear camera is used for scanning.
Diagram Description: An illustration shows the rear camera scanning a QR code.
6. Maintenance
⚠️ CAUTION: Ensure the power supply is disconnected before performing any maintenance.
6.1 Cleaning of the terminal
- Unplug all wires before cleaning.
- Do not clean electrical connections.
- Avoid solvents, detergents, or abrasive products that could damage the plastic or contacts.
- Do not expose the terminal to direct sunlight.
- Do not insert objects into the smart card reader slot.
6.2 Transport and storage
- Use original packaging for storage or return.
- Disconnect all cables during transport.
7. Standard
CE MARKING
The CE marking confirms compliance with European Directive 2014/53/EU for Radio Equipment, ensuring user health and safety. It also complies with harmonized standards and the RoHS Directive 2011/65/EU.
Federal Communications Commission (FCC) Statement
15.21: Modifications not approved by the responsible party may void the user's authority to operate the equipment.
15.105(b): This equipment complies with FCC Part 15 limits for Class B digital devices, designed to prevent harmful interference in residential installations. If interference occurs, users should try to correct it by:
- Reorienting or relocating the receiving antenna.
- Increasing separation between equipment and receiver.
- Connecting to a different circuit.
- Consulting a dealer or technician.
15.19 (a) (3)
This device complies with FCC Rules Part 15, subject to two conditions: no harmful interference, and acceptance of received interference.
Industry Canada (IC) Statement
This device complies with Industry Canada licence-exempt RSS standards, subject to two conditions: no interference, and acceptance of received interference.
Operation in the 5150–5250 MHz band is restricted to indoor use to minimize interference with mobile satellite systems.
The French text provides similar compliance information for Canadian regulations.
Environment (WEEE, Batteries and packaging)
This product is labeled according to EU directives for Waste Electrical and Electronic Equipment (WEEE) and Batteries. Producers are responsible for take-back, treatment, and recycling at the end of the product's life.
BATTERIES: Batteries must be disposed of at designated collection points.
MARKING
- Crossed-out waste bin: Indicates the product is electrical/electronic equipment and batteries; they must be collected separately and recycled, not disposed of with household waste. Contact retailers for disposal information.
- CE marking: Manufacturer's declaration of conformity with EU directives.
- CCSAus marking: Certification for Canada and US electrical safety.
- WEEE symbol: Indicates separate collection for recovery and recycling to reduce waste and conserve resources.
- Voltage/Current symbol: Indicates the product operates with continuous voltage, followed by ratings.
NOTES
This section is reserved for notes.
