Hiseeu 4G Security Camera User Manual

Letter of Thanks

Thank you for your trust to purchase a wireless security camera from Hiseeu. We appreciate your support, which enables us to pursue our dream and develop Hiseeu products. We value your suggestions for becoming a world-leading brand in video surveillance products and solutions. Hiseeu CCTV prioritizes customer needs, ensuring quality from raw materials to shipping. Our cameras are built with advanced chipsets, and power plugs are certified for safety (CE, FCC, UL). Each camera undergoes strict testing before shipment.

As a growing company, we regularly release new products globally. VIP customers are welcome to test new Hiseeu releases. We encourage satisfied customers to share their product experience on Amazon, as reviews help shape our business and inform other customers. Your support is our motivation.

For any questions, please contact us:

• Amazon Email: Johnny@hiseeu.com (For US)
• Jason@hiseeu.com (For UK&EU)
• Hotline: +1 917 338 1084 (For US)
• Wechat/WhatsApp: +8613392810296
• AliExpress Email: support@hiseeu.com
• Whatsapp number: +8618126465980
• Web: www.hiseeu.com

Important Features about Hiseeu 4G Wireless Security Camera

1. The camera is a 4G wireless security camera, allowing operation in any location with cellular coverage.
2. It cannot connect to your home WiFi network.
3. For normal operation, ensure a nano SIM card (included) with an active cellular data plan is inserted.
4. To recharge the SIM card, open the Ubox app, navigate to 'setting' ⚙️, select '4G traffic service', and choose a data plan. Contact Hiseeu global customer service for any recharging issues.

Screenshots show the Ubox app interface for managing 4G traffic services, including recharge options and a QR code for device identification.

Battery Camera Series

Thank you for purchasing Hiseeu solar cell camera and battery camera series.

• Model: C30, Asin: B08HN4QXBY
• Model: C40, Asin: B08ZN3Q4DN
• Model: WTD803, Asin: B09MCR246C
• Model: WTDA03, Asin: B096XPT915
• Model: C80, Asin: B09TGPFNMN
• Model: C70, Asin: BOB4K75F2P
• Model: TDA73, Asin: BOBG5T7LQJ
• Model: TD473, Asin: BOBGR2HTX7

Publish Product Review Method

Are you satisfied with our products and services? Hiseeu respects your experience and aims to provide the best customer service. Please consider sharing your feedback:

1. Log in to your Amazon account.
2. Click on Purchase History Order.
3. Write product reviews.

Special offer: Gift a SD card ?.

Out Of Box Audit

After receiving the product, please check all items in the package. Contact us if any items are missing or damaged.

Packing list

Interface Description: TDA73

A diagram illustrating the Hiseeu TDA73 camera. It shows the solar panel connected to the camera body. Labeled components include: Power Port, Indicator Lights, Lens, Human Infrared Sensor (PIR), Spotlight, Antenna, Solar panel slot, MIC, Base, Light Sensor, and Infrared light.

Interface Description: TD473

A diagram illustrating the Hiseeu TD473 camera. It shows the SIM (4G) Card slot and TF Card Slot (chip facing up) on one side, with a Charging port and On/off Button. Another view shows the Solar panel slot. The front of the camera displays Indicator Lights, Lens, MIC, PIR, Antenna, Dual source Light, and Light Sensor.

Indicator Light Introduction

1. Red light always on: 4G signal is too weak. Check antenna position/orientation.
2. Red and blue lights flash alternately slowly: Insufficient traffic or payment arrears. Replace SIM card or recharge.
3. Red and blue lights flash alternately: Device does not detect SIM card. Confirm SIM card insertion.
4. Red light flashing: Equipment is faulty. Contact after-sales service.
5. Blue light flashes quickly: Connection to server is abnormal.
6. Purple and other light flashing: Automatic network access failed. Set the APN.

App Installation

Scan the following QR code [QR Code] or search "Ubox" in the App store or Google Play to download and install the App.

App Registration

(1) Open the app and click "Register" to create an account. Agree to the terms and your email box will receive a verification code. (Allow all permissions for better user experience). (2) Set and confirm your login password, then press 'Register'.

Screenshots show the Ubox app registration process. The first screen prompts for email and password, with options to agree to terms and privacy policy, or log in with existing accounts. The second screen confirms registration completion and mentions a verification email. The third screen shows the login interface.

(3) Click the verification link in your email to complete the process. (4) Enter your email and password, then click login. The app may auto-fill account information.

Camera Connection

(1) Click "Add a Device". (2) Click "Setup 4G Device".

Screenshots guide the camera connection process. They show the 'Device list' screen, the 'Setup' menu with options for 'Setup WiFi Device', 'Setup WIFI suit', and 'Setup 4G Device'. Subsequent screens display 'Discover Devices' with instructions to insert SIM and wait for the blue LED, a 'Scan QR code' screen for connecting the camera to the phone, and a final 'Device list' confirming successful setup.

(3) Insert the SIM card, power on the device, and wait for the blue LED to light up before pressing Next. Refer to the configuration considerations: confirm SIM card insertion, data sufficiency, signal strength, and antenna installation.

(4) Find the UID QR code on the device and scan it with the app. (5) The app will search for the device online (5-60 seconds).

(6) Select the device name and location, then press 'Done'. (7) The device will appear in the device list, indicating successful setup.

App Function Settings

Screenshots of the Hiseeu camera app interface display various controls: SD/HD mode toggle, volume controls, screenshot button, microphone button for two-way audio, recording button, cloud/SD storage access, PTZ controls (zoom, rotation), mode switch (color/infrared), and full-screen toggle.

1. Switch between SD/HD mode for clear images.
2. Turn on camera volume for two-way audio. Ensure phone volume is also up.
3. Take screenshots of important pictures and save them to the album.
4. Use the microphone button for two-way audio communication.
5. Manually record videos and save them to the phone or album.
6. View videos stored in cloud storage or on an SD card.
7. Control PTZ camera rotation, adjust speed, and zoom in/out.
8. Switch between full color (with floodlights) and infrared mode.
9. Switch between full screen and landscape view.

Camera Settings

Select the gear icon ⚙️ to adjust camera settings.

Screenshots show the 'Device Settings' menu, allowing adjustment of Device name, Memory card options (including formatting), Image flip, Scene mode, Detection sensitivity, Device alarm, Arming setting (with time period configuration), Sleep delay, Retry Time, and Firmware update. A 'Basic settings' section displays Device ID, Vendor, Model, and firmware versions.

Memory card

If your SD card is not recording, click 'Format'. Important tips for memory cards: use Class 4 speed or higher, FAT32 format, and brand-name cards for guaranteed compatibility.

Image Flip

Change the camera image angle based on different scenarios.

Scene mode

In Normal mode, manually select infrared or floodlight for low-light scenes. In Night vision mode, floodlights turn on when motion is detected, which may affect power consumption.

Detection Sensitivity

Adjust motion detection sensitivity to High, Middle, or Low.

Device alarm

Enable this option to receive alarm messages.

Arming alarm

Set arming time periods for alarms.

Sleep delay

Adjust the duration of motion detection alarm videos: No delay (5s cloud video), 15s sleep (10s cloud video), 30s sleep (20s cloud video), 60s sleep (30s cloud video).

Retry Time

The camera will automatically try to reconnect if it goes offline.

Firmware update

Click to upgrade online.

Alarm Push & Basic Settings

Click the bell icon ? to turn the alarm push button on or off.

Basic settings

a. Click the user icon ? to access settings:

1. View Device ID.
2. Share device permissions.
3. 4G data recharge or inquiry.
4. Cloud service package purchase.

b. Click the cloud icon ☁️ to view videos saved by cloud storage (requires purchasing a service plan).

Album & Me Section

a. Click the album icon ?️ to view saved screenshots and videos.

b. Click the user icon ? for the 'Me' section. This section provides access to Cloud service, My friends, Common settings, Frequently asked questions, Application Wizard, Contact us, Network diagnosis, and About information, along with a Logout option.

Cloud Service & My Friends

Click to order cloud storage services with various plans. Click to view friends with whom you have shared the device.

Common Settings

Configure various settings:

1. Mute when viewing device.
2. Mute when playback.
3. Set default resolution (e.g., HD).
4. Show battery percentage.
5. Enable Alarm vibration.
6. Set Alarm ringtone.
7. Change Talk voice.
8. Enable Two-way voice.
9. Clear cache data.

Frequently Asked Questions

Click to view frequently encountered problems with the camera.

Application Wizard

Show application wizard again.

The FAQ section addresses common queries regarding device requirements, setup, connectivity, data usage, and troubleshooting.

• 1, What are the requirements for mobile phone and network?
• 2, Is there anything to pay attention to about user registration?
• 3, Why is it necessary to enter a home address after app registration?
• 4, Why is WiFi connected, but the WiFi name is not displayed during configuration?
• 5, How to add a WiFi smart device, and what to do if the device always fails to be added?

Answer: The app supports QR code and sonic wave configuration for WiFi connection. Check the following if configuration fails:

• Ensure the smart device is in configuration mode (e.g., blue lights flashing).
• If configuration fails, check the LED status: blue light blinking or red light indicates issues. A steady blue light means configuration information was received. A steady red light may indicate an incorrect WiFi password or router coverage issues.
• If the blue light is steady but configuration fails, it might be tied to another account; contact after-sales service.
• If all checks pass, try restarting your phone and router.

Contact Us

If you have any questions while using the camera, submit your inquiry to customer service for assistance.

A screenshot of the 'Contact us' screen within the app allows users to submit issues with fields for Title, UID, Light status, problem description, and picture uploads.

Frequently Asked Questions

1. Q: How to solve the failure to add camera?
   A: 1) Confirm SIM card is inserted. 2) Confirm SIM card is valid and has sufficient traffic. 3) Confirm 4G signal is normal at the current location. 4) Confirm the device antenna is installed. 5) Contact after-sales email: Johnny@Hiseeu.com or Jason@hiseeu.com.
2. Q: Why does motion detection alarm when no one is there?
   A: The PIR sensor detects infrared rays from the human body. Other sources like sunlight, mammals, cars, or heat can also trigger it. Electromagnetic interference can also cause false reports. Reduce interference by: a. Avoiding aiming the lens at the sun or direct light. b. Lowering PIR sensitivity in crowded areas.
3. Q: Can this camera be connected to the Hiseeu system?
   A: No, it cannot.
4. Q: Is it possible to use WIFI or connect via WIFI?
   A: It does not need or connect via WiFi.
5. Q: How much data will this Hiseeu 4G security camera use monthly?
   A: Data usage depends on working conditions; typically, 2GB is sufficient for a month.
6. Q: Does this 4g solar camera work with 5g sim?
   A: Hiseeu 4G solar cameras support 5G SIM cards but only operate on 4G signals. Select 4G service when activating a 5G SIM. The SIM card used in your phone does not affect the camera.
7. Q: How can I recharge the SIM card and order the cellular data plan?
   A: Open the Ubox app, go to 'setting' ⚙️, select '4G traffic service', and choose 'Recharge of traffic package'. Contact Hiseeu global customer service for any issues.

Contact Information

Email: Johnny@hiseeu.com (For US)

Email: Jason@hiseeu.com (For UK&EU)

Whatsapp: +8613392810296

Web: www.hiseeu.com

Tel: 1-917-338-1084 (Available Pacific Time: 5:00pm~12:00pm)