ieGeek PTZ Outdoor Security Camera User Manual
After-sales Email: service@iegeek.com
Warranty Information
Validate your warranty within 7 days and get a 2-year extended warranty on your ieGeek security products.
2 YEARS WARRANTY
Manual Languages
EN: Scan the QR code to get the latest version of the PDF manual
DE: Scannen Sie den Code, um die neueste Version des PDF-Handbuchs zu erhalten
IT: Scansiona il codice per ottenere l'ultima versione del manuale PDF
ES: Escanea el código para obtener la última versión del manual en PDF
FR: Scannez le code pour obtenir la dernière version du manuel PDF
Technical Support
If you need help, please contact ieGeek before returning your product. Most questions can be answered through our online support center at www.iegeek.com or our after-sale mailbox at service@iegeek.com.
Technische Unterstützung: Wenn Sie Hilfe brauchen, kontaktieren Sie bitte das ieGeek Support Team zuerst, bevor Sie Ihre Bestellung zurücksenden. Meiste Fragen oder Probleme können von unserem Online Support Center beantwortet und gelöst werden: www.iegeek.com, oder unserer Postfach nach dem Verkauf: service@iegeek.com.
Support Technique: Si vous avez besoin d'aide, veuillez contacter ieGeek avant de retourner votre produit. La plupart des questions peuvent être répondues via notre centre de support en ligne à l'adresse www.iegeek.com, ou la boîte aux lettres après-vente à l'adresse service@iegeek.com.
Assistenza Tecnica: Se avete bisogno di aiuto, vi chiediamo gentilmente di contattare ieGeek prima di restituire il prodotto. La maggior parte delle domande può essere risolta tramite il nostro centro di assistenza online all'indirizzo www.iegeek.com o la casella di posta post-vendita all'indirizzo service@iegeek.com.
Soporte Tecnico: Si necesita ayuda, comuníquese con ieGeek antes de devolver su producto. La mayoría de las preguntas se pueden responder a través de nuestro centro de soporte en línea en www.iegeek.com o el buzón de postventa en service@iegeek.com.
Please read this manual thoroughly before using this wireless security camera. If you have any issues, please email your order number and the problem to service@iegeek.com. Receiving your message, we will provide a fast solution in 24 hours.
Content
| Language | Pages |
|---|---|
| English | 01-07 |
| Deutsch | 09-17 |
| Français | 19-27 |
| Italiano | 29-37 |
| Espanol | 39-47 |
English Section
Camera Introduction
The camera features a Lens, Working Status Light, Wi-Fi Antenna, LED Light, Power Supply, Bracket, SD Card Slot, and Reset Key.
- Wi-Fi Antenna: For wireless network connectivity.
- Working Status Light: Indicates network status (Solid red: Network abnormal, Flashing red slowly: Ready for Wi-Fi connection, Flashing red quickly: Wi-Fi connecting, Solid on blue: Wi-Fi connected successfully).
- Lens: Captures video footage.
- LED Light: Provides illumination.
- Power Supply: Connects the camera to a power source.
- Bracket: For mounting the camera.
- SD Card Slot: Supports local SD card storage (up to 128GB).
- Reset Key: Press and hold for 5 seconds to reset the device to factory settings.
- Microphone: Captures sound for your videos.
APP Installation and Account Registration
Download 'ieGeek Cam' APP:
Method 1: Download from the App Store (iOS) or Google Play (Android).
Method 2: Scan the 'ieGeek Cam' APP QR code to download.
Tips for APP Usage:
- Allow 'ieGeek Cam' APP to access mobile cellular data and wireless LAN for proper functionality.
- Allow 'ieGeek Cam' APP to receive pushed messages for motion detection and audible alarm notifications.
Register Account
New users need to register by email. Follow the on-screen steps to complete registration and log in.
Note:
- Choose your actual region and correct country code during registration. Different registered regions cannot share the camera.
- Register using your email address.
How to Add a Camera for APP
Before Using:
- Insert the Micro SD card before powering on the device.
- Position the camera and smartphone 1-3 ft (30-100 cm) away from the router for Wi-Fi setup.
- Ensure the camera is using 2.4GHz Wi-Fi.
Wi-Fi Connection Steps:
Follow the on-screen prompts in the app: Tap '+' to Add Device, Select Smart Camera, Power on Camera, Reset Device, Input Wi-Fi Password, Scan QR Code, Wait for Connection, Device Added.
My camera fails to connect Wi-Fi?
- Ensure the device shows a slow flashing red light. If not, reset the device to factory settings by holding the RESET button until you hear a sound.
- Verify the camera is connected to a 2.4GHz Wi-Fi network, not 5GHz.
- Confirm the Wi-Fi password is correct. It should not contain single quotes, underlines, spaces, or virgules.
- Check the number of devices connected to your router, as routers have connection limits.
- Ensure the QR code on the phone screen is clear and maintain a distance of 10-15cm (3.9-5.9 inches) between the phone and the camera lens during scanning.
- If connection issues persist, try re-downloading the app, resetting the camera, restarting the router, and adding the camera again.
- If problems continue, contact service@iegeek.com with your order number and issue description.
Mounting The Camera To The Wall
The manual includes a diagram illustrating the mounting process with screws and wall anchors. Ensure proper placement to avoid frequent alarms from pedestrian or vehicle traffic and maintain a strong Wi-Fi signal.
Note for Installation:
- Avoid installing near busy roads to prevent excessive motion detection alerts.
- Install the camera close enough to the router for a stable Wi-Fi connection.
FAQS
- Q1: Why I receive alarm messages too frequently?
A1: Lower motion detection sensitivity or set the alarm area in the app. - Q2: Why there are no moving objects in the alarm picture?
A2: Adjust motion detection sensitivity or set the alarm area due to light/shadow changes. - Q3: Is this camera compatible with computer software?
A3: No, it is only compatible with mobile phones and tablets. - Q4: Does the camera support battery or solar power supply?
A4: No, it is a corded electrical appliance and requires a power connection. - Q5: Why the Micro SD card cannot be recognized?
A5: Format the SD card and reset the camera. If issues persist, use a different Micro SD card (SanDisk, Class 10, max 128GB). Contact service@iegeek.com if problems continue. - Q6: Can I view footage when away from home?
A6: Yes, after successfully connecting the camera to the app. - Q7: Can this camera be connected by Ethernet cable?
A7: No, it only supports 2.4GHz wireless Wi-Fi. - Q8: Can this camera record full-day?
A8: Yes, it supports 24/7 recording, configurable as "full-day recording" in the app.
