MUBVIEW

Introduction to the Camera

This document provides information on the MUBVIEW Q5 Smart Wireless Camera. It is compatible with Android and iOS systems. For support, visit www.mubview.com, email support@mubview.com, or call +1 (978)3092611.

Warranty Service

Thank you for your purchase and trust. We are continuously optimizing our products and improving our customer service to provide a better purchasing experience. If you have any questions, please contact us via email. We aim to resolve your issues within 24 hours. We also welcome your suggestions.

Register at the following link for a 3-year warranty extension (or scan the QR code): https://bit.ly/3zBSB2y

Product Service Email: support@mubview.com

Distributor: business@mubview.com

More about us:

• Web: www.mubview.com
• Facebook: www.facebook.com/mubview

Product Overview and Components

The MUBVIEW Q5 Smart Wireless Camera features the following components:

Front View:

• Lens: The primary optical component for capturing images.
• PIR Sensor: Detects motion.
• Status Indicator Light: Shows the operational status of the camera.
• Charging Indicator Light: Indicates the charging status.
• Microphone: Captures audio.

Back View:

• SD Card Slot: For storing video recordings locally.
• Reset Hole: Used to reset the camera to factory settings.
• Charging Port: For connecting the power adapter.
• Power Button: Press for 5 seconds to turn the camera on or off.

Note: Reset the camera before connecting it to the APP.

Charging and LED Indicators

Compatible Chargers (Not Included): You can use a compatible USB charger for smartphones (DC 5V 1A ~ 2A).

Charging: Before installation, charge the camera for approximately 6-8 hours, until the charging indicator light turns from red to blue.

LED Status During Charging:

Indicator LED Status During Operation:

Download and Install the Application

This camera is compatible with Android and iOS systems. Scan the QR code below or search for "MUBVIEW" in your app store to download the app. Follow the on-screen instructions to register an account.

If you encounter problems during installation, contact us via support@mubview.com.

[QR Code for App Download]

Download on the App Store

Android App on Google Play

Account Registration:

• Register in the application using your email address.
• Select your region and country code. (Note: Users from different regions cannot share the camera.)

[Description of App Registration Screenshots: The process involves entering an email address, selecting a region/country code, setting a username and password, and agreeing to terms.]

Preparation for Connection

For optimal performance, ensure the following:

1. Allow the "MUBVIEW" app to access mobile cellular data and the Wi-Fi network. Without these permissions, you will not be able to add the camera.
2. Allow the "MUBVIEW" app to receive popup notifications. This ensures you receive alerts when motion is detected.

[Description of App Permission Screenshots: Shows settings for granting wireless data access (WLAN and Cellular Data) and enabling notification permissions.]

Important Notes:

• "MUBVIEW" offers a basic cloud storage version free for 7 days. Alternatively, you can insert a microSD card to store your videos.
• This camera is compatible only with 2.4 GHz Wi-Fi networks; it does not support 5 GHz.
• When connecting to the network, position the camera close to your 2.4 GHz Wi-Fi router to ensure a stable network signal.

Connecting the Camera to the App

Follow these steps to connect your camera:

1. Open the MUBVIEW app and navigate to "Add Device".
2. Select the appropriate device type (e.g., "Camera").
3. Follow the on-screen instructions to power on the device and prepare for connection.
4. Wi-Fi Setup: Select your 2.4 GHz Wi-Fi network and enter your password. The device does not support 5G Wi-Fi networks.
5. Operation - Prepare for Scan: After clicking "Next", a QR code will appear on your smartphone screen. Hold the phone screen with the QR code towards the camera's lens at a distance of approximately 15-25 cm (5-8 inches). Keep the phone steady. Successful pairing will be confirmed by an audible beep from the device.
6. Waiting for Connection: The app will show the connection progress (searching device, registering to cloud, initializing device).
7. Connection Successful: Once connected, the app will display "Add successfully" with your camera's details. Click "Next".

Troubleshooting Note: If the camera fails to connect to the network, insert a "pin" into the reset hole, press and hold the "reset" button for more than 5 seconds, and try reconnecting after hearing the beep. If the problem persists, email support@mubview.com.

Camera Installation

For optimal performance and coverage:

1. Position the camera 2-3 meters (7-10 feet) from the ground.
2. Tilt the camera downwards at an angle of approximately 15°.
3. For best results, ensure the PIR lens is level.
4. Avoid installing the camera vertically towards moving objects, as this may lead to missed motion events or detection delays.

[Diagram showing correct placement height and tilt angle, and correct PIR lens orientation with checkmarks. Incorrect placement examples are shown with crosses.]

Reducing False Alarms

To minimize false alarms, consider the following:

• Do not install the camera facing strong lights, glass, windows, or swimming pools.
• Avoid placing the camera near corners with heavy traffic.
• The recommended distance between the camera and moving objects for detection is 10 meters (33 feet).
• Keep the camera away from heat sources such as air conditioners, humidifiers, or projector heat vents.

If you experience delayed motion detection or frequent false alarms, contact the 24/7 after-sales service at support@mubview.com.

Resetting the Camera:

Insert a "pin" into the reset hole and press and hold the button for 5 seconds to reset the camera.

[Diagram showing the reset hole on the camera back.]

Multi-user Sharing

The camera can be shared with others in two ways:

• Allow viewing only, without control.
• Allow both viewing and control.

Sharing Steps:

1. User A scans User B's QR code or enters User B's account ID.
2. User B accepts the sharing invitation.

Frequently Asked Questions (FAQ)

For more detailed FAQs, access the MUBVIEW app, navigate to "Me" > "Help & Questions", or contact us via email.

Why is the device offline?

1. Check if the equipment is powered on and if the operating light is on normally.
2. Verify the Wi-Fi network is stable and restart your router if necessary.
3. If the device is far from the router, consider moving the router closer or using a Wi-Fi extender to improve signal strength.
4. Remove the camera from your Mubview account, reset the device, and then add it again.
5. Ensure both the device firmware and the application are updated to the latest versions.

How to update the router or Wi-Fi password?

Remove the camera from your Mubview account. After resetting the device, add it again using the new Wi-Fi network name or password.

Cannot play historical video?

1. Check the SD card status in the "Settings" menu to confirm it is recognized correctly.
2. Reinsert the SD card.
3. Format the SD card using the MUBVIEW application.
4. Try using a different, new SD card.

Is the alarm frequently triggered?

1. Reduce the motion detection sensitivity within the App settings.
2. Check for objects that might be interfering with the PIR sensor, such as air conditioning units, passing vehicles, or pedestrians. Adjust the camera's angle to avoid these objects.
3. Enable the "Person-only detection" feature to filter out non-human motion events.

Phone not receiving notification alerts?

1. Ensure push notification permissions are enabled for the "Mubview" app on your phone.
2. Verify that the device's motion detection function is correctly activated.
3. Restart your phone. For Android devices, try clearing the app's cache.
4. Check your phone's network connection status.

Troubleshooting Network Connection Issues:

The indicator has a solid red light:

1. Reset or disconnect the device, then reconfigure it.
2. If resetting the device does not resolve the issue, contact our technical support team at support@mubview.com for potential firmware updates. Please ensure you have an SD card reader and an SD card available if requested.
3. If none of the above steps work, please contact us for further assistance.

The indicator is red and flashes slowly, but does not flash quickly after the device has scanned the QR code and does not emit a "beep" sound:

This may be due to an abnormal QR code, a blurry lens, or a defective device.

1. Ensure your phone is 5-8 inches from the camera lens and try scanning the QR code from various angles.
2. If your phone is a new model, it might generate an abnormal QR code. In such cases, please provide a screenshot of the QR code along with your phone's model and operating system version.
3. Ensure the camera's lens is clean. Try using AP mode for configuration and check if the lens appears blurry.
4. If configuration still fails and the device shows no response, please provide the device's Serial Number (SN), a screenshot of the QR code, and the exact time of configuration (a video of the configuration process is helpful) for further troubleshooting.

The indicator is red and flashes slowly, then turns red quickly after the device scans the QR code, but the fast red light does not turn blue:

A rapidly flashing indicator signifies successful QR code recognition. Potential reasons for configuration failure include:

1. Using a 5GHz Wi-Fi network instead of 2.4GHz.
2. Incorrect password entry.
3. Unstable network connection. Position the device closer to the router during configuration. If issues persist, restart the router and reset the device. You can also try using your mobile phone's data as a hotspot for configuration.
4. If the hotspot method also fails, the device's internal Wi-Fi antenna may be defective. Please contact us for further solutions.

The indicator is red and flashes slowly, then turns red quickly after the device scans the QR code. The fast red light turns blue after a while, but the device fails to be added to the APP:

Please provide your device's SN/account information and the exact time of configuration. This information will be forwarded to our technical engineering team for further troubleshooting.

Regulatory Compliance

FCC Notice

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Radio Frequency Exposure Statement

The device has been evaluated to meet general RF exposure requirements. The device can be used in fixed/mobile exposure conditions. The minimum separation distance is 20 cm.

Notice: Shielded cables

All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations.

CE Compliance

[CE Mark] This product complies with the radio interference requirements of the European Community.

Declaration of Conformity (EU)

Hereby, MUBVIEW declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. For the declaration of conformity, visit the website: https://www.mubview.com/.

RF Exposure Information:

The Maximum Permissible Exposure (MPE) level has been calculated based on a distance of d=20 cm between the device and the human body. To maintain compliance with RF exposure requirements, use the product while maintaining a 20cm distance between the device and human body.

• T8360 Wi-Fi Operating Frequency Range: 2412-2472 MHz (2.4G); Wi-Fi Max Output Power: 17.66 dBm(ERIP).
• T8360 Bluetooth Operating Frequency Range: 2402~2480 MHz; Bluetooth Max Output Power: 5.43 dBm(EIRP).

IC Statement (Industry Canada)

This device complies with Industry Canada Licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This Class B digital apparatus complies with Canadian ICES-003.

IC RF Statement

When using the product, maintain a distance of 20cm from the body to ensure compliance with RF exposure requirements.

UK Compliance

[UKCA Mark] This product complies with the radio interference requirements of the United Kingdom Declaration of Conformity.

Hereby, MUBVIEW declares that this product is in compliance with Radio Equipment Regulations 2017. The full text of the UK declaration of conformity is available at the following internet address: https://www.mubview.com/.

Recycling Information:

• [Recyclable symbol] This product is designed and manufactured with high-quality materials and components, which can be recycled and reused.
• [Do not discard as household waste symbol] This symbol means the product must not be discarded as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health, and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product.

Thank You

User guide videos are available for assistance.

Representatives:

• EU REP: SUCCESS COURIER SL, Calle de RIO TORMES 13A, oficina 1, Fuenlabrada, Madrid, 28947 Spain. Email: support@mubview.com
• UK REP: GOAL REACH CONSULTING LTD, OFFICE 1029 3 HARDMAN STREET 10TH FLOOR, SPINNINGFIELDS MANCHESTER, UK M3 3HF. Email: support@mubview.com

[FCC Mark] [CE Mark] [UKCA Mark] [RoHS Compliant]

Made In China

FCC ID: 2AXBN-Q5

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