Insignia 3-in-1 Portable Air Conditioner User Guide

Introduction

Congratulations on purchasing this high-quality Insignia product. The NS-AC10PWH5-C or NS-AC12PWH5-C models represent the latest technological advancement in portable air conditioner design and have been engineered for exceptional performance and reliability.

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USE.

Your safety and the safety of others are very important.

Many important safety messages are provided in this manual and on your appliance. Always read and obey all safety messages.

This symbol indicates that this appliance uses flammable refrigerant. If the refrigerant leaks and is exposed to an external ignition source, there is a risk of fire.

This symbol indicates that the user manual must be read carefully.

This symbol indicates that service personnel should handle this equipment with reference to the installation manual.

This symbol indicates that information is available such as the user manual or installation manual.

WARNING

To reduce the risk of explosion, fire, death, electric shock, burns, or injury to persons when using the appliance, basic precautions should be taken, including the following:

OPERATION

• Use this appliance only for its intended purpose.
• Do not attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or damaged parts, including a power cord or plug.
• Immediately repair or replace all frayed or damaged power cords. Do not use a cord that has cracks or abrasion damage along its length or at either end.
• Do not route the cord under carpeting or rugs where it may be stepped on and damaged.
• Do not place the cord under heavy objects such as tables or chairs.
• Do not place this appliance near a heat source.
• Do not use an adapter or plug the product into a shared outlet.
• Do not modify the appliance controls.
• If strange noise, chemical or burning odor, or smoke coming from the appliance is detected, unplug it immediately.
• Never unplug the appliance by pulling the power cord. Always hold the plug firmly when removing it from the wall outlet.
• Do not touch the power cord or appliance controls with wet hands.
• If water enters the product, turn off the power at the main circuit, then unplug the product and call customer service.
• Unplug the appliance when it is not in use for extended periods.
• Unplug the fan before cleaning it. In case of gas leak (propane gas, etc.), do not operate this appliance or any other appliance. Open a window or door to ventilate the room immediately.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities or lack of experience and knowledge, unless they are supervised or have been informed about the safe use of the appliance by a person responsible for their safety.
• Do not use solvent-based detergent on the product. This could cause damage, product failure, electric shock, or fire.

INSTALLATION

• Before any use, the appliance must be properly installed as described in this manual.
• If the power cord or plug is damaged, have them replaced by a qualified technician, using authorized replacement parts.
• Installation work must be performed in accordance with the National Electrical Code by qualified and authorized personnel only.
• Connect to a properly rated, protected, and sized supply circuit to avoid electrical overload. Always plug into a grounded AC outlet.
• Never, under any circumstances, cut or remove the third prong (grounding prong) from the power cord.
• When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.
• Plug in the power cord correctly.
• Do not attempt to modify or extend the power cord.
• Do not start or stop operation by unplugging or plugging in the power cord.
• Do not disassemble or modify the product.
• Follow all industry-recommended safety procedures, including wearing long-sleeved gloves and safety glasses.
• Take precautions during unpacking and installation. The product edges may be sharp.
• Disconnect the power cord or circuit breaker before installing or servicing this appliance.
• Keep all packaging materials out of reach of children. These materials pose a suffocation risk to children.
• Store and install the product in a location away from below-zero temperatures or exposed to outdoor weather conditions.
• Do not store or use gasoline or any other flammable liquid or vapor near this appliance or any similar product.
• The appliance must remain upright for at least 2 hours after being laid on its side.

REFRIGERANT (FOR R32 ONLY)

4

FIRE RISK

Warnings

• Do not use means to accelerate the defrosting process or to clean, other than those recommended by the manufacturer.
• The appliance must be stored in a room without continuously operating ignition sources (e.g., open flames or a gas appliance in operation, nor an electric heating device in operation).
• Do not pierce or burn.
• Note that refrigerants may not have an odor.
• When using the product, the room must maintain the necessary ventilation openings away from any obstruction. Note that servicing must be performed in accordance with the equipment manufacturer's recommendations.

Unventilated Area

• The unventilated area where the appliance using flammable refrigerants is installed must be constructed in such a way that, in the event of a refrigerant leak, it does not stagnate and create a fire or explosion hazard.
• The appliance must be stored in a well-ventilated area where the room size corresponds to the room area as specified for operation.
• The unfixed appliance must be stored in a room where there are no continuously operating open flames or other potential ignition sources.
• The manufacturer must specify other continuously operating potential sources known to cause ignition of the refrigerant used.
• The appliance must be stored in a manner that prevents mechanical damage.
• Appliances not connected to a duct containing A2L refrigerants, whose air supply and return openings are located in the conditioned space, may have the appliance body installed in open areas, such as suspended ceilings that are not used as return air plenums, as long as the conditioned air does not communicate directly with the air in the suspended ceiling.

Worker Qualification

• All operators or maintenance personnel for refrigeration circuits must obtain a valid certificate issued by an industry-recognized assessment body to determine that they possess the qualifications required to handle refrigerants safely, as required by the industry-recognized assessment scope.
• Perform maintenance and repair of equipment only in accordance with the methods recommended by the appliance manufacturer. Maintenance and repair requiring the assistance of other qualified personnel are performed under the supervision of the person competent in the use of flammable refrigerants.

1. Transport of equipment containing flammable refrigerants: Refer to transport regulations.
2. Marking of equipment with symbols: Refer to local regulations.
3. Disposal of equipment using flammable refrigerants: Refer to national regulations.
4. Storage of equipment or appliances: Equipment storage must be carried out in accordance with the manufacturer's instructions.
5. Storage of packaged equipment (unsold): Protective packaging for storage must be designed so that any mechanical damage to the appliance inside the packaging does not cause refrigerant leakage. The maximum number of equipment that can be stored together is determined by local regulations.
6. Information on maintenance:
   1. Environmental checks: Before starting work with products containing flammable refrigerants, safety checks are necessary to ensure that the risk of fire is minimized. For repair of the refrigeration circuit, the following precautions must be taken before working on the circuit.
   2. Work procedures: Work must be undertaken following a control procedure to minimize the risk of flammable gas or vapors being present when work is carried out.
   3. General work environment: All maintenance team and other persons working in the local environment must be informed of the nature of the work to be performed. Work in confined spaces must be avoided. The work area must be separated. Ensure that conditions in the work area are secured against flammable materials.
   4. Refrigerant presence check: The environment must be checked using an appropriate refrigerant detector before and during work, so that the technician is informed of potentially flammable atmospheres. Ensure that the leak detection equipment used is suitable for use with flammable refrigerants, i.e., it is spark-proof, properly sealed, or intrinsically safe.
   5. Presence of a fire extinguisher: If hot work is to be performed on the refrigeration equipment or any part related to it, appropriate fire extinguishing equipment must be readily available. Dry powder or CO2 extinguisher should be available near the charging area.
   6. No fire source: No person performing work related to a refrigeration system that involves exposure to lines containing or having contained flammable refrigerant shall use a fire source that could result in a fire or explosion risk. All potential fire sources, including cigarettes, must be kept sufficiently away from the installation, repair, removal, and disposal site, during which flammable refrigerant may spread into the surrounding space. Before commencing work, the area around the equipment must be checked to ensure there are no fire hazards. "No smoking" signs must be displayed.
   7. Ventilated area: Ensure that the area is aerated or sufficiently ventilated before opening the appliance or performing hot work. Minimum ventilation must be ensured throughout the duration of the work. Ventilation must allow for safe dispersion of any refrigerant leak and dissipate it into the atmosphere.
7. Cables: Check that the wiring is not worn, corroded, under excessive stress or vibration, and is not exposed to sharp edges or other hazardous environmental elements. The check must also take into account the effects of age or continuous vibration from sources such as compressors or fans.
8. Detection of flammable refrigerants: Under no circumstances can potential ignition sources be used in the search or detection of refrigerant leaks. A halide torch (or any other detector using an open flame) must not be used.
9. Leak detection methods: The following leak detection methods are considered acceptable for systems containing flammable refrigerants. Electronic leak detectors should be used to detect flammable refrigerants, but sensitivity may not be adequate or may require recalibration. (Detection equipment must be calibrated in a refrigerant-free area.) Ensure that the detector is not a potential ignition source and is suitable for the refrigerant used. Leak detection equipment must be set to a percentage of LEL of the refrigerant and must be calibrated to the refrigerant used and the appropriate gas percentage (maximum 25%) is confirmed. Leak detection fluids are suitable for most refrigerants, but the use of detergents containing chlorine must be avoided as chlorine can react with the refrigerant and corrode the copper tubing. If a leak is suspected, all open flames must be eliminated or extinguished. If a refrigerant leak is detected and requires brazing, all refrigerant must be recovered from the system or isolated (using shut-off valves) in a part of the system away from the leak. Oxygen-free nitrogen (OFN) must be purged through the system before and during the brazing process.
10. Removal and evacuation: When entering the refrigeration circuit for repairs or any other reason, conventional procedures must be used. However, it is important that best practices are used as flammability is a consideration. The following procedures must be applied: Recover refrigerant; Purge the circuit with an inert gas; Evacuate; Purge again with an inert gas; Open the circuit by cutting or brazing. Refrigerant charge must be collected in correct recovery cylinders. The system will need to be evacuated with oxygen-free nitrogen, to secure the appliance. This process may need to be repeated several times. Compressed air or oxygen must not be used for this task. Evacuation must be performed by removing the vacuum in the system with oxygen-free nitrogen and continuing to fill until working pressure is reached, then dispersing it into the atmosphere and finally recreating the vacuum. This process can be repeated until there is no refrigerant left in the system. When the final oxygen-free nitrogen charge is used, the system will be restored to atmospheric pressure to allow repairs to be carried out. This operation is essential if brazing operations are to be performed on piping. Ensure that the vacuum pump outlet is not near a fire source and that there is adequate ventilation.
11. Charging procedures: In addition to conventional procedures, the following requirements must be taken into account. Ensure that no contamination of different refrigerants occurs when using charging equipment. Hoses or lines should be as short as possible to minimize the amount of refrigerant they contain. Cylinders must be arranged vertically. Ensure that the refrigeration system is grounded before charging the system with refrigerant. Label the system when charging is complete (if not already done). Extreme care must be taken not to overcharge the refrigeration system. Before recharging the system, it must be pressure tested with oxygen-free nitrogen (OFN). The system must be tested for leaks at the end of charging but before commissioning. A follow-up leak test must be performed before leaving the site.
12. Dismantling: Before performing this procedure, it is essential that the technician is familiar with the equipment and all its details. It is a standard process that all refrigerants are safely recovered. Before work is carried out, a fuel and refrigerant sample must be collected in case analysis is required before reuse of recovered refrigerant. It is essential that electrical power is available before starting work. a) Familiarize yourself with the equipment and its operation. b) Isolate the system electrically. c) Before starting the procedure, ensure that: mechanical handling equipment is available, if needed, for handling refrigerant cylinders; all personal protective equipment is available and used correctly; the recovery process is supervised at all times by a competent person; the equipment and recovery cylinders comply with appropriate standards. d) Extract refrigerant from the system, if possible. e) If a vacuum is not possible, make a manifold so that refrigerant can be removed from various parts of the system. f) Check that the cylinder is located on the gratings before performing recovery. g) Start the recovery machine and use it in accordance with the manufacturer's instructions. h) Do not overfill cylinders. (No more than 80% of the liquid charge volume). i) Do not exceed the maximum cylinder working pressure even temporarily. j) When cylinders have been filled correctly and the process is complete, ensure that the cylinders and equipment are removed from the site quickly and that all equipment isolation valves are closed. k) Recovered refrigerant must not be charged into another refrigeration system unless it has been cleaned and verified.
13. Labeling: The equipment must be labeled indicating that it has been decommissioned and emptied of refrigerant. The label must be dated and signed. Ensure that labels are present on the equipment indicating that it contains flammable refrigerant.
14. Recovery: When removing refrigerant from the system, either for maintenance or decommissioning, it is generally recommended that all refrigerants be safely recovered. When transferring refrigerant into cylinders, ensure that only appropriate cylinders for the recovery of this refrigerant are used. Ensure that the number of cylinders required for the total charge is available. All cylinders to be used must be designed for refrigerant recovery and labeled for this refrigerant (i.e., special cylinders for refrigerant recovery). Cylinders must be equipped with a pressure relief valve and functioning shut-off valves. Empty recovery cylinders are evacuated and, if possible, cooled before recovery. Recovery equipment must be in good working order with a set of instructions relating to the equipment readily available and suitable for the recovery of flammable refrigerants. In addition, a set of calibrated scales in good working order must be available. Hoses must be complete with leak-proof couplings and in good condition. Before using recovery equipment, check that it is in good working order and has been properly maintained and that all associated electrical components are sealed to prevent fire in the event of a refrigerant leak. Consult the manufacturer if in doubt. Recovered refrigerant must be returned to the supplier in the correct recovery cylinder and with a note regarding the waste transfer. Do not mix refrigerants in recovery equipment and especially not in cylinders. If compressors or compression oils are removed, ensure they have been properly evacuated to an acceptable level, so that flammable refrigerants are not mixed with lubricants. The evacuation process must be carried out before returning the compressor to the suppliers. Only electric heating of the compressor casing should be used to accelerate this procedure. When oil is drained from the system, it must be done safely.

Electrical Safety

Built-in Circuit Breaker

For added safety, the air conditioner's power cord is equipped with a built-in circuit breaker. The circuit breaker can be tested and reset using the buttons provided on the plug housing.

The circuit breaker should be tested regularly by pressing the TEST button, then the RESET button. If the TEST button does not trip the circuit breaker, or if the RESET button does not stay depressed, unplug the air conditioner immediately and contact an Insignia technician.

Recommended Grounding Method

Temporary Grounding

To avoid potential hazards, the use of an adapter plug is strongly discouraged. If an adapter plug must be used for a temporary connection, use only a UL-listed adapter with a minimum capacity of 120 V, 60 Hz, 15 A and 1800 W. Ensure that the larger slot of the adapter is aligned with the larger slot of the wall outlet.

To prevent damage to the adapter's grounding terminal, hold the adapter in place when plugging or unplugging the air conditioner. Attaching the adapter's grounding terminal to the screw of the wall outlet cover does not ground the appliance unless the cover screw is metal and not insulated, and the wall outlet is grounded through the home's wiring. Frequent connection and disconnection may damage the adapter's grounding terminal. Never use a broken or damaged adapter.

Features

• 10000 - 6500 BTU DOE/10,000 BTU ASHRAE energy is ideal for effectively cooling living rooms of 23.23 m² (250 sq ft) or living spaces.
• 12000 - 7000 BTU DOE/12,000 BTU ASHRAE energy is ideal for effectively cooling living rooms of 27.89 m² (300 sq ft) or living spaces.
• Fits horizontal or vertical sliding windows.
• Horizontal sliding window: height from 50.8 to 124.46 cm (20 to 49 in).
• Vertical sliding window: height from 50.8 to 124.46 cm (20 to 49 in).
• 2-speed fan for comfortable air circulation.
• Temperature range of 16 to 30°C (60 to 86°F) offers a wide range of comfortable temperatures.
• Programmable timer and remote control offer control of your space.
• Attached wheels make it easy to move around your home or apartment.
• Automatic restart function resumes previous temperature settings after a power outage.
• Digital control panel is easy to read and program.

Package Contents

Air conditioner

Exhaust hose assembly

Window safety bracket

Remote control with two AAA batteries

Quick start guide

11

Screw B: Standard 2.9 x 10 mm Screw C: Standard 3.9 x 10 mm

Drain hose

Main Components

Front View

Rear View

Control Panel

Accessories

Remote Control

Starting Up the Air Conditioner

Remove and store packaging materials for reuse. Remove all shipping tape before using the air conditioner. Remove tape residue with liquid dish detergent and a damp cloth. Do not use sharp tools, alcohol, thinners, or abrasive cleaners to remove tape as this may damage the finish.

Notes:

• Do not expose yourself directly to the air conditioner's airflow for extended periods.
• When the air conditioner is used in conjunction with ovens, fireplaces, or other combustion or heating appliances, ensure adequate fresh air flow into the room. Do not use the air conditioner in enclosed spaces with these types of appliances.
• This air conditioner is intended for household use as a consumer comfort appliance. Do not use it as a precision temperature management system for cooling precision equipment, food, pets, plants, works of art, etc. Such use could damage them.
• Do not bend the exhaust hose downward if the window sealing kit is not used. This could cause the air conditioner to operate poorly or fail.

Positioning the Air Conditioner

Place the unit on a flat, dry surface near the window so that the air conditioner can properly exhaust air outdoors. To maintain good air circulation and optimal performance, allow 50 cm (20 in) of clearance around the air conditioner.

Exhaust Hose Installation

1. Place the exhaust hose vertically on the floor, pull the top end 10 cm (4 in), then turn the exhaust hose connector counterclockwise onto the exhaust hose until it is fully tightened.

1. Rotate the exhaust adapter onto the other end of the exhaust hose in the same manner as step 1.

1. Secure the exhaust hose (exhaust hose connector) into the exhaust outlet from top to bottom.

Air Conditioner Installation

1. Measure the window dimensions.

1. Install the sealing plate and window vent panel into the window opening by adjusting the length to the size of the opening. It may be necessary to cut the plate(s) to fit the window. Double-check the length before cutting.

Notes:

• The window sealing kit works with both vertical and horizontal sliding windows.
• It is not necessary to remove the window screen.

1. Insert the exhaust hose adapter into the vent panel (A), then slide it until it clicks into place (B).

Note: Ensure that the notches on the exhaust hose adapter align with the small gaps (4) on the vent panel.

1. Secure the exhaust hose adapter to the vent panel using a type B screw (provided).

1. Install the sealing foam:

A Remove the sealing foam from the packaging. The foam can be cut to fit the opening. Additional foam can be used to fill remaining gaps (see step 7).

B Remove the paper from the sealing foam to expose the adhesive, then stick the sealing foam to the edges of the opening where the sealing plates will go, to prevent hot air from entering the room when the unit is installed.

C Adjust the sealing plate(s) and vent panel to fit the window opening.

D Install the sealing plate(s) and vent panel.

1. Install the sealing plate into the window opening.

Note: For optimal performance, ensure the vent hose is not twisted or kinked. For better efficiency, shorten the hose by pinching its sections.

CAUTION: The exhaust hose is designed specifically for this air conditioner. Replacing or extending this hose may damage this unit.

1. Install the window safety bracket using a type C screw (provided).

Note: Check if there is a gap between the window and the sealing plate. If there is a gap, add more foam.

Using the Air Conditioner

Inserting Remote Control Batteries

1. Push the arrow on the back of the remote control downwards, then slide the battery compartment cover off.
2. Insert two AAA batteries (included) into the compartment. Note the correct polarity orientation of the + and - batteries.

1. Replace the battery compartment cover, ensuring the tab clicks into place.

Notes:

• Use only carbon-zinc or alkaline batteries. Do not use rechargeable batteries.
• When replacing batteries, always use new batteries. Do not mix new and used batteries.
• Remove batteries from the remote control if the air conditioner will not be used for an extended period.

Warnings:

• If battery fluid comes into contact with skin or clothing, wash immediately with clean water.
• Do not use the remote control if the batteries leak.
• If battery fluid comes into contact with the mouth or eyes, rinse immediately with clean water and consult a doctor.

Using the Air Conditioner

You can control the air conditioner from the control panel on top of the unit or by using the remote control. When using the remote control, always point it towards the air conditioner.

Cleaning and Maintenance of the Air Conditioner

This air conditioner has been designed for year-round use with minimal cleaning and maintenance. For maximum efficiency, we recommend that the cooling coils be inspected and cleaned annually by a professional technician.

Warning:

• Unplug the air conditioner before cleaning or performing any maintenance or service.
• Be careful when cleaning the coils or removing or reinstalling the filter. The cooling fins are very sharp.
• Failure to follow the instructions above may result in electric shock or personal injury.

Cleaning the Housing

• Wipe the housing with a slightly damp cloth, then dry it with a dry cloth.

Caution:

To avoid damaging the finish, do not use:

• gasoline, benzene, thinner, or other similar solvents;
• abrasive cleaners.

Never pour water on or inside the air conditioner. This could damage internal components and cause electric shock or fire.

Cleaning the Air Filter

The air filter should be cleaned every two weeks. Depending on the indoor air quality, the filter may need to be cleaned more often. A dirty air filter reduces airflow and decreases the efficiency of the air conditioner. Do not operate the air conditioner without the air filter properly reinstalled.

1. Extract the air filter from the side of the unit by pulling it by the handle.

1. Clean the filter with a vacuum cleaner. If the filter is very dirty, wash it by hand in warm water using a mild detergent.

Warnings:

• Do not use abrasive detergents or very hot water.
• Do not wash in a dishwasher or washing machine.

1. Allow the filter to dry completely, then reinstall it in the air conditioner.

Note: If the filter is not properly replaced in the air conditioner, there will be a gap between the filter housing and the unit.

Draining the Water Collection Tank

When the internal water collection tank is full, "FL" appears on the LED display and the air conditioner will turn off until the tank is drained. For "FL", water must be drained from the lowest drain outlet. See Manually draining water when the internal tank is full ("FL" is displayed on the screen) on page 21.

Notes:

• When operating or draining water from the air conditioner, always protect carpeting and floors from potential water spills.
• When draining water from the air conditioner, be sure to dry any spilled water with a dry cloth or towel.

Manually draining water when the internal tank is full ("FL" is displayed on the screen)

1. Unplug the air conditioner, then disconnect the exhaust hose at the rear.
2. Move the air conditioner to a location where draining can occur or place a drain pan under the unit with sufficient capacity to collect up to 1.2 liters (2.6 pints) of water.
3. Remove the plug cover and rubber stopper from the drain outlet and allow the water to drain out of the unit.

1. When the water collection tank has been siphoned, replace the rubber stopper and the plug cover, ensuring the cover is securely fastened.
2. Place the air conditioner in the desired location, reconnect the exhaust hose, and plug it into an outlet.

Automatic water drainage using a hose for dehumidifier mode

Note: Manually drain water from the air conditioner before connecting a drain hose. See Manually draining water when the internal tank is full ("FL" is displayed on the screen) on page 21.

1. Unplug the air conditioner.
2. Remove the plug cover and rubber stopper from the drain outlet.
3. Connect one end of a 13 mm (0.51 in) inner diameter drain hose to the air conditioner and place the other end at the desired location for water drainage (e.g., a drain pipe or bucket). For dehumidifier mode, use this method to drain water.

Storing the Air Conditioner

If the air conditioner is not used for an extended period, it is recommended to prepare it for storage by performing the following:

1. Unplug the air conditioner.
2. Remove the rubber stopper and completely drain the water collection tank.
3. Replace the rubber stopper.
4. Remove the filter housing and clean the filter. Allow the filter to dry completely, then reinstall it.
5. Remove the batteries from the remote control.
6. Store the air conditioner in a cool, dry place, protected from direct sunlight, extreme temperatures, and excessive dust.

Restarting the Air Conditioner After Storage

1. Ensure the filter housing and rubber stopper are in place.
2. Check that the power cord and plug are in good condition.
3. Install two new AAA batteries in the remote control.
4. Position the air conditioner where it will be used and reconnect the exhaust hose and power plug.
5. Restart the air conditioner and check that everything is functioning correctly.

Troubleshooting

Caution: The user should not attempt to repair the air conditioner themselves. Doing so will void the warranty.

Smart Error Indicator

When error indicators E1, E2, E4, or E5 are displayed on the LED screen, turn off the air conditioner and call an authorized service technician or the technical support center.

Description of Air Conditioner Automatic Protection

• Antifreeze Protection: When the ambient temperature is very low in cooling mode, the compressor and motor will stop if the coil temperature is below 2°C (35.6°F). When the coil temperature rises above 8°C (46.4°F), the protection is deactivated, and the previous mode resumes. When antifreeze protection is activated, E4 is displayed on the screen.
• Water Overflow Protection: When the water level in the collection tray at the bottom reaches the warning level, the unit will automatically emit an alarm "FL" and the message "Water Full" will flash. Turn off the air conditioner and drain the water as described in the section Draining the Water Collection Tank on page 21. Once the water has been drained, restart the air conditioner.
• Compressor Protection Delay: Except for the initial power-on, the compressor can start instantly. In other cases, the compressor will only start after a three-minute protection delay.

Specifications

NS-AC12PWH5-C

NS-AC10PWH5-C

ONE-YEAR LIMITED WARRANTY

Description:

The distributor* of Insignia brand products warrants to you, the original purchaser of this new Insignia brand product ("Product"), that the Product will be free from manufacturing and workmanship defects in the original packaging for a period of one (1) year from the date of your purchase of the Product ("Warranty Period"). This warranty applies only if the Product was purchased in the U.S. or Canada from a Best Buy or Best Buy branded retailer or online at www.bestbuy.com or www.bestbuy.ca and was packaged with this warranty statement.

How long is the coverage?

The Warranty Period lasts for one year (365 days) from the date you purchased this Product. Your purchase date is printed on the receipt you received with the Product.

What does this warranty cover?

During the Warranty Period, if any manufacturing or workmanship defect in the original Product is detected by an Insignia authorized repair facility or store personnel, Insignia will (at its sole option): (1) repair the Product using new or refurbished parts; or (2) replace the Product with a new or refurbished product or comparable parts. Products and parts replaced under this warranty become Insignia's property and are not returned to you. If Products or parts require service after the Warranty Period expires, you must pay for all labor and parts charges. This warranty remains in effect as long as you, the original purchaser of the Insignia Product, own it during the Warranty Period. The warranty ends if the Product is resold or otherwise transferred to any other owner.

How do you get warranty service?

If you purchased the Product at a Best Buy store, please bring the Product along with your original proof of purchase to any Best Buy store. Please pack the Product in its original packaging or in packaging that provides the same degree of protection as the original packaging. If you purchased the Product online from Best Buy's website (www.bestbuy.com or www.bestbuy.ca), ship the Product along with your original receipt to the address listed on the website. Please pack the Product in its original packaging or in packaging that provides the same degree of protection as the original packaging. To obtain warranty service, call 1-888-BESTBUY for the U.S. In Canada, call 1-866-BESTBUY. Technical support will diagnose the problem and correct it over the phone.

Where does this warranty apply?

This warranty is valid only in the United States and Canada at Best Buy branded stores or their websites to the original purchaser of the Product in the country where it was purchased.

What this limited warranty does not cover

This warranty does not cover:

• food, beverages, and medication spoilage or loss;
• customer training;
• installation;
• setup adjustments;
• cosmetic damage;
• damage resulting from weather, lightning, and other acts of God such as power surges;
• property damage;
• misuse;
• abuse;
• neglect;
• commercial use, including but not limited to, use in a business or common area of a condominium or apartment building, or any other place other than a private residence;
• modification of any part of the Product, including the antenna;
• control panel screen damaged by static images (non-moving) that remain displayed for long periods (image burn-in);
• damage resulting from improper operation or maintenance;
• connection to an electrical supply voltage that is inadequate;
• attempted repair by anyone not authorized by Insignia to service the Product;
• Products sold "as is" or "with all faults";
• consumables, including but not limited to batteries or batteries (AA, AAA, C, etc.);
• Products where the factory serial number has been altered or removed;
• loss or theft of this product or any component thereof;
• control panel screens where the first three (3) defective pixels (black or incorrectly illuminated dots) are grouped within an area of one-tenth (1/10) of the screen display, or up to five (5) defective pixels over the entire screen display. (Screens may contain a limited number of defective pixels);
• defects or damages caused by any contact with, but not limited to, liquids, gels or pastes.