Veise User Manual

Content

• At a Glance
• App Pairing
• App Guide
• How to Lock / Unlock
• Definition
• Programming Guide
• FAQ

At a Glance

Exterior Assembly

Diagram showing the exterior of the smart lock. Key components labeled include: Keypad, User Card Touch Area, Fingerprint sensor, Keyhole, and Emergency Power Port.

Interior Assembly

Diagram showing the interior of the smart lock. Key components labeled include: Battery Cover and Multi-Function Button.

App Pairing

Step 1: Register Your Account

1. Search and download "KK Home" in Google Play or App Store.

2. Scan the [QR Code] to download "KK Home" App.

3. Tap on "Sign Up".

NOTE: If you've already downloaded the App, ensure it's updated to the latest version.

4. Complete the register information and tap "Get Code". You will receive a Verification code in the mailbox you entered to Create.

Step 2: Pair Your Lock

1. Bring your phone close to the lock, enable Location and Bluetooth permissions, then scan the QR code on the Battery Cover to add it.

NOTE: If the lock is not listed, please check the following:

• Make sure App permissions for Location and Bluetooth are both enabled for pairing.
• Wake up the Keypad screen with your palm and keep it on during pairing.

2. Start pairing. Press and hold the RES button for 5 seconds to start setup.

3. Set a new Master Code.

4. Pairing successful.

5. Choose your home Wi-Fi and enter the password to connect.

6. Wi-Fi connection successful.

NOTE: If the Wi-Fi connection fails, please follow these tips:

• Check if the Wi-Fi connection is stable.
• Ensure the network is 2.4GHz. The lock only supports 2.4GHz.
• Keep the router and lock within 65ft (20m). Avoid walls and keep away from interference sources like microwaves.
• Too many devices connected to Wi-Fi may affect the lock's connection.
• Ensure the lock's firmware and App are up-to-date. If an update is available, please upgrade promptly.

Call us at +1(855)400-3853 (Monday-Friday 9:00am-5:00pm PST), if you have any questions. ✉️ support@iveise.com

App Guide

Lock Page Overview

Tap the icon ? to lock or unlock the door.

• Activities: View records of unlocks, locks, and alerts.
• PIN Code: Create four types of passwords and manage the list.
• Fingerprint: Add and manage fingerprints. ?️
• Card: Add and manage cards.
• Settings: Access basic lock information and adjust settings. ⚙️

PIN Code

A total of 100 PIN Codes can be set and stored.

Password Types and Definitions:

• Permanent: Valid indefinitely.
• Recurring: Active during specific hours on a weekly schedule.
• Duration: Active for a predefined duration.
• One-Time: Multiple One-time Codes can be generated at once in the App and auto-deleted after use.

Change Master Code

Follow the on-screen prompts in the app to change the master code.

Privacy Mode

PIN Codes and Fingerprints unlocking will be disabled. You can unlock your door with the App, Mechanical Key, or Master Code.

NOTE: When you unlock using the App or Master Code, the Privacy Mode will be disabled.

Tap the icon to enable Privacy Mode. ?

How to Unlock

1. Unlock from outside.

1. Tap ? once in KK Home App.
2. Use your Fingerprint (Green light flashes). ?️ NOTE: It requires to pair the lock with KK Home first.
3. Enter Master / PIN Code, press ✔️. NOTE: It requires to add your fingerprint first.
4. Swipe the User Card or use the Mechanical Key.

2. Unlock from inside.

1. Press down the Lever to unlock.

How to Lock

1. Lock from outside.

1. Tap ? once in KK Home App.
2. Use your Fingerprint (Red light flashes). ?️ NOTE: It requires to pair the lock with KK Home first.
3. Touch ✔️ once or press any button for more than 1 second. NOTE: It requires to add your fingerprint first.
4. Use the Mechanical Key.

2. Lock from inside.

1. The door locks automatically when Passage Mode is off.
2. When Passage Mode is on, pressing the Multi-Function Button once locks the door, exits Passage Mode, and re-enables Auto Lock.

Definition

Auto Lock

In this mode, your smart lock will automatically lock the door after a set delay. Auto Lock is enabled by default with a 5-second delay, and can be adjusted from 5 to 180 seconds in KK Home App (Settings > Passage Mode).

Passage Mode

Press and hold the Multi-Function Button for 3 seconds or use KK Home App to enable Passage Mode. In this mode, the door stays unlocked after each successful entry and will not auto-lock. To lock the door manually, press the Multi-Function Button once, which also exits Passage Mode and re-enables Auto Lock.

Programming Guide

Important:

• If you are not using KK Home App, you can program the lock directly by following the Programming Guide.
• The default Master Code is 12345678. Please set a new Master Code before programming.
• After pairing with the App, the Master or PIN Code programmed on the lock will sync with KK Home App, allowing you to view code records directly in the App.

Change Master Code

1. Press < twice, then enter the Default Master Code (12345678), press ✔️ once.

2. When green light flashes, press 1 on the Keypad.

3. Then enter your New Master Code, and then press ✔️.

4. Enter your New Master Code again, and then press ✔️.

5. Congratulations! The programming is complete when the green indicator light flashes. You can now use your New Master Code to configure the following settings.

Add PIN Code

Follow the flow: Master Code → Press 2 → New PIN Code → Succeed (Green light flashes).

Delete PIN Code

Follow the flow: Master Code → Press 3 → Unwanted PIN Code → Succeed (Green light flashes).

Add Fingerprint

Follow the flow: Master Code → Press 4 → Scan Fingerprint 8 times (Each time succeed along with a short beep) → Succeed (Green light flashes).

FAQ

Why am I unable to check the latest records in the App?

If the Wi-Fi connection is unavailable, records won't update in real time. Please check your Wi-Fi network to ensure it's functioning properly.

How to edit, delete, or create custom codes remotely?

You can edit, delete, or add custom codes remotely only when the Wi-Fi network is working properly.

How to add fingerprints or cards?

Fingerprints or cards must be added directly at the lock. Ensure you are near the lock, as these cannot be added remotely.

Can I add multiple locks to one account?

Yes, it is able to add multiple locks in KK Home App.

Can I add a lock to two accounts?

No, you can't add locks to two accounts, but you can share your access to the other account. Please do as follows:

1. Open KK Home App and navigate to User.
2. Select Add user.
3. Choose the device you want to share.
4. Opt for sharing as Family (full permissions) or Guest (limited permissions).
5. Share with a specific user via Email or an invitation code (the user must be registered in KK Home App).

Why I failed to lock / unlock in KK Home App?

First, verify the door lock is installed correctly and ensure the key and password can unlock the door manually. If they work but the App still can't lock / unlock the door, check that the Wi-Fi connection is stable and functioning.

Why can't the lock connect to Wi-Fi after changing the batteries?

To restore the Wi-Fi connection after changing the batteries, follow these steps:

1. Ensure the batteries are alkaline AA batteries and the lock is powered on.
2. Verify if the Wi-Fi password has changed; if so, reconfigure the Wi-Fi connection.
3. Check the Wi-Fi network status for stability.
4. Reconfigure the Wi-Fi settings in the App's Settings menu.
5. Unbind the device in the App and rebind it to reconnect.

How to change the email address in KK Home App?

We regret to inform you that KK Home App currently does not support email address changes.

How to connect with Alexa?

To enable Alexa features, ensure the lock is connected to Wi-Fi. Then, follow these steps:

1. Make sure your devices are connected properly.
2. Navigate to "My" → "The Third Party Voice Services" → "Alexa" icon in KK Home App.
3. Select "Agree and link" to initiate the linking process. Follow the prompts to link your account and Skill in Alexa App.
4. Locate your device on the Alexa "Home" page or under "Devices." Click on the settings icon in the top right corner. In the settings, enable "Unlock by App" and "Unlock by voice." Create your voice code as prompted. Once configured, your device is ready for Alexa control.

How to add Google Assistant to KK Home App?

To enable Google Assistant features, ensure the lock is connected to Wi-Fi. Then, follow these steps:

1. Open KK Home App > My > Works with.
2. Click 'Google Assistant' > Click 'Agree and link'. (Note: You need to download 'Google Home' App in advance and redirect to 'Google Home' App for authorization)
3. Sign in your Google account. If not signed in, create a Google account.
4. Discover KK Home devices in Google Home App and add them to the corresponding Home.
5. Back to KK Home App, view the link status: linked with Google Assistant.
6. Control KK Home devices via Google Assistant.