Primo Home Series Spill Proof Water Dispensers
IMPORTANT: Do Not Return Dispenser to Store. If you have questions or issues please contact 1-866-429-7566 for expert assistance.
Features & Functions
- 1. Spill Proof Bottle Receptacle with Leak Guard (Not on All Models): For fast, easy, spill-proof loading, reduces leaks from worn & damaged bottles.
- 2. Water Dispensing Controls: Depress to dispense water.
- 3. Function Lights (Not on All Models): Green light below snowflake indicates cooling; green light below wavy lines indicates heating.
- 4. Drain Hole: For accidental spills to exit the controls and cabinet into the drip tray, preventing interaction with electrical wiring.
- 5. Spout(s): Where water dispenses (amount varies by model).
- 6. Bottle Support(s) (Not on All Models): Helps align sports bottles and glasses with spouts to eliminate spills.
- 7. LED Nightlight (Not on All Models): Located behind bottle supports for visibility in low light situations.
- 8. Drip Tray: Dishwasher safe, slides in and out. Features a red float that rises to indicate when it's time to empty. (Float Not on All Models)
- 9. Activation Switch for Cooling (Green) (Not on All Models)
- 10. Activation Switch for Heating (Red) (Not on All Models)
- 11. Activation Switch for LED Nightlight (Blue) (Not on All Models)
- 12. Hot Tank Drain: For cleaning. Caution: Water can flow at extremely high temperatures.
- 13. Plug & Cord: Only plug into a ground fault interrupting receptacle.
Warnings & Safety Precautions
⚠️ WARNING TO REDUCE THE RISK OF INJURY AND PROPERTY DAMAGE, USER MUST READ THIS MANUAL BEFORE ASSEMBLING, INSTALLING & OPERATING DISPENSER.
Failure to follow instructions can cause personal injury or property damage. Models that heat water dispense at very high temperatures. Always exercise basic safety precautions.
- Ensure proper assembly and installation according to this manual.
- Intended for water dispensing only. Do NOT use other liquids.
- For indoor use only. Keep in a dry place away from direct sunlight. Do NOT use outdoors.
- Install and use only on a hard, flat, level surface. Do NOT place in enclosed spaces or cabinets.
- Do NOT operate in the presence of explosive fumes.
- Position back of dispenser no closer than 4 inches from wall for airflow. Ensure at least 4 inches clearance on sides.
- Plug into a ground fault interrupting receptacle.
- Do not use an extension cord.
- Always grasp plug and pull straight out from outlet. Never pull by the cord.
- Do NOT use if cord is frayed or damaged.
- To protect against electric shock, do NOT immerse cord, plug, or any part of dispenser in water or other liquids.
- Ensure dispenser is unplugged prior to cleaning.
- Never allow children to dispense hot water without proper supervision. Unplug unit to prevent unsupervised use.
- Do not dispense hot water if the water bottle is empty.
- Service should be performed only by a certified technician. Contact 866-429-7566 for assistance.
Limited Warranty
Primo Water Corporation warrants the dispenser to the original purchaser for one (1) year from the date of purchase against defects in material and workmanship, provided it is assembled and operated according to instructions. Proof of purchase is required. This warranty covers repair or replacement of defective parts under normal use. Contact Primo Water Customer Care for claims. Transportation charges for returned parts are prepaid by the purchaser; replacement parts are shipped freight prepaid.
The warranty does NOT cover failures due to accident, abuse, misuse, alteration, misapplication, improper installation, improper maintenance, or failure to perform routine maintenance. It also does not cover cosmetic damage like scratches, dents, or rust.
This warranty is in lieu of all other express warranties. Primo disclaims all warranties for products purchased from unauthorized retailers. After one year, Primo disclaims all implied warranties, including merchantability and fitness for a particular purpose. Primo shall have no liability for special, indirect, punitive, incidental, or consequential damages. Primo is not responsible for defects caused by third parties. This warranty grants specific legal rights; rights may vary by jurisdiction.
Primo Water Corporation, 104 Cambridge Plaza Drive, Winston-Salem, NC 27104
Setup
This dispenser has been designed for dependable and safe service. Follow all instructions in order.
All Hardware Included
Set up requires a Phillips screwdriver (not included) ?.
Locate Dispenser
Notice: Do NOT plug power cord into wall outlet until instructed.
- Place dispenser upright.
- Locate dispenser on a hard, level surface in a cool, shaded location near a ground fault interrupting receptacle.
- Position dispenser so the back is at least 4 inches from the wall and there are at least 4 inches of clearance on both sides for airflow.
Install Bracket
CAUTION: Dispenser must be securely anchored to the wall to prevent accidental tip hazard.
- Clip the bracket onto the back right corner of the dispenser.
- Install the plastic anchor directly into sheetrock using a Phillips screwdriver. DO NOT drill a hole first when using this anchor.
- Secure by installing the screw through the bracket and into the anchor.
Note: Remove the screw to free the dispenser for cleaning or relocating.
Install Drip Tray & Grid
- Remove the drip tray and grid from protective packaging.
- Slide the drip tray assembly into position until it is secure.
Install Water Bottle
Requires standard 3, 4, or 5-gallon water dispenser bottles. Visit www.PrimoWater.com to find Primo Water retailers.
- Remove the tamper seal from the bottle cap. Do NOT remove the plastic cap.
- Clean the bottle cap and neck with a cloth and warm, soapy water, then rinse.
- Lift the bottle and insert it onto the probe. Apply slight pressure until the plug inside the cap pushes in and the bottle is seated. Water will begin to flow into the reservoirs, causing air bubbles in the bottle.
Provide Electricity
Plug the cord into a ground fault interrupting receptacle.
Activate Cold Switch
Notice: This unit will not dispense cold water until the switch is activated.
To activate, push the top side of the green switch in to start cooling water. To disable, leave the switch in the off position (bottom side pushed in).
Activate Hot Switch (Not on All Models)
Notice: This unit will not dispense hot water until the switch is activated.
To activate, push the top side of the red switch in to start heating water. To disable, leave the switch in the off position (bottom side pushed in).
Activate Nightlight (Not on All Models)
To activate, push the top side of the blue switch in. The LED bulb behind the center spout will light up. To disable, leave the switch in the off position (bottom side pushed in).
Register at Club Primo
While waiting for the water to reach desired temperatures, please register your dispenser at www.PrimoWater.com and click on Club Primo. This will be helpful for future customer service assistance.
Operation
This dispenser has been tested and sanitized. During transit, dust and odors can accumulate. Dispense and dispose of at least one quart of water before drinking.
Dispensing Cold Water
It will take approximately 1 hour to reach maximum cold temperature. The compressor will run continuously during this time, which is normal.
- Position a bottle, glass, pitcher, or cooking pot below the spout.
- Depress the cold water control (dark blue) downward to start water flow.
- Release the control once the desired fill level is achieved.
Dispensing Cool Water (Not on All Models)
- Position a bottle, glass, pitcher, or cooking pot below the spout.
- Depress the cool water control (light blue) downward to start water flow.
- Release the control once the desired fill level is achieved.
Dispensing Hot Water (Not on All Models)
CAUTION: This unit dispenses water at temperatures that can cause severe burns. Avoid direct contact with hot water. Keep children and pets away from the unit while dispensing. Never allow children to dispense hot water without proper and direct supervision. Unplug unit to prevent unsupervised use by children.
Hot water will be available in 15-20 minutes after setup.
- Position a bottle, glass, pitcher, or cooking pot below the spout.
- Slide the red button away from you and depress the control downward to start water flow.
- Release the control once the desired fill level is achieved.
Maintenance
For best taste, performance, and hygiene, clean the cold tank at least every 3 months. Clean the cabinet, controls, and spout each time you change the water bottle. Empty and clean the drip tray as needed. Use high-quality purified bottled water, such as Primo, to minimize mineral deposits.
For detailed instructions and videos on maintaining your dispenser, visit http://store.primowater.com/SpecialPages/CustomerCare.aspx#.
Troubleshooting
Water is leaking
A bottle leak may be too large for the Leak Guard. Remove the bottle, dispense one quart of water, and install a new bottle. If the leak persists, remove the bottle and call 866-429-7566 for assistance.
No water is coming from the spout
- Ensure the bottle is not empty; replace if necessary.
- Make sure the water controls are pushed in fully.
Cold water is not cold
- It takes up to one hour after setup to dispense cold water.
- Ensure the power cord is properly connected to a working outlet.
- Verify the back of the dispenser is at least 4 inches from a wall and there is free airflow on all sides.
- Ensure the green switch on the back of the dispenser is ON.
- If water is still not cold, call 866-429-7566 for assistance.
Hot water is not hot (Not on All Models)
- It takes 15-20 minutes after setup to dispense hot water.
- Ensure the power cord is properly connected to a working outlet.
- Ensure the red switch on the back of the dispenser is ON.
Nightlight Isn't Working (Not on All Models)
- Ensure the power cord is properly connected to a working outlet.
- Ensure the nightlight switch on the back of the dispenser is ON.
Dispenser Is Noisy
Ensure the dispenser is positioned on a level surface.
