Need Support?
Visit telstra.com.au/support/category/broadband/nbn/how-to for extra information on how to set up your self-install kit.
Do you have any of the following alarms?
If not, please continue to page 6.
- Monitored Fire Alarm
- Back-to-Base Security Alarm
- Medical Alert Service
- Emergency Lift Phone
⚠️ IF YES, STOP! Contact your equipment providers to check that services you rely on like medical, fire and security alarms will work on the nbn network. Additional information is on page 21.
Unplug all devices from your phone sockets
Make sure you've disconnected all devices such as telephones, modems (including ADSL filters) and fax machines from your telephone wall sockets. After you've switched to the nbn, these sockets will no longer work.
[phone], [fax], [modem], [ADSL Filter]
These are the parts you need
Optional cables: Connect your devices and phone.
- Telstra Smart Modem™ 2.0
- Grey power adaptor (pre-connected to modem)
- Cable with red and yellow ends (WAN)
- Cable with yellow ends (LAN)
- Telephone cable with grey ends
- Wi-Fi fridge magnet (contains Wi-Fi Name and Password)
Identify your nbn Connection Box
Your nbn Connection Box will look like one of these units (on the right) and will either be attached to the wall or as a standalone unit. Locate the port, make sure the power is switched on and continue on to the set up steps.
Fibre to the Premises (FTTP)
Remove the cover to locate the yellow UNI-D1 port on the underside of the nbn Connection Box.
Hybrid Fibre Coaxial (HFC)
Locate the yellow port on the back of the nbn Connection Box.
Fixed Wireless (FW)
Locate the UNI-D1 port on the underside of the nbn Connection Box.
Set up steps
Follow steps 1 - 4 to get connected. On first use, your Telstra Smart Modem may automatically update its software. This will take up to 15 minutes to complete.
- Connect the WAN cable (red and yellow ends) to the nbn Connection Box and the modem.
- Connect the power adaptor to the modem and plug it in.
- Optional: Connect a phone via the cable with grey ends.
- Optional: Connect a computer or wired network via the cable with yellow ends.
Once connected, the light will show solid green on the front of the modem. Connected!
Connect your device(s) via Wi-Fi
Search for the Wi-Fi name and enter the password shown on the fridge magnet.
Repeat steps to connect your other device(s) via Wi-Fi.
Change your Wi-Fi network and password. Refer to page 21 for details.
Troubleshooting
Oh No! Something went wrong?
Here's a few tips to help you, but first, have you tried the following?
- Switch it off and back on and then wait a few minutes.
- Wi-Fi speed and other reception-related issues can be caused by the placement of your modem. Like your mobile phone, your Telstra Smart Modem needs good 4G reception to work in backup mode.
- Make sure your modem is elevated and not placed near items like fridges, fish tanks, microwaves, etc. that can interfere with your Wi-Fi.
A great guide about internet speeds can be found at https://www.telstra.com.au/broadband/nbn/nbn-speeds-explained
Still having issues?
- Try our online troubleshooting tool, which can be found at https://fix.telstra.com
- Visit https://www.telstra.com.au/support to chat with us online.
- For Telstra Smart Modem™ FAQ, please go to tel.st/smartmodem
- For more information on connecting your cordless (DECT) handset, please visit tel.st/smartmodem
- Get support at telstra.com/help
- If you require more assistance, please call 133 933 (English).
- For other languages, please visit: telstra.com.au/contact-us/multilingual-services
- To recycle your old modem: recyclingnearyou.com.au/ewastescheme
What do the lights mean on the Telstra Smart Modem?
Front Light Indicator*
- Powered on, booting up.
- Connecting.
- MOBILE BACKUP connection (Data + Voice calls).
- nbn connection.
'Mobile Signal' signal strength indicator
- Great
- Good
- Limited access
*Please move the modem for stronger signal strength on mobile backup connection. When you're in mobile backup mode, you may receive notifications from us via SMS or email.
nbn Connection Box Lights
What do the lights mean on the nbn FTTP Connection Box?
If the following lights on the nbn Connection Box or Optional Power Supply with Battery Backup unit are red, you may need to contact us for assistance. Before you do, we recommend that you switch the power to the connection box off, wait a few seconds and then switch the power back on. If the lights are still showing as red, please contact 133 933.
- Update: Your nbn Connection Box has failed to download software.
- Alarm: Your nbn Connection Box has a fault and is not working normally.
- Optical Indicator: Your nbn Connection Box has lost connection with the fibre network.
POWER, DOWNSTREAM, UPSTREAM, ONLINE lights indicate status.
Is your equipment plugged in to the right UNI-D port on the nbn Connection Box? Most often, your nbn service will be connected using UNI-D port 1 but if you're not able to get your service working, try connecting your Telstra Smart Modem™ to UNI-D 2 - 4 ports. Allow about 60 seconds to see if the new port is active. If your nbn service still does not work, please contact 133 933.
If any of the lights on the nbn Connection Box are flashing and not solid, check all cables are securely connected into the nbn Connection Box and at the wall. If they are, try turning off the power to the nbn Connection Box, wait 10 seconds and then turn the power on again. If the lights keep flashing after about 10 minutes, please contact 133 933.
What do the lights mean on the nbn HFC Connection Box?
Your nbn Connection Box has four indicator lights on the front panel. During the start-up sequence the nbn Connection Box lights will flash. Once they become solid green the service is ready.
- Power: Indicates power is available to the box.
- Downstream: Indicates the connection is ready to download data.
- Upstream: Indicates the connection is ready to upload data.
- Online: Indicates nbn network connecting.
What do the lights mean on the nbn Fixed Wireless Connection Box?
If the Status Indicator or Outdoor Unit Indicator light on your nbn connection box is red, please contact 133 933 for assistance.
| Indicator | Status | Description |
|---|---|---|
| Power Indicator | Green | Power on. |
| No Power | Check nbn box is plugged in and switched on. | |
| Status Indicator | Green flashing | Normal operation. |
| Green | Device is in test mode. | |
| Amber flashing | Device is starting up. | |
| Solid Red | There is a system fault. | |
| Outdoor Unit Indicator | Green | Online. |
| Green flashing | Activity. | |
| Red | Offline. | |
| Red Flashing | There is an error. | |
| Signal Indicator | Red | Low signal strength. |
| Amber | Medium signal strength. | |
| Green | High signal strength. |
FAQs
General nbn FAQs
- Will I be able to use my telecommunications devices during set up? During set up of your new nbn connection, you will temporarily lose access to your existing services, including your internet, telephone device(s) and medical, fire and security alarms. This means it's important you have an alternative form of communication handy during set-up, such as a charged mobile phone.
- What happens to the nbn Connection Box and other equipment if I move? All nbn supplied equipment is the property of nbn and should not be removed from your home.
- I rely on a safety-critical device, do I need to do anything before I install the nbn? If you use a medical alarm, fire alarm or lift emergency phone, contact your device provider to check that it will work on your new nbn service, or whether you'll need to find an alternative solution, such as a wireless / mobile alarm solution. You should register these devices with nbn by calling 1800 227 300 or visiting nbn.com.au/compatibility
- Will my monitored security alarm work on my new nbn connection? It's possible your monitored security alarm will work with your nbn service; however, you should check with your alarm provider before switching. You should also test your alarm on the day your new plan is activated. For more information, visit nbn.com.au/alarms
- Will my devices work during a power blackout? Devices connected to your nbn service will not work during a power blackout, so you should consider having an alternative form of communication handy, such as a charged mobile phone. If you have a safety-critical device like a medical alarm, fire alarm or lift emergency phone, speak to your device provider about alternative solutions before you install the nbn so you can keep your service active during a power blackout.
Change your Wi-Fi network and password
The Wi-Fi details we install at the factory are designed to be unique and above all secure, but we understand that you may want to change them to something else.
If you previously had an internet service with us or another provider, you can re-use those old Wi-Fi network details (network name and password) on your new modem. This means all your devices will automatically connect and you won't have to go around the house reconnecting everything.
To change your Wi-Fi details, ensure you are first connected to your home network and simply open a browser window and type in http://192.168.0.1. The user name is admin and the password is Telstra (you can change these too). Once logged in, click on the tab marked 'Wi-Fi' and click 'Save' once you have made your changes.
Telstra Smart Wi-Fi™ Boosters
Improve Wi-Fi coverage in and around your premises. Use the Telstra Home Dashboard™ to set up your Smart Wi-Fi Booster and enhance your Wi-Fi experience.
Not sure if you need a booster? Use the Telstra Home Dashboard to check your Wi-Fi performance in and around your home or office.
Available to download from the App Store and Google Play.
Where can I purchase a Smart Wi-Fi Booster?
- Visit your local Telstra store
- Purchase online at telstra.com.au/smartwifi
