Hiseeu Smart IP Camera Quick Guide

Letter of Thanks

Thank you for your trust in purchasing a Hiseeu wireless security camera. Hiseeu CCTV prioritizes customer needs, ensuring rigorous testing from raw materials to shipping. Our cameras feature advanced chipsets and are certified for safety (CE, FCC, UL). We regularly release new products and value your feedback to improve our offerings. For any questions or assistance, please contact support@hiseeu.com or WhatsApp +8618126465980.

Device Installation and Configuration

This manual is suitable for various Hiseeu camera models. Appearance may vary slightly between batches.

Key Components:

• 1. Photosensitive: Collects ambient light, activating the infrared light when illuminance is below 3 Lux.
• 2. Reset Button: Press and hold for 10 seconds to restore factory settings. A voice prompt will confirm the reset.
• 3. SD Card Slot: For TF card, used for storing video and playback.
• 4. DC Power Supply (12V): Provides power to the device.
• 5. Network Port and Indicator Light: Connects via LAN cable; the indicator light shows the device's status.

Diagram Description: Two diagrams show the camera's external features, highlighting the photosensitive sensor, reset button, SD card slot, network port, and power input.

Software Installation

1. APP Download and Installation

Search for "ICSee" on the Apple App Store or Google Play Store, or scan the provided QR code to download the app. Ensure your iOS device is running version 8.0 or above, and Android devices are running version V2.0.2 or above.

Diagram Description: Icons for "ICSee APP" and "APP download" are displayed, along with a QR code for downloading the application.

2. Register Account

1. Navigate to the login interface and click "Sign Up".
2. Register using your phone number or email address. Click "Confirm". A verification code will be sent to your email or phone. For phone registration, prefix your number with '+1'.
3. Enter the verification code and set your password, then click "Confirm" to complete the registration.

Diagram Description: Screenshots illustrate the registration process, including fields for username, password, verification code, and confirmation.

Add Process

A. Wi-Fi Smart Connection (5GHz Wi-Fi not supported)

Power on the device and reset it. Wait approximately 30 seconds for the voice prompt. Ensure the camera is in network distribution mode.

1. In the ICSee app, tap "+" and then "WIFI camera".
2. Click "Next" on the camera power-on interface, then "Next" again to confirm the camera is in network distribution mode.
3. Enter your Wi-Fi network name (SSID) and password, then click "Confirm".
4. On your mobile phone, click "Next". A QR code will be displayed.
5. Scan the QR code with the Hiseeu camera. Proceed to the next step after hearing the prompt tone or observing the light status.
6. Set a password for the device.

Diagram Description: A series of screenshots guide the user through the Wi-Fi connection process, including scanning a QR code and setting a password.

B. AP Mode Connection (all kinds of cameras can use)

Power on the device and reset the camera. Wait about 30 seconds for the voice prompt. Click the reset button more than 3 times to hear the "entry AP mode" sound.

1. In the ICSee app, tap "+" followed by "Other distribution networks and adding methods".
2. Select "AP Distribution Network".
3. Add the camera in AP mode by clicking "Next step".
4. On your phone's Wi-Fi settings, select the device's hotspot (e.g., "robot_xxx" or "camera_xxx") and enter the password: 1234567890.
5. In your router settings, input your Wi-Fi password and click "Confirm".
6. Wait for the connection to establish successfully.
7. Set a password for the device.

Diagram Description: Screenshots illustrate the steps for connecting via AP mode, including selecting the device hotspot and entering Wi-Fi credentials.

C. Add the Camera on Same Router (with wired port)

Use a LAN cable to connect the camera to your router. Ensure your phone is connected to the same Wi-Fi network as the camera.

1. In the ICSee app, tap "+" followed by "Other distribution networks and adding methods".
2. Select "Nearby Cameras".
3. Locate and tap the device named "robot_xxx".
4. Once connected, click "Settings" then "Network Settings".
5. Select "Routing mode", enter your Wi-Fi password, and click "Save".
6. Wait for the connection to complete successfully, then unplug the LAN cable.

Diagram Description: A sequence of screenshots shows the process of adding a camera already on the same network, including navigating settings and saving Wi-Fi information.

Share to Second Phone

1. On your primary phone, tap "Share" to generate a QR code.
2. On the second phone, open the ICSee app, tap "+", then select "From sharing".
3. Scan the QR code with the second phone; the camera will be automatically added.

Diagram Description: Images depict the sharing process, showing a QR code for sharing and the steps to add a shared device.

View Alarm, Preview and Playback

1. Tap "Message" to view alarm information for the camera.
2. Click the play icon on the device list to enter the preview interface for real-time video and two-way audio.
3. Tap the playback or cloud icon to view recorded videos stored locally or in the cloud (cloud service availability may vary by camera model).

Diagram Description: Screenshots illustrate the "Device" view, "Real-time video" interface, "Playback video" screen, and "Alarm information" list.

Motion Detection Alarm

When motion is detected, the app will send an alarm notification. Configure this by going to "Settings" > "Smart Alarm". Enable "Smart Alarm", "Alarm Push", and "Alarm Action" (to capture video and snapshots). To enable alarm sound, activate "Alarm Action" and "Device Beep". You can set specific times for motion detection by clicking "Alarm Time". Ensure the "Record Switch" is enabled for recording settings.

If you receive too many false alarms, enable "Human Shape Detection" (feature availability depends on the camera model) to focus detection on people.

Diagram Description: Screenshots show the settings for motion detection alarms, including options for smart alarm, alarm push, alarm action, device beep, and alarm time.

Remote Access on PC Client

Contact the vendor for the PC Client download link and video instructions at: https://download.xm030.cn/d/MDAwMDA2NDE=

1. Download and install the PC Client "VMS".
2. Use the default username and password, then click "SIGN IN".
3. Access the "Device Manager" to add cameras.
4. For manual addition, enter the Cloud ID. Ensure "Device Name" is set, "Login Type" is "Cloud ID", enter the "CloudID" (e.g., fcbac4cxxxxxxx), "User Name" (e.g., admin), and "Password".
5. Once connected successfully, navigate to "Home" > "Live View".

Diagram Description: Screenshots show the VMS login screen, the "Device Manager" interface with various icons, and the "Manual Add" window with fields for device details.

In Live View, select a display location and double-click the device (by serial number) to view the stream.

FAQ

Q1. For PTZ camera, how to use zoom function?

This is a digital zoom camera. Use the slider bar below the video to zoom in or out by moving the circle left or right.

Diagram Description: A screenshot shows the camera's live view with a zoom slider control.

Q2. How to open color night vision?

In the ICSee app, go to the playback screen and click "Lighting". Choose from three modes:

• Mode 1: White light: Provides color images in low light by emitting white light.
• Mode 2: Normal: Emits a non-disableable red light, resulting in black and white images.
• Mode 3: Double Light Vigilance: Emits white light and flashes during motion detection, providing color images.

Diagram Description: Screenshots illustrate the "Lighting" settings with options for different night vision modes.

Q3. How to flip picture?

In the ICSee app, go to "Settings" > "Basic Settings" and select "Flip Left-Right" or "Flip Upside-Down".

Diagram Description: Screenshots show the "Basic Settings" menu with options to flip the camera image.

Q4. How to find camera's IP address?

1. Ensure the camera is connected to the same router as your computer, preferably via a LAN cable.
2. Install the "Device manage software" from: http://www.hiseeu.com/images/article/20190215trecge.zip
3. In the software, click "Search", choose "IP address", then "Change camera's IP address". Select "Same to PC", click "Modify", and confirm "Save config to device successful". Search again.
4. If your computer is on the same network gateway, you can directly access the camera's IP address using an IE browser (default username: admin, password: as set).

Diagram Description: Screenshots show the device management software interface, including searching for devices, changing IP addresses, and a confirmation message.

Q5. IF forget password, how to find it?

1. Press the reset button on the camera for over 10 seconds until a voice prompt is heard.
2. Reconnect the camera using the app.

Q6. IF camera show offline, how to solve?

1. Verify the power supply is functioning correctly.
2. Move the camera closer to your router if the signal is weak.
3. If the issue persists, connect the camera directly to the router using an Ethernet cable and check if the LAN port light is blinking.
4. Contact Hiseeu after-sales service via WhatsApp (+8618126465980) or email (support@hiseeu.com).

Q7. About recording / SD card

1. The camera supports FAT32 format TF cards (Class6, Class10), with a maximum capacity of 128GB. When the card is full, it automatically deletes the earliest videos for continuous loop recording.
2. If the camera does not recognize the SD card, format the card, power off the camera, insert the SD card, power on the camera, and reset it.
3. An NVR can also be used for managing video recordings from multiple cameras.

Q8. About Cloud service

1. Cloud service functionality varies by camera model. Refer to the product page on the store for details.
2. A 7-day free trial is typically available.
3. The service is optional; do not enable it if not needed.
4. Cloud service incurs a fee.

Thank you for reading. We appreciate your feedback. For more information, please contact our after-sales service.