Duraflame Electric Stove

Operating Instructions

Diagram showing front and back views of the Duraflame electric stove. The front view indicates the 'Control Panel Location'. The back view also shows the 'Control Panel' and the 'Main Power Switch' location.

Control Panel Description

Main Power Switch: Icon for Main Power Switch. The Power switch supplies power to all functions, including the flame effect and heater. ℹ️ NOTE: Main Power must be turned to ON for the heat to be used.

Heater Settings: Icons for Heater Settings: '0' (Heater off), '750W' (Low heat setting, 750 Watts), '1500W' (High heat setting, 1500 Watts). The power switch must be in the ON position to use the heater.

Bulb Replacement

Diagram illustrating bulb replacement steps. Step 1 shows Phillips head screws. Step 2 shows removing the back panel. Step 3 shows a light bulb, a retaining spring labeled 'Pull', and an arrow indicating removal. The text describes pulling the spring, unscrewing the old bulb, and replacing it with a new 40w candelabra bulb.

1. Remove the Phillips head screws.
2. Remove the back panel to access the light bulb.
3. Pull away the bulb retaining spring, unscrew the old bulb, and replace with a new 40w candelabra bulb.

Product Specifications

Customer Service

For Customer Service: Visit tsicustomerservice.com or call 1-888-674-7517.

Hours: 8:30 a.m. - 5:30 p.m., EST, Monday - Friday.

Note: When first running the heater there may be an odor. This is normal as the heater has a surface coating on the internal parts. For the first several hours of operation, the coating reacts with the internal parts to permanently protect them. The odor is safe; if you are sensitive to the odor, it is recommended to run the heater in a well-ventilated area until the odor dissipates.

Warning: This is an unvented, electric appliance. DO NOT attempt to burn wood or manufactured firelogs in or on this appliance or grate.

Important Instructions

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, injury to persons, and hyperthermia, including the following:

1. Read all instructions before using this appliance.
2. This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this appliance. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes and curtains at least 3 feet (0.9 m) from the front of this appliance. ⚠️ WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are nearby.
4. The appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction.
5. Children being supervised not to play with the appliance.
6. If possible, always unplug this appliance when not in use.
7. Do not operate any heater with a damaged cord or plug or after the appliance malfunctions, or if it has been dropped or damaged in any manner.
8. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
9. Any repairs to this fireplace should be carried out by a qualified service person.
10. Under no circumstance should this fireplace be modified. Parts having to be removed for servicing must be replaced prior to operating this fireplace again.
11. Do not use outdoors.
12. This appliance is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate heater where it may fall into a bathtub or other water container.
13. Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or similar coverings. Do not route cord under furniture or appliances. Arrange cord away from traffic area and where it will not be tripped over.
14. To disconnect this appliance, turn controls to the off position, then remove plug from outlet.
15. Connect to properly grounded outlets only.
16. There is a thermostat limiter inside the heater. When the inner temperature over-heats or abnormal heating occurs, the thermostat protective device would cut off power supply to prevent damage or risk of fire.
17. The heaters must not be located immediately below a socket-outlet.
18. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the appliance. ⚠️
19. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where opening may become blocked. ⚠️
20. This appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable liquids are used or stored. ⚠️
21. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause fire, electric shock or injury to persons. ⚠️
22. This product is equipped with a polarized plug (one blade is wider than the other blade). To reduce the risk of electrical shock, this plug will fit into a polarized outlet only one way. This is a safety feature. If you are unable to insert the plug into the electrical outlet, try reversing the plug. If the plug still does not fit, contact a qualified electrician. Always plug heaters directly into a wall outlet/ receptacle. Never use with an extension cord or relocatable power tap (outlet/power strip).
23. Hyperthermia can result in death. Symptoms of hyperthermia include high body temperature, headache, nausea, vomiting, tiredness, dizziness, fainting, and rapid pulse. If you begin to experience symptoms related to hyperthermia, turn off the heater and seek medical attention. ⚠️
24. To avoid excessive room temperatures which can cause hyperthermia: DO NOT leave product running unattended in a confined space around infants, or individuals with reduced physical, sensory, or mental capabilities. ⚠️

SAVE THESE INSTRUCTIONS

1-Year Limited Warranty

The manufacturer warrants that your new Electric Stove is free from manufacturing and material defects for a period of one year from date of purchase, subject to the following conditions and limitations.

1. Install and operate this Electric Stove in accordance with the installation and operating instructions furnished with the product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the product.
3. The warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed by the manufacturer's inspection.
4. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the manufacturer assume responsibility for same.
6. The owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or damage arising out of the use, or inability to use the product, except as provided by law.
7. All other warranties - expressed or implied - with respect to the product, its components and accessories, or any obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. The manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with respect to the sale of the product.
9. The warranties as outlined within this document do not apply to non accessories used in conjunction with the installation of this product.
10. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

This warranty is void if:

• a. The fireplace is subjected to prolonged periods of dampness or condensation.
• b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
• c. You do not have the original receipt of purchase.

IF WARRANTY SERVICE IS NEEDED

Contact the manufacturer by calling customer service department at 1-888-674-7517. Our Consumer Service department is available Monday - Friday 8:30 am - 5:30 pm EST. Make sure you have your warranty, your sales receipt, location of purchase and the model/serial number of your product.

Troubleshooting Guide

Exploded View

Diagram showing an exploded view of the electric stove components. The parts listed are: 1. Power Switch (Part Number: P06-S), 2. Heater Switch - 750W/1500W (Part Number: Y16-S204-P06), 3. Ember bed (Part Number: Y17-S238-P02), 4. Heater/Blower Assembly (Part Number: Y16-S204-P01), 5. Flame Generator Drive Motor (Part Number: P10-Q-S).

Care and Maintenance

• Clean the trim using a soft cloth, slightly dampened with citrus oil based product and buff with a clean soft cloth.
• DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based products can be obtained at supermarkets or hardware stores.
• ⚠️ WARNING: Electrical outlet wiring must comply with local building codes and other applicable regulations to reduce the risk of fire, electrical shock and injury to persons.
• ⚠️ WARNING: Disconnect power before attempting any maintenance or cleaning to reduce the risk of fire, electrical shock or personal injury.