Viomi Robot Vacuum S9 UV-Automatic Dirt Disposal User Manual

Please read this manual carefully before use and keep it properly. This product shall be operated only in location at altitude below 2,000 meters. Please read this manual carefully to ensure proper and safe use of the product.

Considerations

Operation Restrictions

Battery and Charging

This product is in compliance with Class-1 laser safety standard under IEC60825-1:2014, and will not generate laser radiation hazardous to human.

Product Introduction

Network Configuration

Reset

[Reset button]: for forcible shutdown.

Smart recharging

Power on/off Global sweeping

The light is constantly on in blue color, indicating successful connection/normal operation/standby state.

Flicker in blue color, indicating power-on.

Flash slowly in blue color, indicating firmware upgrade/recovery to factory setting.

Flash fast in blue color, indicating network configuration.

Flicker in red color, indicating low battery level.

Flash fast in red color, indicating fault in operation.

The LED indicator goes out, indicating power-off /sleep.

IR sensor

[Reset button]: for forcible shutdown.

Main machine and sensor

Diagram showing the top and bottom view of the robot vacuum with numbered parts:

2-in-1 Dust Compartment with Water Tank

Diagram illustrating the components of the 2-in-1 dust compartment and water tank:

Automatic dirt disposal (Two-in-one for dust collection and charging)

Diagram of the automatic dirt disposal unit:

Instructions on Installation

1. Install the automatic dirt disposal

  1. Place automatic dirt disposal on flat floor near wall, and connect the plug to an approved socket and switch power supply on. Place it near wall.
  2. Make sure there is no obstacle within 1.2 m in front and 0.5 m at both sides of it.

Diagram showing placement of the automatic dirt disposal unit with clearance requirements.

Operation Instructions

1. Switch on/off

Long press power button for 3 seconds to switch machine on/off. Power LED indicator flashes slowly for 4 seconds and then lights on constantly in blue color, and the cleaner is in standby. Upon start-up there is a tone for prompt.

When cleaner stays still, long press the power button for 3 seconds to switch it off. The power LED goes out, and a voice prompt is given. Cleaner will sleep if being idle for more than 20 minutes. In sleep status, shorting press any button will wake it up.

Tips: During recharging, the robot cannot be switched off or sleep.

2. Sweeping

In power-on status, short press the [power button] with voice prompt "start global cleaning". During cleaning, short press the [power button] to cease sweeping.

Tips: At low battery level, sweeping function cannot be started.

3. Automatic/manual recharging

Upon end of sweeping, a voice prompt "cleaning finished and recharging started" is given, and the vacuum-mop starts recharging. In case of low battery level during sweeping, the vacuum-mop will start recharging automatically.

4. Refilling tank or cleaning mop half-way

Short press button to pause the vacuum-mop; remove mopping module, refill the tank or clean the mop; re-mount the mopping module and short press the button again to resume sweeping.

5. Network configuration and firmware update

Download App by scanning the QR code on the machine and reset WiFi by following the tips on APP. You can query or update the firmware on App. During update make sure the machine is being charged with battery level not below 60%. For more details refer to instruction in the App.

After downloading, configure network by following tips on APP. After connecting the machine to network, you can start sweeping or scheduled cleaning remotely on App.

6. Fault

In case of fault in the vacuum-mop, audible and visual alarms will be given with power LED indicator flashing in red. For more details refer to Trouble Shooting. The vacuum-mop will sleep automatically when being idle for 10 minutes in case of fault.

Operation Instructions

  1. Place the vacuum-mop on flat floor indoors. Remove the limit protector at both sides of bumper.

Diagram showing removal of limit protectors from the vacuum-mop bumper.

  1. Press the Dust Compartment release button to remove the 2-in-1 Dust Compartment with Water Tank. For the initial use, there may be a very little water in the tank, which is residual test sample and at normal condition, and you can use it at ease.
  2. Soak the mop with water and attach it to magic tape band and tighten it. Inject water through the inlet, and tighten the cover.
  3. Mount the 2-in-1 Dust Compartment with Water Tank into the machine.
  4. Long press button for 3 seconds to switch the vacuum-mop on, and then short press button to recharge it. The vacuum-mop will be ready for operation when recharged fully.

Diagram showing the process of mounting the dust compartment and water tank.

Diagram showing the process of soaking and attaching the mop.

Diagram showing the automatic dirt disposal unit with clearance requirements.

Note:

How to connect to Wi-Fi

This product works with Mi Home/Xiaomi Home app *. Control your device, and interact it and other smart home devices with Mi Home/Xiaomi Home app.

Scan the QR code to download and install the app. You will be directed to the connection setup page if the app is installed already. Or search "Mi Home/Xiaomi Home" in the app Store to download and install it.

Open Mi Home/Xiaomi Home app, tap "+" on the upper right, and then follow prompts to add your device.

* The app is referred to as Xiaomi Home app in Europe (except for Russia). The name of the app displayed on your device should be taken as the default.

Note: The version of the app might have been updated, please follow the instructions based on the current app version.

Resetting Wi-Fi

When your router is replaced or Wi-Fi password is changed, you have to reset Wi-Fi settings by holding both [home button] and [power button] keys for 5 seconds till the Wi-Fi indicator light flashes in blue color and a voice prompt is given, indicating that the Wi-Fi settings are reset successfully.

Maintenance

2-in-1 Dust Compartment with Water Tank

  1. Press Dust Compartment release button and pull the tank out to remove it.
  2. Release the Dust Compartment clamp to remove filter screen clamp.
  3. Remove the Filter screen.

Diagram showing the removal of the dust compartment, filter screen clamp, and filter screen.

  1. Clean the filter screen and clamp with cleaning brush.

Tips: Clean the mop regularly, since contaminated mop will impair sweeping performance. Be sure to remove the mop and clean, and then dry it by twisting. Do not clean it with it mounted to tank, or otherwise waste water may block the filter element. It is recommended to replace main brush every 6-12 months to ensure proper cleaning performance.

  1. Fill the automatic dirt disposal with water, shake it and then empty it. Repeat this process till it is clean.
  2. Turn the tank over and remove mop for cleaning or replace it.

Cleaning main brush

The main brush is consumable and shall be cleaned weekly. It is recommended to replace main brush every 6-12 months to ensure proper cleaning performance.

  1. Turn cleaner over, remove main brush cover and the brush by pressing the clamp on the cover.

Note: Avoid collision when turning it over to avoid damage to laser radar.

Diagram showing the removal of the main brush cover and main brush.

  1. Cut off hairs around the brush with knife, and clean the main brush with the other end of the knife.
  2. Mount the main brush and main brush cover and lock the clamp.

Clean/replace side brush

  1. Remove screws fixing side brush with screwdriver, and remove the side brush.

Diagram showing the removal of the side brush.

Tips: It is recommended to replace side brush every 3-6 months to ensure proper cleaning performance.

  1. Mount side brush after cleaning, or replace the side brush.

Diagram showing the installation of the side brush.

Replace dust bag

In case that the FULL DUST BAG icon flashes in orange color on the screen or a message is given on the App when the dust bag is full, please replace the bag immediately. When the dust bag is in normal operation, the icon keeps flashing in green and white colors.

Diagram showing the steps to replace the dust bag: Open the top cover, remove dust bag by pulling the bag handle up, remove the dust bag, mount a new dust bag and mount the cover again.

Clean dust duct

In case that the FULL DUST BAG icon is still in orange color even after the bag is replaced, it is recommended to disconnect power plug, turn the charging pile upside down to check whether dust duct is blocked by any foreign matter. If dust duct is blocked, remove the duct cover with screwdriver, as shown below. Remove any foreign matter. Note: Do not dismantle it with excessive force. After finishing clear-up, mount it again in place.

Diagram showing the dust duct and transparent duct cover, with an arrow indicating removal.

Clean sensor

It is recommended to weekly clean each sensor with clean and soft cloth to ensure proper cleaning performance.

Robot vacuum:

Diagram showing the location of various sensors on the robot vacuum: PSD detector, IR sensor, Cliff sensor, Charging electrode.

Maintenance of battery

The vacuum-mop contains a built-in high-performance rechargeable lithium-ion battery. To maintain adequate battery performance, keep it recharged regularly. If the vacuum-mop is left idle for a long period, switch it off and recharge it once every three months to avoid damage due to over-discharging.

Specifications

Main machine

Name Viomi Robot Vacuum S9 UV-Automatic Dirt Disposal
Model number V-RVCLMD28D / V-RVCLMD28C
Dimensions Ø 350mm×98mm
Rated voltage 14.4V ⎓
Rate power 50W
Battery capacity 5200mAh
Wireless Connectivity Wi-Fi IEEE 802.11b/g/n 2.4GHz

Automatic dirt disposal

Model number V-ADD26D / V-ADD26C
Rated power 950W
Rated input 220-240V~50/60Hz
Rated output 24V ⎓ 1.5A
Rated frequency 50/60Hz
Dimensions 356×250×193mm

This product is in compliance with Class-1 laser safety standard under IEC60825-1:2014, and will not generate laser radiation hazardous to human.

Trouble Shooting

Fault Prompt Solution
Error #1. Make sure the laser ranging sensor is not blocked. Check for or remove any foreign matter around laser radar, or relocate the Vacuum-Mop and restart it.
Error #2. Clean cliff sensor and relocate the cleaner. Clean the cliff sensor and try again (for more details refer to the user manual).
Error #3. A strong magnetic field is detected. Relocate the cleaner and try again. Relocate the Vacuum-Mop and try again.
Error #4. Check collision sensor and remove any foreign object on it. Try to press the bumper strip and remove any foreign matter, and then restart the Vacuum-Mop.
Error #5. The Vacuum-Mop is at abnormal temperature. Stop operating till normal temperature is recovered. The Vacuum-Mop is in too high or low temperature. Stop operating till normal temperature is recovered.
Error #6. Charging fails. Please clean charging contact. Check the adapter, or check whether the automatic dirt disposal is at horizontal position. Switch off the Vacuum-Mop and the automatic dirt disposal, clean their metal contacts.
The automatic dirt disposal fault prompt Error #1. Dust bag is not mounted. The text "Full bag" is given and the icon flash. Mount dust bag in place.
Error #2. Blower fails, The text is given and the icon flash. Check whether air duct is blocked, and contact after-sales service for troubleshooting.

FAQ

Problem Solution
Cleaner fails to start up. Low battery level. Keep the machine close to charging dock and try again. Too low (below 0℃) or high (above 50℃) ambient temperature.
Sweeping function fails. Low battery level. Keep the machine close to charging dock and try again.
Charging function fails. Too many barriers around charging dock. Place charging dock in an unblocked area. Main machine is too far from charging dock. Place main machine near charging dock and try again.
The machine operates improperly. Power it off and then power it on again.
Cleaning operation is noisy. Main brush, side brush or left/right caster is damaged by foreign object. Power off the machine and remove the foreign object.
Cleaning performance deteriorates or dust drops. The automatic dirt disposal is full of dust. Please empty the collector. Filter component is blocked. Please clean it. Main brush is damaged by any foreign object. Please clean the main brush.
Wi-Fi connection is unavailable. Weak Wi-Fi signals. Make sure the robot is in proper coverage of Wi-Fi signals. Wi-Fi connection fails. Reset Wi-Fi connection and download the latest App and try again.
Breakpoint resume. Make sure non-disturbance mode is not activated, which will disable proceeding at breakout point. Proceeding at breakout point is unavailable when the machine is being charged.
The Vacuum-Mop fails to return to charging dock after fixed point cleaning or displacement. As the Vacuum-Mop will re-generate a map after fixed-point cleaning or being displaced by a long distance, it may fail to locate charging dock for charging. In such case, place the machine onto charging dock manually.
Charging fails. Make sure there is sufficient spaces around charging dock, and there is no dust or blockage on the surface of electrode of charging dock.
Scheduled cleaning fails. Make sure the machine has been connected to the network, as disconnection from network will fail sync and scheduled cleaning task.
The Vacuum-Mop is always offline. Make sure the machine is connected to network successfully, and always within coverage of Wi-Fi.
The Vacuum-Mop fails to be paired with cell phone. Make sure both charging dock and main machine are within coverage of Wi-Fi and good signals, and then reset Wi-Fi connection for pairing by following the instructions in the manual.
Models: Viomi, Robot Vacuum, S9, UV-Automatic, Dirt, Disposal

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