ZUMIMALL GX2K PAN TILT BATTERY CAMERA

Warranty Service

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Product Service

Email: Tech@zumimall.com

Distributor: distributor@zumimall.com

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Brand Story

Founded in 2008, Zumimall focuses on the design and research of intelligent security technology. Zumimall insists on taking consumer needs as its core and strives to create smart home products that lead a global home fashion trend for consumers. Zumimall believes that craftsmanship creates top quality and technology changes life. With high-quality products and first-class service, Zumimall won the love and trust of millions of customers as soon as it went public. Over the years, Zumimall has served 45 continents of America, covering 80% of the population. Zumimall is the provider of a smart lifestyle and a guardian of the wonderful moments of your life.

INDEX

1. What's in the Box

2. Product Diagram

3. Reset Camera

4. Download and Install App

5. Account Registration

6. Add Camera to App

• 6.1 Preparations for Connection
• 6.2 Connect Camera to App

7. Camera Installation

8. Important Notes

9. Monitoring Area

10. Device Menu

11. Two-Way Audio

12. PIR Body Detection

• 12.1 Body Detection Alarm Setting
• 12.2 Alarm Notifications
• 12.3 Record/Playback/Delete

13. Power Saving Settings

• 13.1 Alarm Interval & Shooting Interval
• 13.2 Maximum Shooting Time & Recording Time
• 13.3 Alarm Plan

14. Battery Management

15. Solar Panel

16. Multi Device Management

• 16.1 Multi Camera Management
• 16.2 Multi User Sharing

17. ZUMIMALL FAQ

1. What's in the Box

The package contains the following items:

• ZUMIMALL Battery Camera * 1
• Solar Panel with Cable *1
• Outdoor Metal Mount *1
• Quick User Guide *1
• USB Cable *1
• Screws Set *1

NOTE: Micro SD card and power adapter are not included.

2. Product Diagram

Camera Components:

• Wi-Fi Antenna
• Thumb Screw
• PIR Sensor
• Microphone
• Power Light
• White Light
• Lens
• Mode Indicator
• Speaker

Rear/Bottom View:

• USB Charge Port (DC 5V)
• Power Key
• Reset Key
• SD Card Slot

Mode Indicator Status:

3. Reset Camera

1. Keep pressing to remove the device from the app.
2. Press the reset button for 5-10 seconds until you hear the 'Boogu' sound.
3. Reconnect the camera as before.

Visual Description: The process is illustrated with app screenshots showing a prompt to delete a device, followed by an option to 'Add Device' or 'Quick Guide'.

4. Download and Install App

Download the ZUMIMALL App from Google Play™ or App Store™. You can also scan the QR codes below with your smartphone.

NOTE: Google Play™ is a trademark of Google Inc. App Store™ is a service mark of Apple Inc.

Visual Description: QR codes labeled 'iOS', 'ZUMIMALL', and 'Android' are shown.

Required Permissions:

1. Allow ZUMIMALL App to access mobile cellular data and wireless LAN; otherwise, it will fail to connect the camera.
2. Allow ZUMIMALL App to receive pushed messages; otherwise, the phone will not receive alarms when motion is detected.

Visual Description: App screenshots show settings for 'Wireless Data' and 'Notifications', indicating required permissions.

5. Account Registration

New users need to sign up for the ZUMIMALL App using an email address. Click 'Sign up' to create a new account and follow the on-screen steps to complete registration.

Visual Description: App screenshots guide the user through the sign-up process, including entering account details and agreeing to terms.

6. Add Camera to App

6.1 Preparations for Connection

• Insert a Micro SD Card into the camera to save video clips, or you can start the 7-day free cloud service. Without a Micro SD Card or cloud service, no video will be saved.
• The camera only works with 2.4GHz Wi-Fi; 5GHz is not supported.
• When connecting to the network, please place the camera close to the router (Recommended within 10-15ft).

6.2 Connect Camera to App

Follow these steps to connect your camera:

1. Tap 'Add Device' on the app's homepage.
2. Select 'Battery Camera' from the device list.
3. Reset the camera by holding the RESET button for 4-5 seconds until the indicator light flashes red. Tap 'Next'.
4. Turn on the camera by holding the power button. If the camera is asleep, press the [battery camera] button to wake it. Ensure you are near the router for the best signal. Tap 'Next'.
5. Input your Wi-Fi password.
6. Prepare for scanning: Remove all film from the lens. Tap 'Next' to display a QR code. Hold your phone 5-8 inches from the camera lens. A tone will be heard when successfully scanned.
7. Scan the QR Code when the indicator is flashing slowly in red.
8. The installation will be finished when the progress reaches 100%.
9. Perform Network Diagnosis to check the Wi-Fi signal strength.
10. View Installation Tips for guidance on mounting and placement.

Visual Description: A series of app screenshots illustrate each step of the connection process, from adding a device to scanning the QR code and network diagnostics. Installation tips include using an outdoor bracket, recommended height (2-3 meters), avoiding direct sunlight, and avoiding close proximity to walls/glass.

7. Camera Installation

1. Fix the bracket to your desired installation location using the supplied screws.
2. Fasten the camera onto the metal mount and secure them.
3. Adjust the viewing angle of the camera. Move the lens horizontally and tilt it.

The camera lens supports horizontal rotation of 355° and vertical rotation of 120°. You can adjust the orientation of the camera lens and get the best monitoring angle by clicking PTZ in the application and holding down the directional controls (up, down, left, right).

Visual Description: Diagrams show the camera mounted on a bracket with angle indicators.

8. Important Notes

To reduce false alarms, please note the following:

• Do not install the camera in a position facing strong lights, mirrors, windows, or swimming pools.
• Do not place the camera too close to areas with busy traffic. The recommended distance between the camera and motion objects is within 32ft.
• Keep the camera away from outlets, including air conditioner vents, humidifier outlets, and heat transfer vents of projectors.
• Keep the camera at least 1 meter away from any wireless devices to avoid interference, such as microwave ovens and Wi-Fi routers.

9. Monitoring Area

• It is not suggested to install the camera vertically towards moving objects, as this may result in missed motion events or delays.
• It is suggested to ensure the angle between the PIR Sensor and detected objects is more than 10 degrees.
• The camera's motion sensor is more sensitive to side-to-side movement across its field of view than to movement directly toward or away from the camera.

Suggestion: The best downward tilt angle of the lens is 15° to obtain the best alarm detection range.

Recommended installation height: 8-10 feet above the ground. At this height, the sensor will provide a detection distance up to 40 feet.

Visual Description: Diagrams illustrate detection coverage at different heights (8.2 ft, 9.8 ft) and downward angles (10°, 15°).

10. Device Menu

The ZUMIMALL app provides various controls and settings for your camera. Below is a breakdown of the device menu options:

Visual Description: The app interface is shown with numbered icons and corresponding labels. A table lists these items and their functions.

11. Two-Way Audio

1. Open the microphone permission for the ZUMIMALL APP.
2. Long press the intercom button to start speaking; the sound will be emitted from the camera.
3. Release the intercom button to listen; the sound will be emitted from the mobile phone.

Visual Description: An app screenshot highlights the intercom button.

12. PIR Motion Detection

12.1 Motion Detection Alarm Setting

Motion detection sensitivity can be adjusted from 1 to 10. Higher sensitivity means easier triggering of motion detection and alarms.

Visual Description: App screenshots show navigation to 'Settings' > 'Alarm Management' > 'Detection Sensitivity'.

NOTE: The higher the sensitivity, the longer the detection distance, but the battery will drain faster.

12.2 Alarm Notification

This camera is an event recording camera, triggered only by body motion detection. It does not support 7*24 hours all-day recording.

System reactions include:

• Alarm notifications with sounds from the App ?.
• Pictures/videos automatically stored on Micro SD Card or Cloud.

12.3 Record/Playback/Delete

1. On the 'MESSAGES' page, click 'Alarm Messages' to view all listed records.
2. Click the provided buttons to playback ▶️ or delete ❌.
3. All screenshots or manually recorded videos from the live/history/cloud pages will be saved in 'Pictures & Videos'. These files can be saved to your phone's Album or shared directly.

Visual Description: App screenshots show the 'Messages' interface with alarm entries and options to playback video or preview snapshots.

13. Power Saving Settings

13.1 Alarm Interval

This function avoids repeated alarms for the same event. You can choose an alarm interval (e.g., 5 minutes). If the camera is triggered at 08:00, you will receive an alarm message, and no new alarm will be pushed for the next 5 minutes, even if motion detection continues.

NOTE: This function is off by default; you can set it as needed.

13.2 Recording Time

You can choose a different recording length. If set to 20 seconds, you can view 20 seconds of alarm video in the history of cloud playback after the camera is triggered.

Visual Description: App screenshots show navigation to 'Alarm Management' and 'Custom Mode' settings, including options for 'Recording Time'.

13.3 Alarm Plan

You can set a weekly/daily alarm schedule. For example, if you set the camera's working hours from 0:00 to 1:00, the camera will only be triggered and record alarm video during this time period.

NOTE: Alarm schedules can be set for up to 4 time periods.

Visual Description: App screenshots illustrate setting up time periods for alarms, including selecting days and start/end times.

14. Battery Management

• The camera has a built-in high-capacity battery, which can be used for 2-3 months, assuming the camera wakes up 15 times per day and plays video for 10 minutes each day.

NOTE: Battery durability depends on how frequently the camera is woken up. The more it wakes up, the faster the battery drains. It is recommended to lower the 'Motion Detection' sensitivity or turn it off occasionally.

• When the power is less than 20%, the App will send you reminding messages for charging in time.
• Charge the camera with a DC 5V 2A charger until it is fully charged (approximately 6-8 hours).

15. Solar Panel

Visual Description: An illustration depicts the sun's path and the optimal angle for solar panels in the Northern and Southern Hemispheres.

Step 1: Placement and Angle Adjustment

Please find a location that receives sunlight for most of the day and adjust the solar panel's angle to ensure maximum exposure. The ZUMIMALL solar panel needs a few hours of direct sunlight to convert solar energy into electricity. Conversion efficiency is affected by weather conditions, seasonal changes, and geographic locations.

Steps 2-5: Installation

1. Step 2: Mount the bracket using the mounting template and screws provided in the package.
2. Step 3: Slot the solar panel into the bracket and ensure it is secure.
3. Step 4: Loosen the adjusting control on the bracket and adjust the angle of the solar panel to receive direct sunlight, then retighten the control to secure your setting.
4. Step 5: Connect the solar panel to the ZUMIMALL Camera using the micro USB cable.

Important Notes:

• Make sure there is NO blocking on the solar panel. Energy harvesting efficiency drops drastically even when a small portion is blocked.
• Do not install the solar panel completely horizontally, as it may accumulate dust and debris easily. It is advised to install it angularly to receive direct sunlight.
• Wipe the solar panel regularly to remove dust or debris.

Visual Description: Illustrations show the bracket mounting, solar panel slotting into the bracket, and angle adjustment.

16. Multi Device Management

16.1 Multi Camera Management

You can watch up to 4 cameras live at the same time. Tap the '+' icon to add more devices.

Visual Description: App screenshots show a multi-camera live view interface.

16.2 Multi-User Sharing

NOTE: One App account (A) cannot log in on multiple devices simultaneously. One camera cannot be connected to multiple App accounts either. However, a camera can be shared from account A to account B.

Share Steps:

1. Account B downloads the ZUMIMALL App and creates a new account.
2. Account A clicks 'Add' in their App.
3. Account A scans Account B's QR Code or inputs Account B's ID.
4. Account B accepts the share and refreshes the device page.

Visual Description: A series of app screenshots detail the process of sharing a device, including selecting sharing options, generating QR codes, and accepting requests.

17. ZUMIMALL FAQ

1. Unable to connect network

• Check WiFi name and password (password cannot contain special symbols).
• Make sure WiFi is 2.4GHz; 5GHz is not supported.
• Ensure the camera and mobile phone are on the same WiFi environment when connecting, and place the camera near the router.

2. Connect to a new network

1. Remove the camera from the ZUMIMALL APP.
2. Long press the reset button to restore factory settings.
3. Reconnect the camera.

3. Reset the camera

1. Long press the reset button until you hear the sound of 'Boogu'.
2. Wait for the camera status indicator to flash red slowly.

4. Can't charge

1. Charge for at least 8-10 hours with a 5V/2A adapter.
2. Ensure that the charging cable and power adapter are functioning correctly.
3. The red charging indicator light is always on while charging; it turns blue when fully charged.

5. Frequently received alarm information

• Reduce the sensitivity of motion detection alarms.
• Check for any objects within the detection range that might interfere with the PIR sensor.
• Turn on 'Alarm only when people appear' and use the humanoid algorithm to filter false positives.

6. People pass by without triggering an alarm

• Ensure the network is in good condition, with a WiFi signal value not lower than 70%.
• Ensure motion detection is turned on and increase the camera's sensitivity.
• Make sure the motion occurs within the detection range of the PIR sensor.

7. No alarm video recording

• Verify that the camera has been triggered.
• Ensure the Micro SD card is inserted correctly and recognized successfully, or subscribe to cloud services.

8. No alarm push

1. On your phone's settings, find the 'ZUMIMALL' APP and enable notification permissions.
2. In the ZUMIMALL APP, go to 'Settings' and enable alarm push.
3. In the 'My' interface, enter settings and turn on the push sound.
4. Ensure the motion detection function of the device is successfully turned on.
5. Restart your phone and try clearing the cache on Android phones.
6. Check if the network connection is stable.

9. Unable to play local history playback

1. Check the status of the Micro SD card in 'Settings' to ensure it has been successfully recognized.
2. Reinsert the Micro SD card.
3. Format the Micro SD card within the APP.
4. Try using a new Micro SD card.

10. Unable to play cloud playback

1. Make sure the cloud service function is enabled.
2. Open the cloud storage button in the cloud service interface.

11. Device offline

1. Check if the device is powered on and observe if the camera status indicator lights up normally.
2. Check if the WiFi network is good; restart the router if necessary.
3. If the camera is installed far from the router and has a weak WiFi signal, consider moving the router closer or installing a WiFi signal extender.
4. Delete the camera from your ZUMIMALL account, reset the device, and add it again.
5. Verify that the device version and ZUMIMALL APP are the latest versions.

12. Short battery life

• Reduce the sensitivity of camera motion detection and the number of camera triggers.
• Reduce the use of two-way intercoms and live broadcasts.
• Set the alarm interval and alarm time plan.
• Check for objects that might interfere with and trigger the PIR sensor within the device's field of view.
• In cold weather, battery capacity may be reduced, affecting battery life.

13. ZUMIMALL APP crashes

1. Re-download the latest version of the ZUMIMALL APP.
2. Ensure your mobile phone system version is compatible (not too low or too high).
3. Clear the phone's cache.

14. Unable to register an account

1. Ensure the ZUMIMALL APP has access to mobile cellular data and wireless LAN.
2. Enter an unregistered account and ensure the format of the registered account is correct.

15. Unable to share device

• The accounts you and your friends register must be in the same country. For example, UK users cannot share with US users.

16. No sound is heard when the device is talking

1. Open the speaker button on the APP.
2. Adjust the intercom volume in the settings.
3. Turn on the phone's media volume.
4. Release the intercom button and listen to the other party.

17. Noise during two-way intercom

• If the distance between the camera and the mobile phone is too close (1-2 meters), whistling may occur, which is normal.
• It is recommended to maintain a certain distance between the camera and the mobile phone during intercom.

18. Live video is blurry

1. Check the lens for dust and wipe it clean.
2. Try switching between different resolutions.
3. Re-add the camera after resetting it.

19. The live broadcast at night has white spots

• When the light source is directly on the lens, white spots may appear on the screen.
• It is recommended not to point the lens directly at a strong light source.

Contact Us

If you have other questions, please send us the SN number of your camera and describe the problem you have encountered. ZUMIMALL will solve it as soon as possible.

Email: Tech@zumimall.com

How to find SN number?

Visual Description: App screenshots show the path to find the SN number: Click Settings ⚙️ > Click Device Information > View Virtual ID. The Device Information screen displays details like Device Name, Network Name, Signal Strength, Virtual ID, IP, Mac Address, Timezone, Device Platform, and Device Version.