Ingenico AXIUM DX8000 User Guide

1. Introduction

This guide helps users understand and make the best use of their new AXIUM DX8000 terminal. It provides essential information on usage, installation, maintenance, safety, and security recommendations.

Warranty/Security: Use only the provided power supply for optimal performance and safety. Maintenance must be performed by an authorized Ingenico technician. Failure to comply voids manufacturer responsibility.

⚠️ This symbol indicates an important warning.

? This symbol indicates a piece of advice.

2. Presentation

2.1 Content of the box

• AXIUM DX8000 terminal unit with paper roll
• Power adapter
• A battery pack
• This user guide

WARNING: The supplied power unit is specifically designed for the INGENICO AXIUM DX8000. Do not use other power supplies, as they may damage the terminal.

ADVICE: Keep the original package for potential future reuse during shipping.

2.2 Overview of AXIUM DX8000

The AXIUM DX8000 terminal features:

• 1) Contactless landing zone: For contactless card payments.
• 2) Easy Loading Printer: For printing receipts.
• 3) LCD and touch screen: The primary interface for user interaction.
• 4) Magnetic card reader: For swiping magnetic stripe cards.
• 5) Buzzer: Provides audio feedback.
• 6) Smart card reader: For inserting chip cards.
• 7) LEDs for Contactless Card: Indicate contactless transaction status.
• 8) Front scanner: For scanning barcodes or QR codes.
• 9) Power Key: To turn the device on/off or put it to sleep.
• 10) Volume Keys: Adjust audio volume.
• 11) Battery cover: Access to the battery compartment.
• 12) USB Type-C connector: For charging and data transfer.
• 13) Rear camera: For capturing images or scanning.
• 14) Flash: For the rear camera.
• 15) Battery socket: Connection point for the battery.
• 16) Battery compartment: Houses the battery.
• 17) Micro SD slot: For expandable storage.
• 18) Base Charging interface+: Charging port.
• 19) Lanyard hole: For attaching a lanyard.
• 20) SAM cards slots: For Secure Access Modules.
• 21) SIM 2 card slot: For a second SIM card.
• 22) SIM 1 card slot: For a primary SIM card.
• 23) Base Charging interface -: Another charging port.
• 24) Speaker: For audio output.

Specifications:

• Weight: 450g (including battery)
• Dimension (L x W x H): 198 X 83X 62.5mm
• Electrical mains network: 100-240VAC/50-60Hz Class II

3. Use of the terminal

3.1 Power on/Power off the terminal

ADVICE: Before use, always check if the paper roll is present.

Power On: Ensure the battery is installed. Press the <Power> button for approximately 1 second until the display turns on.

Power Off: Press and hold the <Power> button for over 2 seconds to display the power menu. Select '<Power off>' to shut down.

Battery Low: The terminal will automatically shut down when the battery is empty.

Terminal Restart: In case of abnormal behavior, press and hold the power button for 8 seconds to force a shutdown.

Screen Saver Mode: A short press of the power button (approx. 0.5 seconds) can turn off the screen to conserve battery.

3.2 Reading cards

Magnetic stripe card: Cards can be read bi-directionally. Ensure the magnetic stripe faces the terminal and use a smooth, consistent movement for reliable reading.

Contactless card: Bring the card firmly to the active zone. Keep the card near the reader during the transaction. LEDs on the front indicate transaction processing.

Smart card: Insert the card horizontally with the chip facing upwards. Keep it in position throughout the transaction.

3.3 Usage of Front Camera

For optimal scanning:

• Set the mobile phone screen brightness to maximum or at least 2/3 of maximum.
• Position the mobile phone screen to face the front scanning head, above the terminal screen, and keep it stationary.
• Ensure the mobile phone screen is parallel to the front scanning head.
• The ideal vertical distance between the phone screen and the scanning head is 10-30 cm, with 20 cm being optimal.

The terminal will beep upon successful scanning.

3.4 USB Type-C

The terminal features a USB Type-C connector on the left side, supporting Host and Slave connections and integrating an Audio Jack solution.

⚠️ WARNING: To prevent potential hearing damage, avoid listening at high volume levels for extended periods.

4. Installation

4.1 Recommendations

Operating conditions:

• Ambient temperature: -10°C to +50°C
• Max relative humidity: 10% to 90% (Non-condensing)

(*) Excluding battery charging

Battery charging conditions:

• Ambient temperature: 0°C to +40°C

Storage conditions:

• Ambient temperature: -20°C to +70°C
• Max relative humidity: 5% to 90% (Non-condensing)

4.2 Screen Protective film

Please remove the protective film before using the terminal.

4.3 Installing modules

4.3.1 SAM1/SAM2/SIM1/SIM2

⚠️ WARNING: Switch off the terminal before opening the battery door.

The SAM/SIM connectors are located inside the terminal within a closed compartment.

• Turn the terminal over and remove the battery door.
• SAM1, SAM2, SIM1, and SIM2 slots are identified by engraved marks on the lower housing.
• When inserting a SAM/SIM, ensure the cut corner is aligned as shown in the diagrams.
• Close the battery door securely.

ADVICE: The AXIUM DX8000 has a dual SAM slot. For two SAM cards, insert the bottom one first, then the top. For a single SAM card, insert it into the SAM1 slot (bottom).

ADVICE: SIM and SAM cards share the same form factor; pay close attention to the correct socket position.

4.3.2 MicroSD Memory Card

⚠️ WARNING: Switch off the terminal before opening the battery door.

The MicroSD connector is located inside the terminal within a closed compartment.

• Turn the terminal over and remove the battery door.
• MicroSD slots are identified by engraved marks on the lower housing.
• Insert the MicroSD card and push it fully in.
• Close the battery door.

NOTE: The terminal supports MicroSD cards up to 32GB.

4.4 Paper roll

4.4.1 Main characteristics of INGENICO paper roll

Thermal paper can be degraded by poor storage conditions. Avoid:

• Storage in hot, humid places (e.g., near air conditioners, humidity > 85%).
• Exposure to direct sunlight or ultraviolet light for extended periods.
• Contact with organic solvents (e.g., solvent-based adhesives).
• Direct contact with materials containing plasticizers (like PVC transparent folders or envelopes).
• Direct contact with <<diazo>> papers.
• Direct contact with water.
• Rubbing or pressing the paper too strongly.

⚠️ WARNING: For optimal performance, use only heat-sensitized paper approved by Ingenico.

4.4.2 Installing paper roll

Open the paper cover by lifting the catch at the top of the AXIUM DX8000 and pull the cover towards the rear.

Insert the paper roll into the compartment following the provided diagrams.

Pull the paper up to the top of the terminal, hold it in place, and close the cover.

Press simultaneously on both upper corners of the paper flap until it clicks into position.

ADVICE: When inserting a new R40 paper roll, tear off the first length (one complete turn) to avoid printing on the adhesive footprint.

4.5 Battery

4.5.1 Charging the battery

When to charge: The included battery is not fully charged for safety reasons; please charge it before initial use. Daily use will automatically charge the battery when the power adapter is connected.

How to charge: Connect the power adapter to the terminal's USB Type-C connector. Plug the adapter into a mains power outlet. The charging status is indicated on the screen.

4.5.2 Installing the battery

⚠️ WARNING: Ensure the terminal is not connected to the main electric network.

• Turn the terminal over and unclip the battery door by pushing the clips as indicated.
• Disengage the battery door.
• Take the battery pack from the box.
• Locate the battery pack connector next to the battery compartment.
• Plug the battery pack connector into its corresponding port.
• Place the battery pack into its compartment.
• Close the battery door.

4.6 Visual Impaired Accessory

Install: Install the VI accessory onto the screen.

Remove: Take out the VI accessory.

Store the VI accessory flat on the battery.

5. Recommendations

5.1 Safety

Powering down the AXIUM DX8000: Disconnect the power supply adapter from the mains network.

Lithium cell: The internal lithium cell should only be accessed by a qualified technician.

Battery:

• Use only Ingenico-approved chargers and batteries.
• Do not short-circuit the battery.
• Do not attempt to open the battery container.
• Dispose of used batteries at designated collection sites.

Battery Lifespan: Depends on features used, number of charge/discharge cycles, and operating temperature.

⚠️ CAUTION: RISK OF EXPLOSION if the battery is replaced with an incorrect type. Dispose of used batteries according to instructions.

SAM1/SAM2/SIM1/SIM2 Readers compartment: The trapdoor for these components must be in place during normal operation.

On airplanes: Switch off the terminal by removing the battery pack when on an airplane. Non-compliance may result in legal action or network access bans.

Explosion areas: Comply with regulations restricting radio equipment use in hazardous areas. The terminal must be protected by a certified cover when used near fuel pumps.

Thunderstorm weather:

Avoid using wireless terminals during thunderstorms, as electromagnetic waves can conduct lightning.

Electronic health appliances:

The terminal may interfere with health appliances (e.g., hearing aids, pacemakers). Consult your doctor or the manufacturer for advice.

5.2 Security of your terminal

The device complies with current PCI PTS security requirements. Upon receipt and regularly thereafter, check for signs of tampering, such as loose keypads or unusual wires connected to ports. The terminal detects tampering and displays a "Warning Detected" message, rendering it unusable. Contact the helpdesk immediately if this message appears.

Ensure privileged access is granted only to verified, trustworthy staff. Never leave the terminal unattended or in a location where it could be stolen or replaced.

5.3 Fixed installation

If the cardholder cannot shield their PIN entry, the device must be installed as follows:

• Angle the device at 45° or more to prevent rear oversight of PIN entry.
• Use a swivel stand for adjustable angles or fix the device in a position that prevents oversight.
• Display conspicuous notices informing customers to shield their PIN during entry.
• Position the device to prevent oversight from other customers, potentially by aligning payment lanes or using the environment to shield the keypad.
• The terminal is intended for indoor use only.

ADVICE: Position terminals to make PIN spying infeasible. Use adjustable stands to allow customers to adjust viewing angles. Ensure security cameras do not capture PIN entry. Never ask customers for their PIN; advise them to ensure they are not being overlooked.

5.4 Cleaning the terminal

Good cleaning practices:

• Unplug all wires before cleaning.
• Apply soapy water or an approved cleaning product to a soft, non-abrasive cloth.
• IMPORTANT: Apply cleaning product to the cloth, NOT directly to the terminal, to prevent damage.
• Do not clean electrical connections.
• Avoid solvents, detergents, or abrasive products, as they can damage plastic or electrical contacts.
• Avoid prolonged exposure to direct sunlight.
• Do not insert anything other than credit cards into the smart card reader slot.

5.5 Transport and storage

When transporting:

• Protect from snow, rain, and excessive sun exposure.
• Handle with care to avoid mechanical impact.
• Do not throw the unit; prevent package intrusion during transport to avoid breakage. Store in original packaging.
• Do not store in warehouses with harmful gases, flammable, explosive, or corrosive chemicals.
• Avoid strong mechanical vibrations or magnetic fields.
• Store packaging at least 15 cm above the ground and 50 cm away from heat, cold, windows, or air inlets.
• Follow specific storage conditions noted in Section 4.

6. Standard

CE MARKING

The CE marking signifies compliance with European Directive 2014/53/EU on Radio Equipment, ensuring protection of user health and safety, and electromagnetic compatibility. It also complies with harmonized standards and RoHS Directive 2011/65/EU.

Operating Frequency Band (RF)

• GSM B3: 1710-1785MHz(TX); 1805-1880MHz(RX)
• GSM B8: 880-915MHz(TX); 925-960MHz(RX)
• WCDMA B1: 1920-1980MHz(TX); 2110-2170MHz(RX)
• WCDMA B8: 880-915MHz(TX); 925-960MHz(RX)
• LTE-FDD B1: 1920-1980MHz(TX); 2110-2170MHz(RX)
• LTE-FDD B3: 1710-1785MHz(TX); 1805-1880MHz(RX)
• LTE-FDD B5: 824-849MHz(TX); 869-894MHz(RX)
• LTE-FDD B8: 880-915MHz(TX); 925-960MHz(RX)
• LTE-TDD B34: 2010-2025MHz(TX); 2010-2025 (RX)
• LTE-TDD B38: 2570-2620MHz(TX); 2570-2620MHz(RX)
• LTE-TDD B39: 1880-1920MHz(TX); 1880-1920MHz(RX)
• LTE-TDD B40: 2300-2400MHz(TX); 2300-2400MHz(RX)
• LTE-TDD B41: 2535-2675MHz (TX); 2535-2675MHz (RX)
• WiFi: 2412-2472MHz(TX/RX)
• Bluetooth/BLE: 2402-2480MHz(TX/RX)
• RF ID: 13.56MHz(TX/RX)
• GPS: 1575.42MHz±1.023MHz(RX)
• Beidou navigation: 1561.098MHz±2.046MHz

Max Of Transmit Power

• EGSM900: 33.8±1dBm (GMSK); 27.1±1dBm (8PSK)
• DCS1800: 30.3±1dBm (GMSK); 26.7±1 dBm (8PSK)
• WCDMA Band1/8: 23.4±1dBm
• LTE Band1/Band3/Band5/Band8/Band34/Band38/Band39/Band40/Band41: 23±1dBm
• Wi-Fi: 18.37±1dBm(802.11b), 14.59±1dBm(802.11g), 13.65±1dBm(802.11n20)
• Bluetooth: 9.14±1dBm, BLE: 0.21±1dBm
• RF ID: 27.71 ±1dBuA/m@3m

Environment (WEEE, Batteries and packaging)

This product is labeled in accordance with European Directives 2012/19/EU (WEEE) and 2013/56/EU (Batteries). Producers are liable for take-back, treatment, and recycling.

BATTERIES: Dispose of batteries at appropriate collection points.

THE PRODUCT: The crossed-out waste bin symbol ♻️ indicates that the product is electrical/electronic equipment and its batteries must not be thrown away but collected and recycled separately. Contact retailers for disposal information.

Packaging waste must also be collected separately for proper disposal and recycling.

Electrical power supply network: The electrical outlet must be installed near the equipment, easily accessible, and must not be short-circuited or opened.

Power Supply Label Symbols

The power supply label contains various compliance symbols:

• CCC: China Compulsory Certificate Mark
• RCM: The Regulatory Compliance Mark
• Energy Star Level 6: International Efficiency Marking Protocol
• Indoor use only: Symbol of a house
• CE: Conformité Européenne Mark
• Double insulation symbol: Square within a square
• 5 Years China RoHS symbol: Circular arrow with '5'
• 10 Years China RoHS symbol: Circular arrow with '10'
• BSMI: Taiwan conformity mark
• PSE Mark: Japan conformity mark
• Recycle symbol: Recycle in accordance with the waste electronic & electrical equipment directive
• UL Listed: Underwriters Laboratories Inc (US Compliance)
• Made from recyclable material: Recycling symbol
• LDPE: Low density version of Polyethylene
• CPE: Chlorinated Polyethylene
• Risk of explosion: ⚠️ symbol indicating risk if battery is incorrectly replaced or placed in fire
• Li-ion: Dispose of batteries at a hazardous waste collection site or recycling facility
• Direct Current: DC symbol

7. Troubleshooting

Q: The terminal cannot be started.

A: The device might be in a low energy state or running a defective application. Ensure it is powered and reset it. If issues persist, contact customer service.

Q: Printer cannot work.

A: This could be due to abnormal power supply or incorrect paper installation. Check battery status and power connection. If the battery is low, printing may fail. Ensure the printer roller and paper dust cover are correctly installed. Contact customer service if the problem continues.

Q: Transaction Processing Failure.

A: Potential causes include damaged magnetic/smart cards, damaged card reader, improper card swiping, or connection issues. Try using different cards, ensure correct swiping, or attempt manual transactions. Verify SAM and SIM card installations and local wireless network functions. Contact customer service for persistent issues.