ieGeek PTZ Battery Security Camera USER MANUAL

Warranty Information

Validate your warranty within 7 days and get a 2-year extended warranty on your ieGeek security products.

ieGeek 2 YEARS WARRANTY

Manual Download

Scan the QR code to get a multilingual PDF manual.

EN: Scan the QR code to get a multilingual PDF manual.

DE: Scannen Sie den QR-Code, um ein mehrsprachiges PDF-Handbuch zu erhalten.

IT: Scansiona il codice QR per ottenere un manuale PDF multilingue.

ES: Escanee el código QR para obtener un manual en PDF multilingüe.

FR: Scannez le code QR pour obtenir un manuel PDF multilingue.

Technical Support

If you need help, please contact ieGeek before returning your product. Most questions can be answered through our online support center at http://www.iegeek.com or our after-sale mailbox at service@iegeek.com.

Technische Unterstützung: Wenn Sie Hilfe brauchen, kontaktieren Sie bitte das ieGeek Support Team zuerst, bevor Sie Ihre Bestellung zurücksenden. Meiste Fragen oder Probleme können von unserem Online Support Center beantwortet und gelöst werden: http://www.iegeek.com, oder unserer Postfach nach dem Verkauf: service@iegeek.com.

Support Technique: Si vous avez besoin d'aide, veuillez contacter ieGeek avant de retourner votre produit. La plupart des questions peuvent être répondues via notre centre de support en ligne à l'adresse http://www.iegeek.com, ou la boîte aux lettres après-vente à l'adresse service@iegeek.com.

Assistenza Tecnica: Se avete bisogno di aiuto, vi chiediamo gentilmente di contattare ieGeek prima di restituire il prodotto. La maggior parte delle domande può essere risolta tramite il nostro centro di assistenza online all'indirizzo http://www.iegeek.com o la casella di posta post-vendita all'indirizzo service@iegeek.com.

Soporte Tecnico: Si necesita ayuda, comuníquese con ieGeek antes de devolver su producto. La mayoría de las preguntas se pueden responder a través de nuestro centro de soporte en línea en http://www.iegeek.com o el buzón de postventa en service@iegeek.com.

Please read this manual thoroughly before using this wireless security camera. If you have any issues, please email your order number and the problem to our after-sale mailbox: service@iegeek.com. Receiving your message, we will provide a fast solution in 24 hours.

Warming Tip:

• Before connecting this camera to the WiFi, please ensure the Wi-Fi signal strength is over 85% to keep a good Wi-Fi signal.
• This wireless camera supports events recording when Wi-Fi is disconnected.

Content

ENGLISH 01-19

DEUTSCH 21-41

FRANCAIS 43-62

ITALIANO 64-83

ESPANOL 85-104

01/ Camera Introduction

Diagram of the ieGeek PTZ Battery Security Camera:

• 1. Antenna
• 2. PIR Sensors
• 3. Spotlights
• 4. Charging Indicator
• 5. Microphone
• 6. Working Status Light
• 7. Infrared Light
• 8. Lens
• 9. Power Button
• 10. SD Card Slot
• 11. Separate Stand
• 12. Reset Button
• 13. Dedicated Charging Port

Component Functions:

ieGeek will continue to optimize the product and improve user experience. Please refer to the actual version of the product received. The latest manual can be obtained by scanning the code.

02/ APP Installation and Account Registration

2.1 Download 'ieGeek Cam' APP

Method 1: Download 'ieGeek Cam' and 'CloudEdge' APP from APP Store (iOS and Android).

Method 2: Scan 'ieGeek Cam' APP QR code to download it.

[QR Code for ieGeek Cam APP]

Tips: Please turn on the following permissions while using this APP for the first time:

1. Allow 'ieGeek Cam' APP to access mobile cellular data and wireless LAN, or it will fail to add the IP camera.
2. Allow 'ieGeek Cam' APP to receive pushed messages, or the phone will not receive alarm push when motion detection or audible alarm is triggered.

2.2 Register Account

New users need to register by email. The concrete steps are as following:

1. Click "Register".
2. Follow the steps to complete the registration of the account.
3. Log in.

Note:

• When registering a new account, please choose the region where you are actually located and the correct country code. (Different registered regions cannot share the camera.)
• Please choose to register by e-mail.

03/ How to Add a Camera to APP

Before Using:

1. Please insert the Micro SD card before powering on, otherwise, the SD card cannot be detected.
2. Put the camera and smartphone 1-3 ft (30-100 cm) away from the router to set Wi-Fi.
3. Make sure that the camera is using 2.4GHz Wi-Fi.

Wi-Fi Connection Steps:

1. Power on Camera: Hold the device power button to start the device. Press the [battery camera] button to wake the device if it is asleep. Please stay near to your router for the best signal.
2. Reset Device: Hold the RESET button on your device for 4-5 seconds. Wait for a flashing RED indicator light. Tap Next.
3. Input Wi-Fi Password: Select a 2.4GHz Wi-Fi network and enter your password. (The device does not work with 5G Wi-Fi networks).
4. Scan QR Code: Please reconfirm whether your Wi-Fi account and password are correct. Please remove all film from the lens. Tap Next to show a QR code, and let your device scan the code. Keep your phone 5-8 inches from the lens.
5. Wait for Connection: Ensure the device is in an energized state, connected to the router, and on the same network as the phone.
6. Device Added: Connection successful.

Note: If it can't be powered on, please plug in a DC 5V 2A power adapter to charge the camera for 15min first.

My camera fails to connect Wi-Fi?

1. Before adding a device, make sure that the device is in the state of slow flashing red light. If the indicator status is abnormal, please restore the device to factory settings (long press and hold the device RESET button until you hear the 'boogu' sound).
2. Please make sure the Wi-Fi the camera connected is 2.4GHz. In our experience, network connection is failed in most cases, which is caused by users using 5GHz WIFI.
3. Make sure the password correction of the Wi-Fi. (Note: the password of the WiFi cannot include single quote, underline, space and virgule (/)).
4. Check the number of devices your router connected. In general, the router has connection limits. Once the devices that your router connected exceed its max limit numbers, other devices will not connect the router.
5. Make sure the QR code on the phone screen is normal and the distance between the phone and the camera lens is 10-15cm (3.9-5.9inch) during the scanning process.
6. Check the current location has good Wi-Fi coverage and a stable network (Wi-Fi signal is greater than 80%).
7. Avoid using Wi-Fi extenders.
8. After checking the above information, if the camera cannot connect the Wi-Fi, please try to re-download the APP, reset the camera and restart the router, and then add the camera again.
9. If you tried all steps, but still no luck, please message your order and problem to service@iegeek.com.

04/ Charge the Battery

Charge the battery with a 5V 2A power adapter.

• The battery is a built-in battery and cannot be removed.

[Diagram: Camera connected to a power adapter]

Charge the battery with the ieGeek Solar Panel.

[Diagram: Camera connected to a solar panel]

For the weatherproof performance, always cover the dedicated charging port with the rubber plug after finishing charging the battery.

Charging Indicator:

• Red LED: Charging
• Blue LED: Fully Charged

05/ Installation Guides

Installation Steps:

1. Mark the perforated position on the wall.
2. Fix the bracket to the wall with screws and expansion screws.
3. Align the camera base with the bracket from top to bottom, then press down and hear a "click" to snap into place.

Mounting accessories:

Screws: 1/4 inch screws*2

Expansion screws *2

[Diagram: Screw insertion and bracket attachment steps 1-4]

Removal Steps:

1. Press the notch at the bottom of the bracket, then pull the camera forward and out.

Note: Be careful of cutting your hand when pressing to remove the camera.

Other Mounting Methods:

1. Support hanging mounting.
2. Support for bundled installation on trees/poles.

[Diagram: Camera mounted on a ceiling and on a tree/pole]

Installation Height and PIR Detection Range

Install the camera 2-3 meters (7-10 ft) above ground. The detection range of the motion sensor would be maximized at such a height.

For effective motion detection, please install the camera angularly.

[Diagram: House showing installation height and PIR detection range]

NOTE: If a moving object approaches the PIR sensor vertically, the camera may fail to detect motion.

06/ Notes on PIR Motion Sensor

PIR Sensor Detection Range

The PIR detection range can be customized to meet your specific needs. You may refer to the following table to set it up in Device Settings via CloudEdge App.

07/ Important Notes on Reducing False Alarms

• Do not face the camera towards any objects with bright lights, including sunshine, bright lamp lights, etc.
• Do not place the camera near any outlets, including the air conditioner vents, humidifier outlets, the heat transfer vents of projectors, etc.
• Do not install the camera in places with strong wind.
• Do not face the camera towards a mirror.
• Keep the camera at least 1 meter away from any wireless devices, including WiFi routers and phones in order to avoid wireless interference.

08/ FAQS

The device prompts "ofine"?

1. Check whether the equipment is in the power-on state, and observe whether the working light of the equipment is on normally.
2. Confirm that the current location has good Wi-Fi coverage and the network is stable, make sure that the Wi-Fi signal is above 75%. You can try to use the third-party Wi-Fi analysis tool "Wi-Fi analyzer" to analyze the current Wi-Fi signal coverage and interference status. If the coverage is poor and the interference is large, it is recommended to replace the camera installation position or adjust the router position or use a second-stage router.
3. If the device is located far away from the router, which results in the inability to obtain a good Wi-Fi signal, it is recommended to move the router to a closer place or ensure the Wi-Fi signal strength is to be over than 85% to improve the Wi-Fi performance of the home.
4. Delete the camera from your CloudEdge account and add it again after resetting the device. Check whether the device firmware and application program are the latest version.
5. Avoid using Wi-Fi extenders.

Update router or Wi-Fi password?

Delete the camera from your CloudEdge account. After resetting the device, use the new Wi-Fi and password to add it again.

Alarm push frequently?

1. In the app, lower the sensitivity of the motion detection alarm.
2. Check whether there are objects that interfere with and trigger the PIR sensor in the field of view of the device, such as the outdoor unit of the air conditioner, driving cars, passing pedestrians, etc. The angle of the device can be adjusted appropriately to avoid these easily disturbing objects.
3. Turn on "human motion detection" and use humanoid algorithm to filter useless alarms.

Device doesn't detect motion events

1. In the case of unstable network, the message may not be pushed in time after the PIR is triggered. In this case, you can first confirm the network status and remove the camera to verify and confirm in an environment with good network coverage.
2. Inappropriate installation position will result in PIR not triggering and not detecting. If the position is too high, the object is too far away, or the object is too small, the camera will not trigger. Try to adjust the installation position according to the trigger requirements for many times.

SD card not recognized

1. Support capacity is 16~128GB TF card.
2. Before use, make sure to format the TF card as FAT32 or exFAT file system on the computer, then insert it into the camera, and finally perform the format memory card operation on the camera again.
3. If the TF card is not recognized during use, it is generally a quality problem of the TF card, and it is necessary to replace the memory card with more stable reading and writing.

Fast power consumption

1. In the case of poor Wi-Fi coverage (such as signal is below 75%), which will increase power consumption.
2. The PIR trigger frequency is high, and the power consumption will increase when the infrared light/white light is on at night.
3. The mobile phone often accesses the camera remotely, which will increase the power consumption.
4. For the first use, it is recommended to use the power to 10%, and then charge it to 100%, which is helpful for the health of the lithium battery.

For more detailed FAQs, please log in to the APP, search in "Me"-"FAQ"-"Help Document"-"Battery Camera".