Bestway Lay-Z-Spa Owner's Manual

This manual provides essential information for the safe installation, operation, and maintenance of your Bestway Lay-Z-Spa. Please read and follow all instructions carefully.

For support, FAQs, manuals, videos, or spare parts, visit www.bestwaycorp.com/support or the Bestway YouTube channel.

Important Safety Instructions

READ AND FOLLOW ALL INSTRUCTIONS.

This manual contains warnings, instructions, and safety guidelines to address common risks associated with water recreation. Always use caution, common sense, and good judgment. Retain this information for future use.

Electrical Safety

• The spa must be supplied through an isolating transformer or a residual current device (RCD) with a rated residual operating current not exceeding 30mA.
• Use an earthed power source.
• The power source on the wall should be more than 4m away from the pool.
• Connect to a grounded mains supply socket with a supply cord fitted with a plug and PRCD with a tripping current of 10mA.
• Plug directly into an earthed socket-outlet of fixed wiring.
• Ensure the plug is accessible after installation.
• Consult a qualified electrician for any questions regarding electrical installations, which should follow national wiring rules.
• Do not bury the cord and locate it to minimize abuse from equipment.
• CAUTION: To avoid hazards from inadvertent resetting of the thermal cut-out, do not supply the appliance through an external switching device like a timer or a circuit switched on/off by the utility.
• RISK OF ELECTRIC SHOCK: Do not use the spa when it is raining, thundering, or lightning.
• Do not use extension cords; provide a properly located outlet.
• Do not plug or unplug with wet hands.
• Never operate any electrical appliance while in the spa or when your body is wet. Keep electric appliances (light, telephone, radio, television) at least 2m away from the spa.
• Install at least 2m from all metal surfaces.
• No part of the appliance should be located above the bath during use.
• Parts with live parts (except safety extra-low voltage parts not exceeding 12V) must be inaccessible. Electrical components must be located or fixed so they cannot fall into the spa.
• The power cord has an incorporated PRCD. If current leakage exceeds 10mA, it will cut off power. Unplug and stop use immediately. Do not attempt self-repair.
• If the supply cord is damaged, it must be replaced by the manufacturer, service agent, or similarly qualified persons.

Risk of Injury

• Water temperature should not exceed 40°C (104°F). Between 38°C (100°F) and 40°C (104°F) is safe for adults. Lower temperatures are recommended for children and extended use.
• Pregnant women should limit water temperature to 38°C (100°F) and use for no more than 10 minutes at a time due to potential fetal damage.
• If water feels too hot, measure temperature with an accurate thermometer before entering. If above 45°C, stop use until it cools below 40°C.
• External thermometer readings may differ from the control panel by approximately 3 degrees due to location.
• Alcohol, drugs, or medication before or during spa use can lead to unconsciousness and drowning risk.
• Obese individuals and those with heart disease, high/low blood pressure, circulatory problems, or diabetes should consult a physician before use.
• Consult a physician if using medication that may cause drowsiness or affect heart rate, blood pressure, or circulation.
• Avoid putting your head underwater.
• Avoid swallowing spa water.
• Consider that comfortable temperature may be lower than the maximum safe temperature.
• Never operate with broken or missing inlet/outlet pipes. Do not attempt to replace them yourself.
• Never pour water hotter than 40°C (104°F) directly into the spa.
• Do not use the spa alone.
• Individuals with infectious diseases should not use the spa.
• Do not use immediately following strenuous exercise.
• Leave the spa immediately if feeling uncomfortable or sleepy.
• Enter and exit slowly and cautiously; wet surfaces are slippery.
• Test the pump before each use following its instructions.
• Always keep the plug dry; plugging in with a wet plug is forbidden.
• Always unplug before cleaning/maintenance or when leaving unattended.
• Never wear contact lenses in the spa.
• DANGER - Risk of Injury: Suction fittings are sized for specific water flow. Ensure compatible flow rates when replacing fittings or the pump. Never operate with broken or missing suction fittings. Never replace a fitting with one rated lower than the original.
• CAUTION: After 3-5 years of use, have main components (heating element, air blower motor, non-return valves) checked by a professional electrician.

Non-Swimmers Safety

• Continuous, active, and vigilant supervision by a competent adult is required at all times, especially for weak swimmers and non-swimmers. Children under five are at the highest risk of drowning.
• Designate a competent adult to supervise the spa each time it is used.
• Weak swimmers or non-swimmers should wear personal protection equipment.
• When the spa is not in use or unsupervised, remove all toys from the spa and surrounding area to avoid attracting children.

Safety Devices and Equipment

• Use a safety cover or other safety protection device, and secure doors/windows to prevent unauthorized access.
• Barriers, covers, and alarms are helpful but not substitutes for continuous adult supervision.
• Keep rescue equipment (e.g., a ring buoy) nearby if appropriate.
• Keep a working phone and emergency numbers near the spa.
• Consult experts and local authorities regarding childproof fencing, safety barriers, lighting, and other safety requirements.

Safe Use of the Spa

• Encourage all users, especially children, to learn how to swim.
• Learn Basic Life Support (CPR) and refresh knowledge regularly.
• Instruct all spa users, including children, on what to do in case of an emergency.
• Never dive into shallow water.
• Do not use the spa when under the influence of alcohol or medication that impairs judgment.
• Remove covers completely from the water surface before entering the spa.
• Protect occupants from water-related illnesses by advising proper water treatment and hygiene. Consult the water treatment guidelines in the manual.
• Store chemicals out of the reach of children.
• Use signage provided on the spa or within 2 meters of the spa.
• Store removable ladders safely where children cannot climb on them.
• Children aged 8 and above, and persons with reduced capabilities, can use the appliance if given supervision or instruction and they understand the hazards. Children shall not play with the appliance.
• Water attracts children; always attach a spa cover after each use.
• DANGER - Risk of Accidental Drowning (especially children under 5 years): Exercise caution to prevent unauthorized access by children. Ensure children are kept under constant adult supervision.

Safe Water Maintenance and Chemical Use

• Always add chemicals to water, not water to chemicals, to avoid hazardous reactions.
• Refer to the "MAINTENANCE" section for cleaning, water maintenance, and disposal information.
• Do not use the spa during chemical maintenance.
• Do not dose chemicals manually while bathers are present.
• Consult local government for water regulations related to filling the spa.

Safe Setup and Storage

• Do not unfold or inflate the spa if the ambient temperature is below 15°C (59°F). Inflate indoors first, then move outdoors.
• If the outdoor temperature is lower than 6°C (42.8°F), the spa heater must always be on. The Freeze Shield™ system keeps the internal temperature between 6°C (42.8°F) and 10°C (50°F) to prevent freezing damage.
• CAUTION: If alarms appear, the Freeze Shield™ system may not be working. Check spa status if outdoor temperature is below 6°C (42.8°F).
• For long-term absence when temperatures may fall below 6°C (42.8°F), disassemble and store the spa.
• When not in use for extended periods (e.g., winter), disassemble and store indoors.
• Do not place the spa on a slippery surface or one with sharp objects.
• Never operate the pump unless the spa is filled with water.
• Use only accessories provided or approved by the manufacturer.
• Refer to the manual for installation information.
• Empty the spa and clean the filter (drain/dry if applicable) when it is emptied.
• Examine equipment before use. Notify Bestway of any damaged or missing parts at purchase. Verify components match intended models.
• This product is not intended for commercial use.
• Keep the spa cover on to minimize heat loss between uses. Ensure it is fitted tightly. When not in use, keep the cover off the ground to maintain cleanliness. Store it appropriately.
• Consider lowering the set water temperature when the spa is not in frequent use.
• Depending on conditions, turn off the heater if not using the spa for an extended period, if the option is available.
• Use an insulating ground cloth underneath the spa to minimize heat loss.
• Maintain clean filters for pump performance and to avoid unnecessary water replacement/re-heating.
• Keep the spa away from rest areas to minimize noise.
• Do not place the cover on the ground or dirty surfaces.
• When in use, place the cover in a clean, dry area. Avoid wooden tables or decking. A cover lifter is recommended, especially for rental settings.
• Consult a qualified contractor or structural engineer to verify support material strength for the spa's load.

Pre-Setup

Checklist

Verify that the equipment components represent the model intended for purchase. For damaged or missing parts, visit bestwaycorp.com/support.

Choose the Correct Location

The spa can be installed indoors or outdoors, above ground, and is portable.

For Spas Equipped With Wi-Fi:

Refer to the Spa Wi-Fi instruction leaflet included in the package.

For All Spas:

The installation surface must meet the following technical characteristics:

• The surface must uniformly support the combined weight of the water and users throughout the spa's installed time.
• An adequate drainage system is required for overflow water.
• The surface must be flat and smooth. Inclined or uneven surfaces can create unbalanced loading and damage the structure.
• The surface must be clear of any objects that could damage or perforate the bottom of the spa due to the water's weight.
• The location must not have overhead power lines or trees. Ensure there are no underground utility pipes, lines, or cables.
• The selected position must be far from the house entrance.
• Do not position equipment or furniture around the spa, as water leakage could cause damage.
• Do not install on carpet or other porous materials that promote moisture, bacteria, or are affected by water treatment chemicals.
• Consult local government authorities for installation regulations.

Suggested set-up surfaces: grass, ground, concrete, and other suitable surfaces.

Not suggested surfaces: mud, sand, gravel, deck, balcony, driveway, platform, soft/loose soil, or surfaces not meeting the above conditions.

Indoor Installation

• Be aware of humidity effects on wood, paper, etc. Provide ample ventilation. Consult an expert if more ventilation is needed.
• Maintain suitable air treatment (ventilation and dehumidification) for bather safety and comfort.
• Empty the spa before removing it from the indoor location.

Outdoor Installation

• The surface must be clear of aggressive plants and weed species, as vegetation can grow through the liner and cause leaks. Eliminate grass or vegetation that may cause odor or slime.
• Protect the spa from direct sunlight exposure by a cover when not in use.

Installation

Follow the drawings printed on the package for installation instructions. These drawings are for illustration purposes only and may not reflect the actual product or scale.

Recommendations During Installation

• Keep the spa away from rest areas to minimize noise disturbance.
• Maintain at least 1m clearance around the spa.
• Sea water is not recommended as it can corrode internal metal components.
• The filtration system is designed for the filter cartridge only; other components may cause damage and are not covered by customer service.

Inflation Information

• When inflating, some air expulsion from the hose connection area is normal.
• Do not cover the holes on the base of the inflation hose, as this can over-inflate the liner and damage the structure.
• Do not use an air compressor to inflate the spa.
• Do not drag the pool on rough ground to prevent damage to the spa liner.

Hand Pump Pressure Gauge (For Drop Stitch Spa)

The gauge shows air pressure higher than 5 psi. It will not show a value if the pressure is lower than 5 psi.

Air Valve Check (For Drop Stitch Spa)

If the air valve is loose, use the provided wrench to fasten it. Hold the backside of the air valve from the inner side of the spa wall and turn the wrench clockwise. Do not adjust the air valve connector when the spa is in use.

Using the Spa

Control Panel

The control panel features several buttons for operation:

• LOCK/UNLOCK BUTTON: Press for 3 seconds to lock or unlock the pump. An auto-lock engages after 5 minutes of inactivity.
• POWER-SAVING TIMER BUTTON: Set heating time and duration. Press the button, adjust heating duration (1-999 hours) and activation time (0-999 hours) using the +/- buttons, then confirm. The LED indicates status. This function needs to be reset after each cycle.
• HEAT BUTTON: Press to activate the heating system. The light turns red when active and green when the set temperature is reached. The filtration system starts automatically when heating is activated and continues after heating stops.
• MASSAGE SYSTEM BUTTON: Press to activate the massage system, which has a 30-minute auto-shutoff. The light turns red when activated. Do not run the massage system with the cover attached, as it can cause irreparable damage. Heat and massage can be activated simultaneously.
• 2-LEVEL MASSAGE REGULATION (Wi-Fi Models): Push once for full power, again to stop, again for lower power, and again to shut off. Ensure massage is at full power when inflating the liner.
• TEMPERATURE ADJUSTMENT BUTTONS: Use the +/- buttons to adjust the water temperature between 20°C (68°F) and 40°C (104°F). The default is 35°C (95°F).
• ON/OFF BUTTON: Press and hold for 2 seconds to activate or deactivate all functions.
• °C/°F TOGGLE: Switches between Celsius and Fahrenheit display.
• WATER FILTER BUTTON: Turns the filter pump on and off. The button turns red when activated.

Wi-Fi Activation (For Wi-Fi Models)

Refer to the spa Wi-Fi instruction leaflet for operation instructions.

Water Heater Rate

The heating rate may change based on outdoor temperature (below 15°C/59°F) or if the cover is not in position. Ensure the cover is on to minimize heat loss and contamination. The displayed water temperature may vary from an external thermometer by up to 2°C (35.6°F).

Winter Use Instructions

To prevent damage during winter, follow these suggestions:

• If outdoor temperature is below 10°C (50°F), keep the spa package indoors above 15°C (59°F) for easier setup.
• Inflate the spa liner in a room above 15°C (59°F).
• When setting up outdoors, ensure the water used for filling is above 6°C (42.8°F) to avoid E03 alarm.
• The spa can be kept on in winter when the temperature is lower than 6°C (42.8°F). The Freeze Shield™ system maintains water temperature between 6°C (42.8°F) and 10°C (50°F) to prevent freezing.
• If outdoor temperature is below 6°C (42.8°F), the heater must always be on.
• If alarms appear, the Freeze Shield™ system may not be working. Check spa status if outdoor temperature is below 6°C (42.8°F).
• For long-term absence during freezing temperatures, disassemble and store the spa.
• Do not use the spa when the ambient temperature reaches -10°C (14°F).

Heating Time

The following table provides estimated heating durations to reach 40°C (104°F). Run the filter system for at least a minute to display the current water temperature.

Always cover the spa when heating. Do not switch off the heater if the temperature is lower than 6°C (42.8°F) when the spa is filled with water.

Spa Heater Specification

Maintenance

CAUTION: Ensure the pump is unplugged before maintenance.

Liner

Liner may appear to lose air due to ambient temperature changes affecting internal air pressure. Block air pipes with caps and install stoppers on debris screens when detaching the pump to prevent water leakage.

Cover

Clean the cover periodically inside and out with a gentle detergent.

Filter Cartridge

• Check and clean the filter cartridge daily for optimal performance.
• Replace the filter cartridge weekly, or if it remains soiled after washing.

Water

Pollutants can cause bacterial, algal, or fungal growth. Clean the spa as necessary. Change water completely and disinfect if stains, biofilms, or unwanted by-products occur. Observe draining regulations.

• Maintain clean and chemically balanced water. Cleaning the filter cartridge alone is insufficient. Use pool chemicals and chlorine or bromine tablets with the chemical dispenser.
• Water quality depends on usage frequency, number of users, and maintenance. Change water every 3 days if no chemical treatment is performed.
• Use tap water for filling to minimize mineral influence.
• Shower before use to prevent cosmetic products, lotions, and skin residues from degrading water quality.
• Do not throw chemical products directly into the water; this can damage the material and discolor the PVC.

Chemical Tablets (Not Included)

• Remove the chemical dispenser when the spa is in use.
• Test water chemistry with a test kit after chemical maintenance and before use. Recommended balance: pH 7.4-7.6, Total Alkalinity 80-120ppm, Free Chlorine 2-4ppm.
• Spa damage from chemical misuse is not covered by warranty. Handle pool chemicals with care due to health risks.
• Consult your local pool/chemical supplier for maintenance information and follow manufacturer instructions.
• Overuse of chemicals can discolor printing and damage the spa liner.

Disassembly and Storage

Draining

Follow the drawings in the manual for draining procedures.

Drying

Ensure all parts (pump, liner chamber, massage chain, inflatable cover) are completely dry to prevent mildew and extend spa life. Water in the liner chamber and cover comes from humidity.

Cleaning

Use soap and water to clean spa walls, rinsing thoroughly. Avoid hard brushes or abrasive cleaners.

Deflating (For Inflatable Spas)

Use the deflation function to remove air for easier packing and storage. Follow manual drawings.

Repairing

For PVC Material:

Use the provided PVC repair patch. Clean the area, peel the patch, and press it firmly over the repair area. Wait 30 seconds before inflation.

For Duraplus™™ PVC Material:

Use the provided PVC patch and glue (not included). Clean and dry the area, cut the patch to size, apply glue to one side of the patch, wait 30 seconds, place the patch over the damaged area, smooth out air bubbles, and press firmly for two minutes. Wait 30 minutes before inflation.

Storage

• Ensure all accessories, spa liner, inflatable cover, and pump are completely clean and dry before storing. Mold can result from damp storage.
• Fold the spa liner only if the environment temperature is above 10°C (50°F).
• Store the spa in a dry place with moderate temperatures (10°C/50°F to 38°C/100°F).
• Store the liner and cover inside a carton box for better protection.

Troubleshooting

Wi-Fi Setup Issues

Error Codes

Diagram Descriptions

The manual includes diagrams illustrating key procedures:

• Spa Setup: Visual guides show how to inflate the spa, connect the pump and control unit, attach hoses, and position the spa.
• PRCD Plug Test: Diagrams demonstrate plugging in the PRCD, pressing the 'TEST' button, and then pressing the 'RESET' button to verify functionality.
• Heating Reset: An illustration shows how to use a thin object to press the reset button on the pump.
• Filter Cartridge Maintenance: Visuals depict removing the filter from the housing, cleaning it, and reinserting it. Instructions also cover replacing the filter if it remains soiled after washing.
• Air Valve Check: Diagrams show how to check for leaks around the air valve and how to tighten it using a wrench.