Jabra Engage 55 - USB-C MS Stereo with Charging Stand

Prerequisites

Jabra Direct - latest version

Update the firmware manually

If a firmware update is available for your Jabra device, use the following guidelines to update the firmware manually.

For information about automatic firmware updates, refer to the Related Frequently Asked Questions section.

1. Turn on and connect your device to your computer. Depending on your product, this could be by connecting the USB cable, Jabra Link Bluetooth adapter, or Jabra Link DECT adapter.
2. In Jabra Direct, select your device. If a firmware update is available, this will be indicated by an "Update now" button.
3. Click the "Update now" button (or the "Updates" icon on the left menu) to open the Updates window.
4. Next to your listed device, click "Update" to open the update dialog.
5. Select your language from the drop-down menu and click "Update". Do not disconnect your device at any point during the update.
6. When the firmware has been updated successfully, follow any on-screen instructions to complete the update.

Note: Images and text are for guidance purposes only. Actual images and text may vary depending on the device connected and updates to the software.

Recover from an unsuccessful firmware update

If a firmware update was unsuccessful, a notification dialog will open. Click "Ok".

1. Next to your listed device, click "Recover" to open the update dialog.
2. Click "Update". Do not disconnect your device at any point during the update.
3. When the firmware has been updated successfully, follow any on-screen instructions to complete the update.

If the recovery firmware update is not successful, please contact Jabra Support. Find the relevant contact information on the product support page for your product.

Note: Images and text are for guidance purposes only. Actual images and text may vary depending on the device connected and updates to the software.