How to Manually Update Firmware on Your Jabra Device Using Jabra Direct

Prerequisites

• Ensure you have the latest version of Jabra Direct installed.

If a firmware update is available for your Jabra device, use the following guidelines to:

• Update the firmware manually
• Recover from an unsuccessful firmware update

For information about automatic firmware updates, see the Related Frequently Asked Questions section that follows this FAQ.

Update the Firmware

1. Turn on and connect your device to your computer. Depending on your product, this could be by connecting the USB cable, Jabra Link Bluetooth adapter, or Jabra Link DECT adapter.

2. In Jabra Direct, select your device.

   [Image Description: Screenshot of Jabra Direct software. The left navigation menu shows icons for Device, Bluetooth, Updates, Settings, Feedback, and Help. The main window displays connected devices like "Jabra Evolve2 65" and "Jabra Link 380", each with an "Update now" button. The Bluetooth connection status is shown as 92%.]

3. Click the Update now button (or the Updates icon on the left menu) to open the Updates window.

   [Image Description: Screenshot of Jabra Direct's Updates window. It lists available updates for devices. For "Jabra Evolve2 65", it indicates "2 updates are available" and shows an "Update" button. For "Jabra Link 380", it also shows an "Update" button. The software section shows "Jabra Direct" is "Up to date".]

4. Next to your listed device, click Update to open the update dialog.

   [Image Description: Screenshot of Jabra Direct's "Update Jabra Evolve2 65" dialog. It states "This will update the device firmware from 2.3.9 to 2.4.5". It includes a "Select language" dropdown menu and a warning: "Pressing Update will update the device to the selected version. During the update you will not be able to use Jabra Direct and your Jabra Evolve2 65. Please do not disconnect the device at any point during the update." Buttons available are "Cancel" and "Update".]

5. Select your language from the drop-down, and click Update.

   Important: Do not disconnect your device at any point during the update.

6. When the firmware has been updated successfully, follow any instructions to complete the update.

   [Image Description: Screenshot of Jabra Direct showing a confirmation dialog: "Firmware updated successfully!" with an "Ok" button.]

Recover from an Unsuccessful Firmware Update

1. If a firmware update was unsuccessful, a notification dialog will open.

   Click Ok.

   [Image Description: Screenshot of Jabra Direct showing an error dialog: "Unfortunately, something went wrong while updating the device. Please try again." It may include a "Return code: 18" and an "Ok" button.]

2. Next to your listed device, click Recover to open the update dialog.

   [Image Description: Screenshot of Jabra Direct's Updates window. It shows a "Recover" button next to the device name, indicating a firmware update is available or needed for recovery.]

3. Click Update.

   Important: Do not disconnect your device at any point during the update.

   [Image Description: Screenshot of Jabra Direct's "Update Jabra Engage 65 FW Update" dialog (example shown for Engage 65, but applies to other models). It states the firmware version being updated and includes a warning: "Pressing Update will update the device to the selected version. During the update you will not be able to use Jabra Direct and your Jabra Engage 65 FW Update. Please do not disconnect the device at any point during the update." Buttons available are "Cancel" and "Update".]

4. When the firmware has been updated successfully, follow any instructions to complete the update.

   [Image Description: Screenshot of Jabra Direct showing a confirmation dialog: "Firmware updated successfully!" with an "Ok" button.]

If the recover firmware update is not successful, please contact Jabra Support. Find the relevant contact information on the product support page for your product.

Note

Images and text are for guidance purposes only. Actual images and text may vary depending on the device connected and updates to the software.