Jabra Evolve2 75 Charging Stand USB-A - Black

Prerequisites

• Jabra Direct - latest version

If a firmware update is available for your Jabra device, use the following guidelines to:

• Update the firmware manually
• Recover from an unsuccessful firmware update

For information about automatic firmware updates, see the Related Frequently Asked Questions section that follows this FAQ.

Update the firmware

1. Turn on and connect your device to your computer. Depending on your product, this could be by connecting the USB cable, Jabra Link Bluetooth adapter, or Jabra Link DECT adapter.
2. In Jabra Direct, select your device. If a firmware update is available, this will be indicated by an Update now button.
3. Click the Update now button (or the Updates icon on the left menu) to open the Updates window.

   [Description of Jabra Direct interface: The Jabra Direct application displays a left-hand navigation menu with icons for Device, Bluetooth, Updates, Settings, Feedback, and Help. The main content area shows connected devices, such as 'Jabra Evolve2 65' and 'Jabra Link 380', each with an 'Update now' button. A USB connection status is also visible.]

4. Next to your listed device, click Update to open the update dialog.

   [Description of Jabra Direct Updates window: The 'Updates' window in Jabra Direct shows that devices are available for update. For example, 'Jabra Evolve2 65' and 'Jabra Link 380' are listed with individual 'Update' buttons. The 'Software' section indicates 'Jabra Direct' is up to date.]

5. Select your language from the drop-down, and click Update.

   [Description of Update dialog: A dialog box titled 'Update Jabra Evolve2 65' appears, indicating the firmware version change (e.g., from 2.3.9 to 2.4.5). It includes a 'Select language' dropdown menu and 'Cancel' and 'Update' buttons. A note states: 'Pressing Update will update the device to the selected version. During the update you will not be able to use Jabra Direct and your Jabra Evolve2 65. Please do not disconnect the device at any point during the update.']

   Important: Do not disconnect your device at any point during the update.
6. When the firmware has been updated successfully, follow any instructions to complete the update.

   [Description of successful update notification: A dialog box within Jabra Direct shows 'Firmware updated successfully!' with an 'Ok' button.]

Recover from an unsuccessful firmware update

[Note: Images and text are for guidance purposes only. Actual images and text may vary depending on the device connected and updates to the software.]

1. If a firmware update was unsuccessful, a notification dialog will open. Click Ok.

   [Description of error notification: A dialog box displays an error message such as 'Unfortunately, something went wrong while updating the device. Please try again.' with a 'Return code' and an 'Ok' button.]

2. Next to your listed device, click Recover to open the update dialog.

   [Description of Recover option: The Jabra Direct 'Updates' window shows a device, for example, 'Jabra Engage 65 FW Update', with a 'Recover' button.]

3. Click Update.

   [Description of Recover Update dialog: A dialog box titled 'Update Jabra Engage 65 FW Update' appears, indicating the firmware version change (e.g., from 0.0.1 to 4.2.0). It includes 'Cancel' and 'Update' buttons. A note states: 'Pressing Update will update the device to the selected version. During the update you will not be able to use Jabra Direct and your Jabra Engage 65 FW Update. Please do not disconnect the device at any point during the update.']

   Important: Do not disconnect your device at any point during the update.
4. When the firmware has been updated successfully, follow any instructions to complete the update.

   [Description of successful recovery update notification: A dialog box within Jabra Direct shows 'Firmware updated successfully!' with an 'Ok' button.]

If the recover firmware update is not successful, please contact Jabra Support. Find the relevant contact information on the product support page for your product.

[Note: Images and text are for guidance purposes only. Actual images and text may vary depending on the device connected and updates to the software.]