INSIGNIA 3-in-1 Portable Air Conditioner

Before using your new product, please read these instructions to prevent any damage.

Diagram: A visual representation of the Insignia 3-in-1 Portable Air Conditioner unit, a rectangular tower with a louvered top section, and a remote control with various buttons.

Contents

• Introduction
• IMPORTANT SAFETY INSTRUCTIONS
• Features
  • Package contents
  • Main components
  • Remote control
• Setting up your air conditioner
  • Placing your air conditioner
  • Installing the exhaust hose assembly
  • Installing your air conditioner
• Using your air conditioner
  • Inserting the batteries in the remote control
  • Using your air conditioner
• Cleaning and maintaining your air conditioner
  • Cleaning the case
  • Cleaning the air filter
  • Emptying the water collection tank
  • Storing your air conditioner
  • Restarting your air conditioner after storage
• Troubleshooting
  • Intelligent error indication
  • Understanding your air conditioner's automatic protection
• Specifications
• ONE-YEAR LIMITED WARRANTY

Introduction

Congratulations on your purchase of a high-quality Insignia product. The NS-AC10PWH5-C or NS-AC12PWH5-C represents state of the art design in portable air conditioning, designed for reliable and trouble-free performance.

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE.

Your safety and the safety of others are very important.

Insignia has provided many important safety messages in this manual and on the appliance. Always read and follow all safety messages.

OPERATION

• Use this appliance only for its intended purpose.
• Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug.
• Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do not use a cord that shows cracks or abrasion damage along its length or at either end.
• Do not run cord under carpets or mats where it could be stepped on and damaged.
• Keep the cord out from under heavy objects like tables or chairs.
• Do not place the power cord near a heat source.
• Do not use an adapter or plug the product into a shared outlet.
• Do not tamper with controls.
• If a strange sound, a chemical or burning smell, or smoke comes from the appliance, unplug it immediately.
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight out from the outlet.
• Do not grasp the power cord or touch the appliance controls with wet hands.
• If water enters the product, turn off the power at the main circuit, then unplug the product and call for service.
• Unplug the product when unused for long periods.
• Unplug the product before cleaning. In the event of a gas leak (propane gas, etc.) do not operate this or any other appliance. Open a window or door to ventilate the area immediately.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.
• Do not use solvent-based detergent on the product. Doing so can cause corrosion or damage, product failure, electrical shock, or fire.

INSTALLATION

• Before use, the appliance must be properly installed as described in this manual.
• If the cord/plug is damaged, have it replaced by an authorized service person using authorized replacement parts.
• Installation work must be performed in accordance with the National Electric Code by qualified and authorized personnel only.
• Connect to a properly rated, protected, and sized power circuit to avoid electrical overload. Always plug into a grounded outlet.
• Do not under any circumstances, cut or remove the third (ground) prong from the power cord.
• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.
• Plug in the power plug properly.
• Do not modify or extend the power cord.
• Do not start/stop operation by plugging/unplugging the power cord.
• Do not disassemble or modify the product.
• Adhere to all industry recommended safety procedures including the use of long-sleeved gloves and safety glasses.
• Use care when unpacking and installing. The edges of the product may be sharp.
• Disconnect the power cord or circuit breaker before installing or servicing the appliance.
• Keep packaging materials out of the reach of children. These materials can pose a suffocation risk to children.
• Store and install the product where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions.
• Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
• The unit should sit upright for at least 2 hours after lying on its side.

REFRIGERANT (FOR R32 ONLY)

Warnings

• Do not use means to accelerate the defrosting process or to clean, other than those recommended by the manufacturer.
• The appliance shall be stored in a room without continuously operating ignition sources (for example: open flames, an operating gas appliance or an operating electric heater).
• Do not pierce or burn.
• Be aware that refrigerants may not contain an odor.
• When using the product, the room should keep any required ventilation openings clear of obstruction. Notice that servicing shall be performed only as recommended by the manufacturer.

Unventilated area

• An unventilated area where the appliance using flammable refrigerants is installed shall be so constructed that should any refrigerant leak, it will not stagnate so as to create a fire or explosion hazard.
• The non-fixed appliance shall be stored in an area where the size corresponds to the room area as specified for operation.
• The non-fixed appliance shall be stored in a room without continuously operating open flames or other potential ignition sources.
• The manufacturer should specify other potential continuously operating sources known to cause ignition of the refrigerant used.
• The appliance shall be stored so as to prevent mechanical damage from occurring.
• Non-duct connected appliances containing A2L refrigerants with the supply and return air openings in the conditioned space may have the body of the appliance may be installed in open areas such as false ceilings not being used as return air plenums, as long as the conditioned air does not directly communicate with the air of the false ceiling.

Qualification of workers

• All operators or refrigeration circuit maintenance personnel should obtain a valid certificate issued by an industry-recognized evaluation agency to determine that they have the qualifications to safely handle refrigerants as required by the industry-recognized evaluation scope.
• Only perform equipment maintenance and repairs in accordance with the methods recommended by the appliance manufacturer. If other professional is required to assist in maintenance and repairs, they should be carried out under the supervision of personnel qualified to use flammable refrigerants.

1. Transport of equipment containing flammable refrigerants

   See transport regulations

2. Marking of equipment using signs

   See local regulations

3. Disposal of equipment using flammable refrigerants

   See national regulations.

4. Storage of equipment/appliances

   The storage of equipment should be in accordance with the manufacturer's instructions.

5. Storage of packed (unsold) equipment

   Storage package protection should be constructed such that mechanical damage to the equipment inside the package will not cause a leak of the refrigerant charge. The maximum number of pieces of equipment permitted to be stored together will be determined by local regulations.

6. Information on servicing

   1. Checks to the area

      Prior to beginning work on systems containing flammable refrigerants, safety checks are necessary to ensure that the risk of ignition is minimized. For repair to the refrigerating system, the following precautions shall be complied with prior to conducting work on the system.

6. 2. Work procedure

      Work shall be undertaken under a controlled procedure so as to minimize the risk of a flammable gas or vapour being present while the work is being performed.

   3. General work area

      All maintenance staff and others working in the local area shall be instructed on the nature of work being carried out. Work in confined spaces shall be avoided. The area around the workspace shall be sectioned off. Ensure that the conditions within the area have been made safe by control of flammable material.

   4. Checking for presence of refrigerant

      The area shall be checked with an appropriate refrigerant detector prior to and during work, to ensure the technician is aware of potentially flammable atmospheres. Ensure that the leak detection equipment being used is suitable for use with flammable refrigerants, i.e. non-sparking, adequately sealed or intrinsically safe.

   5. Presence of fire extinguisher

      If any hot work is to be conducted on the refrigeration equipment or any associated parts, appropriate fire extinguishing equipment shall be available to hand. Have a dry powder or CO2 fire extinguisher adjacent to the charging area.

   6. No ignition sources

      No person carrying out work in relation to a refrigeration system which involves exposing any pipe work that contains or has contained flammable refrigerant shall use any sources of ignition in such a manner that it may lead to the risk of fire or explosion. All possible ignition sources, including cigarette smoking, should be kept sufficiently far away from the site of installation, repairing, removing and disposal, during which flammable refrigerant can possibly be released to the surrounding space. Prior to work taking place, the area around the equipment is to be surveyed to make sure that there are no flammable hazards or ignition risks. No Smoking signs shall be displayed.

   7. Ventilated area

      Ensure that the area is in the open or that it is adequately ventilated before breaking into the system or conducting any hot work. A degree of ventilation shall continue during the period that the work is carried out. The ventilation should safely disperse any released refrigerant and preferably expel it externally into the atmosphere.

7. Cabling

   Check that cabling will not be subject to wear, corrosion, excessive pressure, vibration, sharp edges or any other adverse environmental effects. The check shall also take into account the effects of aging or continual vibration from sources such as compressors or fans.

8. Detection of flammable refrigerants

   Under no circumstances shall potential sources of ignition be used in the searching for or detection of refrigerant leaks. A halide torch (or any other detector using a naked flame) shall not be used.

9. Leak detection methods

   The following leak detection methods are deemed acceptable for systems containing flammable refrigerants.

   • Electronic leak detectors shall be used to detect flammable refrigerants, but the sensitivity may not be adequate, or may need re-calibration.
   • (Detection equipment shall be calibrated in a refrigerant-free area.) Ensure that the detector is not a potential source of ignition and is suitable for the refrigerant used.
   • Leak detection equipment shall be set at a percentage of the LFL of the refrigerant and shall be calibrated to the refrigerant employed and the appropriate percentage of gas (25% maximum) is confirmed. Leak detection fluids are suitable for use with most refrigerants but the use of detergents containing chlorine shall be avoided as the chlorine may react with the refrigerant and corrode the copper pipe-work. If a leak is suspected, all naked flames shall be removed/ extinguished.
   • If a leakage of refrigerant is found which requires brazing, all of the refrigerant shall be recovered from the system, or isolated (by means of shut off valves) in a part of the system remote from the leak.
   • Oxygen free nitrogen (OFN) shall then be purged through the system both before and during the brazing process.

10. Removal and evacuation

    When breaking into the refrigerant circuit to make repairs or for any other purpose conventional procedures shall be used. However, it is important that best practice is followed since flammability is a consideration. The following procedure shall be adhered to:

    • Remove refrigerant; Purge the circuit with inert gas; Evacuate; Purge again with inert gas; Open the circuit by cutting or brazing.

    The refrigerant charge shall be recovered into the correct recovery cylinders. The system shall be flushed with OFN to render the unit safe. This process may need to be repeated several times. Compressed air or oxygen shall not be used for this task. Flushing shall be achieved by breaking the vacuum in the system with OFN and continuing to fill until the working pressure is achieved, then venting to atmosphere, and finally pulling down to a vacuum. This process shall be repeated until no refrigerant is within the system. When the final OFN charge is used, the system shall be vented down to atmospheric pressure to enable work to take place. This operation is absolutely vital if brazing operations on the pipe-work are to take place. Ensure that the outlet for the vacuum pump is not close to any ignition sources and there is ventilation available.

11. Charging procedures

    In addition to conventional charging procedures, the following requirements shall be followed. Ensure that contamination of different refrigerants does not occur when using charging equipment. Hoses or lines shall be as short as possible to minimize the amount of refrigerant contained in them.

    • Cylinders shall be kept upright.
    • Ensure that the refrigeration system is earthed prior to charging the system with refrigerant.
    • Label the system when charging is complete (if not already).
    • Extreme care shall be taken not to overfill the refrigeration system. Prior to recharging the system it shall be pressure tested with OFN. The system shall be leak tested on completion of charging but prior to commissioning. A follow up leak test shall be carried out prior to leaving the site.

12. Decommissioning

    Before carrying out this procedure, it is essential that the technician is completely familiar with the equipment and all its detail. It is recommended good practice that all refrigerants are recovered safely. Prior to the task being carried out, an oil and refrigerant sample shall be taken in case analysis is required prior to re-use of reclaimed refrigerant. It is essential that electrical power is available before the task is commenced.

    1. Become familiar with the equipment and its operation.
    2. Isolate system electrically.
    3. Before attempting the procedure ensure that: Mechanical handling equipment is available, if required, for handling refrigerant cylinders; All personal protective equipment is available and being used correctly; The recovery process is supervised at all times by a competent person; Recovery equipment and cylinders conform to the appropriate standards.
    4. Pump down refrigerant system, if possible.
    5. If a vacuum is not possible, make a manifold so that refrigerant can be removed from various parts of the system.
    6. Make sure that cylinder is situated on the scales before recovery takes place.
    7. Start the recovery machine and operate in accordance with manufacturer's instructions.
    8. Do not overfill cylinders. (No more than 80% volume liquid charge).
    9. Do not exceed the maximum working pressure of the cylinder, even temporarily.
    10. When the cylinders have been filled correctly and the process completed, make sure that the cylinders and the equipment are removed from site promptly and all isolation valves on the equipment are closed off.
    11. Recovered refrigerant shall not be charged into another refrigeration system unless it has been cleaned and checked.

13. Labeling

    Equipment shall be labeled stating that it has been decommissioned and emptied of refrigerant. The label shall be dated and signed. Ensure that there are labels on the equipment stating the equipment contains flammable refrigerant.

14. Recovery

    When removing refrigerant from a system, either for servicing or decommissioning, it is recommended good practice that all refrigerants are removed safely. When transferring refrigerant into cylinders, ensure that only appropriate refrigerant recovery cylinders are employed. Ensure that the correct number of cylinders for holding the total system charge is available. All cylinders to be used are designated for the recovered refrigerant and labeled for that refrigerant (i.e. special cylinders for the recovery of refrigerant).

    Cylinders shall be complete with pressure relief valve and associated shut-off valves in good working order. Empty recovery cylinders are evacuated and, if possible, cooled before recovery occurs. The recovery equipment shall be in good working order with a set of instructions concerning the equipment that is at hand and shall be suitable for the recovery of flammable refrigerants. In addition, a set of calibrated weighing scales shall be available and in good working order. Hoses shall be complete with leak-free disconnect couplings and in good condition. Before using the recovery machine, check that it is in satisfactory working order, has been properly maintained and that any associated electrical components are sealed to prevent ignition in the event of a refrigerant release.

    Consult manufacturer if in doubt. The recovered refrigerant shall be returned to the refrigerant supplier in the correct recovery cylinder, and the relevant Waste Transfer Note arranged. Do not mix refrigerants in recovery units and especially not in cylinders. If compressors or compressor oils are to be removed, ensure that they have been evacuated to an acceptable level to make certain that flammable refrigerant does not remain within the lubricant. The evacuation process shall be carried out prior to returning the compressor to the suppliers. Only electric heating to the compressor body shall be employed to accelerate this process. When oil is drained from a system, it shall be carried out safely.

Electrical Safety

Integrated circuit breaker

For additional safety, the power cord on this air conditioner features an integrated circuit breaker. You can test and reset the circuit breaker using the buttons provided on the plug case.

Diagram: A close-up view of the power cord plug with two buttons labeled 'RESET' and 'TEST'.

The circuit breaker should be tested periodically by pressing the TEST button then the RESET button. If the TEST button does not cause the circuit breaker to trip, or if the RESET button will not stay engaged, unplug the air conditioner immediately and contact an Insignia technician.

Preferred grounding method

Diagram: A power plug with a grounding prong being inserted into a wall outlet, illustrating proper grounding. Text: 'Make sure that a proper ground exists before use.'

Temporary grounding

Due to potential safety hazards, Insignia strongly discourages the use of an adapter plug. If an adapter plug must be used for a temporary connection, use only a UL-listed adapter with a minimum capacity of 120V~60Hz, 15A, and 1800W. Make sure that the large slot of the adapter is aligned with the large slot in the outlet.

Diagram: A power plug with a grounding adapter being inserted into a wall outlet. Text: 'Make sure that a proper ground exists before use.'

To prevent damage to the adapter's ground terminal, hold the adapter in place while plugging or unplugging the air conditioner.

Attaching the adapter ground terminal to the wall receptacle cover screw does not ground the appliance unless the cover screw is metal and not insulated and the wall receptacle is grounded through the house wiring.

Frequent connection and disconnection can damage the ground terminal on the adapter. Never use a broken or damaged adapter.

Features

• Cooling Capacity:
  • 10K - 6,500 BTU DOE/ 10,000 BTU ASHRAE efficiently cools rooms with up to 23.23 sq. m (250 sq. ft.) of living space.
  • 12K - 7,000 BTU DOE/ 12,000 BTU ASHRAE efficiently cools rooms with up to 27.89 sq. m (300 sq. ft.) of living space.
• Window Compatibility: Fits both horizontal and vertical sliding windows.
  • Horizontal sliding window: height within 50.8–124.46 cm (20-49 inches).
  • Vertical sliding window: width within 50.8–124.46 cm (20-49 inches).
• Fan Speeds: 2 fan speeds ensure comfortable air circulation.
• Temperature Range: 16° to 30° C offers a wide range of comfortable temperature options.
• Control: Programmable timer and remote control give users control over their space.
• Portability: Attached wheels make it easy to move around a house or apartment.
• Auto-restart: Function resumes previous temperature settings after a power outage.
• Digital Control: Panel is easy to read and program.

Package contents

Diagram: An exploded view showing all components included in the package.

Main components

Front

Diagram: Front view of the air conditioner with numbered callouts for its main components.

Back

Diagram: Back view of the air conditioner with numbered callouts for its main components.

Control panel

Diagram: A detailed view of the control panel on the air conditioner, showing buttons for Timer, Mode, LED Temperature/Time display, Sleep, TEMP/TIMER adjustment, Fan Speed, and Power.

Accessories

Diagram: An overview of all accessories included with the air conditioner, showing the exhaust hose, window seal plates, remote, security bracket, screws, sealing sponge, and drain hose.

Remote control

Diagram: A detailed illustration of the remote control, highlighting each button with a number.

Setting up your air conditioner

Remove and store packing materials for reuse. Remove any shipping tape before using the air conditioner. Remove tape residue with liquid dish soap and a damp cloth. Do not use sharp tools, alcohol, thinners, or abrasive cleaners to remove adhesive, which could damage the finish.

Placing your air conditioner

Place the unit on a flat, dry area near a window, so that the air conditioner can properly vent the exhaust air outside. To maintain good air circulation and optimum performance, leave a 50 cm (20 in.) space around your air conditioner.

Diagram: A portable air conditioner unit positioned near a window, showing a recommended 50 cm (20 in.) clearance on two sides for optimal air circulation.

Installing the exhaust hose assembly

1. Place the exhaust hose vertically on the floor, pull out the upper end by 10 cm (4 in.), then rotate the exhaust hose connector counter-clockwise onto the exhaust hose until it is fully tightened.

Diagram: Illustration showing the exhaust hose connector being screwed onto one end of the exhaust hose.

2. Rotate the exhaust adapter onto the other end of the exhaust hose the same way as step 1.

Diagram: Illustration showing the exhaust adapter being screwed onto the other end of the exhaust hose.

3. Clip the exhaust hose assembly (exhaust hose connector) into the exhaust outlet from top to bottom.

Diagram: Illustration showing the exhaust hose assembly being clipped into the exhaust outlet on the back of the air conditioner.

Installing your air conditioner

1. Measure the window size.

Diagram: Two illustrations showing typical window types (horizontal and vertical sliding) where the air conditioner can be installed.

2. Install the window sealing plate(s) and vent panel in the window opening, adjusting the length to fit the window opening. Users may need to cut the plate(s) to fit the window. Double-check the length before cutting.
Notes:
• The window sealing kit works with vertical and horizontal sliding windows.
• Users do not need to remove their window screen.

Diagram: Illustrations showing the dimensions of the vent panel (50.8 cm / 20 in.) and Plate 1 (43.3 cm / 17 in.), Plate 2 (25.7 cm / 10.11 in.), and Plate 3 (24.2 cm / 9.52 in.).

Diagram: Illustrations showing various combinations of the vent panel and plates to achieve different lengths: 50.8~68.5 cm (20.0~27.0 in.) with Plate 3, 68.5~87.6 cm (27.0~34.5 in.) with Plate 1, 87.6~106.8 cm (34.5~42.0 in.) with Plates 1 and 2, and 106.8~124.5 cm (42.0~49.0 in.) with Plates 1, 2, and 3.

Diagram: Illustration showing how to insert the exhaust hose adapter into the vent panel (A) and then slide the vent panel until it clicks into place (B).

Note: Make sure to line up the notches on the exhaust adapter with the small gaps (4) on the vent panel.
3. Secure the exhaust hose adapter to the vent panel with the type B screw (provided).

Diagram: Illustration showing a Type-B screw being used to secure the exhaust hose adapter to the vent panel.

4. Install the sealing sponge:
1. Remove the sealing sponge from the packaging. Sponge can be cut to fit the opening as needed. Extra sponge can be used to fill any remaining gaps (see step 7).
2. Remove the paper on the sealing sponge to expose the adhesive, then stick the sealing sponge to the edges of the opening where the sealing plate(s) and vent panel will go to prevent warm air from entering the room when installed.
3. Adjust the sealing plate(s) and vent panel to fit the opening.
4. Install the sealing plate(s) and vent panel.

Diagram: Illustration showing the sealing sponge being applied to the edges of a window opening where the sealing plate and vent panel will be installed.

5. Install the sealing plate into the window opening.
Note: For optimum performance, make sure that the exhaust hose is not twisted and is free of kinks. For better efficiency, shorten the hose by squeezing its sections together.
CAUTION: The exhaust hose is designed especially for this air conditioner. Replacing or lengthening the hose could result in damage to the unit.

7. Install the window security bracket with the type C screw (provided).

Diagram: Illustration showing a Type-C screw being used to install the window security bracket.

Using your air conditioner

Inserting the batteries in the remote control

1. Press down on the arrow on the back of the remote control, then slide the battery cover from the battery compartment.
2. Insert two AAA batteries (included) into the battery compartment. Note the proper orientation of the + and – polarity of the batteries.

Diagram: Illustration showing the back of the remote control, with the battery cover removed and AAA batteries being inserted, indicating correct polarity.

3. Reinstall the battery compartment cover, making sure that the tab locks into place.

Using your air conditioner

Users can control their air conditioner by using the control panel on the top of the unit or by using the remote control. If using the remote control, always point it at the air conditioner.

Cleaning and maintaining your air conditioner

The air conditioner is designed for year-round use with only minimal cleaning and maintenance. For maximum efficiency, Insignia recommends having the cooling coils inspected and cleaned annually by a professional technician.

Cleaning the case

• Wipe the case with a slightly damp cloth, then wipe dry with a dry cloth.

Diagram: An illustration of a hand wiping the side of the portable air conditioner unit.

Cleaning the air filter

The air filter should be cleaned every two weeks. Depending on indoor air quality, the filter may require cleaning more often. A dirty air filter decreases the airflow and reduces the efficiency of the air conditioner.

Do not operate the air conditioner without the air filter in place.

1. Pull the air filter out the side of the unit by the filter handle.

Diagram: An illustration showing how to pull the air filter out from the side of the air conditioner unit.

2. Clean the filter with a vacuum cleaner. If the filter is very dirty, it can be washed by hand in warm water with a mild detergent.

3. Let the filter dry completely, then reinstall it in the air conditioner.

Emptying the water collection tank

When the internal water collection tank is full, "FL" appears on the LED display and the air conditioner turns off until the tank is emptied. For “FL," the water should be drained out from the lowest drainage outlet. See Manually drain water when the internal tank is full ("FL" appears on the display) on page 21.

Manually drain water when the internal tank is full ("FL" appears on the display)

1. Unplug the air conditioner, then disconnect the exhaust hose from the back.
2. Move the air conditioner to a location where a suitable drain is available or place a drain pan under the unit that can hold up to 1.2 liters (2.6 pints) of water.
3. Remove the plug cover and the rubber plug from the drain outlet and allow the water to drain from the unit.

Diagram: An illustration showing the drain outlet on the air conditioner and water draining into a pan.

4. After draining the water collection tank, replace the rubber plug and plug cover, making sure that the cover is secure.
5. Place the air conditioner in the desired location, reconnect the exhaust hose, then plug the power cord in.

Automatically drain water with a hose for dry mode

1. Unplug the air conditioner.
2. Remove the plug cover and the rubber plug from the drain outlet.
3. Connect one end of a 13 mm (0.51 in.) outside diameter drain hose to the air conditioner and place the other end where water is to be drained (for example, in a drain or bucket). For dry mode, use this method to drain out the water.

Diagram: An illustration showing a drain hose connected to the air conditioner's drain outlet, leading to a bucket for continuous drainage.

Storing your air conditioner

If the air conditioner will not be used for an extended period of time, Insignia suggests preparing it for storage by doing the following:

1. Unplug the air conditioner.
2. Remove the rubber plug and drain the water collection tank completely.
3. Reinstall the rubber plug.
4. Remove the filter case and clean the filter. Allow it to dry completely, then reinstall it.
5. Remove the batteries from the remote control.
6. Store the air conditioner in a cool, dry place, away from direct sunlight, extreme temperatures, and excessive dust.

Restarting your air conditioner after storage

1. Make sure that the filter case and rubber plug are in place.
2. Make sure that the power cord and plug are in good condition.
3. Install two new AAA batteries in the remote control.
4. Move the air conditioner to the location where it will be used and reconnect the exhaust hose and electrical plug.
5. Restart the air conditioner and make sure that everything runs smoothly.

Troubleshooting

Intelligent error indication

If an E1, E2, E4, or E5 error appears on the LED display, turn off the air conditioner and call a professional maintenance technician or service center.

Understanding your air conditioner's automatic protection

• Anti-freezing protection: When the ambient temperature is very low under Cooling mode, the compressor and motor will stop working if the coil temperature is below 2° C (35.6° F). When the coil temperature increases to above 8° C (46.4° F), the protection turns off and the previous mode resumes. When anti-freezing protection is active, E4 appears on the display.
• Water-full protection: When the water level in the bottom water pan exceeds the warning level, the unit will alert automatically, “FL” and “Water Full” will flash on the display. Turn off the air conditioner and drain the water as described in Emptying the water collection tank on page 21. After draining the water, restart the air conditioner.
• Compressor delay protection: Except for the first power-on, the compressor can start instantly. In other cases, the compressor will start after three minutes delay protection.

Specifications

NS-AC12PWH5-C

NS-AC10PWH5-C

ONE-YEAR LIMITED WARRANTY

Definitions:

The Distributor* of Insignia branded products warrants to the original purchaser of this new Insignia-branded product ("Product"), that the Product shall be free of defects in the original manufacturer of the material or workmanship for a period of one (1) year from the date of purchase of the Product ("Warranty Period").

For this warranty to apply, the Product must be purchased in the United States or Canada from a Best Buy branded retail store or online at www.bestbuy.com or www.bestbuy.ca, and is packaged with this warranty statement.

How long does the coverage last?

The Warranty Period lasts for 1 year (365 days) from the date the Product was purchased. The purchase date is printed on the receipt received with the Product.

What does this warranty cover?

During the Warranty Period, if the original manufacture of the material or workmanship of the Product is determined to be defective by an authorized Insignia repair center or store personnel, Insignia will (at its sole option): (1) repair the Product with new or rebuilt parts; or (2) replace the Product at no charge with new or rebuilt comparable products or parts. Products and parts replaced under this warranty become the property of Insignia and are not returned to the customer. If service of Products or parts are required after the Warranty Period expires, the customer must pay all labor and parts charges. This warranty lasts as long as the customer owns their Insignia Product during the Warranty Period. Warranty coverage terminates if the customer sells or otherwise transfers the Product.

How to obtain warranty service?

If the Product was purchased at a Best Buy retail store location, please take the original receipt and the Product to any Best Buy store. Make sure that the Product is placed in its original packaging or packaging that provides the same amount of protection as the original packaging. If the Product was purchased from a Best Buy online web site (www.bestbuy.com or www.bestbuy.ca), mail the original receipt and the Product to the address listed on the web site. Make sure that the Product is put in its original packaging or packaging that provides the same amount of protection as the original packaging.

To obtain warranty service, in the United States call 1-888-BESTBUY, Canada call 1-866-BESTBUY. Call agents may diagnose and correct the issue over the phone.

Where is the warranty valid?

This warranty is valid only in the United States and Canada at Best Buy branded retail stores or websites to the original purchaser of the product in the county where the original purchase was made.

What does the warranty not cover?

This warranty does not cover:

• Food, beverage, and/or medicine loss/spoilage.
• Customer instruction/education
• Installation
• Set up adjustments
• Cosmetic damage
• Damage due to weather, lightning, and other acts of God, such as power surges
• Accidental damage
• Misuse
• Abuse
• Negligence
• Commercial purposes/use, including but not limited to use in a place of business or in communal areas of a multiple dwelling condominium or apartment complex, or otherwise used in a place of other than a private home.
• Modification of any part of the Product, including the antenna
• Display panel damaged by static (non-moving) images applied for lengthy periods (burn-in).
• Damage due to incorrect operation or maintenance
• Connection to an incorrect voltage or power supply
• Attempted repair by any person not authorized by Insignia to service the Product
• Products sold "as is" or "with all faults"
• Consumables, including but not limited to batteries (i.e. AA, AAA, C etc.)
• Products where the factory applied serial number has been altered or removed
• Loss or Theft of this product or any part of the product
• Display panels containing up to three (3) pixel failures (dots that are dark or incorrectly illuminated) grouped in an area smaller than one tenth (1/10) of the display size or up to five (5) pixel failures throughout the display. (Pixel based displays may contain a limited number of pixels that may not function normally.)
• Failures or Damage caused by any contact including but not limited to liquids, gels or pastes.

REPAIR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY FOR BREACH OF WARRANTY. INSIGNIA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT, INCLUDING, BUT NOT LIMITED TO, LOST DATA, LOSS OF USE OF THE PRODUCT, LOST BUSINESS OR LOST PROFITS. INSIGNIA PRODUCTS MAKES NO OTHER EXPRESS WARRANTIES WITH RESPECT TO THE PRODUCT, ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE WARRANTY PERIOD. SOME STATES, PROVINCES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO THE CUSTOMER. THIS WARRANTY GIVES SPECIFIC LEGAL RIGHTS, AND THE CUSTOMER MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.

Contact Insignia:

For customer service please call 1-877-467-4289

www.insigniaproducts.com

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