Hafele HORIZON Digital Door Lock User and Installation Manual

Table of Contents

1. Information Before Use

• 1.1 Precautions for Use
• 1.2 Product Information
• 1.3 Additional Functions
• 1.4 Product Overview

2. Installation

• 2.1 Components
• 2.2 Installation Guide
• 2.3 Installation Steps

3. Setup

• 3.1 Setup Menu Table
• 3.2 Demo Mode
• 3.3 Initial Setup
• 3.4 Adding General User Information
• 3.5 Deleting All General User Information
• 3.6 Additional Settings
• 3.7 Network Settings
• 3.8 Voice Guidance Settings

4. Usage

• 4.1 Exterior Unit Details
• 4.2 Indicator Light Meanings
• 4.3 Interior Unit Details
• 4.4 Locking and Unlocking the Door
• 4.5 Privacy Mode
• 4.6 Passage Mode
• 4.7 Using the App via Wi-Fi Connection
• 4.8 Hafele Smart Living Application
• 4.9 Using the Hafele Smart Living Application
• 4.10 Li-ion Battery System
• 4.11 Digital Peephole Camera

5. Additional Usage

• 5.1 Emergency Power Supply in Case of Battery Depletion
• 5.2 Battery Removal
• 5.3 Reset to Factory Defaults
• 5.4 Basic Troubleshooting

1. Information Before Use

1.1 Precautions for Use

1. Please read and understand all instructions in this manual before use.
2. Please install the product away from areas that may be exposed to rain or direct sunlight.
3. When cleaning the product, please clean it gently with a clean, dry cloth.
4. Do not scratch the fingerprint sensor area with sharp objects, as this may damage the product.
5. In case of product damage due to non-compliance with the manual, the company will not be responsible for the resulting damage.
6. Do not clean the product with products containing corrosive substances, as this may damage the product.
7. Please fully charge the battery before use, and if there is a low battery warning, remove and charge the battery immediately.
8. Please remove the battery if the lock will not be used for a long time to maintain the battery's performance and lifespan.

1.2 Product Information

1.3 Additional Functions

1.4 Product Overview

Exterior Unit:

• Digital Peephole Camera
• Face Detection Sensor
• Digital Doorbell
• Touch Numeric Keypad
• Key Card Reader
• Low Battery Warning Indicator Light
• Device Status Indicator Light
• Welcome Light LED

Interior Unit:

• Reset Button (inside the unit)
• Unlock Lever (inside the handle)
• Display Screen (from peephole camera)
• Main Battery Pack (under the display screen)
• Display Screen Shortcut Buttons
• Unlock Button / Privacy Mode Activation Button

Lock Mechanism Components:

• Spring Latch
• Sensor Latch
• Deadbolt
• Handle Spindle Hole
• Spindle Hole
• Emergency Key Slot
• Deadbolt Release Mechanism
• Emergency Key

Package Contents:

• Exterior Unit: 1 pc.
• Interior Unit: 1 pc.
• Lock Cylinder Set: 1 set
• Installation Kit: 1 set
• Emergency Keys: 2 pcs.
• Battery: 1 pc.
• Drilling Template: 1 pc.
• Quick Start Guide: 1 pc.

2. Installation

2.1 Components

1. Exterior Unit

2. Lock Cylinder

3. Screw Studs

4. Lock Cylinder

5. Unit Mounting Screws

6. Interior Unit Mounting Plate

7. Screws

8. Handle Spindle

9. Interior Unit Mounting Screws

10. Interior Unit

11. Extension Module (not included)

12. Battery

13. Display Screen

2.2 Installation Guide

Installation Guide for INFINITY / HORIZON Lock Models

2.3 Installation Steps

1. Determine drilling distance: Follow the provided drilling template to determine the hole positions. Ensure the height from the floor is 1 - 1.2 meters, then drill the door holes as specified.
2. Install the lock cylinder: Insert the lock cylinder into the door and secure it with the two screws.
3. Check handle alignment: Ensure the interior and exterior handle positions are opposite the lock cylinder to prevent the door frame from hitting the handles when opening or closing the door. (The handle direction can be adjusted as shown in the image).
4. Install screw studs: Insert two screw studs into the exterior unit. Adjust the lock cylinder latch length as per the instructions on page 8. Then, secure the lock cylinder latch to the unit with the locking pin.
5. Install unit mounting screws: Adjust the unit mounting screws (2 pcs) according to the instructions on page 8. Then, install them onto the interior unit mounting plate.
6. Install the exterior unit: Thread the three wires through the drilled hole and the upper hole of the interior unit mounting plate. Ensure the lock cylinder latch is inserted into the bolt mechanism of the lock cylinder. Then, secure the exterior unit to the mounting plate with screws.
7. Install the handle spindle: Insert the handle spindle into the handle spindle hole of the interior unit. Press the latch on the handle spindle before inserting it into the hole to lock the spindle in place. Then, connect the wires from the exterior unit and the lock cylinder to the corresponding connectors on the interior unit.
8. Attach the interior unit: Align the interior unit with the mounting plate and secure it with the three screws. Check if the unlock lever on the interior unit operates correctly.
9. Install the battery and display screen: Insert the battery into the battery compartment of the interior unit. Install the display screen by inserting the bottom edge first, then pushing the top part of the screen into the unit.

Note: After completing the installation and connecting the battery, the lock system should initialize. You can then proceed to the next setup steps.

Caution: After powering on, the lock system will be in Demo mode. In this mode, any unregistered face, fingerprint, key card, or password can be used to unlock the door.

3. Setup

3.1 Setup Menu Table

Caution: Press the [*] button twice to enter the setup menu, then authenticate with the default factory password 123456 followed by [#].

• 1. Add User Information
• 1. Add Admin User Information
  • Add Admin Password
  • Add Admin Fingerprint
  • Add Admin Key Card
• 2. Add General User Information
  • Add General Password
  • Add General Fingerprint
  • Add General Key Card
  • Add General Face
• 2. Delete User Information
• 1. Delete all general user information
• 2. Additional settings
• 3. Additional Function Settings
• 1. Pair remote control
• 2. Set simultaneous unlocking for two devices
• 3. Set VDP/Intercom connection
• 4. Set electric door operator connection
• 4. Network Settings
• 1. Set Wi-Fi module
• 2. Set RF module
• 3. Set extension module
• 5. Voice Guidance Settings
• 1. Male voice
• 2. Female voice

3.2 Demo Mode

Demo Mode (First use or after resetting to factory defaults)

1. Touch the lock screen.
2. Select unlocking method: Face, Fingerprint, Key Card, or default password.

Caution: You can use unregistered face, fingerprint, key card, or any unregistered password to unlock.

3.3 Initial Setup

Add Admin User Information (Lock Owner)

1. Touch the lock screen.
2. Press [*] twice to enter the setup menu.
3. Enter the default password [123456] and press [#].
4. Press [1] - Add User Information.
5. Press [1] - Add Admin User Information.
6. Press [1] - Add Admin Password.
7. Press [2] - Add Admin Fingerprint.
8. Press [3] - Add Admin Key Card.

Caution:

• When first using the device, users must register admin information before proceeding to other menu settings.
• The initial setup password is 123456.
• Ensure your fingers are clean and dry before using the fingerprint sensor, as dirt, oil, and moisture can affect fingerprint recording.

3.4 Adding General User Information (Admin information must be added first to proceed with this step)

Note: If the lock is not connected to the app via Wi-Fi, only basic user information and settings can be used. It is recommended to connect the lock to the application to manage additional user data and other menu settings.

Note: User information added via the lock's settings menu will also appear in the smartphone application. You can later match user information (used for unlocking) with the user data in the application.

1. Touch the lock screen.
2. Press [*] twice to enter the setup menu.
3. Authenticate with Admin user information.
4. Press [2] - Add General User Information.
5. Press [1] - Add User Information.
6. Press [1] - Add User Password.
7. Press [2] - Add User Fingerprint.
8. Press [3] - Add User Key Card.
9. Press [4] - Add User Face.

Follow the instructions below when registering face information:

1. Please maintain an appropriate distance from the unit and face the sensor (0.3 - 1 meter).
2. Follow the voice guidance:
   • Please turn your face left.
   • Please turn your face right.
   • Please lower your head.
   • Please raise your head.
3. If face registration fails, repeat the above steps.

3.5 Deleting All General User Information

1. Touch the lock screen.
2. Press [*] twice to enter the setup menu.
3. Authenticate with Admin user information.
4. Press [2] - Delete User Information.
5. Press [1] - Delete all general user information.
6. Press [#] to confirm.
7. Press [*] to cancel.

Caution:

• This action will delete all general user information at once. If you wish to delete general user information one by one, please do so via the smartphone application instead.
• Admin user information will not be deleted. Only resetting the data to factory defaults can delete admin information.

3.6 Additional Settings

Note: This function is designed for connecting with wireless accessory devices. Please contact Hafele Customer Service for more information.

1. Touch the lock screen.
2. Press [*] twice to enter the setup menu.
3. Authenticate with Admin user information.
4. Press [3] - Additional Settings.

Caution: This accessory may not be available in all countries and requires a professional to set up. Please contact Hafele Customer Service for more information.

3.7 Network Settings

Note: By default, all wireless communication modules of the lock are disabled. To connect to the Hafele Smart Living application or an RF remote control, you must first enable the respective module.

A. Wi-Fi Module Settings / Pairing with Smartphone Application

Caution:

• Ensure the display unit is installed at the back of the unit before proceeding (the Wi-Fi module is inside the display unit).
• The application connection only supports 2.4 GHz Wi-Fi signals. Please check if your router is broadcasting this Wi-Fi signal.
• Connecting to an unstable signal may cause issues when connecting the lock to the application.

1. Scan the QR code below to download the "Hafele Smart Living" application from the Apple Store or Google Play.
2. Register for a user account or log in with an existing account if you have one.
3. Enable Bluetooth and connect to the Wi-Fi network you want to connect the lock to.
4. Activate the connection mode on the lock device.

Touch the lock screen.

Press [*] twice to enter the setup menu.

Authenticate with Admin user information.

Press [4] - Network Settings.

Press [1] - Wi-Fi Module Settings.

Option 1: Enable Wi-Fi module and initiate connection with the application.

Option 2: Disable Wi-Fi module.

5. Press "Add device" in the upper right corner of the app. On the next screen, the app will display the connectable lock with an "Add" button.
6. Press the "Add" button to start the connection, then press "Done" to complete the pairing process.
7. You can now manage user data and various lock settings.

B. RF Module Settings

Note: This function is designed for connecting with wireless accessory devices. Please contact Hafele Customer Service for more information.

1. Touch the lock screen.
2. Press [*] twice to enter the setup menu.
3. Authenticate with Admin user information.
4. Press [4] - Network Settings.
5. Press [2] - RF Module Settings.

Option 1: Enable RF module.

Option 2: Disable RF module.

C. Extension Module Settings

Note: This function is designed for use with IO modules to connect to third-party systems and is not a standard function. This system is prepared for specific projects with additional usage requirements.

3.8 Voice Guidance Settings

1. Touch the lock screen.
2. Press [*] twice to enter the setup menu.
3. Authenticate with Admin user information.
4. Press [5] - Voice Guidance Settings.

Option 1: Male voice.

Option 2: Female voice.

4. Usage

4.1 Exterior Unit Details

• Digital Peephole Camera
• Face Detection Sensor
• Digital Doorbell
• Touch Numeric Keypad
• Key Card Reader
• Low Battery Warning Indicator Light
• Device Status Indicator Light
• Welcome Light LED
• Radar Sensor (hidden inside the unit)
• Exit Button / Cancel Button
• Enter Button / Confirm Button

4.2 Indicator Light Meanings

• Device Status Indicator Light: The indicator light will be blue when the lock is activated. Green means successful authentication, and red means failed authentication.
• Low Battery Warning Indicator Light: When the battery power is low, a flashing red light and an audible warning will appear (the alarm will sound even in silent mode).
• System Lock Indicator Light: If there are 6 consecutive incorrect unlock attempts, the system will enter lock mode for 90 seconds with an audible alarm, and the indicator light will be red.
• Welcome Light LED on Handle: When the lock is activated, the light on the unit illuminates to help users locate the handle.
• Radar Sensor: The radar sensor is hidden within the unit. This sensor is automatically used in conjunction with the face detection function and the function to detect individuals standing outside for an extended period (this sensor can only be activated via the application).

4.3 Interior Unit Details

• Reset Button (inside the unit)
• Unlock Lever (inside the handle)
• Display Screen (from peephole camera)
• Main Battery Pack (under the display screen)
• Display Screen Shortcut Buttons
• Unlock Button / Privacy Mode Activation Button

4.4 Locking and Unlocking the Door

1. Locking the Door: The door will automatically lock within 6 seconds after closing (automatic locking system).
2. Opening the Door from Outside:
   • Face Unlock: Touch the screen to activate the device and face detection sensor. Note: If the person detection radar is enabled, the face scan will activate automatically when someone is in front of the lock.
   • Fingerprint Unlock: Place a registered fingerprint on the fingerprint sensor.
   • Key Card Unlock: Tap a registered key card on the key card reader on the touch numeric keypad.
   • Password Unlock: Touch the screen to activate the device. Enter the registered 6-8 digit password, then press [#] to confirm.
   • Key Unlock: Insert the key and turn to unlock.
3. Opening the Door from Inside:
   • Press the unlock button on the interior unit briefly once to unlock.
   • Push the unlock lever located under the handle to unlock in case of emergency.

4.5 Privacy Mode

Caution: Privacy Mode is designed to prevent general users and app users from unlocking the door from the outside. Only the administrator (lock owner) or the emergency key can unlock in this mode.

• Activation: After closing the door and the automatic locking system has engaged, press and hold the unlock button on the interior unit for 5 seconds until you hear the "Privacy On" signal. Once activated, the privacy mode will have a flashing light on the unlock button every 10 seconds.
• Deactivation: Simply press the unlock button to deactivate Privacy Mode immediately.

Note: After activating Privacy Mode, if someone attempts to unlock the door from the outside, an audible alert "Privacy mode ON" will sound.

4.6 Passage Mode (Always Unlocked)

Caution: When Passage Mode is activated, the deadbolt will not extend from the lock cylinder after the door is closed, and unregistered users can open the door at any time.

• Activation: Unlock the door with registered user information. The lights on the numeric keypad will illuminate for 6 seconds. Press and hold the number "6" for 3 seconds to activate Passage Mode.
• Deactivation: Unlock the door with registered user information. The number "6" on the numeric keypad will light up. Press and hold the number "6" for 3 seconds to deactivate Passage Mode.

Note: After activating Passage Mode, if someone attempts to unlock the door from the outside, an audible alert "Passage mode ON" will sound.

• In Passage Mode: Any authentication method, even unregistered, can be used to unlock and open the door.
• In Automatic Locking Mode: To open the door, you must authenticate with registered information only.

4.7 Important Information - Using the App via Wi-Fi Connection

Thank you for choosing the Hafele digital door lock. For optimal performance, this digital door lock is designed to be controlled and operated via the Hafele Smart Living application, connecting to the internet via a 2.4GHz Wi-Fi network only.

For pairing setup instructions, please refer to page 16.

Caution: For smooth two-way communication or video calls, it is recommended to ensure the lock can receive a stable 2.4GHz Wi-Fi signal from the nearest access point (e.g., Wi-Fi router or extender). A minimum internet speed of 50 Mbps for both upload and download is also recommended.

4.8 Hafele Smart Living Application

Functions in the Hafele Smart Living Application

• 2-Way Communication (Video Call): If the lock is connected to a quality internet signal, you can use the two-way communication function with people at the door from anywhere. When a guest presses the doorbell, the system will call your smartphone via the app, allowing you to talk and view the camera feed in real-time.
• Person Detection at the Door: When the motion detection sensor (radar) is activated via the app, if someone stands at the door for a period, the system will automatically take a picture and send it to your smartphone, allowing you to track movements immediately.
• Remote Unlock: You can unlock the door from anywhere via the smartphone application and grant unlocking permission to family members who use the app. Note: The lock must be in Wi-Fi Active mode (continuously connected to Wi-Fi). See page 22 for details.
• Managing Unlock Data / Member Access Rights: You can fully manage user data and access rights of family members through the application, including adding or deleting face, fingerprint, key card, or password information for each user.
• Creating Temporary Passwords: You can create custom passwords with specified usage times (only for Custom type passwords, and the lock must be in Wi-Fi connection mode at all times). There is also a random password generation function for offline use, useful for allowing others to unlock the door temporarily without an internet connection.

Caution: Frequent use of the video call or peephole camera functions, as well as keeping the lock in continuous operation without rest, may reduce battery life and require more frequent battery charging.

4.9 Using the Hafele Smart Living Application

1. Main Screen

• 1. Lock Name: Press the button to change the name.
• 2. Unlock Button via App: Press and hold to unlock.
• 3. Li-ion Battery Status: Press the icon for more details.
• 4. Door Status (Locked/Unlocked)
• 5. Photo Album, Unlock History, and Notifications
• 6. Press to view peephole camera feed / 2-way communication with people at the door.
• 7. Manage unlock data / Member access rights.
• 8. Manage temporary passwords.
• 9. Other settings menu.

2. Settings Screen (Part 1)

• VDP Settings:
  • 1. 2-Way Communication (Video Call) Settings: Users can choose between one-way or two-way communication modes for video calls via the application as needed.
• Cloud Storage Service: This is a subscription-based service. Users must pay an additional fee to extend the data storage period and enable short video clip storage. Without a subscription, the system can only store image data for 14 days.
• Activation Mode: By default, the lock is in Wi-Fi sleep mode, connecting to Wi-Fi only when the lock is used. To have the lock continuously connected to the internet, you can enable Active Wi-Fi Mode (Activation Mode) from the settings menu. Users can also set a time for the lock to automatically enter Sleep Mode during the night to reduce power consumption. Note: Continuous activation of Active Wi-Fi Mode will reduce battery life and may require more frequent charging.
• Remote Unlock Permission: App unlocking can be disabled or restricted to administrators only.

2. Settings Screen (Part 2)

• Radar Detection: By default, the person detection function is disabled. To have the lock automatically detect people for face unlock, please enable this function in the settings menu. Note: The sensor has a detection range of approximately 1.5 meters. If the sensor is accidentally triggered by frequent passersby, it may reduce battery life.
• Passage Mode: When Passage Mode is activated, the lock remains unlocked at all times. Unregistered users can open the door without authentication.
• Double Authentication: This mode is also known as High-Security Mode. When activated, users must authenticate with two unlocking methods, such as Face + Password or Fingerprint + Key Card, to unlock the door.
• Lock Volume Level: The lock volume can be adjusted to 3 levels (Mute - Normal - Loud).

3. Adding Unlock Information via the Lock's Menu

• 1. Unlocking Data from Lock Memory: This message will appear for unlocking data added via the lock's settings menu (not the app). Click the displayed message on the right to associate it with a user account in the app.
• a.) Administrator or Admin data will also appear in this list, always designated as the first three numbers:
  • Password1
  • Finger2
  • Card3
• b.) General user data starts from the 4th sequence number, for example, Face4, Finger5, etc.

4. Adding Unlock Information via the App

• Add Unlock Information via the App: You can add/delete and manage all user unlock information for your lock. Select to view information as shown in the image on the right.
• a.) Family Member Data: App users are those with whom you share your "Home" and all smart home devices, including this lock. Users must register an app account to participate in this "Home" usage. The homeowner can add, assign permissions, or remove users from the home in the "Home Management" menu on the app's main screen.
• b.) Other Member Data: Users who have not logged in or registered for the app can also be added and deleted from this settings window.

5. Creating Temporary Passwords

• 1. Custom Password (Lock must be online at all times):
  • You can set the password digits and name it yourself.
  • The lock must be in Active Wi-Fi mode for it to transfer this password data to the lock's memory.
  • You can check if the password transfer was successful by clicking the "Record" button in the upper right corner of the app screen.
• 2. Time-Limited, One-Time, Dynamic Random Passwords (Lock does not need to be online): These passwords can be generated offline, and the system will automatically assign the digits. The lock will verify the password's correctness using an algorithmic calculation system.
• 3. Clearing Passwords (Lock does not need to be online): Since the random passwords in point 2 are not in the lock's memory, if you wish to delete them, you must do so by entering the Clearing password on the lock.

Comparison Table of Password Types

5. Additional Usage

5.1 Emergency Power Supply in Case of Battery Depletion

Emergency Power Supply

If the battery is depleted and the lock cannot be operated, follow these steps to restore functionality:

1. Connect a 5V power source to the USB-C port on the exterior unit and wait approximately 10 seconds for the lock to start and unlock the door.
2. Remove the Li-ion battery and charge it fully (full charge takes approximately 5-6 hours). Once the door is unlocked, reinsert the fully charged battery. Then, connect the 5V power source to the USB-C port again, wait about 10 seconds for the system to start, and then remove the charging cable.

5.2 Battery Removal

Battery Removal

1. Press the OPEN button on the interior unit and carefully tilt and remove the display module.
2. Insert the fully charged battery, then reinsert the display module by first connecting the bottom connector and then pressing the top part of the screen to lock it in place.

5.3 Reset to Factory Defaults

Caution: This reset will delete all user information and settings, including application connections and other connected accessories!

• Reset to Factory Defaults:
  • 1. Remove the display module and locate the reset button under the battery compartment.
  • 2. Gently press the reset button with a paperclip or similar object, holding it down until you hear 5 short beeps and the "Please wait" notification.
  • 3. The lock will reboot and confirm with the "Initialization Successful" notification.

5.4 Basic Troubleshooting