ieGeek PTZ Battery Security Camera User Manual

Technical Support

For assistance, ieGeek recommends contacting their support team before returning any product. Most questions can be resolved through the online support center at http://www.iegeek.com or via the after-sale mailbox at service@iegeek.com.

Users should thoroughly read this manual before using the wireless security camera. For any issues, please email the order number and the problem to the after-sale mailbox: service@iegeek.com. ieGeek aims to provide a fast solution within 24 hours upon receiving a message.

Warming Tip:

• Before connecting the camera to Wi-Fi, ensure the Wi-Fi signal strength is over 85% for optimal performance.
• This wireless camera supports event recording even when Wi-Fi is disconnected.

Camera Introduction

The ieGeek PTZ Battery Security Camera features a comprehensive design for effective surveillance. Key components include:

Button Functions:

• Power Button: Press and hold for 5 seconds to power the camera on or off.
• Reset Button: Press and hold for 5 seconds until a 'Boogu' sound is heard to reset or restore the camera to factory settings.
• SD Card Slot: Supports local SD card storage up to 128GB.

Indicator Lights:

• Charging Indicator: Red indicates charging, blue indicates fully charged.
• Working Status Light:
  • Solid red: Network is abnormal.
  • Slow flickering red: Awaiting Wi-Fi connection and ready for device addition.
  • Fast flickering red: Wi-Fi connecting.
  • Solid blue: Wi-Fi connected successfully, camera operating normally.
• Dedicated Charging Port: Use a 5V2A power adapter to charge the camera.

APP Installation and Account Registration

Download 'CloudEdge' APP

Method 1: Download 'CloudEdge' or 'ieGeek Cam' APP from the App Store (iOS) or Google Play (Android).

Method 2: Scan the 'CloudEdge' APP QR code to download it. (The original document contained two QR codes, one for App Store and one for Google Play, which facilitate direct download of the CloudEdge application.)

Important Tips for APP Usage:

• When using the APP for the first time, allow 'CloudEdge' APP to access mobile cellular data and wireless LAN. Failure to do so may prevent adding the IP camera.
• Allow 'CloudEdge' APP to receive push messages. Otherwise, the phone will not receive alarm pushes when motion detection or audible alarms are triggered.

Register Account

New users must register via email. The steps are as follows:

1. Click "Register".
2. Follow the on-screen steps to complete account registration.
3. Log in.

Note: When registering a new account, select the correct region and country code. Cameras cannot be shared between different registered regions. It is recommended to register by email.

How to Add a Camera to APP

Before Using:

1. Insert the Micro SD card before powering on the camera; otherwise, the SD card may not be detected.
2. Place the camera and smartphone 1-3 feet (30-100 cm) away from the router for Wi-Fi setup.
3. Ensure the camera is using 2.4GHz Wi-Fi.

Wi-Fi Connection Steps:

The process involves several steps, typically guided by the CloudEdge app:

1. Tap '+' to Add Device: In the app, select the option to add a new device.
2. Select Battery Camera: Choose 'Battery Camera' from the device list.
3. Power on Camera: Follow the app's instructions to power on the camera. This usually involves holding the power button for 5 seconds.
4. Reset Device: If needed, reset the camera by holding the reset button for 5 seconds until a 'Boogu' sound is heard.
5. Input Wi-Fi Password: Enter the password for your 2.4GHz Wi-Fi network.
6. Scan QR Code: The app will display a QR code. Position the camera lens 10-15 cm (3.9-5.9 inches) from the phone screen to scan the QR code.
7. Wait for Connection: The camera will attempt to connect to the Wi-Fi network.
8. Device Added: Once connected, the device will be successfully added to your account.

Note: If the camera cannot be powered on, connect a DC 5V 2A power adapter to charge it for 15 minutes first.

Troubleshooting: Camera Fails to Connect Wi-Fi

1. Before adding a device, ensure it is in a slow flashing red light state. If the indicator is abnormal, restore the device to factory settings by long-pressing the RESET button until a 'boogu' sound is heard.
2. Confirm the camera is connected to a 2.4GHz Wi-Fi network. Network connection failures often occur when users attempt to use 5GHz Wi-Fi.
3. Verify the Wi-Fi password. The Wi-Fi password should not include single quotes ('), underscores (_), spaces, or virgules (/).
4. Check the number of devices connected to the router. Routers typically have connection limits. If the number of connected devices exceeds the maximum, new devices may not connect.
5. Ensure the QR code on the phone screen is displayed correctly and the distance between the phone and the camera lens is 10-15 cm (3.9-5.9 inches) during the scanning process.
6. Verify that the current location has good Wi-Fi coverage and a stable network (Wi-Fi signal strength greater than 80%).
7. Avoid using Wi-Fi extenders.
8. If the camera still cannot connect after checking the above, try re-downloading the APP, resetting the camera, restarting the router, and then adding the camera again.
9. If all steps have been tried without success, message ieGeek with the order number and problem description at service@iegeek.com.

Charge the Battery

The camera's built-in battery can be charged using a 5V 2A power adapter. The battery is not removable.

Alternatively, the battery can be charged with the ieGeek Solar Panel (sold separately).

For weatherproof performance, always cover the dedicated charging port with the rubber plug after charging is complete.

Charging Indicator:

• Red LED: Charging
• Blue LED: Fully Charged

Installation Guides

• Install the camera 2-3 meters (7-10 ft) above ground. This height maximizes the motion sensor's detection range.
• For effective motion detection, install the camera at an angle.

NOTE: If a moving object approaches the PIR sensor vertically, the camera may fail to detect motion.

Visual representation: A house diagram shows a camera mounted at 2-3 meters (7-10 ft) height, with a PIR detection range extending 2-10 meters outwards at an angle.

Notes on PIR Motion Sensor

The PIR detection range can be customized via the CloudEdge App's Device Settings to meet specific needs. Refer to the table below for sensitivity settings:

Important Notes on Reducing False Alarms

• Avoid facing the camera towards objects with bright lights, such as sunshine or bright lamp lights.
• Do not place the camera near outlets, including air conditioner vents, humidifier outlets, or heat transfer vents from projectors.
• Do not install the camera in locations with strong wind.
• Do not face the camera towards a mirror.
• Keep the camera at least 1 meter away from any wireless devices, including Wi-Fi routers and phones, to avoid wireless interference.

FAQs

The device prompts offline?

1. Check if the equipment is powered on and if the working light is illuminated normally.
2. Confirm the current location has good Wi-Fi coverage and a stable network (Wi-Fi signal above 75%). A third-party Wi-Fi analysis tool (e.g., "Wi-Fi analyzer") can be used to assess signal coverage and interference. If coverage is poor or interference is high, consider changing the camera's installation position, adjusting the router's position, or using a second-stage router.
3. If the device is far from the router, resulting in poor Wi-Fi signal reception, move the router closer or ensure Wi-Fi signal strength is over 85% to improve home Wi-Fi performance.
4. Delete the camera from the CloudEdge account and re-add it after resetting the device. Check if the device firmware and application program are the latest versions.
5. Avoid using Wi-Fi extenders.

Update router or Wi-Fi password?

Delete the camera from the CloudEdge account. After resetting the device, use the new Wi-Fi and password to re-add it.

Alarm pushes frequently?

1. In the app, lower the sensitivity of the motion detection alarm.
2. Check for objects in the device's field of view that might interfere with and trigger the PIR sensor, such as outdoor air conditioner units, moving cars, or passing pedestrians. Adjust the device's angle appropriately to avoid these easily disturbing objects.
3. Enable "human motion detection" and use the humanoid algorithm to filter out useless alarms.

Device doesn't detect motion events?

1. In cases of unstable network, messages may not be pushed in time after the PIR is triggered. Confirm network status and remove/re-add the camera in an environment with good network coverage.
2. Inappropriate installation position can prevent PIR triggering and detection. If the position is too high, or the object is too far or too small, the camera may not trigger. Adjust the installation position multiple times according to trigger requirements.

SD card not recognized?

1. Supports 16-128GB TF cards.
2. Before use, format the TF card as FAT32 or exFAT file system on a computer, then insert it into the camera and perform the memory card format operation on the camera again.
3. If the TF card is not recognized during use, it is generally a quality issue with the TF card. Replace it with a more stable reading and writing card.

Fast power consumption?

1. Poor Wi-Fi coverage (signal below 75%) increases power consumption.
2. High PIR trigger frequency and infrared/white light activation at night increase power consumption.
3. Frequent remote access to the camera via mobile phone increases power consumption.
4. For first use, it is recommended to discharge the battery to 10% and then charge it to 100%. This is beneficial for the lithium battery's health.

For more detailed FAQs, log in to the CloudEdge APP and search in "Me"-"FAQ"-"Help Document"-"Battery Camera".

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help. The party responsible for compliance could void the user's authority to operate this equipment (e.g., use only shielded interface cables when connecting to a computer or peripheral devices).

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This equipment complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and;
2. This device must accept any interference received, including interference that may cause undesired operation.

FCC Radiation Exposure Statement:

The equipment complies with FCC Radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and the user's body.

FCC ID: 2AZL7-ZS-GXIS