Hafele Digital Door Lock Manual

Table of Contents

1. 1 Read before use
2. 2 Installation guide
3. 3 Settings
4. 4 Lock operation
5. 5 Service features

1 Read before use

1.1 Warnings

1. Read and understand all instructions before use.
2. Do not expose the product and accessories to rain or direct sunlight.
3. When cleaning the product, please wipe it with a soft cloth.
4. Do not scrape the fingerprint sensor with any sharp objects.
5. If damage is caused by failure to follow these instructions, the warranty does not apply.
6. Do not expose the product to corrosive substances to avoid damage.
7. Please make sure the battery is fully charged before use. If a low battery warning appears, please remove the battery and charge it immediately.
8. If the lock is not in use for a long time, please take out the battery to maintain its efficiency and extend its lifespan.

1.2 Product specifications

1.3 Additional features

1.4 Product Overview

Outdoor Unit Components:

• Door viewer camera
• Facial recognition / Palm ID sensor
• Doorbell button
• Touch screen keypad
• Card reader area
• Status indicator
• Fingerprint sensor (underneath)
• LED handle light
• Low battery indicator

Indoor Unit Components:

• Screen module (door viewer)
• Reset button (below module)
• Navigation buttons for door viewer
• Unlock button / Privacy mode button
• Mechanical lever latch (inside handle)
• Main battery (below screen module)

Lock Mechanism Components:

• Square spindle hole
• Latch
• Sensor latch
• Locking bolts
• Mechanical unlocking wheel
• Key cylinder
• Positioning holes
• Mechanical key

Packing List:

2 Installation guide

2.1 Components

The following components are included in the package:

• 1. Outdoor unit
• 2. Transmission rod
• 3. Stud
• 4. Mortise lock
• 5. Screws
• 6. Mounting plate
• 7. Screws
• 8. Square spindle
• 9. Back panel fixing screws
• 10. Indoor unit
• 11. Plug-in module (option)
• 12. Battery Pack
• 13. Screen module

2.2 Screw size matrix

Infinity / Horizon Installation Accessories Instruction

Screw Dimensions:

• M5 Screw: M5x18mm 2pcs
• Positioning Screw: 33-40mm
• Square Spindle: 8x8x32mm
• Transmission Rod: 40-45mm
• Lock pin: M5 Stud 2pcs (Ø7x31mm)

2.3 Installation steps

1. Step 1: Before installing the lock body, connect the internal battery in the back panel. Remove 2 screws and open the flap. Connect the white plug. Close the flap and fix the 2 screws again.
2. Step 2: Draw lines on the door as marked on the drilling template. The suggested distance between the lock and the floor is 1m - 1.1m. Drill the holes as required.
3. Step 3: Insert the mortise lock into the door and use two pieces of self-tapping screws to fix it in place.
4. Step 4: Adjust the lengths of the 2 positioning screws as per the screws size matrix on page 8. Install the screws in the mounting plate.
5. Step 5: Install two studs into the outdoor unit. Adjust the length of the transmission rod as per the screws size matrix on page 8. Use a lock pin to fix it in place.
6. Step 6: Install the outdoor unit. Pass three cables through the large hole in the door. Ensure the transmission rod aligns with the mechanical unlocking wheel of the mortise lock. Use the screws to fix the outdoor unit to the lock mounting plate.
7. Step 7: Align the square spindle pin to the handle base on the indoor unit. Push the pin in and slide the spindle in place until it locks securely. Connect the cables from the outdoor unit to the matching connectors.
8. Step 8: Align the square spindle and insert the indoor unit on the mounting plate. Use three fixing screws to secure the unit to the plate. Check the proper operation of the mechanical lever latch.
9. Step 9: Insert the battery pack into the battery compartment and install the screen module by securing the bottom connector first, then click the top part into place. The installation is now finished. After inserting the battery, the lock should power on. Proceed with lock settings.

Note: After first start-up, the lock is in Demo Mode. Any Face ID, Palm ID, fingerprint, key card, or password can open the door.

3 Settings

3.1 Local menu table

Note: Double click [*] to enter the settings mode. The factory default administrator password is 123456.

• Press [1]:
  1. Add administrator (Add admin password, Add admin fingerprint, Add admin key card)
  2. Add normal user (Add user password, Add user fingerprint, Add user key card, Add user Face ID, Add user Palm ID)
• Press [2]:
  1. Delete all normal users
  2. More user settings
• Press [3]:
  1. Remote control pairing
  2. Dual unlocking setup
  3. VDP linkage setup
  4. Door operator linkage
• Press [4]:
  1. Built-in WIFI module
  2. Built-in RF module
  3. Optional Plug-in module
• Press [5]:
  1. Male
  2. Female

3.2 Demo Mode

Demo mode (First use or after reset to factory settings):

• Touch the screen.
• Choose a method to unlock: Face ID / Palm ID / Fingerprint / Key card and Factory default password.
• Green light: Success, Red light: Failed.

Caution: Any Face ID, Palm ID, fingerprint, key card, or password can open the door.

3.3 First time setting

Add an administrator (Lock owner):

• Touch the screen.
• Double click [*] to enter settings.
• Verify Admin password [123456] + [#].
• Press [1] - Add users.
• Press [1] - Add administrator (Add admin password, Add admin fingerprint, Add admin key card).

Caution:

• You have to register an admin user first, then proceed with the other lock settings.
• When you do the first registration, the default admin password is 123456.
• Make sure your fingers are clean and dry before using the fingerprint reader. Dirt, oil, and moisture can interfere with the recognition.

3.4 Add normal users

(Register admin user before doing this step)

Note: Only add users locally if no Wi-Fi network is available to pair your lock with the Hafele Smart Living APP. It is recommended to use the smartphone APP to manage users and lock settings. Locally added users will appear in the smartphone APP, but need to be manually assigned to an APP user.

• Touch the screen.
• Double click [*] to enter settings.
• Verify Admin user.
• Press [1] - Add users.
• Press [2] - Add normal user (Add user password, Add user fingerprint, Add user key card, Add user Face ID, Add user Palm ID).

Note: Face ID: Please follow the instructions:
1. Please stand at an appropriate distance and face the camera (0.3m - 1m).
2. Follow the voice prompt to add face ID: Turn your face to the left, right, down, and up.
3. If the registration fails, please try again following the same steps.

Note: Palm ID: Please follow the instructions:
1. Please show your flat hand with the palm facing the Palm ID sensor above the camera.
2. The appropriate distance between your hand and the lock is 20-30 cm.
3. If the registration fails, please try again following the same steps.

3.5 Delete all normal users

• Touch the screen.
• Double click [*] to enter settings.
• Verify Admin user.
• Press [2] - Delete users.
• Press [1] - Delete all normal users.
• Press [#] - to confirm.
• Press [*] - to cancel.

Caution: This action will delete all users added locally or by the smartphone APP at once! For individual deletion of the user data, please use the smartphone APP. The Admin user will not be deleted; only a restore to the factory settings can delete the admin user.

3.6 Add-on settings

Note: This function is designated for Hafele wireless communication accessories for additional lock options. Please contact your local Hafele customer service for more information.

• Touch the screen.
• Double click [*] to enter settings.
• Verify Admin user.
• Press [3] - Add-on settings.

Caution: They might not be available in all countries and require specialist knowledge to be installed. For further information, please contact your local Hafele offices.

3.7 Network settings

Note: As the factory default setting, all wireless communication modules of the lock are disabled. In order to connect to the Hafele Smart Living APP or a RF remote control, they need to be enabled first.

A. Built-in Wi-Fi module setting / Smartphone APP Pairing

Caution:

• Ensure the back panel screen is installed before proceeding with this setting (The Wi-Fi module is located inside).
• The Hafele Smart Living APP pairing only supports the 2.4 GHz Wi-Fi band. Make sure it is enabled on your local Wi-Fi Access Point.

1. Download the "Hafele Smart Living" application from Apple Store or Google Play.

2. Sign up App's account by email or log in if you already have an account.

3. Enable your smartphone's Bluetooth and connect to the Wi-Fi network you want to connect your lock.

4. Enable lock pairing mode:

• Touch the screen.
• Double click [*] to enter settings.
• Verify Admin user.
• Press [4] - Network settings.
• Press [1] - Built-in Wi-Fi module (Enable Wi-Fi and start APP pairing process).
• OR
• Press [2] - Disable Wi-Fi and delete APP pairing.

5. Click "Add device" in the top right corner of the APP. The next screen will show any available lock on the top with an "Add" icon.

6. Click "Add" to start the process, then click "Done" to finish the pairing process.

7. You can now manage users and lock settings with your smartphone APP.

B. Built-in RF module setting

Note: This function is designated for Hafele wireless communication accessories for additional lock options. Please contact your local Hafele customer service for more information.

• Touch the screen.
• Double click [*] to enter settings.
• Verify Admin user.
• Press [2] - Built-in RF module (Enable RF communication).
• OR
• Press [2] - Disable RF communication.

C. Optional plug-in module settings

Note: This function is designated for an IO module expansion to 3rd party systems. It is not used for standard applications and only prepared for customized projects in the future.

3.8 Voice Settings

• Touch the screen.
• Double click [*] to enter settings.
• Verify Admin user.
• Press [5] - Voice settings.
• 1. Male
• OR
• 2. Female

4 Lock operation

4.1 Outdoor unit description

The outdoor unit features:

• Door viewer camera
• Facial recognition / Palm ID sensor
• Doorbell button
• Touch screen keypad
• Card reader area
• Exit / Cancel button
• Radar sensor (invisible)
• Fingerprint sensor (underneath)
• LED handle light
• Low battery indicator
• Status indicator

4.2 Indicator Lights

• Status indicator: The indicator light will flash blue when the lock is activated, green if authentication is successful, and red when authentication failed.
• Low battery indicator: When the battery is too low, the indicator light will flash red with voice prompts (Mute mode is excepted).
• System locked indicator: If you enter the wrong user ID 6 times, the lock will suspend for 90 seconds with an alarm, and the status indicator light turns solid red.
• LED handle lighting: When the lock wakes up, the inner handle is illuminated with a welcome light to guide your hand. There are 7 colors adjustable via the smartphone APP.
• Radar sensor: Invisible from the outside, this sensor may be enabled for face or palm recognition or the automatic person detection in the smartphone APP.

4.3 Indoor unit description

The indoor unit features:

• Screen module (door viewer)
• Reset button (below module)
• Navigation buttons for door viewer
• Unlock button / Privacy mode button
• Mechanical lever latch (inside handle)
• Main battery (below screen module)

4.4 How to lock & unlock the door

1. Locking the door: The door will lock automatically 6 seconds after closing (auto mode).
2. Unlock from outside:
   • Facial recognition: Touch the keypad to activate the lock and the facial recognition sensor. Note: If the radar detection sensor is enabled, the lock will automatically wake-up and start the facial recognition process.
   • Palm ID: Touch the keypad to activate the lock and the palm scan sensor. Note: If the radar detection sensor is enabled, the lock will automatically wake-up and start the palm scan process.
   • Fingerprint: Place the registered finger on the fingerprint sensor area.
   • Key card: Place the registered key card on the card reader area in front of the keypad.
   • Password: Touch the keypad to wake-up the lock and input a 6-8 digits password, then press the [#] button to confirm.
   • Mechanical Key: Insert the mechanical key and rotate to open the lock.
3. Unlock from inside:
   • Short press the unlock button located on the indoor unit.
   • Use the mechanical lever latch to manually unlock.

4.5 Privacy mode

Caution: The privacy mode is designed to temporarily block all normal and APP users to open the door. If switched on, only the local administrator or a mechanical key can unlock from outside.

• Enable: Wait for the lock to automatically lock the door. Then long press the unlock button on the indoor unit for 5 seconds until you hear a voice prompt "Privacy Mode On". As a reminder, the unlock button will now flash red every 10s.
• Disable: To cancel the privacy mode, just short press the unlock button and wait for the auto-relock.

Note: When someone tries to unlock from outside, there is a voice prompt "Privacy mode ON”.

4.6 Passage mode (Remain unlocked mode)

Caution: When the lock is in passage mode, the deadbolts will not engage after the door is closed. The door remains unlocked.

• Enable: Verify any registered user to unlock the door, all keypad lights are on for 6 seconds, then long press "6" on the keypad for 3 seconds to enable the passage mode.
• Disable: Unlock the door by any credentials, only number "6" will light on, then long press this number for 3 seconds to disable the passage mode.

Note: When someone tries to unlock, there is a voice prompt "Passage mode ON".

• In passage mode: To open the door, any unregistered verification data can unlock it.
• In auto locking mode: To open the door, only registered verification data can unlock it.

4.7 Important Information - Wi-Fi APP requirements

Thank you for purchasing a Hafele Digital Door Lock.

For full functionality, this lock is designed to use an INTERNET connection via your local 2.4Ghz Wi-Fi network. Many features are only available by using the smartphone APP "Hafele Smart Living". For pairing setup instructions, please refer to page 16.

Caution: For the best user experience with video calling, it is very important to ensure that the lock receives a strong 2.4Ghz Wi-Fi signal from the nearest wireless access point (Wi-Fi Routers or Range Extenders) and an INTERNET connection speed of minimum 50Mbps up/down.

4.8 Hafele Smart Living APP

Hafele Smart Living APP features

• Video Door Phone: With a good Wi-Fi and internet connection, you can see and communicate with persons in front of the door from anywhere. If a visitor presses the Doorbell button, you automatically receive an incoming call notification on your smartphone.
• Person Detection: If the Radar Detection sensor is switched ON (enable in Settings), the lock will automatically send you pictures via the smartphone APP, when a person remains in front of your door for a while.
• APP Remote unlock: The smartphone APP allows you to unlock your door from anywhere. You may also share this permission to other APP users in the family. Note: The lock needs to be in Wi-Fi Active mode, details on page 22.
• Member Management: You can fully manage all Family and other Members access credentials. The smartphone APP allows you to add/delete users Face ID, Palm ID, Fingerprints, Key Cards and Passwords.
• Temporary Passcodes: You can create Custom Passwords with limited time plans while the lock is active from anywhere. Additionally, the APP offers also offer a password generator for offline use. This is useful if you allow someone temporary access to your door.

Caution: Extensive use of APP and Video features or leaving your lock in active mode for too long, will reduce the battery life.

4.9 How to use the Smartphone APP

1. Main Screen

• 1. Lock name - click ⚙️ to change
• 2. APP Unlock Button
• 3. Dual Battery Status - click ⚙️ icon for details
• 4. Door Status
• 5. Picture album, Door opening and Alarm records
• 6. Video Door Phone
• 7. User management
• 8. Temporary Passcode management
• 9. Lock Settings

2. Settings (part 1)

• 1. Video Door Phone Settings: Select two- or one-way communication for video calls.
• 2. Cloud Storage service: Optional paid subscription service to extend video and picture storage period. No subscription only allows pictures storage for 14 days.
• 3. Activation Mode: By default, the lock is in sleep mode and activates only during wake-up. If it is required to the lock always on-line, activate this switch. Additionally, a night-time sleep period can be specified. These settings greatly affect the battery life time.
• 4. Remote APP Unlock Permission: App unlock can be disabled or limited to administrators only.

2. Settings (part 2)

• 5. Radar Detection: By default, it is disabled. If you prefer automatic person detection for face or palm recognition, enable this option. Note: The range of the sensor is 1.5m; accidental wake-up from passing persons will reduce the battery life.
• 6. Passage Mode: If enabled, the lock will remain unlocked; any person can enter the door.
• 7. Double Authentication: Also called high security mode. To unlock, a person needs to enter any 2 access credentials, for example Face ID + password.
• 8. Lock Volume: Adjust the lock volume mute to high.
• 9. Handle Lighting: Adjust the color of the handle light.

3. Locally added users

Local Users from the lock's memory: This message appears for users added via the lock's local menu (not the APP). Click this message to see the screen on the right to assign them to APP Users.

a.) Local administrators also show up here. They are always the first 3 users: Password1, Finger2, Card3.

b.) Locally added normal users will start from Nr. 4, for example: Face4, Finger5, etc.

Choose unlock method: One unlocking method can only be associated with one member.

4. Member management

Here you can add/remove and manage all user access credentials for your lock. Select to see the screen on the right.

a.) Family Member: These are the APP users you share your "Home" and all smart home devices, that includes this lock. Users need to sign-up with an APP account to be added. To set permissions or remove, use "Home Management" of the main APP.

b.) Other Member: Users without APP login can be added and removed here.

5. Temporary passcodes

• 1. Custom passcode (online): You can define the passcode digits and set a name for the code by yourself. The lock must be active and connected to the APP in order to transfer this code to the locks memory. You can check if the code has been successfully transferred by clicking "Record".
• 2. Time-Limited, One-Time, Dynamic passcodes (offline): These codes can be created offline, and the system automatically assigns the digits. The lock will recognize their validity with an algorithm.
• 3. Clearing code (offline): Since the codes in Nr. 2 are not actually in the locks memory, they can only be de-activated by entering a clearing code on the lock itself.

Table comparison of passcodes:

4.10 Dual battery system

Your lock is equipped with 2 batteries, one is removable and one is fixed inside the back panel.

• 1. Li-ion Battery Pack: This is the removable and rechargeable battery pack. When the internal battery reaches less than 20%, it is recharged by this battery.
• 2. Internal Battery: This battery powers the lock. When the removable battery pack needs recharging, you can continue to use all functions of the lock.

Low battery alarm is ON if:

• a.) The battery pack has less than 10% charge.
• b.) When you remove the battery pack for charging.

4.11 Digital door viewer

The lock features a digital door viewer on the indoor unit with the following key features:

• Camera view from the outdoor unit
• Capture photos (optional microSD card required)
• Record video clips (optional microSD card required)
• Door viewer menu for playback and settings

Screen module features:

• 1. Time / Date: Once connected to a Wi-Fi with internet, it will automatically update. (For offline use, you can update the time & date in the menu.)
• 2. Menu Icons (no touchscreen): Photo Viewer, Video Player, Settings.
• 3. Door Viewer Menu navigation buttons: Left + Up (Short press: Enter / Long press: Back), Right + Down (Snapshot / Right + Down).

Note: To enable Snapshot and Video clip features, a microSD with max. 32GB must be installed and formatted inside the screen module (optional, not included with lock).

How to use the Door Viewer

1. Activate the screen: Press the "Enter button". The camera view will display with the following options:
   
   • Press left side button to take a "Video clip".
   • Press right side button to take "Snapshot".
2. Enter the menu: Long press the "Enter button" while the screen is on.
3. Select options: Use "Left/Right" buttons highlighting one of the menu points:
   
   • a.) Photo Viewer: Browse photos with "Left/Right" buttons. Return to camera view by long press "Enter button" and select "Switch back to camera view".
   • b.) Video player: Browse videos with "Left/Right" buttons. Play the video by short press "Enter button". Return to camera view by long press "Enter button" and select "Switch back to camera view".
   • c.) Settings Menu: Use the "Left/Right" buttons to move the OK symbol to select a menu point.
     
     • Short press the "Enter button" to select.
     • Long press the "Enter button" to return to the previous menu.

Settings Menu Options:

• 1. Date/Time: Manually set lock date and time.
• 2. Auto Power Off: Adjust the screen off time from 10, 20, or 30 seconds.
• 3. Time of Recording: Adjust the video recording time from 5, 10, or 15 seconds.
• 4. Number of Photos: Adjust the number of pictures taken when you snapshot button from 1 to 3.
• 5. Format: When inserting a new microSD card, it must be formatted here to work properly.
• 6. Default Setting: Reset all menu settings to defaults (no data is deleted).

5 Service features

5.1 Emergency power supply

If the batteries are completely empty and the lock is without power, perform these steps to recover normal operation:

• 1. Connect a 5V power supply to the USB Type-C port at the outdoor unit, wait 10s for the lock to startup and unlock the door.
• 2. Remove the Li-ion battery pack and charge it full (a full charge takes 5-6 hours).
• 3. Insert the fully charged Li-ion battery. Connect the 5V power supply to the USB-C port again, wait 10s for the lock to start-up, then remove the cable.

The lock will now start to re-charge the internal battery again, which acts as the main battery. Details of the dual battery system are explained on page 26.

5.2 Battery removal

• 1. Press the OPEN button on top of the indoor unit and carefully tilt and lift the screen panel out outwards.
• 2. Insert a charged battery pack and re-install the screen module by securing the bottom connector first, then click the top part into place.

5.3 Restore factory settings

Caution: This action will delete all data, APP and accessories pairing information, settings, and all user data!

• 1. Locate the "Reset" button under the screen module of the indoor unit.
• 2. Gently press the reset button with a paper clip or similar until you hear 5 short beeps and a voice prompt "Please wait".
• 3. The lock will now reboot and confirm with a voice prompt "Initialization Successful".

5.4 Troubleshooting guide