Shark Navigator Lift-Away NV360 Troubleshooting Guide

My unit has no or low suction?

Plug in and turn on the vacuum.

My unit will not turn on or turns off on its own?

This issue is addressed by referring to the troubleshooting steps for this specific problem. Please see the relevant section for detailed instructions.

The brushroll is not spinning?

Follow these steps:

1. Ensure the unit is plugged in and turned on.
2. Switch the unit to "Carpet" mode II. (Note: The brushroll does not spin in the hard floor setting).
3. Place your foot on the cleaner head and tilt the handle back to engage the brushroll.
4. Now turn on the unit.
5. Check to see the status of the Brushroll indicator light.

There is a burning smell?

If the smell is from a new unit, this may be a new motor smell for the first couple of uses. Turn off and unplug the vacuum. Inspect the power cord and plug for exposed wires, burns, or obvious damage.

My unit is making an unusual noise?

Follow these steps:

1. Turn off and unplug the unit.
2. Remove the dust cup. Holding it over a trash receptacle, press the release button near the bottom of the dust cup. The bottom door will open to let dust and debris fall into the trash.
3. Open the top lid on the dust cup by pressing the top door release button. Reach inside the dust cup to ensure that no dust or pet hair is blocking the airflow through the cone-shaped screen in the center of the dust cup. Put the dust cup aside.
4. Plug in and turn on the vacuum without the dust cup on.

My unit is clogging?

You will need a coin handy to perform the following steps:

1. Turn off and unplug the vacuum.
2. Start by removing the dust cup by lifting the two side latches up from the side of the vacuum canister. Over an open trash receptacle, press the bottom button on the dust cup to remove any debris and close the lid.
3. Open the top lid on the dust cup by pressing the top door release button. Remove any debris that is blocking the airflow through the metal mesh cone in the center of the dust cup. Close the lid and set aside.
4. Detach the handle from the wand by pressing the "Handle" button on the back of the wand near the top. Turn on the unit to check suction at the end of the handle.
5. Detach the hose from the back of the canister by squeezing the two tabs. Drop a coin down one end of the handle/hose to see if it comes out the other end. If a coin does not come out, this means there is a blockage. Remove blockages, if any, and set aside the handle and hose.
6. Remove the wand from the unit by pressing the "Extension Wand" button in the back of the vacuum canister. Drop a coin down one end of the wand to see if it comes out the other end. If a coin does not come out, this means there is a blockage. Remove blockages, if any, and set aside the wand.
7. Lay the vacuum down with the nozzle head flat.
8. Carefully clean the brushroll of any hair, dirt, and debris with scissors.
9. Remove the floor nozzle hose from the unit and check for any debris or clog.
10. Reassemble the vacuum, making sure each piece clicks securely into place.
11. Plug in the unit. Place your foot on the nozzle and tilt the handle back to engage the brushroll. Turn on the vacuum.
12. Blockages should be cleared, and the vacuum should be running properly.

The unit pushes or lifts my area rugs?

Follow these steps:

1. Move the power switch setting to "position I – suction only" to disengage the brushroll.
2. Rotate the suction release collar on the handle counter-clockwise to reduce suction power.

Note: This vacuum works great on most carpets and rugs; however, due to the great suction, it may struggle with some area rugs and high/plush pile carpets.

My unit is overheating?

The vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Should this occur, perform the following steps to restart the motor thermostat:

1. Unplug the unit.
2. Allow the unit to cool down for 60 minutes.
3. After the unit has cooled for up to 60 minutes, plug it back in and press the power button.
4. If the vacuum does not restart properly, try troubleshooting for "My unit will not turn on or turns off on its own" by going to that section.

The brush is not spinning on the Pet Power Brush?

Follow these steps:

1. Turn the Pet Power Brush over so that the brushroll is facing up.
2. At the neck of the pet power brush, there is a button. Slide the button down to open the brush.

A close-up view of a Shark Pet Power Brush attachment, showing the rotating brushroll and a button mechanism located at the neck of the unit, used for opening the brush head.

Check to make sure the belt inside the brush is not broken.