Hiboy KS4/KS4 Pro Electric Scooter User Manual

1. Package Contents

Carefully check package contents. If anything is missing or damaged, please contact Hiboy customer service for support at support@hiboy.com.

• Allen Wrench
• 6 x Screws
• Charger

[Diagram showing Allen Wrench, screws, and charger]

2. Product Overview

Key Components:

• Brake handle
• Front light
• Brake
• Bell
• Throttle
• Control panel
• Folding mechanism
• Seat hole (original Hiboy seat only)
• Clamp
• Motor
• Battery compartment
• Kickstand
• Rear brake light
• Disk brakes

[Diagram illustrating the electric scooter with labeled components]

Control Panel Functions:

• Power Button: Press to turn on the scooter. Press and hold for 3 seconds to turn off.
• Light: Press to turn on/off all lights (front, side LED, rear).
• S Mode / D Mode: Press twice to switch speed modes. 'S' is Sport mode (max speed 19 mph), 'D' is Drive mode (max speed 13 mph).
• Temperature Icon: If lit, pull over to cool down the scooter.
• Cruise Control Icon: If always on, cruise control is active. Press three times to enable/disable.
• Battery Indicator: Five lights indicate power level. Lights change from solid to flashing as power depletes. A flashing last light indicates low power; recharge soon.

Hiboy App: Download the "Hiboy" app from the App Store (iPhone) or Google Play (Android) to connect to your scooter.

3. Assembly and Set up

1. Unfold the stem and push the folding lever until it clicks. Unfold the kickstand. [Illustration of unfolding the stem and kickstand]
2. Attach the handlebar to the stem, ensuring it's correctly oriented. [Illustration of attaching the handlebar]
3. Use the Allen wrench to tighten the 6 screws securely. [Illustration of tightening screws]
4. Ensure your scooter powers on and off correctly. [Illustration of powering on/off]

4. Charging

Steps:

1. Open the rubber cover on the charging port.
2. Insert the charger plug.
3. Fill and fix the rubber plug after charging is complete.

The charger's LED light turns green when fully charged (red while charging). The charger automatically cuts off after a full charge. Avoid charging for excessively long periods. Do not connect the charger if the port is wet. Keep the charging port covered when not in use.

[Diagram sequence showing opening port, inserting plug, closing port]

Note: The scooter cannot be turned on while charging.

5. Riding Basics

Safety First: Always wear a helmet and safety gear to prevent falls and injuries.

[Illustration of wearing a helmet and safety gear]

1. Turn on the power and check the power indicator.
2. Step on the deck with one foot and slowly push off the ground with the other foot.
3. Once the scooter starts to coast, place both feet on the deck and press the throttle. The throttle activates once a coasting speed of approximately 3.1 mph is reached.
4. Release the throttle to slow down gradually. Squeeze the brake lever for a sudden stop.
5. Tilt your body in the direction you wish to turn and steer the handlebar slowly.

[Diagram sequence illustrating riding steps: starting, accelerating, braking, turning]

6. Safety Instructions

• Do not ride in the rain. [Icon: Rain cloud with a cross]
• Maintain a speed between 3.1-6.2 mph (5-10 km/h) on speed bumps, elevator sills, bumpy roads, or uneven surfaces. Bend your knees slightly to absorb impacts. [Illustration of riding over uneven terrain]
• Always steer clear of obstacles. [Illustration of avoiding an obstacle]
• Be aware of overhead obstacles like doors and elevators. [Illustration showing awareness of overhead obstacles]
• Do not accelerate when going downhill. [Illustration of not accelerating downhill]
• Do not press the throttle while walking alongside the scooter. [Illustration of not using throttle while walking]
• Do not hang bags or heavy items on the handlebar. [Illustration of not hanging items on handlebar]
• Keep both feet on the deck at all times. [Illustration of keeping feet on deck]

7. Dangerous Actions (No Attempting!)

• Do not ride in traffic lanes or residential areas where vehicles and pedestrians are present. [Illustration: Scooter in traffic with a prohibition symbol]
• Do not turn the handlebar violently during high-speed riding. [Illustration: Sharp turn with a prohibition symbol]
• Do not ride in water deeper than 0.78 inches (2 cm). [Illustration: Scooter in water with a prohibition symbol]
• Do not ride with another person, including children. [Illustration: Two people on a scooter with a prohibition symbol]
• Do not keep your feet on the rear mudguard. [Illustration: Foot on mudguard with a prohibition symbol]
• Do not touch the disc brake. [Illustration: Hand touching disc brake with a prohibition symbol]
• Do not keep your hands away from the handlebar. [Illustration: Hands off handlebar with a prohibition symbol]
• Do not attempt to ride up or down stairs, or jump over obstacles. [Illustration: Scooter going down stairs with a prohibition symbol]

8. Safety Reminder

This electric scooter is a leisure device. In public areas, it is considered a vehicle and subject to vehicle risks. For your safety, adhere to manual instructions and traffic laws.

(Pour votre sécurité, veuillez suivre les instructions contenues dans le manuel et les lois sur la circulation et les règlements énoncés par les organismes gouvernementaux et réglementaires.)

Understand that risks exist due to others' incautious driving. Faster speeds require longer stopping distances. Slippery surfaces can lead to loss of balance and falls. Exercise caution, maintain proper speed and distance, especially in unfamiliar areas.

Respect pedestrians' right of way. Alert them with your bell when approaching from behind and pass on their left (where applicable). When crossing paths with pedestrians, keep to the right at a low speed or dismount.

Follow safety instructions, especially where electric scooter laws are not established. Hiboy is not liable for losses or injuries resulting from violations of user instructions.

Do not lend the scooter to untrained individuals. If lending, ensure the borrower knows how to operate it and wears safety gear.

Check the scooter before each use. If loose parts, low battery alerts, excessive wear, strange sounds, or malfunctions are noted, stop riding and seek professional support.

Devices are not intended for use above 2000m elevation. Prolonged exposure to UV rays, rain, and elements may damage materials; store indoors when not in use.

WARNING: Risk of Fire - No User Serviceable Parts. (AVERTISSEMENT - Risque d'incendie - Aucune des pièces ne peut être réparée par l'utilisateur)

9. Folding and Carrying

Folding:

Ensure the scooter is turned off. Unlock the folding mechanism, bend the handlebar stem, and hook the clamp onto the rear fender. To open, unhook from the clamp, erect the handlebar, and lock the folding structure.

[Diagram sequence showing folding steps]

Carrying:

Hold the handlebar stem with one or both hands to carry the scooter.

[Illustration of carrying the folded scooter]

10. Daily Care and Maintenance

Cleaning and Storage:

Wipe stains with a damp cloth. For stubborn stains, use toothpaste and a toothbrush, then wipe clean. Polish scratches on plastic parts with sandpaper.

Notes: Do not use alcohol, gasoline, kerosene, or other volatile solvents. Do not use high-pressure water spray. Ensure the scooter is off, the charging cable is unplugged, and the rubber flap is closed during cleaning to prevent electric shock or damage.

Store the scooter indoors in a dry, cool place when not in use. Avoid prolonged outdoor exposure. Excessive sunlight, heat, or cold can accelerate tire aging and reduce the lifespan of the scooter and battery.

(Lorsque le scooter n'est pas utilisé, gardez-le à l'intérieur dans un endroit sec et frais. Ne le mettez pas en plein air pendant longtemps. La lumière du soleil excessive, la surchauffe et le sur-refroidissement accélèrent le vieillissement des pneus et compromettent le scooter et la durée de vie de la batterie.)

Battery Maintenance:

WARNING!

• Use original battery packs only.
• Do not touch battery contacts, dismantle, or puncture the casing. Keep contacts away from metal objects to prevent short circuits.
• Use the original power adapter.
• Dispose of used batteries according to local regulations.
• Fully charge the battery after every use to prolong its lifespan.

Do not expose the battery to temperatures above 104°F (40°C) or below 14°F (-10°C). Do not leave the scooter in direct sunlight in a car for extended periods. Do not throw batteries into fire.

If storing for over 30 days, fully charge the battery and store it in a dry, cool place. Recharge every 60 days to prevent damage beyond warranty.

Always charge before the battery is fully depleted. Battery performance is best at normal temperatures; it degrades significantly below 32°F (0°C), with range halving or less below -4°F (-20°C).

Damage from prolonged non-charging is irreversible and not covered by warranty. Once damaged, the battery cannot be recharged.

11. Specifications

KS4 Specifications:

[Footnotes for Dimensions, Max. load, Max. range explained]

KS4 Pro Specifications:

[Footnotes for Dimensions, Max. load, Max. range explained]

12. Instructions of Seat Assembly (Option)

[Diagram sequence showing seat assembly steps 1-12]

Note: The seat is not included and must be purchased separately from the Hiboy store.

13. Limited Warranty Statement

30 DAY SATISFACTION GUARANTEED RETURN POLICY

If unsatisfied, Hiboy allows returns of undamaged products purchased through authorized channels within 30 days of receipt for a refund. Return shipping costs are the customer's responsibility if there is no quality issue.

Hiboy is not responsible for lost return packages or unverified products. Returns with user-caused damage may be denied.

To qualify for a refund:

1. Request a Return Merchandise Authorization (RMA) from Hiboy within 30 days at support@hiboy.com.
2. Customer bears return shipping costs.
3. Keep proof of purchase (receipt/invoice) for warranty service.
4. Returned products must be in good physical condition.
5. Include all original accessories.
6. Hiboy reserves the right to refuse returns without an RMA or missing parts.

LIMITED PRODUCT WARRANTY

Hiboy products are warranted against defects in materials and workmanship under normal use for the specified period. Hiboy does not guarantee uninterrupted or error-free operation. Hiboy is not responsible for damage resulting from failure to follow usage instructions.

REMEDIES

Hiboy will, at its option, repair or replace defective products using new or refurbished parts. These are your sole remedies. Shipping and handling charges may apply.

This warranty is valid only in jurisdictions where products are sold by www.hiboy.com and to the extent permitted by local laws. Replacement products are warranted for the remainder of the original warranty period or 30 days, whichever is longer.

HOW TO OBTAIN WARRANTY SERVICE

Request a Warranty Service Order from Hiboy within the warranty period by contacting support@hiboy.com. Deliver the product in original or equivalent packaging to the specified address. Hiboy may require proof of purchase or registration.

LIMITATION OF DAMAGES

Hiboy shall not be liable for incidental, indirect, special, or consequential damages (including lost profits or data) arising from warranty breaches or other legal theories, even if advised of the possibility. Some jurisdictions may not allow these limitations.

14. Hiboy App

1. Scan the QR code to download the Hiboy App. Follow the registration process. Refer to the "Question and Answer" section or contact support for assistance. [QR Code description: Scan to download Hiboy App]
2. Turn on the scooter.
3. Select the device to connect in the app.
4. Once connected, use the app to control scooter functions like speed mode, speed unit, locking/unlocking, and lights.

Enjoy your Hiboy electric scooter!

15. Question & Answer

1. Q: What information is needed before contacting Hiboy Support?
   A: Include order number, model number, problem description, pictures, and videos in your email to support@hiboy.com.
2. Q: My scooter won't turn on. What should I do?
   A: Ensure it's not charging. Make sure the battery has sufficient charge. Contact support@hiboy.com if issues persist.
3. Q: I can't charge my scooter. What's the problem?
   A: Check the charger's LED indicator (red for charging, green for full). If the charger LED is off or not green when plugged in without the scooter, the charger may be defective. Contact support@hiboy.com if the charger is fine but charging fails.
4. Q: The app shows "user doesn't exist" when logging in. How to solve?
   A: Register first using your email address. Your email will then serve as your account.
5. Q: Why am I not receiving the verification code for app registration?
   A: Check your email's spam folder.
6. Q: I can't register the app successfully. What can I do?
   A: Email support@hiboy.com with your registration email, mobile version (iPhone/Android), and a screenshot of the problem.
7. Q: Can I reset my app password?
   A: Yes, click "Forgot password" on the app.
8. Q: The device is activated; please reset the device before proceeding. What does this mean?
   A: One scooter can only connect to one app account. The scooter is likely connected by another user. Ask them to unbind or delete the device from their account.
9. Q: What if the e-scooter arrives with missing accessories or broken parts?
   A: Email photos to support@hiboy.com. Hiboy Support will respond and send replacements.
10. Q: How to attach the seat?
    A: Refer to the assembly steps in this manual or search for "how to assemble Hiboy seat" on Google for video tutorials.
11. Q: Can I replace components like the rear fender?
    A: Yes, email photos to support@hiboy.com. Hiboy Support will advise.
12. Q: My scooter was stolen. Can you help?
    A: Hiboy cannot track scooters. Contact local police.
13. Q: I emailed support@hiboy.com but received no response. Why?
    A: Support typically replies within 1 working day. Check your spam folder and add support@hiboy.com to your whitelist. You can also contact them via the platform of purchase (e.g., Amazon chat, hiboy.com website, eBay chat).
14. Q: The scooter is not moving when I press the throttle. Why?
    A: The scooter has a kick-off start function for safety. You must stand on the scooter and kick off to reach a minimum speed of 3.1 mph before the throttle engages. Refer to the manual for kick-off start operation.
15. Q: What can I do with the App?
    A: Control lights, lock/unlock, set max speed, enable/disable cruise control or zero start, change speed units, rename the scooter, and check status (speed, distance, battery).
16. Q: Why can't the speed reach 19 mph?
    A: Ensure you've double-clicked the power button to select Sport mode ('S'). Check if the max speed was modified in the app. Battery status, rider weight, and road conditions also affect max speed.
17. Q: Why is the max distance lower than advertised?
    A: The advertised max distance is measured under specific conditions (no wind, 77°F, even speed of 11.4 mph, 165 lbs load). Real-world range varies with load, humidity, wind, and riding habits.
18. Q: Can I ride in rainy days?
    A: The scooter has an IPX4 waterproof rating; riding in rain is not recommended.
19. Q: The scooter is advertised with two brakes, but there's only one brake lever. Why?
    A: The KS4/KS4 Pro integrates both the front electronic brake and rear disc brake into a single lever for easier operation and shorter braking distances.
20. Q: What precautions should I take when storing the scooter for a long vacation?
    A: Store in a dry, cool place, not outdoors for extended periods. If idle for over 30 days, fully charge the battery and recharge every 60 days to prevent damage.

16. Contact Us

Contact Hiboy for issues related to riding, maintenance, safety, or errors/faults with your Hiboy KS4 / KS4 Pro.

E-mail Service: support@hiboy.com

Follow us on social media: @Hiboy_Official [Twitter Icon] @HiboyUS [Facebook Icon] HiboyUS [YouTube Icon]

Visit our website: www.hiboy.com

Troubleshooting

Regulatory Information

ISED Canada Statement:

This device complies with Innovation, Science and Economic Development Canada's licence-exempt RSS standards. Operation is subject to two conditions: (1) the device must not cause interference, and (2) it must accept any interference, including that which may cause undesired operation.

Radiation Exposure: This equipment complies with Canada's radiation exposure limits for an uncontrolled environment. Maintain a minimum distance of 5mm between the radiator and your body. The device and its antenna must not be co-located or operated with any other antenna or transmitter.

Déclaration de l'ISED Canada: Cet appareil contient des émetteurs / récepteurs exempts de licence qui sont conformes aux RSS exemptes de licence d'Innovation, Sciences et Développement économique Canada. L'opération est sous réserve des deux conditions suivantes : (1) cet appareil ne peut pas causer d'interférences et (2) ce dispositif doit accepter toute interférence, y compris peut provoquer le fonctionnement indésirable de l'appareil.

Exposition aux rayonnements: Cet équipement est conforme aux radiations du Canada limites d'exposition pour un environnement incontrôlé. Pour maintenir le respect des guides d'exposition RF d'IC, cet équipement doit être installé et actionné avec une distance minimale de 5mm le radiateur de votre corps. Cet appareil et ses antennes ne doivent pas être co-localisé ou en opération en conjonction avec toute autre antenne ou émetteur.

FCC Warning Statement:

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

The device has been evaluated to meet general RF exposure requirement.