Warranty Service

Thank you for your purchase and trust in Mubview. We are committed to optimizing our products and improving our customer service to offer you a better shopping experience.

If you encounter any issues, please feel free to email us. We aim to resolve problems within 24 hours. Your feedback and suggestions are highly appreciated.

Register via the link below to receive a 3-Year Warranty Extension: https://bit.ly/3zBSB2y

Product Service:
Email: support@mubview.com
Distributor Email: business@mubview.com
Tel: +1 (978)3092611 (Monday-Friday, 9:00 AM–5:00 PM EST)

More About Us:
Web: www.mubview.com
Facebook: www.facebook.com/mubview

Index

This document covers the following topics:

• Camera Introduction
• More about the Camera
• Download & Install App
• Account Registration
• Preparations for Connection
• Connect the Camera to App
• Install the camera
• Reset the camera
• Multi-User Sharing
• FAQ

Camera Introduction

This section details the components of the Mubview Q5 Smart Wireless Camera.

Camera Components:

• Lens: The primary optical component for capturing images.
• Status Indicator Light: Provides visual feedback on the camera's operational status.
• PIR Sensor: Passive Infrared sensor for detecting motion.
• Charging Indicator Light: Indicates the charging status of the camera battery.
• Spotlight: An integrated light for illumination, often used with motion detection.
• Microphone: Captures audio.
• SD Card Slot: For inserting a Micro SD card for local video storage.
• Reset Hole: A small hole used to reset the device to factory settings.
• Charging Port: Port for connecting the power adapter.
• Power Button: Used to turn the camera on or off.

Power Button Operation: Press and hold for 5 seconds to power the camera on or off.

Reset Hole Operation: Insert a pin into the hole and press and hold for 5 seconds to reset the camera.

*Please reset the camera before connecting to the app.

More about the Camera

Compatible Charger

A USB compatible mobile phone charger (DC 5V 1A~2A) is required (not provided).

Before installation, charge the camera for approximately 6-8 hours until the Charging Indicator turns BLUE from RED.

LED Status

LED Indicator Status

Download & Install App

The camera supports both Android and iOS systems. Download the 'Mubview' app by searching in your device's app store or by scanning the QR codes provided. Follow the on-screen instructions to register an account.

For assistance during the installation process, please contact support@mubview.com.

Account Registration

Sign up for an account within the app using your email address. Select your region and the correct country code. Note that users from different regions cannot share the camera.

The registration process typically involves:

1. Entering your email address.
2. Setting a password (8-16 digits, including numbers, upper/lower case letters, and characters).
3. Agreeing to the User Agreement and Privacy Policy.
4. Setting a nickname for your device.

Preparations for Connection

To ensure proper functionality, allow the 'Mubview' app the following permissions:

1. Access to mobile cellular data and wireless LAN. Failure to do so may prevent adding the camera.
2. Permission to receive pop-up messages. This ensures you receive notifications when motion is detected.

Storage Options:

• MUBVIEW offers 7-day free cloud storage with the basic version.
• Alternatively, you can insert a Micro SD card into the camera for video storage.

Network Requirements:

• The camera operates exclusively on 2.4GHz Wi-Fi networks; it does not support 5GHz.
• When connecting to the network, place the camera close to your 2.4GHz router to ensure a stable signal.

Connect the Camera to App

Follow these steps to connect your camera to the Mubview app:

1. Add Device: Open the app and tap "Add Device".
2. Select Device: Choose "Battery Camera" from the list of device types.
3. Power On: Hold the device's power button to start it. If the device is asleep, press the [battery camera] button to wake it up. Ensure your phone is near the router for the best signal.
4. Reset Device: Hold the RESET button on the device for 4-5 seconds until the indicator light flashes RED.
5. Proceed: Tap "Next" in the app.
6. Wi-Fi Setup: Select your 2.4GHz Wi-Fi network and enter the password. (Note: The device does not work with 5GHz networks).
7. Prepare to Scan: Remove any protective film from the camera lens. Tap "Next" to display a QR code on your phone. Position your phone 5-8 inches (15-25 cm) from the camera's lens for scanning.
8. Connecting: The app will search for and connect to the device.
9. Connection Successful: Once connected, the app will confirm "Add Successful". Tap "Next".

Connection Troubleshooting: If the camera fails to connect, insert a pin into the reset hole, press and hold the "reset" button for over 5 seconds, wait for the beep, and try connecting again. If issues persist, contact support@mubview.com.

Install the camera

Follow these guidelines for optimal camera placement:

• Mount the camera 7-10 feet (2-3 meters) off the ground.
• Tilt the camera downwards at approximately a 15° angle.
• Ensure the PIR lens is level for the best motion detection results.

Placement Advice: Avoid installing the camera vertically towards moving objects, as this may lead to missed motion events or delays in detection.

To reduce false alerts, please note that:

• Do not install the camera facing strong lights, glass, windows, or swimming pools.
• Avoid placing the camera too close to areas with busy traffic.
• The recommended detection distance for motion objects is within 10 meters (33 feet).
• Keep the camera away from potential interference sources such as air conditioner vents, humidifier outlets, or heat transfer vents from projectors.

If you experience motion detection delays or false alerts, please contact 24/7 after-sales service via support@mubview.com.

Reset the camera

To reset the camera to its factory default settings, locate the reset hole. Insert a pin into the hole and press and hold the reset button for 5 seconds.

Multi-User Sharing

The Mubview camera can be shared with others in two ways:

• Allowing view-only access (no control).
• Allowing both view and control access.

Share Steps:

1. User A scans User B's QR Code or inputs User B's account ID.
2. User B accepts the share invitation.

FAQ

For more detailed Frequently Asked Questions, please log in to the Mubview app and navigate to "Me" > "FAQ" > "Help Document", or contact us via email.

The device prompts offline?

1. Check if the camera is powered on and observe the working light.
2. Ensure the Wi-Fi network is stable; restart your router if necessary.
3. If the device is far from the router, move the router closer or use a Wi-Fi amplifier to improve signal strength.
4. Delete the camera from your Mubview account, reset the device, and add it again.
5. Verify that both the device firmware and the app are updated to the latest versions.

Update router or Wi-Fi password?

Delete the camera from your Mubview account. After resetting the device, add it again using the new Wi-Fi network name and password.

Can't play historical video?

1. In the app's "Settings", check if the SD card is recognized.
2. Reinsert the SD card.
3. Format the SD card using the app.
4. Try using a different SD card.

Alarm push frequently?

1. In the app, reduce the sensitivity of the motion detection alarm.
2. Check for objects in the camera's field of view that might trigger the PIR sensor (e.g., air conditioners, passing vehicles, pedestrians). Adjust the camera's angle to avoid these.
3. Enable "human motion detection" and use the humanoid algorithm to filter irrelevant triggers.

The phone cannot receive the alarm push?

1. Ensure all push notification permissions for the "Mubview" app are enabled in your phone's system settings.
2. Confirm that the device's motion detection function is turned on.
3. Restart your phone and clear its cache (for Android phones).
4. Check your phone's network connection.

Troubleshooting Network Connections

The indicator has a solid red light

1. Reset the device or unplug it, then set it up again.
2. If resetting doesn't resolve the issue, contact the technical support team at support@mubview.com for potential firmware upgrades. Ensure you have an SD card reader and SD card available if requested.
3. If none of the above steps work, contact us for further assistance.

The indicator is red and blinking slowly but does not blink fast after the device scanned the QR code, and does not make a sound like "bee"

This may be due to an abnormal QR code, a defocused lens, or a defective device.

1. Ensure your phone is 5-8 inches from the lens and try scanning from different angles.
2. If using a new brand of phone, it might cause QR code issues. Provide a screenshot of the QR code and your phone's model/OS version.
3. Ensure the lens is clean. Try setting up using AP mode and check for lens defocus.
4. If setup fails and the device shows no response, provide the device's SN, a QR code screenshot, and the setup time (or a video if possible) for troubleshooting.

The indicator is red and blinking slowly and turns fast red light after the device scanned the QR code, but the fast red light does not turn blue

A fast blinking red light indicates the device recognized the QR code. Potential reasons for setup failure include:

1. Using a 5GHz Wi-Fi network instead of 2.4GHz.
2. Incorrect Wi-Fi password.
3. Unstable network. Place the device near the router during setup. If issues persist, reboot your router and reset the device. You can also try using your mobile phone's hotspot as a Wi-Fi source.
4. If hotspot connection also fails, the device's Wi-Fi antenna might be defective. Contact us for further solutions.

The indicator is red and blinking slowly and turns fast red light after the device scanned the QR code, and the fast red light turns blue after a while but the device failed to add to APP

Please provide your SN/account information and the exact setup time. This information will be forwarded to the technical engineer team for further troubleshooting.

MUBVIEW official after-sales email: support@mubview.com

THANK YOU

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EU Representative:

SUCCESS COURIER SL
Calle de RIO TORMES 13A, oficina 1,
Fuenlabrada, Madrid, 28947 Spain
Email: support@mubview.com

UK Representative:

GOAL REACH CONSULTING LTD
OFFICE 1029 3 HARDMAN STREET 10TH FLOOR,
SPINNINGFIELDS MANCHESTER,UK M3 3HF
Email: support@mubview.com

Compliance Information

FCC Notice: This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

FCC Radio Frequency Exposure Statement: The device has been evaluated to meet general RF exposure requirements. It can be used in fixed/mobile exposure conditions with a minimum separation distance of 20 cm.

Notice: Shielded cables All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations.

This product complies with the radio interference requirements of the European Community (CE).

Declaration of Conformity (EU): MUBVIEW declares that this device complies with the essential requirements and other relevant provisions of Directive 2014/53/EU. For the full declaration, visit: https://www.mubview.com/

Recycling Information: This product is designed and manufactured with high-quality materials that can be recycled and reused. The symbol indicating that the product must not be discarded as household waste means it should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling help protect natural resources, human health, and the environment.

UKCA Compliance: This product complies with the radio interference requirements of the United Kingdom Declaration of Conformity.

Declaration of Conformity (UK): MUBVIEW declares that this product is in compliance with Radio Equipment Regulations 2017. The full text of the UK declaration of conformity is available at: https://www.mubview.com/

IC Statement: This device complies with Industry Canada Licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This Class B digital apparatus complies with Canadian ICES-003.

IC RF Statement: When using the product, maintain a distance of 20cm from the body to ensure compliance with RF exposure requirements.

Made In China

FCC ID: 2AXBN-Q5