Ingenico is a global leader in seamless payment solutions, offering secure smart terminals and payment services for merchants and financial institutions.
Ingenico is a global leader in payment acceptance solutions, widely recognized for its secure point-of-sale (POS) terminals and smart payment devices.
The company serves merchants, banks, and acquirers with a comprehensive portfolio of hardware, software, and services designed to streamline transactions in-store, online, and on mobile. Ingenico's product line includes the popular Desk, Move, and AXIUM series of payment terminals, offering robust connectivity and security for diverse business environments.
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To perform a connection test, press the 'Menu' button, select the 'Connection Test' option, and wait for the terminal to print a receipt. A distinct 'Connection OK' message indicates the device is ready.
Open the paper cover by lifting the catch located at the top of the terminal. Insert the paper roll with the paper feeding from underneath/bottom, pull a small length out, and close the cover until it clicks shut. Tear off any excess paper.
Check that the Ethernet cable is securely connected to both the terminal base and your router. If using Wi-Fi, verify the network credentials in the Administrator Menu. A green Ethernet or Wi-Fi symbol on the display indicates a successful connection.
While Ingenico manufactures the terminals, first-line support is typically provided by your bank, merchant acquirer, or the payment service provider that issued the device to you.