isinwheel S10 Max Electric Scooter User Manual

QUICK START GUIDE

Follow these steps to get your isinwheel S10 Max electric scooter ready:

1. Step 1: Unfolding the Scooter

   Pull the scooter's stem upright until you hear an audible click, indicating it is locked in place. Then, close the folding latch until you hear another click.

2. Step 2: Securing the Handlebars

   Insert the four provided bolts into the designated holes on the handlebar assembly. Tighten them securely.

TIPS

A) Addressing Noise: If you hear noise from the rear brake or the rear suspension, please email support@isinwheel.co.uk for assistance.

B) Mobile App: Download the "isinwheel" app from the App Store (for iPhones) or Google Play Store (for Android phones) to access more information and features.

General Safety Notice

Always wear a helmet and protective safety equipment. Wear closed shoes without heels and ensure your laces are tied. Only use your scooter in line with its intended purpose.

Before each ride, check your scooter for any loose parts or screws, flat tires, signs of damage, or excessive wear. If anything does not feel right, stop operation immediately and contact your place of purchase.

Start riding slowly to familiarize yourself with the operation of your scooter. Begin in the slowest speed mode and gradually test the brakes. Always slow down when riding over bumps or on rough road conditions. Slightly bend your knees to better absorb these surfaces.

Keep the scooter away from children. It is not a toy. Riders must be age 18+ only.

Do not use your electric scooter in heavy rain, or on surfaces covered by more than 12 mm (1/2 inch) of water. Do not submerge the scooter in liquid or allow any liquid near the battery or electrical components.

Do not lend your scooter to anyone unfamiliar with its operation. Ensure any new riders are familiar with these instructions and are wearing proper safety gear.

When riding in public spaces, you are subject to the risks faced by all traffic participants, similar to riding a bicycle:

• Other traffic participants may not obey traffic regulations or may ride carelessly.
• The faster you ride your scooter, the longer it will take you to stop.
• The scooter may slip on slippery surfaces, leading to subsequent injuries. Pay special attention when crossing train tracks or when surfaces are wet.
• Always use caution, adapt your speed to road and traffic conditions, and maintain a safe distance from other traffic participants.
• Watch out for pedestrians. Do not use your scooter in any way that could harm pedestrians. Slow down when passing them to avoid accidents.

You must follow all local traffic rules and regulations.

• Do not accelerate when going downhill.
• Do not press the accelerator when walking the scooter.
• Always steer clear of obstacles.
• Do not hang heavy items on the handlebar.
• Keep both feet on the deck at all times.
• Always keep your hands on the handlebar.
• Do not ride in traffic lanes or residential areas where vehicles and pedestrians are both present.
• Do not turn the handlebar violently during high-speed riding.
• Do not ride in water that is deeper than 38 mm.
• No passengers are allowed, including children.
• Keep your feet off the rear mudguard.
• Do not touch the disc brake rotor after braking.
• Do not attempt to ride up or down stairs or jump over obstacles.

WARNING: As with any mechanical component, a vehicle is subject to high stresses and wear. The various materials and components may react differently to wear or fatigue. If the expected service life for a component has been exceeded, it may break suddenly, therefore risking causing injuries to the user. Cracks, scratches, and discoloration in areas subject to high stresses indicate that the component has exceeded its service life and should be replaced.

Package Contents

When unboxing your S10 Max electric scooter, please check that all the below items are included in the package. If anything is missing or damaged, please email isinwheel customer service for support.

• T-handle Hex Key x1
• Bolt x4
• Charger x1

Product Overview

The isinwheel S10 Max electric scooter features the following components:

• Handlebar Area: Display, Power Button, Thumb Throttle, Front Brake Lever, Right Indicator, Left Indicator, Indicator Switch, Folding Clasp.
• Frame & Deck: Folding Latch, Front Light with Reflector, Deck, Charging Port, Kickstand.
• Wheels & Brakes: Front Wheel, Front Disc Brake, Rear Wheel, Rear Disc Brake, Rear Fender with Taillight.

Display Screen & Buttons

1. Screen

The display screen provides information on:

• Indicators: Left Indicator, Right Indicator.
• Speed: Speedometer, showing current speed.
• Modes: 25 km/h Top Speed Mode, 15 km/h Top Speed Mode, 10 km/h Top Speed Mode, 6 km/h Walk Assist Mode.
• Odometer: Displays total distance traveled (ODO).
• Trip Meter: Displays distance for the current trip (TRIP).
• Status: Battery Level, Motor Overheat warning (WD), Cruise Control indicator (Cruise Control is turned on by default and maintains speed after 10 seconds).

The default unit system is metric.

2. Function Buttons

• Power Button [?]:
  • Press and hold for 2 seconds to power on/off the electric scooter.
  • Press once to turn on/off the front light.
  • Press twice to switch the riding mode.
  • Press three times to switch between metric and imperial systems.
  • Press four times to switch the start mode between zero start (default) and non-zero start.
  • Press five times to turn on/off cruise control.
• Indicator Switch [➡️⬅️]:
  • Press the left arrow button to turn on/off the left indicator light.
  • Press the right arrow button to turn on/off the right indicator light.

isinwheel App

Download the "isinwheel" app by scanning the QR code or searching for "isinwheel" on the App Store (iOS) or Google Play Store (Android).

App Registration Process:

1. Open the isinwheel app and select "Sign up".
2. Select your country or region and enter your email address.
3. Find the verification code sent to your email and enter it into the app.
4. Set a password for your account.
5. Registration is complete. You can now start riding!

Charging

The battery is fully charged when the LED light on the charger changes from red to green. The charging protection feature stops charging automatically after a full charge. However, charging for more than 24 hours is not recommended.

Important Notes:

• Do not connect the charger if the charging port is wet.
• Close the charging port cover when the scooter is not charging.
• The scooter cannot be turned on during the charging period.

Charging Warnings and Battery Safety Warnings:

• Use caution when using electrical outlets to prevent electric shock.
• Do not leave the charger plugged in for extended periods (> 24 hours).
• Only charge your scooter in a safe, clean, and dry environment. Keep the charger and scooter away from flammable materials.
• Only use the original battery packs and charger supplied with your scooter. Contact your place of purchase for replacements; other models or brands may not be safe.
• Do not touch the charging port and keep it away from metal objects to prevent short circuits, which can cause battery damage or injury/death.
• Do not place the battery in direct contact with heat or near high temperatures.
• Do not expose the battery to direct sunlight.
• Do not leave the scooter in a car where the battery might get hot.
• Do not pierce the battery with sharp objects or subject it to impact or force.
• Stop charging if the battery fails to recharge within the expected time to prevent overheating, rupturing, or igniting.
• Do not charge the battery in temperatures below 0°C / 32°F or above 40°C / 104°F, as this can impair performance and cause damage or injury.
• Do not charge if the charging port is damaged or wet, or if there is excessive heat, odor, or leakage from the battery.
• If the battery leaks and you come into contact with the liquid, rinse immediately and thoroughly with water, then seek medical care.
• Never attempt to disassemble, modify, or perform repairs on the battery. This risks damaging safety components and causing injury.
• Mishandling or misuse of the battery can lead to reduced performance, shorter lifespan, rupturing, igniting, or serious personal injury.
• Do not discharge the battery using any product other than the scooter.
• The battery could overheat, rupture, or ignite, causing personal injury or property damage.
• In daily use, avoid recharging the scooter after completely exhausting the battery. Charge the scooter as soon as possible when the battery level is low.
• Please charge the scooter every other month to preserve the battery during storage.

Riding Notice

The isinwheel S10 Max electric scooter is a recreational product but is treated as a vehicle in public areas, subject to the same risks. For your safety, follow this user manual and applicable traffic laws and regulations.

• Respect pedestrians' right of way. Avoid startling them, especially children. When riding behind pedestrians, ring your bell to alert them and pass on their left (for countries where vehicles drive on the right). When crossing paths with pedestrians, keep to the right at the lowest speed or dismount.
• Follow all safety instructions in this manual. isinwheel is not liable for financial losses, injuries, accidents, or disputes resulting from actions that violate user instructions.
• Check the scooter before every use. If you notice loose parts, low battery alerts, excessive wear, strange sounds, or malfunctions, stop riding.

WARNING - Risk of Fire - No User Serviceable Parts.

Folding & Carrying

Before folding and carrying the scooter, ensure it is powered off.

1. Open the folding latch while pushing up the safety switch.
2. Flip forward the safety lever and fold the stem down.
3. Adjust the folding clasp on the stem so that it securely catches the folding hook.

Disc Brake Adjustment

To Adjust the Disc Brake:

You will need a hex wrench to loosen the bolt on the cable clamp.

• If the disc brake is dragging: Slide the arm of the clamp backward along the cable while holding the cable in one hand. Then, retighten the bolt on the brake clamp.
• If the disc brake is not working efficiently (cable is slack): Slide the arm of the clamp forward along the cable while holding the cable in one hand. Then, retighten the bolt on the brake cable clamp.

Notice: The disc brake may squeak during initial use until it is broken in. This is normal and does not affect the brake's function or performance.

To Eliminate Braking Noises:

For easier operation, we suggest placing the scooter on a stable surface like a desk.

• Turn off the scooter.
• Loosen the two brake caliper mounting bolts (not the bolt on the cable clamp).
• Reposition the brake caliper to ensure the brake rotor is centered between the two brake pads.
• Ensure the brake rotor does not touch the brake pads.
• After repositioning the brake caliper, re-tighten the mounting bolts.

Maintenance & Care

Cleaning

To clean stains on the scooter's body, wipe them off with a damp cloth. For stubborn stains, use toothpaste and then wipe with a damp cloth.

• Do not clean the scooter with alcohol, gasoline, kerosene, or other corrosive and volatile chemical solvents.
• Do not wash the scooter deck with high-pressure water sprays. During cleaning, ensure the scooter is turned off, the charging cable is unplugged, and the waterproof charging port cover is closed to prevent electric shock or other major problems.

Storage

• Store the scooter in a cool and dry place with a temperature of -10°C to 35°C when not in use. In extremely humid environments, internal parts may suffer from condensation or water accumulation, potentially damaging the battery.
• Store the scooter indoors; prolonged exposure to UV rays and rainwater can damage enclosure materials and reduce battery lifespan.
• Charge the scooter every other month to preserve the battery during storage.
• Mishandling of used batteries can cause significant environmental harm. Please follow local regulations for battery disposal to protect the environment.

Battery Maintenance

• Only use the original battery pack and charger to avoid safety hazards.
• Fully charge the battery to maximize its lifespan after each use.
• Charge the battery as soon as possible if the level is low. Avoid charging after completely exhausting it.
• Never dismantle or puncture the battery.
• Keep battery contacts away from metal objects to prevent short circuits, which can lead to battery damage or injury/death.

Battery Disposal

• Do not dispose of your battery via land filling, incineration, or household trash.
• We recommend disposing of your battery through a local recycling program suitable for lithium-ion batteries. Contact your local waste management service for more information.
• Mishandling of used batteries can cause tremendous harm to the environment. Abide by local laws and regulations for proper disposal.

Specifications

Notes:

• (1) Height: The distance from the ground to the top of the scooter.
• (2) Range: Measured under conditions of a full battery, 70 kg load, 25°C, flat road without wind, and 15 km/h riding speed. Actual range varies with loads, humidity, wind speeds, and riding habits.
• (3) Load Capacity: Shall be kept within 150 kg (including rider and items). Consider gravity effects from speed.

Questions & Answers

Question 1: What if the product comes with incomplete package contents or there are damaged parts?

Answer: Please take photos and send them to the isinwheel support team by email. The support team will reply and send missing items or replacement parts.

Question 2: Are the tyres replaceable and how to replace them?

Answer: Yes, the tyres are replaceable. Contact the isinwheel support team for more information or search "How to replace scooter tyres" on YouTube.

Question 3: What if the disc brakes don't work?

Answer: Please contact us for disc brake adjustment instructions or search "How to adjust scooter disc brakes" on YouTube.

Question 4: What if there are unusual noises from the rear wheel?

Answer: Usually, noises come from the disc brake rotor. Refer to the DISC BRAKE ADJUSTMENT page. If the problem persists, please contact us.

Question 5: What do the fault codes on the display screen mean?

Answer: If you see any of the following fault codes on the screen, please contact the isinwheel support team:

Code	Description
E10	Communication Failure
E14	Accelerator Failure
E15	Brake Lever Failure
E16	Motor Hall Sensor Failure
E50	Over Voltage

Contact Us

Contact us if you experience problems relating to riding safety, maintenance, or fault codes with your isinwheel S10 Max electric scooter.

Email: support@isinwheel.co.uk

Website: www.isinwheel.co.uk

Disposal Information

1. Disposal of Electrical and Electronic Equipment

The crossed-out garbage bin symbol ?️ means you are legally obliged to dispose of these devices separately from unsorted municipal waste. Disposal via the residual waste bin or the yellow bin is prohibited. If the products contain batteries or rechargeable batteries that are not permanently installed, they must be removed before disposal and disposed of separately as a battery.

2. Options for Returning Old Devices (EAR)

Owners of old devices can hand them over within the scope of the options for returning or collecting old devices that have been set up and made available by public waste disposal authorities, so that proper disposal of the old devices is ensured.

3. Data Protection

We advise all end users of waste electrical and electronic equipment that you are responsible for deleting personal data on the old devices to be disposed of.

4. Declaration of Conformity

Shenzhen Xincheng Times Technology Co., Ltd. hereby declares that the device of type "S10 Max" complies with the legal regulations of the EU Directives 2014/30/EU and 2011/65/EU (RoHS).

For the full text of the EU Declaration of Conformity, visit the link: https://www.isinwheel.co.uk/pages/declaration-of-conformity