Viomi Alpha 2 Pro Robot Vacuum-Mop User Manual

Safety Information

Please read this manual carefully before use and keep it properly. This product shall be operated only in locations at altitudes below 2,000 meters.

1. Instructions for Use

Please pay attention to the following basic safety precautions before using the product:

• Read the user manual carefully and follow the instructions when using the product.
• Keep the user manual well for future reference.
• If you need to transfer the product to a third party, please attach the user manual along with the product.
• Any operation not in conformity to the instructions in the user manual may result in serious personal injury or damage to the product itself.

Warning: Instructions against incorrect product use that may lead to death or serious injury.

Caution: Instructions against incorrect product use that may lead to minor injury or product damage.

[Read operator's manual icon]

2. Safety Precautions

Warning

• This product can only use the automatic dirt disposal and batteries that are provided with this product. Failure to do so may result in damage to the product, electrical shock, or fire caused by high voltage.
• Do not use this product if the product and accessories are found to be damaged. Contact the after-sales service department.
• Except for service technicians designated or authorized by Viomi, no one may disassemble, repair, or modify this product.
• Unplug the product before maintenance.
• Do not touch the power plug or the product when your hands are wet, as this may result in electrical shock.
• If the power cord is damaged, it must be replaced by the manufacturer, its service department, or a similar professional to avoid danger.
• To prevent the product from falling accidentally, do not use this product in a suspended place without a protective fence, which may result in personal injury.
• The user shall not replace the batteries privately.
• Prevent clothing or any part of your body (hair, fingers, etc.) from getting caught in the brush or wheel of the vacuum cleaner. Failure to do so may result in personal injury.
• Do not place the product near fire or flammable/explosive/corrosive materials.
• If the user manual is missing, please contact your local dealer or call the after-sales service department to obtain an electronic user manual.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons in order to avoid a hazard.

Caution

• This appliance contains batteries that are only replaceable by skilled persons.
• For recharging the battery, only use the automatic dirt disposal provided with this appliance.
• Check whether there are cigarette butts, matches, and other inflammable and explosive items in the room. If there are, you will need to manually clean them up before use. Flammable items inhaled by the robot may cause heat damage to the product during use.
• Clean edge brushes and rollers regularly, clean the dust box regularly, and clean the filter regularly.
• The appliance must be disconnected from the supply mains when removing the battery.
• The battery is to be disposed of safely.
• The product is only intended to clean floors in a home environment. Please do not use it outdoors, such as on an open balcony, or on a surface that is not a floor like a sofa, or in a commercial or industrial setting.
• Prevent the suction of water, oil, or other liquids, which may damage the product.
• Please make sufficient preparations before starting the product to prevent noise from causing harm to people or animals.
• Arrange scattered wires on the floor before use for fear of affecting the normal operation of the product.
• Remove fragile objects before use.
• The charging dock shall be placed against the wall and on a flat floor to avoid affecting product functionality.
• Unplug the automatic dirt disposal if it remains unused for a long time.
• When the product is working, removal of the automatic dirt disposal will affect the normal recharging of the machine.
• Do not use the product to suck in sharp objects (e.g., shattered glass and nails) for fear of damage to the product.
• Do not use the product at an ambient temperature above 40°C or below 0°C, or in a wet, flammable, explosive, or corrosive environment.
• Do not charge at an ambient temperature above 35°C or below 0°C.
• Do not pick up the product by its laser radar cover.
• Make sure the product is turned off and the automatic dirt disposal is unplugged before cleaning or performing maintenance.
• Do not place children, pets, or any item on top of the product while it is stationary or moving.
• Do not spray any liquid into the product (make sure the dust compartment is thoroughly dry before reinstalling).
• Do not place the product upside down (laser radar housing should never touch the ground).
• Only use this product as directed in the user manual or quick start guide. Users are responsible for any loss or damage arising from improper use of this product.

3. About Child Safety

• Children shall not play with the product.
• Please keep the main brush cleaning tools out of reach of children.
• This product can be used by children aged from 8 years and above and persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
• Cleaning and user maintenance shall not be made by children without supervision.

4. About the Batteries

• This product contains a lithium-ion battery pack.
• Do not expose the appliance or battery to excessive temperatures.
• Be aware of the risk of terminals of the battery-operated appliance or battery being short-circuited by metal objects.
• Before disposing of the appliance, the battery must be taken out of the appliance. Take-out steps:
  1. Take off the side brush. Use a screwdriver to loosen the screws of and the base decorative plate.
  2. Remove the base trim panel.
  3. Take out the battery and unplug the connection line between the battery and the host.
• The batteries shall be removed when the product is discarded.
• If you need to replace the battery of the host machine, please contact Viomi's after-sales service department. Use of wrong batteries may cause a safety accident.
• If the batteries leak, prevent the contact of the liquid with the skin or clothing. Immediately wipe it with a dry cloth and send it to the recycling station or designated maintenance point. Do not discard it.
• Please properly dispose of the old batteries of the product. The batteries contain hazardous substances harmful to the environment. Please follow the local environmental regulations and send them to the designated recycling site.

5. Scope of Use of the Product

The product is suitable for the following floors: Wooden floor, Ceramic tile, and Short-staple carpet.

6. Disclaimers

Under any of the following circumstances, the product will be excluded from the scope of free warranty, but paid repair can be provided:

• Damage due to the user's failure to operate the product in strict accordance with the user manual or due to improper storage.
• The machine or parts have exceeded the free warranty period.
• Damage due to disassembly by those other than the maintenance personnel of Viomi or authorized by Viomi.
• A valid purchase voucher number cannot be provided.
• Damage caused by irresistible factors such as natural disasters.
• Product failure or damage caused by unexpected factors or man-made causes (including operational errors, liquid ingress, improper plugging/unplugging, scratching, handling, bumping, input of inappropriate voltage, etc.).

Packing List

• Robot vacuum-mop x 1
• Automatic dirt disposal x 1
• 2-in-1 water tank x 1
• Main brush x 1
• Side brush x 1
• HEPA filter x 1
• Dust bag x 3
• Handbook x 1
• Mop holder x 1
• Quick Guide Manual x 1
• Mop x 2
• Disposable mop x 10
• Cleaning tool x 1
• Main brush cover x 1
• HEPA for automatic dirt disposal x 1

Notes: HEPA filter and cleaning tool are installed on the 2-in-1 water tank. 2-in-1 water tank, main brush, and side brush are installed on the robot. Dust bags and HEPA are installed on the automatic dirt disposal or accessories box. Mop is installed on the mop holder.

Product Introduction

Network Configuration

When the robot is powered on, simultaneously press and hold the [Network Configuration button] and [Factory Reset button] for 3 seconds until a voice prompt "Activate network configuration" is given, and then release them to activate network configuration.

When the robot is powered on, simultaneously press and hold the [Network Configuration button] and [Factory Reset button] for 10 seconds until a voice prompt "Robot is going to restore factory settings" is given, and keep holding the buttons for 10 seconds until a voice prompt "Robot has restored factory settings successfully" is given. A reboot is needed after the restoration.

Smart Recharging

Short press the [Smart Recharging button] to start smart recharging. Long press for 5 seconds to enable pair mode.

Power on/off, Global Cleaning

Short press the [Power button] to start/pause cleaning. Long press the [Power button] for 3 seconds to power on/off.

LED Indicator Status:

• White glimmering: robot standby
• White: working/pause/full battery
• Slowly blinking white: network connecting
• Blinking orange: recharging/charging/disposing dirt
• Slowly blinking orange: low battery/malfunction
• LED indicator off: indicating power-off/sleep

Robot Vacuum-Mop and Sensors

Top Components:

• Top cover
• IR lens
• Laser radar
• Surface cover
• Button [Power/Clean]
• Button [Smart Recharging]
• IR sensor
• Collision sensor
• Universal caster
• Charging electrode
• Side brush
• Cliff sensor
• Main brush cover
• Rolling brush
• Left caster
• Right caster

Bottom Components:

• 2-in-1 water tank
• Mop holder
• Mop

Other Components:

• Reset button: for forcible shutdown.
• Short press to switch off [Reset button].

Automatic Dirt Disposal (Two-in-one for dust collection and charging)

• Top cover
• Dust bag holder
• IR lens
• Laser radar
• Surface cover
• Button [Power/Clean]
• Button [Smart Recharging]
• IR sensor
• Collision sensor
• Universal caster
• Charging electrode
• Side brush
• Cliff sensor
• Main brush cover
• Rolling brush
• Left caster
• Right caster
• 2-in-1 water tank
• Inlet
• Cleaning tool
• Dust Compartment release button
• Dust Compartment
• Mop holder
• Mop
• Filter screen clamp
• Filter screen
• Recharging/automatic dirt disposal probe
• Dust collection port
• Blower filter
• Dust bag handle
• Dust bag

Note: Dust bag is consumable and shall not be re-used. Replace it regularly.

Instructions on Installation

Install the Automatic Dirt Disposal

1. Place the automatic dirt disposal on a flat floor near a wall, connect the plug to an approved socket, and switch the power supply on.
2. Make sure there is no obstacle within 1.2 meters in front and 0.5 meters at both sides of it.

Operation Instructions

Switch on/off

Long press the [Power button] for 3 seconds to switch the robot on. The Power LED indicator flashes slowly and then lights on constantly in white color, indicating the robot is in standby. When the robot stays still, long press the [Power button] for 3 seconds to switch it off. The robot will sleep if being idle for more than 10 minutes. Short pressing any button will wake it up from sleep status.

Tip: During recharging, the robot cannot be switched off or sleep.

Sweeping

In power-on status, short press the [Power button] with a voice prompt "start global sweeping". During cleaning, short press the [Power button] to pause cleaning.

Tip: At low battery level, the cleaning function cannot be started.

Automatic/Manual Recharging

Upon end of cleaning, a voice prompt "cleaning finished and recharging started" is given, and the robot starts recharging. In case of low battery level during cleaning, the robot will start recharging automatically.

Refilling Tank or Cleaning Mop Half-way

Short press the [Power button] to pause the robot; remove the mopping module, refill the tank or clean the mop; re-mount the mopping module and short press the [Power button] again to resume cleaning.

Network Configuration and Firmware Update

Download the Mia App, and use the mobile client to reset Wi-Fi according to the APP's tips. Refer to the Quick Guide for further information. You can check and upgrade firmware through the App. Make sure the equipment is charging while upgrading. Read the guide in the App for the details of the upgrade. Configure the network according to the tips in the App after finishing the download. You can use the App for remote control, reservation, and so on, as long as it is connected to the network.

Fault

In case of a fault in the robot, audible and visual alarms will be given with the Power LED indicator flashing in orange. For more details, refer to Troubleshooting. The robot will sleep automatically when being idle for 10 minutes in case of a fault.

How to Use

1. Place the robot on a flat floor indoors. Remove the limit protector at both sides of the bumper.
2. Press the [Dust Compartment release button] to remove the 2-in-1 Dust Compartment with Water Tank.
3. Soak the mop with water, attach it to the magic tape band, and tighten it. Inject water through the inlet, and tighten the cover.
4. Mount the 2-in-1 Dust Compartment with Water Tank into the robot. To install the integrated tank back, push it in with the slot. Then push it to the bottom after hearing a click.
5. Long press the [Power button] for 3 seconds to switch the robot on, and then short press the [Power button] to recharge it. The robot will be ready for operation when recharged fully.
6. The robot will return to the automatic dirt disposal base after operating for more than 1 minute and start the clear-up process automatically. The automatic dirt disposal function can be turned on or off via the APP settings. After the automatic dirt disposal function is turned off, the automatic dirt disposal will not be performed when the robot returns to the automatic dirt disposal base.

Notes:

1. The robot cannot be switched on in case of low battery level. In such case, first recharge it.
2. In case of low battery level during sweeping, the robot will go to the charging dock for recharging automatically, and then return to the interruption point to resume cleaning.
3. For the initial use, there may be a very little water in the tank, which is a residual test sample and is normal. You can use it at ease.
4. Before performing cleaning, please make sure the 2-in-1 dust compartment with water tank has been well installed on the robot, as well as the filter screen and filter screen clamp of the 2-in-1 dust compartment with water tank have been installed.
5. Please close the top cover of the automatic dirt disposal before dirt disposal is performed.
6. Please check whether the dust duct is blocked and remove any foreign matter if the dirt disposal process is abnormal.

How to Connect to Wi-Fi

This product works with the Mia app. Control your device, and interact with it and other smart home devices using the Mia app.

Notes: As Mia App is subject to improvement and update from time to time, the actual operations may vary from what is described above. Please perform your operations by following the instructions in the current Mia App.

Attention: "Works with Mia" validates in software level only. Viomi is not responsible for the enterprise and its production, standard implementation, quality supervision, and other aspects of the product.

Scan the QR code [QR code image description] to download and install the app. You will be directed to the connection setup page if the app is installed already. Or search "Viomi mall/Mia" in the App Store to download and install it. Open the app, tap "+" on the upper right, and then follow prompts to add your device.

Connect Power Supply

Connect the power plug to the socket.

Download the App

Search for "Viomi mall" or "Mia" in the app store; or scan the QR code [QR code image description] to download and install the app.

Bind Android-based Cell Phone to Wi-Fi

Tap the available product, and tap "connect" to proceed. Just follow the tips.

Bind iOS-based Cell Phone to Wi-Fi

Select the robot's hotspot in Wi-Fi settings of your phone, and wait for connection; Return to the App, tap "next" and follow the tips to finish connection.

Notes: Please refer to "How to Reset Wi-Fi" when your phone is unable to connect to Viomi vacuum. Please connect to Wi-Fi for optimal user experience.

Resetting Wi-Fi

When your router is replaced or Wi-Fi password is changed, you have to reset Wi-Fi settings by holding both the [Network Configuration button] and [Factory Reset button] for 3 seconds until the Wi-Fi indicator light flashes in white color and a voice prompt is given, indicating that the Wi-Fi settings are reset successfully.

Maintenance

2-in-1 Dust Compartment with Water Tank

1. Press the [Dust Compartment release button] and pull the tank out to remove it.
2. Release the Dust Compartment clamp to remove the filter screen clamp.
3. Remove the Filter screen.
4. Clean the filter screen and clamp with the cleaning brush.
5. Fill the Dust Compartment with water, shake it, and then empty it. Repeat this process until it is clean.
6. Turn the tank over and remove the mop for cleaning or replacement.

Tips:

• Clean the mop regularly, as a contaminated mop will impair sweeping performance.
• Be sure to remove the mop and clean it, and then dry it by twisting. Do not clean it while it is mounted to the tank, which may cause damage to the tank.
• It is recommended to replace the main brush every 1-2 months to ensure proper cleaning performance.

Cleaning Main Brush

1. The main brush is consumable and shall be cleaned weekly. It is recommended to replace the main brush every 6-12 months to ensure proper cleaning performance. Turn the cleaner over, remove the main brush cover and the brush by pressing the clamp on the cover.
2. Avoid collision when turning it over to avoid damage to the laser radar.
3. Main brush cover
4. Main brush
5. Cut off hairs around the brush with a knife, and clean the main brush with the other end of the knife.
6. Mount the main brush and main brush cover and lock the clamp.

Tip: It is recommended to replace the side brush every 3-6 months to ensure proper cleaning performance.

Clean/Replace Side Brush

1. The side brush is connected by buckles and can be removed by hand easily.
2. Mount the side brush after cleaning, or replace the side brush.
3. Installation

Replace Dust Bag

1. When the dust bag is full, the [orange LED indicator on dirt disposal] will light up. Please change for a new one. Please change the dust bag in time when it's full to keep the dirt disposal function normal.

Replace Dust Duct

1. Invert the dirt disposal to check whether the dirt tunnel is blocked by foreign matter. If it is blocked, use a screwdriver to detach the transparency cover and remove the foreign matter according to the following picture [diagram description of dust duct].
2. Note: Do not dismantle it with excessive force. After finishing clear-up, mount it again in place.

Clean Sensor

1. It is recommended to clean each sensor weekly with a clean and soft cloth to ensure proper cleaning performance.
2. Robot Vacuum-Mop Sensors:
   • Cliff sensor x 4
   • Laser sensor x 3
   • Charging electrode x 2
   • Laser radar x 1
3. Automatic Dirt Disposal Charging Dock Sensors:
   • IR lens x 1
   • Automatic Dirt Disposal Charging Probe x 2

Specifications

Robot Vacuum-Mop

Automatic Dirt Disposal

This product is in compliance with Class I laser safety standard under IEC60825-1:2014, and will not generate laser radiation hazardous to humans.

Troubleshooting

FAQ