Duraflame Electric Fireplace DFI-5010 Series
Model Numbers: DFI-5010-01, DFI-5010-02, DFI-5010-03, DFI-5010-04, DFI-5010-05, DFI-5010-06, DFI-5010-07
Getting Started
The serial number is located on the back of the unit. The serial number is necessary for product warranty registration and customer service.
Model Number: DFI-5010-01 (and others listed above)
Serial Number Location: Back of the unit.
To register your product warranty, visit tsicustomerservice.com. If you are unable to complete registration, save your proof of purchase for warranty purposes.
Product Specifications
| Specification | Value |
|---|---|
| Voltage | 120VAC, 60 Hz |
| Amps | 12.5 Amps |
| Watts | 1500 Watts |
Important Instructions & Safety Precautions
When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons. Always read all instructions before using this appliance.
General Safety
- This appliance is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. Use handles if provided when moving.
- Keep combustible materials (furniture, pillows, bedding, papers, clothes, curtains) at least 3 feet (0.9 m) from the front of the appliance.
- WARNING: In order to avoid overheating, do not cover the heater.
- CAUTION: Never leave the heater operating unattended. Exercise extreme caution if unsupervised children or invalids are nearby.
- This appliance is not intended for use by children or persons with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless supervised or instructed.
- Always unplug this appliance when not in use.
- Do not operate any heater with a damaged cord or plug, or after it malfunctions, or if it has been dropped or damaged.
- If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons to avoid a hazard.
- Do not use outdoors.
- This heater is not intended for use in bathrooms, laundry areas, or similar indoor damp locations. Never locate where it may fall into a bathtub or water container.
- Do not run the cord under carpeting or cover it with rugs. Arrange the cord away from traffic areas to prevent tripping.
- To disconnect, turn controls to the off position, then remove the plug from the outlet.
Electrical Safety & Installation
- This product is equipped with a polarized plug (one blade is wider than the other) for safety. It will fit into a polarized outlet only one way. If you cannot insert the plug, try reversing it. If it still does not fit, contact a qualified electrician.
- Always plug heaters directly into a wall outlet/receptacle. Never use with an extension cord or power strip.
- This appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes, with the current CSA C22.1 Canadian Electrical Code or, for U.S.A. installations, follow local codes and the National Electrical Code, ANSI/NFPA NO.70.
- Do not insert foreign objects into any ventilation or exhaust opening, as this may cause electric shock, fire, or damage.
- To prevent fire, do not block air intakes or exhaust. Do not use on soft surfaces (like a bed) where openings may become blocked.
- This appliance has hot and arcing or sparking parts inside. Do not use in areas where gasoline, paint, or flammable liquids are used or stored.
- This fireplace should not be used as a drying rack for clothing. Do not hang Christmas stockings or decorations on or near it.
- Use this appliance only as described in the manual. Other uses may cause fire, electric shock, or injury.
- This heater may include a visual alarm to warn of excessive heat. If the alarm flashes, immediately turn off the heater and inspect for objects causing high temperatures. DO NOT OPERATE THE HEATER WITH THE ALARM FLASHING!
SAVE THESE INSTRUCTIONS
Installation Instructions
Tools Required:
- Phillips Head Screwdriver
Leg Assembly:
- Align the mounting tab into the bracket and lower the leg into place.
- Fasten the leg to the bracket using the included screws (3 per leg).
Operation Instructions
The fireplace unit features a control panel and can be operated via a remote control.
Control Panel & Remote Receiver:
The control panel is located on the unit. The remote receiver is also integrated into the unit.
Remote Control Operation: Operate the remote transmitter at a slow, measured pace with even motion and gentle pressure. Repeatedly pressing buttons rapidly may cause malfunction.
Functions:
- POWER: Supplies power to all functions. Puts the unit in standby mode, turning off all functions but retaining settings in memory. Press again to turn on with retained settings. Press and hold for 10 seconds to disable/re-enable the heater function (ember bed lights will flash multiple times). ?
- FLAME: Offers 5 brightness levels and an OFF (00) setting. Settings F5-F1 decrease brightness. ?
- HEATER: Contains a fan-forced infrared element heater. The thermostat range is 62°F - 82°F (17°C - 27°C) or continuous ON/OFF (00). Adjustable in 2°F or 1°C increments. To change between °F and °C, press and hold the HEATER button for 3 seconds. The remote button only turns the heater on/off based on the control panel setting. ?️
- TIMER: Cycles through timer settings: 30 minutes, 1H, 2H, 3H, 4H, 5H, 6H, 7H, 8H, 9H, and OFF (00). ⏳
Troubleshooting
| Problem Displayed / Symptom | Root Cause | Corrective Action |
|---|---|---|
| Display shows "E1" | The thermostat sensor is broken or disconnected. | Unplug the fireplace. Remove the back panel and check if the thermostat is plugged into the main circuit board. If the problem persists, contact customer service for a replacement sensor. |
| Display shows "E2" | The thermostat sensor is broken. | Contact customer service for a replacement thermostat sensor. |
| Display shows "E3" | Manual Reset overheat protection has triggered. | Inspect heater for blocked air inlets/outlets. Unplug heater for 30 minutes to cool down. Replug and operate, monitoring for overheating. If problem persists, discontinue use and contact customer service. |
| No power, switches do not light up. | Power cord was not plugged into the outlet. | Check that the unit is plugged into a standard 120V outlet. |
| Stove does not turn on manually. | No incoming power from the electrical wall socket or switches. / Improper operation. | Check circuit breakers and move unit to another outlet. Manually press the main power button on the front of the unit. |
| Flames are not moving. | Defective flame generator drive motor. / Spinner detached from the motor. | Remove the back panel and check if the "spinner" is correctly mounted to the motor. |
| Logs glow, but no flame effect. | Flame effect is turned off. | Press the flame button several times. |
| The heater does not blow warm air. | Thermostat setting is preventing heater from turning on. | Adjust temperature settings to be higher than the current room temperature. |
| Heater is not turning on. | Improper operation. / Defective heater/blower assembly. | Manually press the main power button. Replace heater/blower assembly if necessary. |
| Not producing enough heat. | Power strip/surge protector/extension cord being used. / Location of unit. | Plug unit directly into the wall. Ensure unit is located on an interior wall. |
| Unit blows cool or cold air. | Defective heater blower motor. | Replace heater/blower assembly. |
| Noise with heater on. | Dirty heater blower motor. | Gently vacuum heater blower vents. |
| Noise with flames on and heater off. | Defective heater blower motor. / Defective flame generator drive motor. / Dented back panel. / Warped spinner shaft. | Replace heater/blower assembly. Replace flame generator drive motor. Refer to TSI customer service. |
| Is it safe to place unit on carpet? | Product Inquiry. | It is safe, but ensure flammable items are at least 3 feet away from the front and sides. |
| How many square feet will my unit warm up? | Product Inquiry. | Provides supplemental heat up to 1000 square feet. |
| Flame effect works but heater function does not. | The heater is disabled. | Press and hold the POWER button on the control panel for 10 seconds to re-enable. |
| Remote control is not working. | No batteries or battery power. / Poor signal. / Distance. | Change remote batteries. Operate remote at a slow pace. Operate within 20 feet, pointing at the control panel. |
Replacement Parts
| Part # | Part Name | Part Number |
|---|---|---|
| 1 | Main Circuit Board | Y16-S174-P15 |
| 2 | Flame Generator Drive Motor | Y16-S174-P10 |
| 3 | Door Pull | Y16-S201-DP |
| 4 | Control Panel Circuit Board | Y16-S201-P32 |
| 5 | Heater/Blower Assembly | Y15-S201-P01 |
| 6 | Stove legs | SL-5010-BLK (DFI-5010-01)/ SL-5010-BRZ (DFI-5010-02) SL-5010-CIN (DFI-5010-03)/ SL-5010-CRM (DFI-5010-04) SL-5010-GRY(DFI-5010-05)/ SL-5010-PIS (DFI-5010-06) SL-5010-07(DFI-5010-07) |
| 7 | Remote control | P136 |
| 8 | Thermostat Sensor | NTC-S |
Note: Specific part numbers for stove legs vary by color/model.
Exploded View
The exploded view diagram shows the components of the fireplace. The numbered parts are:
- 1. Top Panel
- 2. Front Glass Panel
- 3. Door Pull
- 4. Control Panel
- 5. Heater/Blower Assembly
- 6. Stove Legs
- 7. Remote Control
- 8. Thermostat Sensor
- (Other components visible in diagram include the main body, internal heating elements, and wiring.)
Care and Maintenance
- Clean the trim with a soft cloth, slightly dampened with a citrus oil-based product, and buff with a clean soft cloth.
- Citrus oil-based products are recommended for cleaning.
- WARNING: Electrical outlet wiring must comply with local codes to reduce risk of fire, shock, and injury.
- WARNING: Disconnect power before maintenance or cleaning to reduce risk of fire, shock, or injury.
FCC/IC Information
This equipment has been tested and found to comply with Class B digital device limits per FCC Rules Part 15. These limits provide reasonable protection against harmful interference in residential installations. The equipment generates, uses, and can radiate radio frequency energy. If not installed and used per instructions, it may cause harmful interference. There is no guarantee interference will not occur in a particular installation.
If interference occurs, try to correct it by:
- Reorienting or relocating the receiving antenna.
- Increasing separation between the equipment and receiver.
- Connecting the equipment to a circuit different from the receiver's.
- Consulting the dealer or an experienced radio/TV technician.
This device complies with Part 15 of the FCC Rules and Canadian ICES-003. Operation is subject to two conditions: (1) it may not cause harmful interference, and (2) it must accept any interference received.
Battery Replacement
NOTE: Do not mix old and new batteries. Do not mix alkaline, standard (carbon zinc), or rechargeable (nicad, ni-mh, etc.) batteries.
CAUTION:
- Do not ingest batteries.
- Non-rechargeable batteries are not to be recharged.
- Insert batteries with correct polarity.
- Remove exhausted batteries promptly.
- Always purchase the correct size and grade of battery.
- Replace all batteries in a set at the same time.
- Clean battery contacts before installation.
Battery Disposal: Always dispose of batteries at a suitable recycling point.
1-Year Limited Warranty
The manufacturer warrants this Electric Fireplace against manufacturing and material defects for one year from the purchase date, subject to conditions and limitations.
- Install and operate according to instructions. Unauthorized repair, alteration, abuse, accident, or misuse voids the warranty.
- Warranty is non-transferable and applies only to the original owner who purchased through an authorized supplier.
- Warranty is limited to repair or replacement of defective parts, provided they have been used normally and the defect is confirmed by the manufacturer.
- The manufacturer may refund the wholesale price of the defective part(s) to discharge obligations.
- Installation, labor, transportation, or other related costs are not covered.
- The owner assumes all other risks, including direct/indirect loss or damage from use or inability to use the product, except as provided by law.
- All other warranties, expressed or implied, are expressly excluded.
- The manufacturer does not authorize third parties to assume other liabilities.
- Warranties do not apply to non-manufacturer accessories used in installation.
- This warranty grants specific legal rights, which may vary by state.
This warranty is void if:
- The fireplace is subjected to prolonged dampness or condensation.
- The product has been altered without authorization, abused, involved in an accident, or misused.
- The original receipt of purchase is not provided.
Customer Service
For customer service, visit tsicustomerservice.com or call 1-800-318-9373.
Message centers are available 24/7. Consumer Service department is available Monday-Friday, 8:30 am – 5:30 pm EST.
They can assist with assembly and replacing damaged/missing parts.
IMPORTANT: Before contacting customer service, have the following information ready:
- Serial Number
- Model Number
- Sales Receipt or Proof of Purchase
Duraflame, the flame symbol, and logo are registered trademarks of Duraflame, Inc. Manufactured and distributed by Twin-Star International, Inc.
