Shark Navigator Lift-Away Deluxe NV360/NV361 Series: Instructions

Register Your Purchase

Register your purchase at registeryourshark.com or by calling 1-800-798-7398.

Record This Information

• Model Number:
• Date Code:
• Date of Purchase (Keep receipt):
• Store of Purchase:

Technical Specifications

• Voltage: 120 V, 60 Hz
• Watts: 1200 W
• Amps: 10A

Important Safety Instructions

Household Use Only

To reduce the risk of electric shock, this vacuum cleaner has a polarized plug. Ensure it fits your outlet correctly. If not, contact a qualified electrician. Do not force the plug or attempt to modify it.

Warnings

General Warnings:

• Use only identical replacement parts.
• Do not use the vacuum for purposes other than those described in this manual.
• Before use, inspect all parts for damage. Do not use if any parts are damaged.
• Extension cords are not recommended.
• This vacuum cleaner contains no serviceable parts.

Use Warnings:

• Do not allow children to use the appliance. Close supervision is necessary when used near children.
• Always turn off the vacuum before connecting or disconnecting motorized nozzles or accessories.
• Do not handle the plug or vacuum with wet hands.
• Do not use without filters in place.
• Only use Shark® branded filters and accessories. Failure to do so will void the warranty.
• Do not damage the power cord. Do not pull or carry by the cord, use it as a handle, or unplug by pulling the cord. Do not run the vacuum over the cord, pinch it, pull it around sharp corners, or leave it near heated surfaces.
• Do not put objects into nozzle or accessory openings. Keep openings free of dust, lint, hair, and anything that may reduce airflow.
• Do not use if nozzle or accessory airflow is restricted. If blocked, turn off, unplug, remove obstructions, then plug in and turn on again.
• Keep openings away from hair, face, fingers, uncovered feet, or loose clothing.
• Do not use if the vacuum cleaner is not working properly, has been dropped, damaged, left outdoors, or dropped into water.

Additional Safety Precautions:

• Use extra care when cleaning on stairs.
• Do not leave the vacuum unattended while plugged in.
• Keep the vacuum moving over carpet surfaces to avoid damaging carpet fibers.
• Do not place the vacuum on unstable surfaces.
• Your Shark® Vacuum may not stand on its own. Lean it against furniture or a wall, or lay it flat when taking a break.
• Do not use to pick up: liquids, large objects, hard or sharp objects (glass, nails, screws, coins), large quantities of dust (drywall dust, fireplace ash, embers), smoking or burning objects (hot coals, cigarette butts, matches), flammable or combustible materials (lighter fluid, gasoline, kerosene), or toxic materials (chlorine bleach, ammonia, drain cleaner).
• Do not use in poorly lit areas, on wet or damp surfaces, outdoors, or in enclosed spaces with explosive or toxic fumes or vapors.
• Turn off all controls before plugging in or unplugging.
• Unplug when not in use and before any maintenance or cleaning.
• Hand wash filters with water only. Washing with cleaning chemicals could damage the unit.
• During cleaning or maintenance, do not cut anything other than hair, fibers, or string wrapped around the brushroll.
• Allow all filters to air-dry completely before replacing to prevent liquid from being drawn into electric parts.
• Ensure the dust cup and all filters are in place after maintenance.
• Secure the power cord around the cord hooks during storage.

Getting to Know Your Shark Navigator® Lift-Away® Deluxe

Your new vacuum cleaner can be configured into different cleaning modes:

• Upright Mode: For floors and carpets.
• Lift-Away® Mode: Use the portable pod for hard-to-reach places.

Included Accessories:

• Handle with Stretch Hose
• Accessory Holder
• Extension Wand
• Portable Lift-Away® Pod
• Motorized Floor Nozzle
• Dusting Brush
• Crevice Tool
• Air-Driven Pet Brush
• Appliance Wand

To purchase additional accessories, visit sharkaccessories.com.

Assembly

1. Place the floor nozzle on a level surface. Align the opening on the Lift-Away® pod with the tube on the floor nozzle and lower the pod until it clicks into place. Ensure the latching mechanism is fully locked for electrical connection.
2. Attach the end of the extension wand to the tube on the back of the Lift-Away pod until it clicks.
3. Slide the accessory holder over the extension wand, aligning the tab with the groove and pushing down.
4. Insert the handle into the top of the extension wand until it clicks.
5. Store the dusting brush and crevice tool on the accessory holder mounts.

Usage

1. Gently press the floor nozzle down with your foot while grasping the handle and tilting it back. The brushroll will not spin unless the nozzle is flat and the handle is tilted back.
2. When finished vacuuming, turn the vacuum off.
3. You can carry your vacuum cleaner in both modes by the carry handle on top of the dust cup.

Suction Release Collar:

To adjust suction, rotate the collar on the handle. Rotate counterclockwise to open the valve and reduce suction. Rotate clockwise to close the valve and increase suction.

Maintenance

Recommended Cleaning Schedule:

• Dust Cup: Empty after each use.
• Pre-Motor Filter Kit (XFF350 - Foam & Felt): Clean every 3 months.
• Post-Motor Filter (XHF350 - HEPA): Clean every 2 years.

Note: Hand wash filters with water only. Allow all filters to air-dry completely (at least 24 hours) before replacing. Do not use a hair dryer or other heating methods.

Checking for Blockages

Blockages can cause overheating and shutdown. Check potential blockage areas after heavy use, or if suction is lost.

1. Detach the stretch hose from the back of the pod by squeezing the tabs and pulling up. Check the hose and pod openings.
2. Remove the dust cup and extension wand, and separate the pod from the nozzle. Check all openings for blockages.
3. Detach the hose on the motorized floor nozzle at the top (squeeze tabs and pull) and at the bottom (pull connector). Check all openings for blockages.

Troubleshooting

Vacuum is not picking up debris. No suction or light suction.

• Check filters; clean if necessary.
• Empty the dust cup.
• Check hose, connections, wand, nozzles, and accessories for blockages.
• Remove hair or fibers wrapped around the brushroll.
• Rotate the suction release collar clockwise to increase suction.

Vacuum lifts area rugs.

• Turn off the unit to disengage the brushroll. Move the switch to position "I" (bare floors) for suction-only cleaning.
• Reduce suction by rotating the suction release collar counterclockwise.

Brushroll does not spin.

• If the Brushroll Indicator Light is red, turn off and unplug the vacuum, disconnect the nozzle, and remove the blockage.
• With the power on, recline the handle to automatically turn on the brushroll.
• Ensure the On/Off switch is set to position "II" (Brushroll ON).

Vacuum turns off on its own or indicator light flashes red.

This vacuum has a motor-protective thermostat. If it overheats, the thermostat automatically shuts off the suction motor.

To restart the thermostat:

1. Turn off and unplug the vacuum.
2. Empty the dust cup and clean filters.
3. Check for blockages in the hose, accessories, and inlet openings.
4. Allow the unit to cool for at least 45 minutes.
5. Plug in and turn on the vacuum.

If the hose is not fully connected to the pod, it can cause a poor electrical connection and the hose can come loose, turning the vacuum off.

Ensure proper connections:

1. Turn off and unplug the vacuum.
2. Empty dust cup and clean filters.
3. Check for blockages.
4. Remove the cord from the cord hook so the hose latch is visible.
5. Ensure hose, wand, and handle are securely clicked into place at all connection points.
6. Plug in and turn on the vacuum.

If the vacuum still does not start, contact Customer Service at 1-800-798-7398.

5-Year Limited Warranty

SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of 5 years from the date of purchase when used under normal household conditions and maintained according to this manual.

What is covered:

• Defective original unit or non-wearable components will be repaired or replaced for up to 5 years from the original purchase date.
• Warranty coverage for replacement units ends six months following receipt or the remainder of the existing warranty, whichever is greater.

What is not covered:

• Normal wear and tear of wearable parts (e.g., foam filters, HEPA filters, pads).
• Units tampered with or used for commercial purposes.
• Damage caused by misuse, abuse, negligent handling, or mishandling in transit.
• Consequential and incidental damages.
• Damage from shipping, repairs, service, or alteration performed by unauthorized personnel.
• Products purchased, used, or operated outside of North America.

How to get service:

Visit sharkclean.com for product care/maintenance self-help. Contact Customer Service at 1-800-798-7398 for product support and warranty service options.

How to initiate a warranty claim:

Call 1-800-798-7398 to speak with a Customer Service specialist. Return and packing instructions will be provided.

For Customer Service hours, visit sharkclean.com.

Replacement parts are available at sharkaccessories.com.

This warranty gives you specific legal rights, and you may have other rights that vary from state to state.