How to Manually Update Firmware on Jabra Devices Using Jabra Direct
This guide provides step-by-step instructions for manually updating the firmware on your Jabra devices, such as the Jabra Evolve2 75 Charging Stand USB-A, Jabra Evolve2 65, and Jabra Engage 65, using the Jabra Direct application. It also covers troubleshooting for unsuccessful updates.
Prerequisites
- Ensure you have the latest version of Jabra Direct installed on your computer.
Updating the Firmware
Follow these steps to update your Jabra device's firmware:
Turn on your Jabra device and connect it to your computer. You can use the USB cable, Jabra Link Bluetooth adapter, or Jabra Link DECT adapter, depending on your product.
Launch the Jabra Direct application. In the application interface, select your connected device. For example, the interface may show devices like the Jabra Evolve2 65 and Jabra Link 380.
If a firmware update is available for your selected device, an "Update now" button will be displayed next to it. Click this button.
Alternatively, you can navigate to the "Updates" section by clicking the "Updates" icon on the left-hand menu of Jabra Direct.
Within the Updates window, locate your specific device (e.g., Jabra Evolve2 65 or Jabra Engage 65) and click the "Update" button next to it to open the firmware update dialog.
In the update dialog, select your preferred language from the drop-down menu. Then, click "Update". It is critical to keep your device connected and powered on throughout the entire update process.
Once the firmware update is successfully completed, follow any additional on-screen instructions provided by Jabra Direct to finalize the process.
Recovering from an Unsuccessful Firmware Update
If the firmware update process fails, follow these steps to attempt recovery:
If a firmware update is unsuccessful, a notification dialog will appear within Jabra Direct, often indicating an error (e.g., "Unfortunately, something went wrong while updating the device."). Click "Ok" to acknowledge the message.
In the Jabra Direct Updates window, next to your listed device that failed to update, click the "Recover" button to open the recovery update dialog.
Click "Update" to initiate the recovery process. Similar to a standard update, ensure your device remains connected and powered on throughout this procedure.
When the firmware has been successfully recovered and updated, follow any on-screen instructions to complete the process.
Important Notes
Note: The visual representations and accompanying text in this guide are intended for guidance purposes only. Actual interface elements, text, and the update process may vary depending on the specific Jabra device model and the software version of Jabra Direct you are using.
Further Assistance
If the recovery firmware update is not successful, or if you encounter persistent issues, please contact Jabra Support. You can find relevant contact information and product-specific support resources on the official Jabra support website.
For detailed information and support related to the Jabra Evolve2 75 Charging Stand, visit: Jabra Evolve2 75 Charging Stand Support Page
Jabra Direct
