Mubview PK320 Smart PTZ Indoor Camera

Warranty Service

Thank you for your purchase and trust. We have optimized our products and improved our customer service to offer you a better shopping experience.

If you have any problems, please do not hesitate to send us an email. We will resolve your problems within 24 hours.

Furthermore, we appreciate and welcome your comments or suggestions.

Register via the link below to get a 3-year warranty extension. (Or scan the QR code) https://bit.ly/3zBSB2y [QR Code]

Product Service

Email: support@mubview.com

Distributor: business@mubview.com

More about us

Web: www.mubview.com

Facebook: www.facebook.com/mubview

Introduction to the Camera

Diagram Description: A line drawing illustrating the Mubview Smart PTZ Indoor Camera. Key components are labeled:

• Lens: The primary optical component for capturing images.
• Status Indicator: An LED light indicating the camera's operational status.
• Microphone: For capturing audio.
• Reset Button: Used to restore the camera to factory settings.
• TF Card Slot: For inserting a microSD card for local storage.
• Speaker: For audio output.
• Charging Port: For powering the device.

* Please reset the camera before connecting to the APP.

LED Status Indicator

• Solid Red: Device is abnormal (network problem).
• Slow Flashing Red: Ready for Wi-Fi connection.
• Fast Flashing Red: Wi-Fi connecting.
• Blue: Wi-Fi connected successfully.

Download & Install the Application

The camera is compatible with Android and iOS systems. Scan the QR code below or search for "MUBVIEW" in the app store to download the application and register by following the instructions. Feel free to contact us by email at support@mubview.com if you have any questions or encounter problems during the setup process.

[QR Code for App Download]

Available on the App Store [Apple App Store Logo Description]

Available on Google Play [Google Play Store Logo Description]

Account Registration

• Please enter your email address for registration in the application.
• Please select your correct region and country code (cameras cannot be shared if users are from different regions).

Diagram Description: Mobile phone screens showing the registration process: 1. Login/Register screen with fields for email and password. 2. Registration screen with fields for email, country code, nickname, and password. 3. Final registration screen with user agreement and privacy policy.

Preparation Before Connection

1. You need to authorize the "MUBVIEW" application to access mobile cellular data and WLAN so that you can add the camera.
2. Authorization for the "MUBVIEW" application to receive contextual messages is available; otherwise, the smartphone will not receive notifications when motion is detected.

Storage Options:

• A free basic version of 7-day cloud storage provided by MUBVIEW or a micro SD card prepared by yourself to store videos.
• This camera is compatible only with 2.4 GHz and 5 GHz Wi-Fi.
• To ensure a stable network connection, please place the camera near the router.

Connect Camera to App

Add Device:

Diagram Description: Mobile phone screen showing the "My Home" interface with a list of devices. An "Add Device" button is prominent.

Click "Add Device".

Select Your Device:

Diagram Description: Mobile phone screen displaying various device types to select from, including "Smart Photo Camera (2.4G&5G Wi-Fi)".

Select "Smart Photo Camera (2.4G&5G Wi-Fi)".

Diagram Description: Mobile phone screen showing "Add Camera" with instructions and an illustration of the camera.

• Please power on the device.
• Place the camera and phone near your router for the best signal.
• Wait for the light to turn red and flash, then press "Next".

Click "Next".

Diagram Description: Mobile phone screen showing "Add Camera" with instructions for resetting the device.

• Ensure the indicator light is flashing red.
• Hold the device's reset button for 4-5 seconds (refer to the user manual for details).
• Wait for the light to turn red and flash.

Click "Next".

Wi-Fi Configuration:

Diagram Description: Mobile phone screen for Wi-Fi configuration. User selects Wi-Fi network (e.g., "yuanxikeji") and enters password.

Select a 2.4G&5G Wi-Fi network and enter your password.

Click "Next".

Prepare for Scanning:

Diagram Description: Mobile phone screen showing a QR code and instructions. An illustration shows a phone scanning the QR code from a specific distance.

• Please remove all lens films.
• Press "Next" to display a QR code and let your device scan it. Keep your phone at a distance of 5 to 8 inches (15-25 cm) from the lens.

Click "Next".

Network Connection:

Diagram Description: Mobile phone screen showing "Waiting for network connection" with a progress indicator.

• Ensure the device is powered on.
• Ensure the device is connected to the router.
• Ensure the device and phone are on the same network.

Waiting for network connection.

Connection Successful:

Diagram Description: Mobile phone screen showing "Connection Successful" with device name and ID.

Device added successfully.

Click "Next".

Note: If the camera fails to connect to the network, press and hold the reset button for more than 5 seconds, then reconnect after hearing the beep. If the problem persists, email us at support@mubview.com.

Multi-user Sharing

Diagram Description: Two mobile phone screens. The first shows a home interface with multiple cameras listed, and a '+' icon to add more devices. The second shows a live view of multiple cameras.

Click '+' to add more devices.

Watch 4 cameras live at the same time.

The camera can be shared with other people in two ways:

1. Allow them to view but not control the camera.
2. Allow them to view and control the camera.

Sharing Steps:

1. User A scans User B's QR code or enters User B's account ID.
2. User B accepts the sharing.

Frequently Asked Questions (FAQ)

For more detailed FAQs, please log in to the app "My Account" -> "FAQ"; or contact us by email.

Is the device offline?

1. Check if the device is powered on; observe if the device's operating light is on normally.
2. Check if the WIFI network is good; restart the router.
3. If the device is in a location far from the router, resulting in poor WIFI signal reception, it is recommended to move the router to a closer location or add a WIFI amplifier to improve your home's WIFI performance.
4. Remove the camera from your Mubview account, reset the device, and add it again.
5. Check that the device's firmware and applications are up to date.

Need to update your router or Wi-Fi password?

Remove the camera from your Mubview account, reset the device, and then re-add it using the new Wi-Fi or password.

Cannot play video?

1. Check the SD card status in "Settings" to ensure the SD card is recognized.
2. Reinsert the SD card.
3. Format the SD card within the application.
4. Try a different, new SD card.

Alarm is triggered frequently?

1. In the app, lower the sensitivity of the motion detection alarm.
2. Check if there are objects in the device's field of view that interfere with the PIR sensor and trigger it, such as outdoor air conditioning units, moving cars, passing pedestrians, etc. You can adjust the device's angle to avoid these objects easily.
3. Activate the "person detection only" option and use the humanoid algorithm to filter out unnecessary alarms.

Cannot receive alarm notifications on your mobile phone?

1. Enable the "push" notification authorization for the "Mubview" application in your mobile phone's system settings.
2. Ensure that your device's motion detection function is successfully activated.
3. Restart your phone; try clearing the cache for Android phones.
4. Check if the network is good.

Troubleshooting Network Connections

Indicator is solid red

1. If the indicator has a solid red light, please reset or unplug the device, then restart the configuration.
2. If resetting does not work, please contact our technical engineering team (support@mubview.com) for a device upgrade pack (first check if you have an SD card reader and an SD card).
3. If none of the above methods work, please contact us for a more in-depth solution.

Indicator is red and flashes slowly, but does not flash rapidly after the device scans the QR code, and does not make a "bee" sound.

The above situation may be caused by one of the following reasons: the QR code is abnormal, the lens is out of focus, or the device is defective.

1. Ensure your phone is 5-8 inches from the lens and try scanning the QR code from different angles.
2. If your phone is a new brand, it may cause the QR code to be abnormal. In this case, please provide us with a screenshot of the QR code, along with your phone's model and operating system version.
3. Ensure the lens is clean. Try AP mode to configure your phone, then check if the lens is out of focus.
4. If you still cannot configure your device and the device does not respond during configuration, please provide us with your device's SN, a screenshot of the QR code, the exact time you configured your device (if possible, please provide a video of your device configuration) for further troubleshooting.

Indicator is red and flashes slowly, then becomes a rapid red light after the device scans the QR code, but the rapid red light does not turn blue.

The rapid flashing red light means the device has recognized the QR code successfully. Reasons for device configuration failure may include:

1. Incorrect password.
2. Unstable network. Please place your device next to the router during installation. If it still doesn't work, restart your router and reset your device to try again. You can also try using your mobile data as a hotspot to configure your device to test if it works with the Wi-Fi hotspot.
3. If it doesn't work with the hotspot, the device's Wi-Fi antenna may be defective. In this case, please feel free to contact us to find a solution.

Indicator is red and flashes slowly, then becomes a rapid red light after the device scans the QR code. The rapid red light turns blue after some time, but the device has not been successfully added to the APP.

Please provide us with your SN/account information and the exact time you configured your device. We will forward this information to the technical engineering team for further troubleshooting.

MUBVIEW After-sales Service Official Email: support@mubview.com

Thank You & Resources

User guide videos

Diagram Description: QR codes are displayed for Web, Facebook, and YouTube.

Web: Subscribe to MUBVIEW Official Website [QR Code for Web]

Facebook: Follow MUBVIEW on Facebook [QR Code for Facebook]

YouTube: Watch more MUBVIEW videos on YouTube [QR Code for YouTube]

Representatives

EU REP: SUCCESS COURIER SL, Calle de RIO TORMES 13A, oficina 1, Fuenlabrada, Madrid, 28947 Spain. Email: support@mubview.com

UK REP: GOAL REACH CONSULTING LTD, OFFICE 1029 3 HARDMAN STREET 10TH FLOOR, SPINNINGFIELDS MANCHESTER, UK M3 3HF. Email: support@mubview.com

Compliance & Manufacturing

FCC ID: 2AYJN-QB320

Compliance Marks: FCC, CE, UKCA, RoHS [Recycling Symbol Description]

Made In China